Cancel Getgo: The Right Way to Navigate Cancellations

How to cancel GetGo in singapore: steps, refunds and your consumer rights

What GetGo is and why cancellation matters

GetGo is a Singapore-based car-sharing service that lets you rent vehicles by the hour or by distance through a mobile app, with an optional DrivePlus subscription for regular users. You pay per booking based on the time and kilometres travelled, and you can cancel individual bookings or your subscription depending on your needs. If you've decided to stop using GetGo, or if a specific booking no longer works for you, understanding your cancellation rights and refund eligibility is essential to protecting your money. Tocancel is here to walk you through every step, from cancelling a single booking to deleting your account entirely.

Common reasons to cancel GetGo

You might cancel a single booking because your plans changed, a vehicle wasn't available when you needed it, or the hourly rate didn't fit your budget. You might cancel your DrivePlus subscription because you're not making enough bookings each month to justify the S$5.99 monthly fee. You might delete your entire GetGo account if you've switched to another car-sharing service, moved away from Singapore, or no longer need regular transport. Whatever your reason, Tocancel helps you cancel with confidence and recover any money you're entitled to without losing out to hidden fees or confusion.

How this guide protects your rights

Singapore's Consumer Protection (Fair Trading) Act gives you the right to cancel services, request refunds for unused services, and hold companies accountable if they break their terms. This guide shows you exactly how to cancel GetGo, what refunds you can claim, and what to do if GetGo refuses to honour your cancellation. Your consumer rights come first-and Tocancel ensures you know how to enforce them.

Understanding GetGo pricing and subscription plans

Knowing what you pay for helps you decide whether to cancel and what refunds you should expect from GetGo.

Hourly rates, mileage charges and peak pricing

GetGo charges you based on two factors: hourly rental rates and per-kilometre mileage. The hourly rate varies by time of day, vehicle type and demand. Off-peak hours (typically late evening and night) cost less than peak commute times (morning and evening). Every kilometre you drive incurs an additional charge after your booking ends. Platform fees are non-refundable if you cancel within 48 hours of your booking start time, so timing is critical.

How DrivePlus subscriptions renew and when to cancel

Your DrivePlus subscription renews automatically every month on your billing date. The S$2 discount applies to up to 10 bookings per cycle, which means if you make fewer than three bookings per month, you're paying S$5.99 for savings you won't fully use. You can cancel the subscription at any time through the GetGo app without losing access to standard hourly bookings-cancelling the subscription does not cancel any active or upcoming bookings. If you're a light user, cancelling DrivePlus is the first cost-saving step you should consider, and Tocancel can help you track whether it's worth keeping.

Methods to cancel GetGo bookings and your subscription

GetGo offers multiple cancellation paths depending on what you want to cancel: a single booking, your subscription, or your entire account.

Cancelling a single booking via the GetGo app

Cancelling one booking is the fastest option if your plans change or if you need to free up a reserved vehicle. Follow these steps to cancel through the app.

1. Open the GetGo mobile app and sign in with your account credentials.
   • Ensure you have the latest version of the app installed for the smoothest experience.
   • If you've forgotten your password, use the "Forgot Password" link on the login screen.
2. Navigate to My Bookings or your active reservations section.
   • You'll see a list of all current and upcoming bookings with dates and times.
   • Identify the booking you want to cancel.
3. Tap on the booking and select the Cancel button.
   • The app will show you any cancellation fees based on how much time remains before your booking starts.
   • Review the refund amount you'll receive.
4. Confirm the cancellation.
   • The app will display a confirmation message with your cancellation reference number.
   • Save or screenshot this reference for your records.
5. Check your email for a cancellation confirmation from GetGo within 24 hours.
   • If you don't receive confirmation, contact GetGo support with your reference number.

Cancelling your DrivePlus subscription via the app

If you want to keep making occasional bookings but drop the monthly subscription, use these steps to cancel DrivePlus without closing your account.

1. Open the GetGo app and sign in.
   • Go to your account or settings section, usually found at the bottom or top of the app.
2. Select Subscriptions or My Membership.
   • You'll see your active DrivePlus subscription and its renewal date.
3. Tap Cancel Subscription.
   • GetGo may ask you why you're cancelling; you can skip this or provide feedback.
4. Confirm your cancellation.
   • The app will show a confirmation that your subscription will not renew.
   • You'll still have access to standard hourly bookings at the full rate.
5. Verify in your email within 24 hours that GetGo has confirmed the cancellation.
   • Keep this email as proof you cancelled before any future renewal charge.

Deleting your entire GetGo account

If you're leaving GetGo altogether, you'll need to delete your account. GetGo does not list a public cancellation address, so account deletion requests are handled via email support.

