Cancel Relaxium: The Right Way to Reclaim Your Money

How to cancel Relaxium and reclaim your money in singapore

What Relaxium is and why you might want to cancel

Relaxium is a natural sleep aid and stress-relief supplement sold as a capsule formulation, typically marketed as a 30-day supply on its official website and through secondary retailers like eBay Singapore. The product claims to improve sleep quality using a blend of herbal and mineral ingredients designed to promote relaxation and better rest. You may have purchased it as a single order or enrolled in an auto-renewing subscription through the "Subscribe and Save" option.

If you are experiencing unwanted side effects, dissatisfied with results, or want to stop recurring charges, Tocancel is here to guide you through the cancellation process step by step. Whether you ordered once or subscribed to monthly deliveries, you have legal rights under Singapore's Consumer Protection (Fair Trading) Act, and Tocancel will show you how to exercise them confidently.

Common reasons to cancel Relaxium

You might cancel Relaxium if the supplement is not delivering promised sleep improvements, if you experience adverse side effects, if you forgot about an auto-renewal and want to halt future charges, or if you simply prefer to try an alternative product. Whatever your reason, cancellation should be straightforward. Tocancel ensures you know exactly what to do and which method works best for your situation.

How Relaxium is sold in singapore

Relaxium reaches you through multiple channels. The official website offers both one-time purchases and auto-renewing monthly subscriptions, typically priced around USD 40-45 per month (approximately SGD 55-66). You can also find Relaxium on eBay Singapore, where individual listings offer varying capsule counts at secondary-market prices starting around SGD 14.53. Understanding which platform you used matters because cancellation methods and consumer protections differ between them.

Your consumer rights under singapore law

Your legal position: you are protected by the Consumer Protection (Fair Trading) Act, which gives you the right to cancel subscription services, receive clear information about cancellation policies, and claim refunds if goods are faulty or not as described.

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase from Relaxium, whether directly or via third-party platforms. This law requires sellers to be transparent about subscription terms, cancellation procedures, and refund eligibility. As a result, Relaxium must clearly disclose how auto-renewal works, provide you with an easy cancellation method, and process valid refund requests.

If Relaxium sells you a product that does not match its description or fails to work as advertised, you have grounds to request a refund under the Consumer Protection (Fair Trading) Act. In practice, this means if the supplement causes unexpected side effects or delivers no benefit after reasonable use, you can challenge the charge and demand your money back.

The 90-day money-back guarantee

Relaxium advertises a 90-day money-back guarantee, which is your strongest lever. This means you can request a full refund on your purchase within 90 days if you are unsatisfied for any reason. Your legal position is clear: if Relaxium offers this guarantee, it must honour it without unnecessary obstacles or penalties.

To activate this guarantee, you must follow Relaxium's stated process: submit a return authorization (RMA) request and return the product within the specified timeframe. Tocancel recommends keeping your original purchase confirmation, delivery receipt, and any communication with Relaxium, as these documents prove your eligibility and protect you if a dispute arises.

Your rights if Relaxium refuses to cancel or refund

If Relaxium ignores your cancellation request or wrongly denies a refund, you can escalate to the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces consumer protection law and can investigate unfair trading practices, including refusing valid cancellations or holding onto money without cause.

Filing a complaint with the CCCS is free and signals to Relaxium that you are serious about your rights. In most cases, the threat of CCCS involvement prompts companies to process refunds quickly. Therefore, document every communication with Relaxium and keep records of all transactions before escalating.

Cancellation methods for Relaxium

Relaxium offers different cancellation pathways depending on whether you purchased directly or via a marketplace.

Cancel a direct subscription from the Relaxium website

If you subscribed to the auto-renewal program on Relaxium's official website, you must contact the company directly to cancel your recurring charges. The Returns and 90-Day Money-Back Guarantee page specifies the exact address and process for submitting cancellation requests.

1. Locate your Relaxium account confirmation email or login portal on the official website.
2. Identify the Returns and 90-Day Money-Back Guarantee page, which lists the official cancellation address and RMA (return authorization) number process.
   • Note the mailing address listed under "Returns and Cancellation".
   • Do NOT use the general corporate address; it is not monitored for cancellations.
3. Write a cancellation and refund request letter or email to the address specified on the Returns page.
   • Include your order number, purchase date, and full name as it appears on your account.
   • State clearly: "I wish to cancel my subscription effective immediately and request a full refund under your 90-day money-back guarantee."
   • Provide your refund method (original payment card, bank account, or PayPal).
4. Request an RMA number in your communication; this number tracks your return and proves Relaxium received your request.
5. Send your letter via registered mail or email (whichever the Returns page specifies) and retain a copy and proof of delivery.
6. Allow 5-7 business days for Relaxium to respond with an RMA number and return shipping details.

Tocancel advises sending your cancellation request via email first for speed, then following up with registered mail if you do not receive a response within 5 business days. This creates a paper trail and protects you if you later need to file a complaint with the CCCS.

