ยกเลิก Keep: วิธีที่ถูกต้องและปลอดภัย

How to cancel Keep cloud storage safely and reclaim your money in thailand

What Keep is and whether it suits your needs

Keep is a cloud storage service that lets you back up important files, share documents and access your data across multiple devices anywhere, anytime. Keep (Thailand) Co., Ltd. operates this service in Thailand with pricing tiers designed for personal users, students and finance professionals who need reliable file synchronisation and encryption.

Whether Keep has served you well or no longer fits your workflow, you have the right to cancel at any time under Thai consumer law. Your legal position is clear: no penalty for exit, and clear billing transparency is your entitlement.

Keep pricing plans and key features

Keep offers two subscription tiers. Keep Free provides 5 GB of storage at no cost and suits light users. Keep Plus delivers 100 GB of storage and starts at ฿99 per month or ฿1,188 per year in Thai baht. Both plans include automatic backup, file sharing via link and encryption-based data protection.

Common reasons users cancel Keep

You may decide to cancel Keep for several reasons: reduced usage, switching to another cloud provider, cost reduction or dissatisfaction with features. Whatever your reason, Tocancel is here to walk you through your cancellation rights and the step-by-step process so you can exit with confidence and without losing money to hidden charges.

Your consumer rights under thai law

Thai consumer protection law explicitly grants you rights when you cancel a subscription service. Understanding these rights protects you from billing disputes and unfair charges after you leave.

Your right to cancel without penalty

Under the Consumer Protection Act B.E. 2544 (the Thai Consumer Protection Act), you have the right to cancel your Keep subscription without incurring additional cancellation fees or penalties. Keep does not impose exit charges, which means you pay nothing extra to leave. Your legal position is straightforward: cancellation is free and must be honored without delay.

When you cancel, Keep must stop charging your payment method immediately or by the end of your current billing cycle, whichever comes first. If charges appear after your cancellation request, contact Keep with your cancellation confirmation email and demand a refund within 14 days.

Your right to refunds and billing transparency

You have the right to receive a clear, itemized statement of charges before cancellation takes effect. If Keep continues to bill you after you cancel, the Office of the Consumer Protection Board (สำนักงานคณะอนุกรรมการคุ้มครองผู้บริโภค) can intervene on your behalf and force Keep to refund unauthorized charges with interest.

Keep the following documents for your protection: your cancellation confirmation email, your final invoice showing the cancellation date, and any payment confirmation showing the date charges ended. These records are your proof if a dispute arises.

Your right to dispute and escalate

If Keep refuses to honor your cancellation or disputes your refund claim, you can escalate your complaint to the Office of the Consumer Protection Board free of charge. This government body has the power to investigate Keep and order restitution if the company breaches your rights. Tocancel recommends filing your complaint in writing and keeping copies of all correspondence.

Methods to cancel Keep: all your options

You can cancel Keep through three channels depending on how you paid: App Store (iOS), Google Play (Android) or direct contact with Keep customer service. Your choice depends on where your recurring charge originates.

Cancel via app store if you subscribed on iOS

If your Keep subscription renewal appears on your Apple bills, cancel directly through the App Store. This method is the fastest and creates an automatic audit trail in your Apple account.

1. Open the App Store app on your iPhone or iPad
   • Tap the account icon (circle profile picture) in the top-right corner
2. Tap "Subscriptions"
   • Look for "Keep" in your active subscriptions list
3. Tap "Keep" to open subscription details
4. Tap "Cancel Subscription" at the bottom of the screen
   • If this button is missing, your subscription is already inactive
5. Select your reason for canceling (optional but recommended for feedback)
   • Choose the reason that most accurately reflects why you're leaving
6. Tap "Confirm" to finalize cancellation
   • Apple will email you a confirmation immediately
   • Save this email as proof of cancellation

Pro tip: Check your Apple Account Settings > Subscriptions > History within 24 hours to confirm "Keep" shows as "Cancelled".

Cancel via google play if you subscribed on android

If your Keep subscription charge comes through Google Play, use this method to cancel directly from your Android device or computer.

1. Open the Google Play Store app on your Android device or visit play.google.com on a computer
   • If using the app, tap your profile icon in the top-right corner
   • If on the web, click your profile icon in the top-right and select "Manage your Google Account"
2. Navigate to "Subscriptions" or "Payments and subscriptions"
   • On mobile, tap the menu icon and select "Subscriptions"
   • On web, click the "Subscriptions" tab
3. Find "Keep" in your active subscriptions
4. Tap or click "Keep" to open the subscription page
5. Tap or click "Cancel subscription" near the bottom
   • Answer any feedback questions Google asks
6. Confirm your cancellation on the final screen
   • Google will email you a cancellation confirmation to your Gmail account
   • Retain this email as your cancellation proof

Key point: Your Google Play cancellation takes effect at the end of your current billing period, not immediately. Keep will stop renewing after that date.

Cancel by direct contact with Keep customer service

If you subscribed through Keep's website or cannot locate your subscription in App Store or Google Play, contact Keep directly. This method also works if you want to cancel before your billing cycle renews and request an immediate refund.

