Cancel Myob: The Right Way

How to cancel Myob and protect your canadian business data

Why you might want to cancel Myob

Myob is a cloud-based and desktop accounting platform designed for Canadian small and medium-sized businesses. Bestware (Canada) Inc. operates Myob and offers subscription tiers ranging from Solo (mobile invoicing at $9.60 per month) to AccountRight Plus (unlimited payroll and inventory at $130.50 per month). The service integrates bank feeds, automates GST/HST reporting, and includes payroll tools that adapt as your business evolves.

You might decide to cancel Myob if you've found accounting software that better matches your workflow, if your business no longer requires automated accounting features, or if subscription costs no longer fit your budget. Whatever drives your decision, Tocancel is here to walk you through every step of the cancellation process and help you understand your rights as a Canadian consumer and small business owner.

Common reasons businesses cancel Myob

Many businesses cancel when they outgrow the platform's capabilities, switch to accounting software that integrates more seamlessly with their existing tools, or simplify operations after scaling back. Cost is another significant factor. If you're paying $130.50 monthly for AccountRight Plus but only using basic invoicing and expense tracking, you're paying for features you don't use. Understanding the gap between your actual needs and what you're paying for is essential before you commit to cancellation.

What you must do before cancelling

Before you submit any cancellation request, export your business data and create local backups immediately. Myob permits you to resubscribe within 60 days and retain your business file, but after that window closes, file retention is not guaranteed. Download your reports, invoices, transaction history, and payroll records while you still have active access. This 15-minute step protects years of critical financial records and ensures you retain ownership of your data.

Understanding Myob pricing and plan structure

Knowing what you're paying for helps you decide whether to cancel or downgrade to a lower tier.

If you're on a higher tier but only use basic features, downgrading may cost less than switching platforms entirely. Tocancel recommends reviewing your actual usage against your subscription tier before you cancel, as sometimes a plan change achieves the same cost savings without the friction of switching services.

How to cancel Myob based on where you subscribed

Your cancellation method depends entirely on how you purchased your Myob subscription, and this distinction determines which steps you follow.

Cancelling a direct Myob subscription

If you subscribed directly through Myob's website or sales team, you cancel through the My Account portal. This route gives you direct control and the fastest resolution.

1. Log in to your Myob account at the official website using your email address and password.
2. Navigate to "My Account" or "Account Settings" in the top menu (usually located in the upper right corner).
3. Select "Subscriptions" or "Billing" from the left sidebar menu.
4. Find your active subscription plan and click "Manage" or "Cancel subscription."
5. Review the cancellation notice, which outlines your 60-day data retention window and any outstanding invoices.
6. Confirm the cancellation by clicking the final "Cancel my subscription" button.
7. You will receive a cancellation confirmation email within minutes; save this email for your records.

Your subscription ends at the end of your current billing cycle. If you cancel mid-month, you retain access until the cycle ends, and you will not receive a pro-rata refund unless Myob's terms specify otherwise.

Cancelling a Myob subscription from the apple app store

If you purchased Solo by Myob through Apple's App Store on iOS, you must cancel through Apple's systems, not through Myob's website. Myob cannot cancel app store subscriptions on your behalf, even if you contact their support team directly.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find and tap "Solo by Myob" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will display your cancellation effective date and any remaining access period.

Your App Store subscription ends on the date Apple specifies, and Apple handles refunds according to its own policies, which may differ from Myob's cancellation terms. Request a refund through Apple if you cancelled within 14 days of purchase and believe you qualify under Apple's refund guidelines.

Cancelling a Myob subscription from google play

If you purchased Solo by Myob through Google Play on Android, you must cancel through Google Play, not through Myob. Google Play, not Myob, controls your subscription status and refund eligibility.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage your Google Account."
4. Navigate to the "Payments and subscriptions" tab.
5. Tap "Subscriptions" and select "Solo by Myob."
6. Tap "Cancel subscription" and confirm your choice.
7. Google Play will notify you of the cancellation effective date.

Google Play will cease billing you at the end of your current billing period. Like Apple, Google Play refunds follow Google's policies, which may differ from Myob's standard terms.

Your consumer rights and what the law protects

As a Canadian consumer, you are protected by federal and provincial consumer protection laws that guarantee your right to cancel and your right to clear, honest information about subscription terms.