Cancel a Relaxium purchase from eBay singapore

If you bought Relaxium through eBay Singapore, your cancellation rights differ because eBay is the intermediary, not Relaxium itself.

1. Log into your eBay Singapore account and locate the order in "Purchases".
2. Check the seller's return policy displayed on the original listing or order page.
   • Note the return window (usually 30 days from delivery on eBay).
   • Identify whether the seller accepts returns and whether they cover shipping costs.
3. If the return window is still open, click "Return this item" and select your reason (e.g., "Not as described" or "Changed my mind").
4. Follow eBay's return process: print the shipping label, pack the product safely, and send it to the seller's address.
5. eBay will hold the refund until the seller confirms receipt and inspects the item. This typically takes 3-7 days after delivery.
6. If the seller refuses the return without valid reason, escalate to eBay Resolution Centre for dispute mediation.

eBay purchases in Singapore are protected by eBay's own buyer protection policy, which often exceeds the 90-day Relaxium guarantee. Therefore, contact the seller through eBay's messaging system first; many will process refunds voluntarily to maintain positive feedback ratings.

How long does cancellation take?

The timeline for cancelling Relaxium and receiving a refund depends on your cancellation method and the state of processing.

In total, expect your refund to arrive 14-30 days after you submit your cancellation request. To speed up the process, send your cancellation email immediately and request expedited processing if possible. Tocancel recommends tracking your return shipment and saving the proof-of-delivery receipt; this protects you if Relaxium later claims it never received your product.

Refunds and how to claim yours

Your refund is only as good as Relaxium's commitment to honour it, so understanding the refund process reduces stress and delays.

How much will you get back?

Under Relaxium's 90-day money-back guarantee, you should receive a full refund of the product price you paid. This means if you purchased SGD 55-66 worth of Relaxium on an auto-renewal, you get back SGD 55-66. However, Relaxium may deduct return shipping costs in some cases, so confirm this in your cancellation communication.

If you purchased through eBay Singapore, your refund depends on the seller's policy. Most eBay sellers offer full refunds for returns within 30 days, though some may deduct return shipping. Check the original listing policy before initiating the return.

Where will your refund go?

Relaxium will refund your original payment method. If you paid by credit card, the refund appears as a credit to your card account within 7-14 business days (your bank may take additional time to process it). If you paid by bank transfer or PayPal, the refund posts to that same account.

Tocancel advises confirming your refund method in your cancellation letter and checking with your bank or payment provider if the refund does not appear within 3 weeks. Some banks delay crediting refunds; if more than 21 days pass, contact your bank and ask them to trace the refund from Relaxium.

What if Relaxium does not refund you?

If 21 days pass and your refund has not arrived, take these steps. First, email Relaxium again with your original cancellation request attached, asking for a refund status update and a specific date by which the refund will appear. Second, check with your bank or payment provider to confirm they have not blocked or rejected the refund. Third, if Relaxium does not respond or refuses to refund, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS can compel Relaxium to refund you and impose penalties for unfair trading practices.

Tocancel has helped thousands of consumers recover money from companies that tried to delay or deny refunds; your case is no exception, and persistence combined with regulatory pressure works.

Pricing and subscription costs

Understanding what you pay helps you calculate whether cancellation saves you money and strengthens your refund claim if the product underperformed.

If you subscribed to the auto-renewal plan, cancelling immediately stops future SGD 55-66 charges. For example, if you subscribed 2 months ago and cancel now, you prevent at least 3 additional months of charges (SGD 165-198 in savings). Tocancel encourages you to cancel the moment you decide Relaxium is not for you; every day you delay is money at risk.

What happens after you cancel

Cancellation does not end instantly; a few practical things happen after you submit your request.

Your subscription stops

Once Relaxium processes your cancellation, no further charges will appear on your payment card or bank account. If you subscribed to the monthly auto-renewal, the company removes your card from its billing system immediately. As a result, if a charge appears after you cancel, contact your bank or card issuer and dispute it as an unauthorized charge.

You may receive a final shipment in transit

If your cancellation arrives while a monthly shipment is in transit, you may receive one more package of Relaxium. You do not have to pay for this; treat it as a bonus or return it under the 90-day guarantee for an additional refund. Tocancel recommends checking your mail for 2-3 weeks after cancelling and notifying Relaxium if an unexpected package arrives.

Your account access may change

After cancellation, your Relaxium account on the official website may become inactive or read-only. You can still log in to view past orders and download invoices for your records, which is useful if you need to prove your purchase later. However, you cannot place new orders or restart the subscription without contacting customer support.

Common mistakes when cancelling Relaxium

Cancelling a subscription sounds simple, but small errors can delay your refund or leave you vulnerable to continued charges.

Mistake 1: using the wrong contact address

Relaxium lists two addresses: one for general inquiries and one specifically for returns and cancellations on the Returns and 90-Day Money-Back Guarantee page. If you mail your cancellation request to the general address, it may sit in a queue for weeks. Always use the address listed under "Returns and Cancellation"-not the corporate headquarters address.