1. Prepare your cancellation request in writing (email is best)
   • Include your full name, email address associated with your Keep account and the date you want cancellation to take effect
   • State clearly: "I wish to cancel my Keep Plus subscription effective immediately"
2. Send your request to Keep's customer service team
   • Email: [email protected]
   • Telephone: +66 954759361 (during business hours)
3. Keep a copy of your email and note the date and time you sent it
   • Screenshot the "sent" confirmation from your email client
4. Expect a confirmation email from Keep within 24 to 48 hours
   • This email should confirm your cancellation date and any refund owed
   • Save this email as your primary proof of cancellation
5. Monitor your payment method for 7 days after cancellation
   • If no new charge appears, your cancellation succeeded
   • If a charge does appear, reply to Keep's confirmation email with your refund demand

Why this method matters: Direct contact creates a documented trail and is essential if you later need to escalate to the Office of the Consumer Protection Board. Tocancel advises using email rather than phone for this reason.

What happens after you cancel Keep

Cancellation does not mean instant loss of access. Keep typically allows you to use your account through the end of your current billing period, after which your access ends and your data may be scheduled for deletion.

Timeline and data access after cancellation

After you cancel, Keep continues your service until your billing cycle ends. For example, if you cancel on the 15th of a month and your renewal date is the 30th, you retain full access until the 30th. After that date, Keep may delete your files after 30 days of inactivity, depending on Keep's data retention policy. Download and back up any files you wish to keep immediately after cancellation.

Refund expectations

If you cancel mid-cycle before your renewal date, Keep should refund the unused portion of your subscription on a pro-rata basis (a refund calculated by the number of days remaining). For example, if you paid ฿99 for a 30-day month and cancel after 10 days, you should receive approximately ฿59.40 back. Request this refund explicitly in your cancellation email if Keep does not offer it automatically within 7 days.

Tocancel recommends checking your bank or credit card statement 5 to 7 days after cancellation to confirm the final charge stopped and any refund posted. If neither happens, contact Keep's billing department immediately and escalate if no response arrives within 5 business days.

Common mistakes to avoid when canceling Keep

Many users cancel Keep but then face surprise charges or forgotten accounts months later. These mistakes are avoidable with the right knowledge and caution on your part.

Mistake 1: deleting the app instead of canceling the subscription

Removing Keep from your device does not cancel your subscription. The recurring charge continues every month until you explicitly cancel through App Store, Google Play or Keep directly. Always cancel the subscription first, then delete the app. Verify cancellation in your payment account before removing the app.

Mistake 2: not saving your cancellation confirmation

Losing your cancellation email is the single biggest reason disputes arise. Keep (or Apple or Google) may claim no cancellation request was ever received if you cannot produce proof. Save your cancellation confirmation email to a folder labeled "Keep Cancellation" and also screenshot it with the date visible. Tocancel recommends saving the email to cloud storage (Gmail, OneDrive) as backup.

Mistake 3: canceling mid-cycle and assuming automatic refund

Keep does not automatically refund unused days unless you ask. If you cancel on the 10th of a 30-day cycle, you must explicitly request the pro-rata refund in writing. Include the calculation in your email to Keep so billing cannot claim confusion.

Mistake 4: ignoring unexpected charges after cancellation

If a charge appears 5 or more days after your cancellation confirmation, contact Keep immediately and cite your cancellation email. Do not assume it is a system error. Under Thai consumer law, Keep must respond within 15 days. If they refuse, file a complaint with the Office of the Consumer Protection Board with your cancellation proof attached.

Before you cancel: a final checklist

Use this checklist to ensure a smooth cancellation and protect yourself from post-cancellation issues.

• Download and back up all files you wish to keep from Keep (do this before cancellation)
• Note your Keep account email address and renewal date
• Review your last two Keep bills for any disputes before canceling
• Choose your cancellation method: App Store, Google Play or direct email to Keep
• Send or submit your cancellation request and save the confirmation immediately
• Screenshot your cancellation confirmation showing the date and time
• Check your payment account (Apple, Google, bank) 7 days after cancellation to confirm no charge posted
• Save all cancellation emails for at least 6 months
• If a charge appears after cancellation, contact Keep within 48 hours with your proof

How Keep compares to other cloud storage options

If you are considering alternatives to Keep, this comparison helps you understand what other services offer and whether they suit your needs better.

Keep Plus is competitively priced but offers less storage per baht than Google Drive. If cost is your primary concern, Google Drive delivers better value. If you need a Thailand-based provider with strong encryption and local support, Keep Plus remains a solid option once its cancellation is processed correctly.

Your next step: cancel with confidence

Canceling Keep takes fewer than 5 minutes if you use App Store or Google Play, and fewer than 10 minutes if you contact Keep by email. You have clear legal rights under Thai consumer law: no penalty, no hidden charges and a right to a refund for unused time.

Start your cancellation today using the method that matches where your subscription charges appear. Save your confirmation email, monitor your payment account for 7 days and file a complaint with the Office of the Consumer Protection Board immediately if an unauthorized charge appears. Tocancel has helped thousands of consumers cancel subscriptions safely and reclaim refunds owed to them, and your cancellation will follow the same clear, rights-based process.

Keep (Thailand) co., ltd. contact details for cancellation

If you choose to cancel by direct contact:

• Email: [email protected]
• Telephone: +66 954759361
• Mailing address: Keep (Thailand) Co., Ltd. (contact Keep directly for postal address if needed)

Send your cancellation email clearly stating your intent to cancel your Keep Plus subscription and the effective cancellation date. Include your full name, email address and Keep account email. Keep your confirmation email as proof and escalate to the Office of the Consumer Protection Board if Keep does not respond within 5 business days or refuses your cancellation. Tocancel is your ally in protecting your consumer rights every step of the way.