Cancel Glovo: The Right Way

How to cancel Glovo in singapore and protect your money

Why you might cancel Glovo and what it means for your wallet

Glovo is a delivery platform that connects you with restaurants, grocery stores, and independent merchants across Singapore. You download the app, browse available merchants, place an order, and a courier delivers your items to your doorstep within minutes or hours, depending on demand and distance.

You might cancel Glovo because delivery fees have become too high, service quality has declined, you've switched to competitors like Grab Food or Deliveroo, or you simply want to reduce spending on convenience services. Before you cancel, understanding Glovo's pricing structure and your cancellation rights means you won't lose money on unused credits or face surprise charges after you've left.

Common reasons to cancel Glovo

High delivery fees remain the number one reason Singapore users cancel Glovo. Others include slower delivery times than promised, dissatisfaction with merchant quality, or switching to a platform with lower costs. If you've signed up for GlovoPrime (Glovo's optional subscription), you may also want to cancel because you're not using the service enough to justify the monthly fee.

Understanding your cancellation options before you start ensures you don't accidentally lose money on promotional credits or renewal charges.

Your consumer rights when cancelling delivery services

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel digital services within specific timeframes if the terms are unfair or if the service fails to meet the standard you reasonably expected. As a result, Glovo cannot charge you hidden cancellation fees or withhold your account balance without clear disclosure in their terms of service.

Your legal position is straightforward: if Glovo fails to deliver orders on time consistently, charges undisclosed fees, or locks you into a subscription without a clear cancellation path, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Tocancel guides you through these steps so you understand exactly where you stand.

Understanding glovo's pricing and what you'll lose when you cancel

Glovo charges you through multiple streams: order costs, delivery fees, subscription fees, and optional add-ons. Knowing each one helps you avoid surprise charges and understand what happens to your money when you cancel.

Delivery fees and order charges

Every Glovo order includes the merchant's item prices plus a distance-based delivery fee. In Singapore, delivery fees typically range from SGD 2 to SGD 10 depending on how far the merchant is from you and how busy Glovo's courier network is at that moment. Some restaurants offer free delivery above a minimum order value, which can help you reduce costs if you're planning to stay.

If you cancel an order after a merchant has accepted it and started preparing your food, Glovo will charge you a cancellation fee. This fee covers the merchant's preparation costs and the delivery fee, plus sometimes an additional platform penalty. The earlier you cancel after placing an order, the lower this fee will be.

GlovoPrime subscription and what it costs

GlovoPrime is Glovo's optional monthly subscription service. Members receive waived delivery fees on eligible orders, priority customer support, and exclusive discounts from partner merchants. If you've subscribed to GlovoPrime, charges renew automatically every month unless you cancel at least two business days before your renewal date.

This means if you cancel on the 25th and your renewal is on the 28th, you'll be charged again. Glovo does not issue partial-period refunds, so cancelling mid-cycle means losing the remainder of your paid month. Therefore, timing your cancellation correctly is essential to avoid an unwanted charge.

How to cancel your Glovo account step by step

Cancelling Glovo breaks down into two separate tasks: cancelling individual orders and cancelling your entire account (with optional subscription). This section walks you through both in the order you should do them.

Cancel active orders before closing your account

If you have an active order, cancel it first to avoid paying a delivery fee or penalty for an order you won't use. The timing of your cancellation directly determines your charge.

1. Open the Glovo app or visit glovo.com on your web browser
2. Log in to your account using your email and password
3. Go to "Active Orders" or "My Orders" in the app menu
4. Select the order you want to cancel
   • If the order shows "Looking for a courier," you can cancel with zero charge
   • If a courier is assigned or a merchant has accepted, you will be charged a partial cancellation fee
5. Tap "Cancel Order" and confirm
6. Check your account balance; the cancellation fee (if any) will be deducted immediately

Cancelling orders before a courier is assigned incurs no charge. This is your best-case scenario and saves you the most money.

Cancel your GlovoPrime subscription (if you have one)

If you pay for GlovoPrime, cancel the subscription before you close your account. This prevents an unexpected charge at your next renewal date.

1. Open the Glovo app
2. Tap your profile icon in the bottom right corner
3. Select "Subscriptions" or "Membership"
4. Find GlovoPrime in your active subscriptions list
5. Tap "Cancel subscription" or "Manage subscription"
6. Confirm the cancellation; Glovo will show your final renewal date
7. You'll receive a confirmation email within 24 hours

Cancel at least two business days before your renewal date to avoid being charged again. In practice, cancelling immediately is the safest approach.