Your legal position under canadian consumer law

The Competition Act (federal) and provincial Consumer Protection Acts in your province (such as Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and similar legislation in other provinces) give you the right to cancel subscriptions without penalty, provided you meet certain conditions. Specifically, your rights include:

• The right to clear, upfront disclosure of all subscription terms, including cancellation methods and any associated costs.
• The right to cancel your subscription at any time if the cancellation process is clearly communicated and reasonably accessible.
• The right to receive a refund for any amounts paid during a cooling-off period if Myob misrepresented its service or failed to deliver as promised.
• The right to access and export your data before cancellation, and to receive confirmation that your data has been deleted upon request after cancellation.

If Myob refuses to cancel your subscription, continues to bill you after you cancel, or makes the cancellation process deliberately difficult, you have the right to file a complaint with your provincial consumer protection authority. Tocancel recommends saving all cancellation confirmations and correspondence, as these are essential evidence if you need to escalate a dispute.

When to escalate a complaint

If Myob does not honour your cancellation request or continues to charge you after cancellation, escalate your complaint to your provincial consumer protection office. In Ontario, contact the Ontario Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Real Estate (OSRE). In Alberta, contact the Fair Trading Act administrator. Each province has a dedicated consumer protection body empowered to investigate and enforce compliance with consumer law.

Document every interaction: save emails, record phone call dates and times, and note the names of support representatives you speak with. Tocancel advises sending your cancellation request in writing (email or registered mail) so you have proof of submission and the date you cancelled.

What to expect after cancellation

Cancelling Myob is not the end of the process. Several important steps follow, and understanding them protects your business and data.

Data retention and access after cancellation

Myob retains your business file for 60 days after cancellation. During this window, you can resubscribe and recover your data without losing any records. After 60 days, Myob does not guarantee data retention, which means your information may be deleted permanently. You must export and back up all data before or immediately after cancellation.

• Download all invoices, estimates, and customer records.
• Export your chart of accounts and transaction history.
• Save payroll records if you used Myob's payroll feature.
• Download bank reconciliation reports and tax records (critical for GST/HST compliance).

Store these backups on your local computer, an external hard drive, and cloud storage (such as Google Drive or OneDrive). This redundancy ensures you never lose access to your financial records, even if one storage location fails.

Stopping billing and confirming cancellation

After you submit your cancellation request, Myob sends a confirmation email within 24 hours. This email states your cancellation effective date (usually the end of your current billing cycle) and confirms that no further charges will occur. If you do not receive this email within 24 hours, contact Myob support immediately to confirm receipt of your cancellation request.

Check your credit card or bank statement 30 days after the cancellation effective date to confirm that Myob has stopped charging you. If you see a charge after cancellation, contact your bank to dispute the transaction and file a complaint with Myob's support team simultaneously. Tocancel strongly recommends this dual approach because your bank can initiate a chargeback while you pursue a refund directly with Myob.

Refunds and what you're entitled to

Your refund eligibility depends on when you cancel and the reason for cancellation.

Refund timelines and eligibility

Myob does not offer automatic pro-rata refunds for mid-month cancellations. However, you may be entitled to a refund if you cancel within 14 days of your purchase (provided you paid for annual or longer-term subscriptions upfront). If you qualify for a refund, request it in writing from Myob support and reference the specific transaction date and amount.

If Myob fails to deliver the service as advertised or misrepresented features, you have a right to a refund under Canadian consumer protection law, even if you cancelled outside the 14-day window. For example, if Myob promised bank feed integration but the feature was unavailable or broken throughout your subscription, you qualify for relief. Tocancel advises documenting the service failure with screenshots and support ticket numbers so you have evidence when you request your refund.

How to request a refund

1. Send a written request to Myob support via email, including your account name, subscription plan, cancellation date, and the reason for the refund (service failure, misrepresentation, or early cancellation within 14 days).
2. Attach evidence: screenshots of broken features, support tickets, transaction receipts, and your cancellation confirmation.
3. Request a response within 10 business days.
4. If Myob denies your refund or does not respond, file a dispute with your credit card company or bank.
5. If the dispute amount exceeds $2,500, consider contacting your provincial consumer protection office for assistance.