1. Cancel any active bookings first using the app (see previous steps).
   • You cannot delete your account while bookings are in progress.
2. Cancel your DrivePlus subscription if you have one active.
   • This prevents future charges while your account deletion is being processed.
3. Compose an email to GetGo support requesting account deletion.
   • Include your full name, phone number, and email address associated with your GetGo account.
   • State clearly: "I request permanent deletion of my GetGo account."
   • Ask for written confirmation of deletion and any outstanding refunds.
4. Send your request to GetGo's customer support email address listed in the app or on their website.
   • Keep a copy of your email and the date you sent it.
   • Note the support reference number if GetGo provides one in an automated reply.
5. Wait for GetGo's written confirmation of account deletion within 5-7 business days.
   • If you don't hear back, send a follow-up email referencing your original request.

Refunds, timelines and what you can recover

Singapore's Consumer Protection (Fair Trading) Act entitles you to refunds for services you don't use, and Tocancel ensures you know exactly what GetGo owes you.

Refund eligibility for booking cancellations

Your refund depends on when you cancel relative to your booking start time. GetGo's platform fee is non-refundable once the 48-hour window closes, but the hourly charge is refundable if you cancel early enough. If you cancel more than 48 hours before your booking starts, you receive a full refund of all charges. If you cancel between 24 and 48 hours before your booking, GetGo typically deducts the platform fee but refunds the hourly rate. If you cancel less than 24 hours before your booking, GetGo may charge a cancellation fee equal to a portion of the hourly rate.

How long refunds take to appear

GetGo processes refunds to your original payment method within 5-10 business days after you cancel. If you paid by credit card, your card issuer may take an additional 2-3 business days to post the credit. If you paid by debit card or bank transfer, check your bank account after 10 business days. If your refund doesn't appear within 14 days, contact GetGo with your booking reference number and ask for proof of the refund transaction. Tocancel recommends keeping a record of your cancellation confirmation so you can dispute any missing refunds with your bank if needed.

Refunds for unused DrivePlus subscriptions

GetGo does not offer pro-rata refunds for cancelled subscriptions-you pay for the full month regardless of when you cancel. However, if you cancel DrivePlus before your renewal date, no additional charges will appear on your next billing cycle. If GetGo charges you after you've cancelled, contact them immediately and request a refund as a billing error under Singapore's Consumer Protection (Fair Trading) Act. Your legal position is clear: you should never be charged for a service you cancelled.

Your consumer rights and how to enforce them

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel GetGo, and you have the right to take action if the company refuses to honour your cancellation or withholds a refund.

Your legal rights under the consumer protection act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a service contract within a reasonable time if the company fails to provide the service as promised. You also have the right to receive a refund for unused services or services that don't meet the agreed standard. If GetGo charges you after you've cancelled, fails to process a refund, or refuses to delete your account after a valid request, the company is breaching the Act. This means you can escalate the dispute beyond GetGo's customer service team. Your legal position is straightforward: GetGo must honour your cancellation request and refund your money according to the terms you agreed to.

What to do if GetGo refuses to cancel or refund

If GetGo doesn't respond to your cancellation request within 7 business days, or if they refuse to refund your money, follow these escalation steps.

1. Send a formal cancellation letter via email to GetGo's support address.
   • Use clear language: "I formally request cancellation of my GetGo account effective immediately."
   • Include your account details, the date of your original cancellation request, and the amount owed.
   • Set a deadline: "I expect written confirmation and refund processing within 7 days."
   • Keep a copy of this email.
2. Wait 7 days for GetGo's response.
   • If they respond and process your refund, Tocancel recommends verifying the refund appears in your account within 14 days.
3. If GetGo doesn't respond or refuses, file a complaint with the Consumers Association of Singapore (CASE).
   • Visit case.org.sg and submit a complaint form with your booking reference, cancellation request date, and proof of non-response.
   • CASE will mediate between you and GetGo at no cost to you.
4. If CASE mediation fails, you have the right to pursue a small claims action in the District Court.
   • This option is available if your claim is under S$10,000.
   • Consult a legal aid lawyer if you're unsure about the process.

Documenting your cancellation for protection

To protect yourself, always keep records of every cancellation action you take. Screenshot your app confirmation, save all emails from GetGo, note the date and time of your cancellation request, and keep your booking reference numbers. If a dispute arises later, these records prove you cancelled and are entitled to a refund. Tocancel advises treating your GetGo cancellation like any important financial transaction: document everything and keep it for at least 12 months.

Common mistakes to avoid when cancelling GetGo

Cancelling a service can feel stressful, especially if you're unsure of your rights, but knowing what not to do saves you time and money.

Mistakes that delay your cancellation

One common mistake is cancelling your payment method before cancelling your subscription-this triggers a failed payment that may lock your account or incur late fees rather than cleanly ending your subscription. Another mistake is waiting until your renewal date hoping the charge won't go through; GetGo will charge you automatically, and you'll then need to request a refund, which takes longer than cancelling beforehand. Many users also forget to cancel their subscription before requesting account deletion, which can delay the account deletion process by several days. Finally, cancelling through the app but not checking for confirmation email within 24 hours means you won't know if GetGo actually processed your request-always verify in writing. Tocancel recommends cancelling your subscription first, waiting for written confirmation, and only then requesting account deletion.