Mistake 2: failing to request an RMA number

An RMA (return authorization) number is your proof that Relaxium acknowledged your return and tracks your package. Without it, the company can claim it never received your product and deny the refund. Always ask for an RMA number in your cancellation letter and include it on the package label.

Mistake 3: not keeping proof of delivery

When you mail your product back to Relaxium, use registered mail with tracking and proof of delivery. Regular mail offers no proof, and Relaxium can deny receiving it. Tocancel advises spending SGD 5-10 extra for registered mail; it protects you if a dispute arises.

Mistake 4: cancelling only the auto-renewal but not requesting a refund

Stopping future charges is not the same as claiming a refund for the current or previous month. If you want money back, you must explicitly request a refund in your cancellation letter. Simply stopping the auto-renewal means no new charges accrue, but Relaxium keeps what you already paid.

Mistake 5: ignoring the 90-day window

The 90-day money-back guarantee expires 90 days after your purchase date. If you wait 91 days to request a refund, Relaxium can legally refuse. Therefore, act fast: cancel and request your refund while you are still within the 90-day window. Tocancel recommends setting a calendar reminder for day 85 if you are unsure.

When to keep your Relaxium subscription

Cancellation is your right, but it is worth pausing to consider whether stopping is the best choice for your health and finances.

If you are unsure, pause the subscription instead of cancelling. Many companies offer a "pause subscription" option that stops charges for 1-3 months without cancelling entirely, giving you time to decide. Check your Relaxium account settings to see if this option is available before requesting full cancellation.

After your cancellation: next steps and follow-up

Cancellation is just the beginning; follow-up actions protect your refund and ensure smooth processing.

Keep all documentation

Store your original purchase confirmation email, cancellation request letter (and a copy of the version you sent), RMA number, proof of return shipment, and bank or PayPal transaction history in a folder. These documents are your proof if a dispute arises, and Tocancel recommends keeping them for at least 12 months after your refund is credited.

Monitor your bank account

Check your credit card or bank account 7-14 days after you mail your return to Relaxium. If the refund does not appear, contact your bank immediately and ask them to trace it. Provide your bank with the RMA number and the date you mailed your return.

File a complaint if necessary

If Relaxium does not refund you within 21 days or denies your refund unjustly, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Tocancel guides you through this process: visit the CCCS website, complete their complaint form, attach your documentation, and submit it. The CCCS takes 2-4 weeks to investigate and typically resolves the matter in your favour if you have proof.

Checklist for cancelling Relaxium

Use this checklist to ensure you do not miss any step.

• Identify where you purchased Relaxium (official website or eBay Singapore).
• Confirm you are within the 90-day refund window (90 days from purchase date).
• Gather your order number, purchase date, and proof of payment.
• Locate the correct cancellation address on Relaxium's Returns and 90-Day Money-Back Guarantee page (not the general corporate address).
• Draft a clear cancellation and refund request letter including your order details and desired refund method.
• Send your letter via email or registered mail and request an RMA number in response.
• Wait for Relaxium's RMA confirmation (expect 5-7 business days).
• Pack your unused or partially used Relaxium product securely.
• Send it to Relaxium via registered mail with tracking and proof of delivery, including your RMA number on the package.
• Keep the proof-of-delivery receipt and all emails from Relaxium.
• Monitor your refund account 7-14 days after Relaxium receives your package.
• If your refund does not arrive within 21 days, contact Relaxium for a status update.
• If Relaxium refuses or delays beyond 21 days, file a complaint with the CCCS.

Comparing Relaxium with alternative sleep aids in singapore

If you are cancelling Relaxium, you may be considering other sleep solutions. This table compares Relaxium with commonly used alternatives available in Singapore.

Tocancel recommends consulting your doctor or a sleep specialist before trying any new supplement or medication. Over-the-counter alternatives like melatonin or magnesium are significantly cheaper and do not lock you into auto-renewal contracts.

Contact information for Relaxium cancellations in singapore

To cancel your Relaxium subscription and claim your refund, use the address listed on Relaxium's official Returns and 90-Day Money-Back Guarantee page. This is the only address monitored for cancellations and refunds; sending mail to other company addresses will cause delays.

When you contact Relaxium, include the following information in your letter or email:

• Your full name as it appears on your account.
• Your order number.
• Your purchase date.
• Your desired refund method (credit card, bank account, or PayPal).
• A clear statement: "I wish to cancel my subscription and request a full refund under your 90-day money-back guarantee."
• Your contact phone number and email address.
• Request an RMA number for return authorization.

Tocancel has helped thousands of consumers cancel subscription services and recover refunds when companies tried to delay or deny them. You have consumer rights under Singapore law, and they are enforceable. If you follow the steps in this guide, you will cancel your Relaxium subscription, receive your refund, and move forward with confidence. Act now: every day you delay costs you money, and the 90-day refund window is not indefinite. Visit Tocancel today for additional support and resources on consumer rights across all industries.