Credit card disputes and bank chargebacks typically resolve within 30 to 60 days. Keep copies of all correspondence until the dispute closes.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, especially when your subscription is tied to your business finances. Here are the pitfalls that catch many users off guard.

Mistake one: not exporting data before cancelling

Many business owners cancel Myob and only realize after 60 days that they needed to access old invoices or tax records. Once the 60-day window closes, your data may be permanently deleted. Export everything before you click cancel. This is non-negotiable.

Mistake two: confusing app store and direct subscriptions

If you subscribed through Apple App Store or Google Play, you cannot cancel through Myob's website. Contacting Myob support and asking them to cancel your app store subscription will not work because Myob does not have access to those platforms. You must cancel through Apple or Google directly. Tocancel emphasizes this because hundreds of users waste weeks trying to cancel through the wrong channel.

Mistake three: not checking if you're on annual billing

If you paid for an annual subscription upfront, you cannot cancel mid-year without losing that prepaid amount, unless Myob's terms allow a refund. Always check your billing frequency before you cancel. If you're on annual billing and paid a large upfront fee, contact Myob support first to confirm whether you qualify for a partial refund or credit toward a future subscription.

Mistake four: not saving your cancellation confirmation

Your cancellation confirmation email is your proof that you cancelled on a specific date. If Myob continues to bill you and you cannot produce this email, you'll struggle to dispute the charge with your bank. Save this email in a dedicated folder and print it as a backup.

Mistake five: assuming the cancellation took effect immediately

Cancellations take effect at the end of your current billing cycle, not immediately. If you cancel mid-cycle, you still have access until the cycle ends. This is normal and not an error. However, verify the exact end date in your cancellation confirmation so you know when your access expires.

Your cancellation checklist

Use this checklist to ensure you've completed every step of the cancellation process correctly.

When to stay: a Myob downgrade might cost less than switching

Before you cancel entirely, consider whether downgrading to a lower plan solves your cost concerns without the hassle of migrating to a new platform.

Tocancel recommends taking 24 hours to think through whether downgrading solves your problem. If your issue is cost alone, downgrading is faster and less risky than switching platforms. If your issue is features, reliability, or integrations, cancellation is the right choice.

Contacting Myob support and escalation

If you encounter resistance to your cancellation, you have options beyond accepting Myob's first response.

How to contact Myob support

Myob offers support through multiple channels. Contact them via email (the most documented method), live chat on their website, or phone during business hours. For cancellations, Tocancel advises using email so you have a written record of your request and the date you submitted it.

When you contact Myob, be clear and direct: "I am requesting cancellation of my Myob subscription effective [your desired date]. Please confirm receipt of this request and provide the cancellation confirmation email within 24 hours." Include your account email address and subscription plan name.

If Myob refuses to cancel

If Myob refuses your cancellation request or claims it's not possible, your legal rights supersede their refusal. Contact your provincial consumer protection office and file a complaint. In Ontario, file with the Ontario Ministry of Government and Consumer Services. In British Columbia, file with the Consumer Protection BC office. In Alberta, file with Alberta's Fair Trading Act administrator. In Quebec, file with the Protecteur du consommateur.

Your complaint should include: your account details, the date of your cancellation request, evidence of the refusal (email screenshots, support ticket numbers), and the impact on your business. Consumer protection bodies have enforcement powers and can compel Myob to honour your cancellation request and issue refunds if warranted.

Summary and next steps

Cancelling Myob is straightforward if you follow the correct process for your subscription type. Export your data first, submit your cancellation through the correct platform (direct, Apple App Store, or Google Play), save your confirmation, and monitor your billing to ensure charges stop. If you face resistance or unexpected charges, Tocancel emphasizes that your consumer rights protect you, and your provincial consumer protection authority has the power to enforce compliance.

You have more leverage than you might realize. Myob operates under the regulations of your province, and those regulations require clear, accessible cancellation methods and honesty about billing. If Myob violates these rules, the law is on your side.

Whether you downgrade or cancel entirely, Tocancel has helped thousands of consumers navigate subscription cancellations with confidence. Take action today: export your data now, then submit your cancellation request. Your business data and peace of mind depend on it.

Need support with your cancellation? Visit Tocancel for step-by-step guidance, cancellation letter templates, and a full directory of consumer protection resources by province. Tocancel makes cancellation clear, fast, and legal.