Cancel Superprof: Step-by-Step Guide

How to cancel your Superprof subscription in singapore and claim your refund rights

Understanding Superprof and why you might want to leave

Superprof is an online tutoring platform that connects you with private tutors across Singapore for one-to-one lessons in hundreds of subjects. You search for available tutors, review their qualifications and hourly rates, then book sessions directly through the platform. The service operates on a flexible model where tutors set their own prices, and you can choose to pay per individual lesson or subscribe to monthly passes for discounted access to tutor contact details.

How Superprof subscriptions work

Superprof offers two main subscription options in Singapore. The Student Pass costs S$33.00 per month and gives you unlimited access to contact tutors on the platform. The Tutor Premium Pass costs S$195.00 per year and is designed for tutors seeking better visibility and additional features. When you purchase a pass, Superprof charges your registered payment method automatically each billing cycle unless you cancel beforehand. You can also book individual lessons without a subscription, paying only the tutor's hourly rate per session, which typically ranges from S$10 to S$80 per hour depending on experience and qualifications.

Common reasons to cancel Superprof

Your circumstances change, and so should your service subscriptions. You may want to cancel Superprof for many valid reasons, and recognising them helps you take action with confidence.

• You have found a tutor you prefer working with independently, outside the platform
• Your learning goals have changed or you have completed your course
• The Student Pass monthly fee no longer fits your budget
• You are not satisfied with the quality of tutors available in your area or subject
• You received unwanted automatic renewal charges you did not authorise
• You have secured an alternative tuition service that better suits your needs
• You are unhappy with Superprof's customer service or platform functionality

Your consumer rights when cancelling Superprof in singapore

Singapore law protects you as a digital services consumer, and understanding your rights is the first step toward confident cancellation. Superprof operates under the Consumer Protection (Fair Trading) Act, which gives you specific safeguards when you cancel subscriptions and lessons. Your legal position is clear: you have a right to withdraw from digital service subscriptions within 14 days, receive refunds for unused services, and cancel automatic renewals at any time without penalty.

The 14-day right of withdrawal for digital services

When you purchase a digital subscription like the Student Pass, you have a 14-day withdrawal period from the date of purchase. This right allows you to cancel and receive a full refund if you have not substantially used the service. If you have used the pass by contacting tutors or accessing tutor details, Superprof may deduct a reasonable fee for the portion you consumed, but you are entitled to a refund of the remainder. This protection applies even if Superprof's own terms attempt to exclude it, because the Consumer Protection (Fair Trading) Act overrides contradictory clauses in commercial contracts.

Your rights for lesson cancellations and refunds

Beyond subscriptions, you have consumer protections for individual lesson bookings as well. If a tutor cancels a lesson or fails to show up, you deserve a full refund of the lesson fee paid. Superprof's terms specify that lessons cancelled by you more than 24 hours in advance qualify for a full refund. Cancellations within 24 hours are subject to the tutor's individual policy, which may offer 0%, 50%, or 100% compensation depending on their stated terms. If a tutor does not honour their cancellation policy, you can escalate the complaint to the Consumers Association of Singapore (CASE), which investigates unfair trading practices.

How to cancel your Superprof subscription step-by-step

Cancelling your Superprof subscription in Singapore is straightforward once you know the correct process. Follow these steps to terminate your Student Pass or Tutor Premium Pass and avoid unwanted renewal charges.

Cancelling directly through the Superprof platform

The fastest way to cancel is through your online account settings.

1. Log in to your Superprof account using your email address and password
   • Go to superprof.sg and click the login button in the top right corner
   • Enter your registered email and password
2. Navigate to your account settings or subscription management page
   • Click your profile icon or account menu (usually in the top right corner)
   • Select "My account", "Settings", or "Subscription" depending on the current platform layout
3. Locate the active subscription or pass section
   • Look for "Current subscription", "Billing information", or "Passes"
   • You should see your Student Pass or Tutor Premium Pass listed with the next renewal date
4. Click the cancel, unsubscribe, or "Cancel subscription" button
   • Superprof may ask you why you are cancelling; you can provide feedback or skip this step
   • Do not click any button that says "pause" or "temporarily deactivate" unless that is your intention
5. Confirm the cancellation
   • Superprof will show a confirmation message on screen
   • You should receive a confirmation email to your registered address
6. Save or screenshot the confirmation for your records
   • Keep the confirmation number and email as proof of cancellation
   • Check that your next renewal date has been removed

Cancelling by email if the website method fails

If you cannot cancel through the website, or if you want a written record of your cancellation, contact Superprof directly by email.