Close your Glovo account permanently

After you've cancelled any active orders and your subscription, you can delete your account. Deleting your account removes your personal data and payment methods from Glovo's servers and prevents any future charges.

1. Open the Glovo app
2. Go to your profile (tap the profile icon)
3. Scroll down and select "Settings" or "Account"
4. Look for "Delete Account" or "Close Account" at the bottom of the settings menu
5. Tap it and confirm that you understand this action is permanent
6. Enter your password to verify your identity
7. Glovo will send you a confirmation email; account deletion completes within 24-48 hours

Once your account is deleted, you cannot recover it or any remaining promotional credits. Therefore, use any credits before you delete your account if you have a few SGD left.

What happens to your money and credits after you cancel

Understanding what happens to your money after cancellation prevents disappointment and helps you recover funds you're entitled to keep.

Promotional credits and vouchers

If Glovo gave you promotional credits or vouchers as a sign-up bonus or promotion, these credits are tied to your account. Once you delete your account, you forfeit any unused promotional credits. As a result, spend or redeem these credits in a final order before you close your account.

If you've already used your credits, there's nothing to recover. If you have SGD 5 or SGD 10 remaining, place a small order to use them rather than lose them when your account closes.

Refunds for cancelled orders

If you cancel an order before a courier is assigned, Glovo refunds the full order amount (including delivery fee) back to your original payment method within 3-7 business days. Check your bank or credit card statement to confirm the refund has arrived.

If you cancel after a merchant accepts and starts preparing your food, Glovo deducts a cancellation fee from the refund amount. You'll receive the balance back, but you won't recover the full order cost.

What happens if you had a paid subscription

Glovo does not refund partial-month subscription fees. If you cancel GlovoPrime on the 15th of your billing cycle and your next renewal was on the 28th, you've forfeited your access and benefits for the remaining 13 days with no refund. This is standard practice for digital subscriptions in Singapore under their terms of service.

To minimise this loss, cancel as close as possible to your renewal date, or wait until your next renewal date is imminent before cancelling.

Your consumer protection rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you legal rights when dealing with digital platforms like Glovo. Understanding these rights means you can escalate if Glovo refuses to process your cancellation or withholds your money unfairly.

What the law says about cancellations and refunds

Under the Consumer Protection (Fair Trading) Act, traders (including digital services like Glovo) must not engage in unfair contract terms or misleading conduct. This means Glovo cannot hide cancellation procedures in fine print, charge you hidden fees without disclosure, or make cancellation deliberately difficult to prevent you from leaving.

Your legal position is that you have the right to cancel services, and Glovo must provide a clear, straightforward cancellation method. If they do not, or if they charge undisclosed fees, you can file a complaint with the Consumers Association of Singapore (CASE) or report them to the Infocomm Media Development Authority (IMDA).

How to escalate if Glovo refuses to refund or cancel

If Glovo refuses to process your cancellation or withholds a refund you believe you're entitled to, follow these steps:

1. Contact Glovo's customer support via the app or email (check the Help Center in the app for the current contact address)
2. Explain your issue clearly and request a written response within 7 days
3. Keep copies of all email correspondence, screenshots of the app, and your payment records
4. If Glovo does not respond or refuses your request, file a complaint with CASE at www.case.org.sg or call 6100 0315
5. CASE will investigate and help mediate between you and Glovo at no cost to you

CASE handles hundreds of complaints about digital services every year. Therefore, filing a complaint is a legitimate, cost-free way to resolve disputes that Glovo's own support team refuses to fix.

Common mistakes that cost you money when cancelling

Many Singapore users lose money during cancellation because they miss crucial steps or misunderstand Glovo's rules. You can avoid these traps.

Mistake 1: deleting the app without cancelling your subscription

Uninstalling the Glovo app does not cancel your account or subscription. Your GlovoPrime will continue to renew every month, and Glovo will keep charging your payment method. After 2-3 months, you'll notice unexpected charges on your bank statement and have already lost SGD 30 or more.

Always cancel your subscription inside the app before you uninstall it. Check your app store's subscription management tool as a backup to confirm your subscription is cancelled.

Mistake 2: assuming unused credits will be refunded

If you delete your account with SGD 5 in promotional credits remaining, you lose that money entirely. Glovo does not refund unused credits under any circumstances because they are promotional gifts, not cash balances.

Spend your remaining credits on a final order, or accept that you've forfeited them.

Mistake 3: cancelling an order too late and paying the full cancellation fee

Many users don't realize that cancelling after a merchant accepts your order triggers a significant cancellation fee. You might think cancelling a SGD 30 order five minutes after placing it is free, but if a merchant has started preparing it, you'll be charged SGD 15-20 as a cancellation penalty.