Refund-related pitfalls

Don't assume your refund will appear immediately; GetGo takes 5-10 business days, and your bank takes another 2-3 days. If you cancel less than 48 hours before your booking, you'll lose the platform fee-timing your cancellation carefully avoids this loss. Don't ignore a refund that doesn't arrive within 14 days; contact GetGo and your bank immediately to dispute it. Don't rely on a screenshot of a cancellation message as your only proof; always request written confirmation via email from GetGo. And don't close your account without checking that any promotional credit or rewards balance has been refunded-GetGo may hold this indefinitely if you don't ask for it back.

After your GetGo cancellation: next steps and verification

Once you've cancelled, taking a few final steps ensures GetGo doesn't charge you again and your refund arrives safely.

Verify your subscription has ended

Within 24 hours of cancelling your DrivePlus subscription, open the GetGo app and navigate to your subscription settings. You should see a message stating your subscription is cancelled or that it will end on your next renewal date. If the subscription still appears active, contact GetGo immediately-this means your cancellation didn't process. For account deletions, wait 5-7 business days and then try to log in; your account should be deleted and you should see a "user not found" or similar error. If your account still exists, follow up with a second email to GetGo's support team requesting immediate deletion and asking for a timeline.

Monitor your payment method

Check your bank or credit card statement 14 days after cancellation to confirm no further GetGo charges appear. If you see a charge after you've cancelled, contact your bank immediately and request a chargeback, citing unauthorised billing after cancellation. Keep your cancellation confirmation email as evidence that you cancelled before the charge date. If GetGo charges you again, file a complaint with CASE, as this is a clear breach of the Consumer Protection (Fair Trading) Act. Tocancel recommends setting a phone reminder to check your statement 2 weeks after cancellation-this small step prevents surprise charges from damaging your finances.

Retrieve your refund

If your refund doesn't arrive within 14 business days, contact GetGo with your cancellation reference number and ask for proof that the refund was sent. Request the transaction reference number and the date the refund was processed. Share this information with your bank to trace the refund. If GetGo cannot provide proof of a refund, file a dispute with your card issuer or bank, citing the cancellation confirmation and GetGo's failure to refund. Your bank can investigate on your behalf and recover the money if GetGo's claim is unfounded.

Comparison: GetGo vs other singapore car-sharing options

If you're cancelling GetGo because it doesn't meet your needs, understanding how other car-sharing services compare helps you choose a better alternative.

When to switch from GetGo

If you're cancelling because peak-hour rates are too high, Ohmyhire or Bluekar may offer better value. If you use GetGo primarily for hourly bookings without a subscription, any competitor's standard rates will likely cost the same. If you're frustrated by the 48-hour refund window, services like Grab offer refunds up to 1 hour before booking. If you rarely book (fewer than 3 times per month), cancelling DrivePlus alone may be your best option-you'll keep access to GetGo's vehicles at full hourly rates without the monthly subscription cost. Tocancel can help you evaluate whether switching services or simply adjusting your GetGo usage is the more cost-effective choice.

Checklist: ensure your GetGo cancellation is complete

Use this checklist to confirm every step of your cancellation is done correctly and you won't be charged again.

• Cancelled all active bookings via the GetGo app or submitted a cancellation request for each.
• Cancelled your DrivePlus subscription (if you had one active).
• Received written confirmation of subscription cancellation via email within 24 hours.
• Requested account deletion via email with a clear deadline for GetGo's response.
• Received confirmation that your account has been deleted or scheduled for deletion.
• Saved all cancellation confirmation emails and booking reference numbers.
• Verified that no GetGo charges appear on your bank or card statement 7 days after cancellation.
• Checked that your refund arrived within 14 business days (5-10 from GetGo + 2-3 from your bank).
• Attempted to log into GetGo after 7 days to confirm your account is deleted.
• Filed a complaint with CASE if GetGo refused to honour your cancellation or refund.

How tocancel helps you cancel GetGo with confidence

Cancelling a car-sharing service involves multiple steps, timelines, and refund calculations-and mistakes can cost you money. Tocancel has helped thousands of consumers cancel GetGo and recover refunds they thought were lost. Our guides break down every cancellation method, explain your consumer rights under Singapore law, and show you exactly what to do if GetGo refuses to co-operate. Whether you're cancelling a single booking, ending your subscription, or deleting your account entirely, Tocancel ensures you understand your rights, recover every refund you're entitled to, and move forward with confidence. Your money is yours-and Tocancel makes sure you keep it.

Ready to cancel? Follow the steps above, keep your confirmation emails, and use the CASE escalation process if GetGo doesn't respond. If you have questions about your specific situation or need help drafting a cancellation letter, visit Tocancel today and take control of your consumer rights.