1. Send a cancellation email to Superprof's customer support team
   • Use the contact email address listed on superprof.sg (check the "Contact Us" or "Help" section)
   • Subject line: "Cancellation request for my Superprof account"
2. Include the following information in your email
   • Your full name as registered on the account
   • Your registered email address
   • Your Superprof username or profile ID (if available)
   • The type of subscription you wish to cancel (Student Pass or Tutor Premium Pass)
   • Your current next renewal date
   • A clear statement: "I request immediate cancellation of my subscription effective today"
3. Keep a copy of your email and any tracking reference
   • Save the email you send, including date and time
   • Note any automatic reply or reference number from Superprof
4. Wait for a confirmation email from Superprof within 3 to 5 working days
   • Superprof should confirm that your subscription has been cancelled
   • The confirmation should include the cancellation date and any refund details
5. If you do not receive confirmation within 5 days, follow up with a second email
   • Reference your original cancellation request date and time
   • Ask for written confirmation of cancellation status

Timing your cancellation to maximise your refund

When you cancel matters, because it determines whether you receive a refund and how much you get back. Superprof subscriptions renew automatically on your billing date, and understanding the timing rules helps you avoid unnecessary charges.

Cancel before your renewal date to stop future charges

Your subscription will not renew if you cancel at least 24 hours before your next billing date. Check your account to find your exact renewal date, then set a reminder to cancel at least two days before. If you cancel after your renewal date has passed, you will be charged for the new billing cycle, but you may still be entitled to a refund within 14 days if you have not substantially used the service. For example, if your Student Pass renews on the 15th of each month and you cancel on the 14th, you avoid the charge. If you cancel on the 16th, you will be charged, but you can request a refund within 14 days and receive most of your money back.

Claiming a refund if you have already been charged

If Superprof has already charged you for a renewal you did not authorise, you are entitled to a refund within the 14-day statutory withdrawal period. To claim your refund, send an email to Superprof's customer support stating that you wish to withdraw from the service and request a full refund. Include your cancellation confirmation number, the date you were charged, and your payment method details (last four digits of your card or PayPal account). Superprof must process your refund within 30 days of receiving your request. If they do not, you can lodge a complaint with the Consumers Association of Singapore (CASE) or report the issue to the Consumer Protection Division at the Enterprise Singapore authority.

Superprof pricing and subscription comparison

Understanding Superprof's pricing structure helps you decide whether the platform is worth keeping or whether cancellation is the right choice for your budget.

What happens after you cancel with tocancel guidance

Cancelling your subscription is not the end of the process; knowing what to expect next helps you verify that your cancellation was successful. Tocancel recommends keeping careful records throughout the cancellation journey, and we understand that many consumers feel uncertain about the steps that follow.

Your account access after cancellation

After you cancel your Student Pass, you lose access to unlimited tutor contact features. However, your account itself remains active, and you can still view tutor profiles and book lessons by paying the tutor's hourly rate directly. Any lessons already booked before your cancellation date remain valid, and you should still be able to access those booking details in your account. If you have outstanding lesson payments owed to tutors, you remain responsible for settling those amounts even after your subscription ends.

Monitoring your bank statement and payment method

After you cancel, check your bank statement or credit card statement two days before your previous renewal date to confirm that no new charge appears. If Superprof attempts to charge you after your cancellation, contact your bank or payment provider immediately and dispute the unauthorised charge. You can also ask your bank to block future Superprof charges to your payment method as an extra precaution. Most banks in Singapore can reverse fraudulent or unauthorised subscription charges within 60 days if you report them promptly.

Reactivating your subscription if you change your mind

If you cancel and then decide you want to rejoin Superprof within a few months, you can reactivate your subscription at any time by logging into your account and selecting a pass. Superprof may offer you a discounted reactivation rate if you have been inactive for more than 30 days, so check your email for promotional offers. However, be aware that reactivating starts a new subscription cycle, and the 14-day withdrawal period applies again to the new purchase.

Common cancellation mistakes and how to avoid them with tocancel

Many consumers struggle with subscription cancellations because they do not know the common pitfalls; learning about them now protects you from costly errors. Tocancel has supported thousands of consumers through this process, and we want you to avoid the traps that delay refunds or trigger unwanted charges.

Mistake 1: clicking "pause" instead of "cancel"

Superprof and many other platforms offer a "pause subscription" option that sounds like cancellation but is not. If you pause your subscription, you will still be charged automatically when the pause period ends, usually after 30 days. To truly cancel, you must select the "cancel subscription" or "unsubscribe" option explicitly. Always look for the word "cancel" or "unsubscribe" in red or bold text, not "pause" or "temporarily deactivate". Tocancel recommends taking a screenshot of the cancellation confirmation to prove you completed the correct action.