Always check the order status before cancelling. If a merchant or courier is already working on your order, decide whether the cancellation fee is worth it.

Mistake 4: not checking your cancellation deadline for GlovoPrime

Glovo requires at least two business days' notice before your renewal date to cancel GlovoPrime. If you cancel on Friday expecting to skip Monday's renewal, you'll be charged because the weekend doesn't count as business days.

As soon as you decide to cancel, do it immediately rather than waiting until the last moment. This gives you a safety buffer.

What to do after you've cancelled Glovo

Cancelling Glovo is not the end of the process. After you've deleted your account, take these final steps to protect yourself and confirm the cancellation is complete.

Verify your subscription has stopped

Within 24 hours of cancelling GlovoPrime, check your email for a cancellation confirmation from Glovo. If you don't receive one, log back into your account (before deletion) and verify the subscription shows as "Cancelled" in your Subscriptions tab.

If you've already deleted your account, check your payment method's app or website. Most banks and card issuers show recurring subscription charges clearly; if Glovo no longer appears, the subscription is cancelled.

Monitor your bank statements

For the next 2-3 months, check your bank statement or credit card bill for any charges from Glovo. If a charge appears after your cancellation, contact your bank immediately to dispute it. Glovo should not be charging you after you've cancelled and deleted your account.

Document the charge and your cancellation date. This evidence will support a dispute with your bank if needed.

Remove Glovo from your app store subscriptions (backup step)

Even after deleting your Glovo account, your app store (Apple App Store or Google Play) may still show Glovo as a subscription. Go to your app store account settings, find Subscriptions, and check if Glovo appears. If it does, tap it and confirm the subscription is cancelled.

This is a backup safety measure and should show "Cancelled" if you've already cancelled inside the app.

How to avoid these issues in the future

If you decide to use Glovo again or switch to a similar delivery service, these habits will protect your money and prevent unwanted charges.

Set a reminder for your subscription renewal date

If you use a paid subscription, set a phone reminder for two business days before your renewal date. This gives you a window to decide whether to keep or cancel the service before the next charge hits.

Check your app store subscriptions monthly

Spend 30 seconds once a month reviewing active subscriptions in your Apple App Store or Google Play account. You'll catch any unexpected charges or forgotten subscriptions before they pile up.

Keep payment records for all orders

Take screenshots of your order confirmation and delivery receipt for orders over SGD 20. If you need to dispute a charge or file a complaint, these records prove you paid and what you received.

Comparing Glovo to other delivery platforms in singapore

Before you cancel, you might want to compare Glovo's costs to alternatives. This table shows how Glovo stacks up against other major services you can use.

All Singapore delivery platforms operate on similar cancellation and subscription models. Switching to a competitor won't save you from subscription fees or cancellation charges; the key is using whichever service charges the lowest delivery fee for your most-used merchants and cancelling subscriptions you don't use.

Contacting Glovo if you need help with cancellation

Glovo does not maintain a publicly listed physical office in Singapore. All cancellations and account support are handled through the app's Help Center or via email through the in-app support form.

How to contact Glovo support

If you have trouble cancelling or believe you've been charged unfairly:

1. Open the Glovo app
2. Go to your profile and select "Help" or "Support"
3. Describe your issue and submit your request
4. Glovo support will respond via email within 48 hours (usually faster)
5. If you don't receive a response, escalate to CASE (www.case.org.sg) or IMDA (www.imda.gov.sg)

Glovo's support address exists only within the app; there is no mailing address or physical office to contact. Therefore, always use the in-app Help Center as your first point of contact.

Your path to cancelling Glovo with confidence

Cancelling Glovo is straightforward when you understand the order of steps and your legal rights. Cancel any active orders first (before a courier is assigned), then cancel your GlovoPrime subscription at least two business days before renewal, then delete your account. Spend any remaining promotional credits before you go, and monitor your bank statement for the next month to confirm no surprise charges arrive.

If Glovo refuses to process your cancellation or withholds a refund unfairly, file a complaint with CASE or IMDA under Singapore's Consumer Protection (Fair Trading) Act. Your legal position is clear: Glovo must provide a simple cancellation method and refund your money within the terms they've agreed to.

Tocancel has helped thousands of Singapore consumers navigate cancellations for apps, subscriptions, and services just like this one. Whether you're cancelling Glovo today or preparing to cancel any other digital service in the future, Tocancel provides the step-by-step guidance and consumer rights information you need to protect your money. Visit Tocancel now to access cancellation guides for hundreds of services, or use our support resources to escalate any refund dispute that a company won't resolve.

You have the power to cancel. Take control of your subscriptions today.