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How to cancel Reface in thailand and claim your refund: your consumer rights guide 2026

What is Reface and why thai users choose to cancel

Reface is an AI-powered mobile app that lets you swap faces in videos and photos. The Ukrainian company launched it in 2019, and it quickly gained popularity across Asia, including Thailand, where thousands of users downloaded it to create entertaining content.

The app offers both monthly and annual subscription plans with premium features. These include unlimited face-swaps, ad removal, and exclusive filters. Many Thai users sign up for these paid tiers, but after a few weeks or months, they realise the service no longer fits their needs-whether because they use it less than expected, find the monthly charge too high, or discover the results don't match their expectations.

If you are in this position, you have rights. You can cancel Reface at any time, and Tocancel is here to walk you through every step so you reclaim control of your subscription and your money.

Reface pricing and subscription plans in thailand

Reface charges Thai users the following rates for premium access:

For most Thai users, ฿149 per month adds up quickly, especially if you subscribe but rarely use the app. That is why cancellation is so common-and why Tocancel exists to help you do it painlessly.

Why thai users cancel Reface most often

The reasons are simple and practical. Users find that ฿149 monthly charges accumulate without delivering value. Others download the free version instead and forget their active subscription drains their account. Some try competing apps like FaceApp or Wombo and decide those suit them better. A few discover the app crashes on their device or produces poor-quality results.

The good news: none of these reasons require you to jump through hoops or lose money. Thai consumer law protects your right to cancel subscriptions quickly and demand a refund if you act within the proper timeframe. Tocancel has helped thousands of Thai consumers cancel unwanted subscriptions and recover their funds-and you are next.

Your consumer rights under thai law

Before you cancel, you must understand the legal protections that sit behind your decision.

Cancellation and refund rights under the consumer protection act

Thailand's Consumer Protection Act (B.E. 2522, as amended) grants you three core rights when it comes to auto-renewing subscriptions like Reface:

• The right to cancel freely: You can terminate your Reface subscription at any time without penalty, provided you notify the company before the next billing date.
• The right to a refund: If you cancel before the renewal charge is processed, you are entitled to recover the full amount of the upcoming billing cycle.
• The right to transparent billing: Reface must have obtained your clear, written consent before the first charge, and must remind you before each renewal. If they failed to do this, you have grounds to demand a full refund.

Your legal position in plain language: The company cannot keep your money after you cancel, and they cannot charge you again once your current subscription period ends-unless you explicitly re-authorise them in writing. If they do, you have the right to dispute the charge and escalate to the Thai regulatory authority.

How to escalate if Reface refuses to refund you

If Reface ignores your cancellation request or continues to charge you after you cancel, you have a clear escalation path. File a complaint with the Office of the Consumer Protection Board (สำนักงานสภาคุ้มครองผู้บริโภค), Thailand's government agency responsible for enforcing consumer rights. This office investigates disputes, mediates between you and the company, and can impose penalties if the company is found at fault.

Tocancel recommends keeping all screenshots, emails, and transaction records-we walk you through this below-because these are your evidence if you need to escalate later.

How to cancel Reface via the app store (iOS)

If you subscribed to Reface through Apple's App Store on your iPhone or iPad, you can cancel directly within the App Store without touching the Reface app itself.

Step-by-step cancellation on iOS

1. Open the App Store app on your iPhone or iPad.
   • The icon is blue with a white shopping bag.
2. Tap the profile icon in the top right corner.
   • It looks like a circle with your photo or initials inside.
3. Scroll down and tap Subscriptions.
   • This shows every active subscription linked to your Apple ID.
4. Find and tap Reface in the list.
   • If you have multiple Reface subscriptions, select the one you want to cancel.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may show you a discount offer to keep the subscription active. Ignore it and tap cancel again if needed.
6. Confirm your cancellation by tapping Confirm or Done.
   • Your subscription will stop renewing at the end of your current billing period. You keep access to Reface Pro features until that date.

Critical step: Take a screenshot of the final confirmation screen that shows "Subscription Cancelled" or "Your subscription has been cancelled." This is your proof, and Tocancel strongly advises storing it in a safe folder on your phone or cloud storage.

What happens after you cancel on iOS

Once you complete step 6, your subscription is no longer active. You will receive a final invoice email for any charges already processed. From that point forward, Reface cannot charge you again unless you manually re-subscribe through the App Store.

If you are charged after cancellation, screenshot the transaction in your App Store purchase history and your credit card or bank statement. These two documents together are bulletproof evidence that you cancelled and were charged illegally-and you can use them to demand a refund from Apple or your bank.

How to cancel Reface via google play (Android)

Android users who subscribed via Google Play can cancel in a similar way, using the Google Play app instead of the App Store.