Mistake 2: not cancelling before the renewal date

If you forget to cancel before your billing date, you will be charged again, even if you intended to cancel. Set a phone reminder at least three days before your renewal date so you have time to cancel without rushing. If you miss the deadline and are charged, do not panic; you can still request a refund within 14 days by contacting Superprof and citing the Consumer Protection (Fair Trading) Act. However, preventing the charge in the first place is easier than claiming a refund, so mark your renewal date clearly.

Mistake 3: assuming email cancellation requests are processed automatically

If you send a cancellation email to Superprof, do not assume it has been processed until you receive a written confirmation from them. Customer support emails can be delayed, filtered into spam, or overlooked. Always follow up with a second email if you do not hear back within five working days. Tocancel advises sending your cancellation email from a professional email account (not a shared family account) so there is no confusion about who is requesting the cancellation.

Mistake 4: deleting confirmation emails without saving copies

Your cancellation confirmation email is your proof that you terminated the subscription. If Superprof later claims you never cancelled and charges you again, a screenshot or forwarded copy of the confirmation email is your legal evidence. Store copies in a folder on your computer or cloud storage, and consider forwarding the confirmation to a secondary email account as a backup. Tocancel recommends saving cancellation confirmations for at least one year.

After cancellation: next steps and alternative tutoring options

Once you have cancelled Superprof, you may want to explore other tutoring options or confirm that you are moving in the right direction. Tocancel recognises that cancelling a service is often the first step toward finding something better suited to your needs.

What to do with your remaining tutor relationships

If you have found a tutor you want to keep working with after cancelling Superprof, you can contact them directly to arrange private lessons outside the platform. Many tutors are happy to work independently because they avoid Superprof's platform fees. Ask for their contact number or email, agree on a lesson schedule and rate, and arrange payment directly (often by bank transfer or cash). Make sure you agree on a cancellation policy for individual lessons before you begin, so there are no surprises if you need to reschedule.

Reporting issues to the consumers association of singapore if necessary

If Superprof refused to cancel your subscription, did not process your refund, or charged you fraudulently after you cancelled, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices under the Consumer Protection (Fair Trading) Act and can compel Superprof to refund you if you have a valid claim. You can file a complaint online at the CASE website or by visiting their office in person. There is no cost to file a complaint, and CASE has helped thousands of Singapore consumers recover money from service providers.

Your checklist for cancelling Superprof successfully

Use this checklist to make sure you have completed every step correctly and protected yourself throughout the cancellation process.

• Before you cancel: Note your renewal date, check your balance for any outstanding lesson payments, and take a screenshot of your current subscription details
• Cancel at least 24 hours before renewal: Log in to your account and select "Cancel subscription", or send an email to Superprof's support team
• Keep proof of cancellation: Save the confirmation email, screenshot, or reference number in a safe folder on your computer
• Check your bank statement: Monitor your payment method for the next two billing cycles to confirm no further charges appear
• If charged after cancellation: Contact Superprof within 14 days to request a refund, citing the Consumer Protection (Fair Trading) Act
• Escalate if necessary: File a complaint with CASE if Superprof does not refund you within 30 days
• Archive your records: Keep copies of all cancellation and refund correspondence for one year

Comparing Superprof to other tutoring platforms in singapore

If you are unsure whether to cancel Superprof or simply want to explore alternatives, comparing it to other platforms helps you make an informed decision. The right tutoring service depends on your budget, learning goals, and preferred tutor-matching style.

Summary: you have the right to cancel Superprof anytime

Cancelling your Superprof subscription is a consumer right protected by Singapore law, and you deserve a straightforward process without guilt or confusion. You can cancel immediately through your account settings, by email, or by contacting Superprof's support team directly. Within 14 days of purchase, you are entitled to a full refund if you have not substantially used the service. If Superprof charges you after cancellation or refuses to process a refund, the Consumers Association of Singapore (CASE) investigates complaints and can compel refunds on your behalf.

Tocancel is here to help you understand your rights and take confident action. Remember: set a reminder before your renewal date, cancel in writing so you have proof, and monitor your payment method for any unauthorised charges. If Superprof delays or refuses your refund, escalate to CASE without delay. Thousands of Singapore consumers have successfully cancelled Superprof with Tocancel's guidance, and you can too. Your subscription should work for you, not against you, and walking away is always your choice.

How to contact Superprof for cancellation or complaints

Superprof's customer support is available through their website at superprof.sg. For cancellation or refund requests, email their support team with your account details and a clear cancellation statement. Superprof is registered in Paris (Superprof SAS), but their Singapore operations are handled locally at 108 Rivervale Walk, Singapore 540108. If email support does not respond within five working days, escalate your complaint to the Consumers Association of Singapore (CASE) at their website or by visiting their office.