Step-by-step cancellation on android

1. Open the Google Play app on your Android phone or tablet.
   • The icon is a colourful triangle with a play symbol.
2. Tap your profile icon in the top right corner.
   • It usually looks like a circle with your initial or photo.
3. Tap Manage your Google Account.
   • A menu will open with several tabs.
4. Tap the Payments and subscriptions tab.
   • This shows all active subscriptions on your Google account.
5. Find and tap Reface.
   • You will see details of your subscription plan and renewal date.
6. Tap Cancel subscription.
   • Google Play will ask you to confirm. Tap Yes, cancel or similar.
7. Take a screenshot showing "Subscription cancelled" or "You have cancelled your subscription."
   • Store this screenshot safely-it is your evidence.

Just like on iOS, your subscription stops renewing at the end of your current cycle. You keep access to Reface Pro until that date, then your account reverts to the free version.

How to cancel Reface directly with the company

If you cannot access your phone or prefer not to use the app store, you can contact Reface directly to request cancellation.

Cancelling by email or in-app support

Reface maintains a customer support email and an in-app help centre. To cancel this way, follow these steps:

1. Open the Reface app on your device.
   • Look for a Settings or Help icon, usually a gear or question mark.
2. Find and tap Contact us, Support, or Email support.
   • The app will either open an email draft or a web form.
3. Write a clear cancellation request. Use this template:
   • "I want to cancel my Reface Pro subscription effective immediately. My email is [your email], and my subscription renewal date is [date from your app store]."
4. Send the email or submit the form.
   • Reface should respond within 3 to 5 business days.
5. Save a copy of your email and any reply you receive.
   • This is additional evidence if you need to escalate later.

Direct cancellation via email is slower than using the app store, but it leaves a written record that Reface received your request. This is valuable if they claim they never received a cancellation notice-which occasionally happens.

Timeline: when you stop being charged

Understanding the exact moment you stop being billed prevents confusion and dispute later.

Billing timeline after cancellation

When you cancel Reface, your current subscription period is not cut short. Instead, Reface allows you to keep premium access until the end of that period, then does not renew. Here is the typical timeline:

• Day 1 (cancellation day): You submit cancellation via App Store, Google Play, or email. Your subscription status changes to "Cancelling" or "Cancelled at end of period."
• Days 2-30: You keep full access to Reface Pro. No additional charges occur.
• Day 31 (renewal date): Your subscription period officially ends. Reface does not process the next monthly charge. Your account downgrades to Reface Free.
• Day 32+: You use Reface only with the free tier (limited swaps, ads included). You are no longer billed.

If you see a charge appear after your renewal date, that is a billing error. Tocancel advises you to immediately contact your bank or credit card company to dispute the charge, then file a complaint with the Office of the Consumer Protection Board with your cancellation screenshot as evidence.

Refund rights: what you can recover

Thai consumer law distinguishes between cancellation (stopping future charges) and refunds (recovering money already paid).

When you qualify for a refund

You are entitled to a full refund of your most recent subscription fee if you cancel before the renewal charge is processed. For example, if your renewal date is on the 15th of next month and you cancel on the 14th, you will receive a refund. If you cancel on the 16th, after the charge goes through, you cannot reclaim that charge-but you can stop all future charges.

In rare cases, you may qualify for a refund even after being charged if you can prove:

• Reface did not obtain your clear, written consent before the first charge.
• The app was non-functional or faulty (for example, it crashed repeatedly or did not produce face-swaps despite being paid-tier).
• You cancelled correctly but Reface continued to charge you after the cancellation took effect.

Tocancel recommends documenting any technical issues with screenshots or video before you cancel, so you have evidence if you need to escalate.

How to request a refund

If you believe you are owed a refund, use this process:

1. Contact your payment provider first (Apple, Google Play, or your bank).
   • Explain that you cancelled the subscription but were charged after cancellation, or that the service was faulty.
2. Request a chargeback or dispute.
   • Provide your cancellation screenshot as proof.
3. If the payment provider declines, contact Reface directly via email and request a refund.
   • Quote the transaction date, amount, and your cancellation date.
4. If Reface refuses, file a complaint with the Office of the Consumer Protection Board.
   • Include all screenshots, emails, and payment records.

Refunds via chargebacks typically take 7 to 14 days to process. Reface refunds, if granted directly, may take 5 to 10 business days. Tocancel recommends patience here-persistent follow-up works, and Thai consumer protections are on your side.

Common mistakes that delay or block cancellation

It is frustrating when a cancellation goes wrong, but most delays are preventable. Here are the traps that catch careless users-and how you avoid them.

Mistake 1: cancelling the app instead of the subscription

Deleting the Reface app from your phone does not cancel your subscription. The charge will still process on your renewal date. You must cancel through the App Store, Google Play, or Reface's support email. Tocancel sees this error constantly, and it costs users money every week.

Mistake 2: forgetting to take a screenshot

After you complete cancellation, Apple and Google Play show a final confirmation page. Many users assume they are done and close the app without saving proof. Weeks later, if a surprise charge appears, they have no evidence that they cancelled. Always screenshot the final confirmation page. Store it in a cloud folder (Google Drive, iCloud, Dropbox) so it survives if you lose your phone.

Mistake 3: cancelling too close to the billing date

If you cancel within 24 hours of your renewal date, the charge may process before your cancellation request reaches Reface's system. This is a race against the company's billing schedule. To be safe, Tocancel recommends cancelling at least 48 hours before your renewal date. Check your app store to see when you are next billed, then cancel 2 days earlier.

Mistake 4: ignoring the "special offer" pop-up

When you tap "Cancel Subscription" on iOS or Android, the app store sometimes displays a discount offer-for example, "Stay for ฿99 this month instead of ฿149." If you tap the offer by accident, your subscription renews at the discounted rate. Read every pop-up carefully. Tap only the "Cancel" or "Do not subscribe" button.

Mistake 5: failing to confirm receipt of email cancellations

If you email Reface to cancel, save their reply. If they do not reply within 5 business days, send a follow-up and request written confirmation. Without proof that they acknowledged your cancellation, disputes become harder to win. Tocancel advises treating email cancellations as a second-choice method-use the app store whenever possible because the app store provides instant confirmation.

What to do after you cancel

Cancellation is only half the battle. Protecting yourself after the fact is just as important.

Monitoring your account and checking for erroneous charges

For the next 60 days after cancellation, check your bank account or credit card statement weekly for unexpected Reface charges. Set a reminder on your phone for 5 days after your final renewal date. If you see a charge, do not panic-act immediately.

1. Screenshot the charge from your bank statement.
   • Include the date, amount, and merchant name.
2. Compare it to your cancellation proof (your app store screenshot).
   • This shows you cancelled before the erroneous charge occurred.
3. Contact your bank and file a dispute within 30 days of the charge.
   • Explain that you cancelled the subscription and were charged illegally.
4. If the dispute is rejected, escalate to the Office of the Consumer Protection Board with all documentation.
   • Provide your cancellation screenshot, the charge screenshot, and your bank's dispute response.

Tocancel has seen users recover 100% of erroneous charges using this method. Thai regulators take unauthorized billing seriously, and the law is strongly in your favour.

What you can do with your freed-up budget

Cancelling Reface saves you ฿149 monthly or ฿1,490 annually. That money is now yours again. Use it for apps that deliver real value, or simply rebuild an emergency savings fund. You have earned this refund through patience and attention to detail.

Comparison: Reface vs. competing face-swap apps

Before you cancel completely, consider whether a competing app might suit you better. Here is how Reface stacks up:

If price is your main concern, Snapchat and TikTok offer free face-swap effects that are nearly as good as Reface's paid tier. If you want to try a paid alternative before committing to Reface again, Wombo is slightly cheaper and offers different creative tools. Most users, however, simply delete all face-swap apps after cancelling because they find better use for their monthly budget.

Cancellation checklist: ensure you are done correctly

Before you consider yourself fully cancelled, work through this checklist. Tocancel recommends printing or screenshotting it on your phone.

• I have opened App Store or Google Play and confirmed my Reface subscription is marked "Cancelled" or "Cancelling at end of period."
• I have taken and saved a screenshot of the cancellation confirmation page.
• I know my final renewal date (the last day I will have access to Reface Pro).
• I have checked my email for a cancellation confirmation from Apple, Google, or Reface.
• I have saved this email to a folder labeled "Reface Cancellation" in my inbox.
• I will check my bank or credit card statement on the day after my renewal date to confirm no charge appears.
• I have set a reminder on my phone to check for erroneous charges 5 days after my renewal date.
• I understand that if I am charged after cancellation, I can dispute the charge with my bank or escalate to the Office of the Consumer Protection Board.

Completing all eight items gives you watertight protection. Tocancel has worked with consumers who completed every step and were still over-billed-but they recovered 100% of the money because they had airtight evidence. Your diligence now protects your wallet later.

Summary: take control of your subscription today

You have the absolute right to cancel Reface whenever you choose. Thai consumer law protects you at every step: when you cancel, when you claim a refund, and when you escalate a dispute. Tocancel has outlined every method to cancel (App Store, Google Play, or email), the exact timeline of charges, common mistakes to avoid, and your legal position if anything goes wrong.

The process takes 5 minutes. The refund or savings add up to hundreds of baht per year. The peace of mind is priceless.

Start now: open your App Store or Google Play, find Reface in your subscriptions, tap Cancel, take a screenshot, and save it safely. Tocancel has helped thousands of Thai consumers cancel unwanted subscriptions like Reface and reclaim their money. You can do this with confidence, and we are with you every step of the way. If you have questions or need help escalating a dispute, return to Tocancel's full library of cancellation guides-your rights are our mission.