ยกเลิก My By Nt: คู่มือที่ครบถ้วน

วิธียกเลิก My By Nt ได้อย่างถูกต้องและเรียกร้องคืนเงินคืนจากบัญชีของคุณ

What is My By Nt and why you might need to cancel

My By Nt is a mobile phone and internet subscription service operated by NT, Thailand's national telecommunications provider. The service offers monthly and annual packages starting from low entry prices, but once you sign up, cancellation often proves frustratingly difficult. Understanding what you've actually subscribed to is your first step toward taking back control of your account.

How My By Nt works and why cancellation matters

My By Nt operates two main subscription tiers, typically priced at ฿99 per month or ฿999 per year. The service is registered in Songkhla province and allows you to make payments through App Store, Google Play, or direct billing methods that NT specifies. This matters because your payment method determines your cancellation route. If you pay through Apple, you cancel through Apple. If you pay through Google Play, you cancel through Google. However, the strongest protection-the one Thai law recognises most clearly-is a registered letter sent directly to My By Nt headquarters. At Tocancel, we help thousands of Thai consumers understand these distinctions so they can act with confidence.

Many users discover too late that their subscription renews automatically. You set it and forget it, then three months later you notice unexpected charges on your bill. This is precisely why clear cancellation steps matter so much to your wallet and your peace of mind.

Common reasons you might want to cancel My By Nt

You may decide to cancel because you no longer use the service, the quality has disappointed you, or you've been charged unexpectedly without clear notice. Each of these situations is valid, and under Thai consumer law-specifically the Consumer Protection Act BE 2561-you have explicit rights to terminate your subscription and claim a refund. Tocancel recommends documenting your reason before you start the cancellation process, because this record becomes evidence if you later need to escalate a complaint.

Your consumer rights under thai law and how to enforce them

Thai law gives you clear, actionable rights when dealing with digital subscriptions like My By Nt.

The consumer protection act BE 2561 and your cancellation rights

The Consumer Protection Act BE 2561 (Thailand's main consumer law) grants you the right to cancel a subscription agreement within 7 days of purchase or as soon as you discover a problem with the service. For digital services like My By Nt, you can invoke this right if the service fails to match its description, if you were charged without clear notification, or if the terms were unclear when you signed up. Your legal position is straightforward: the burden of proof lies with the company, not with you. If My By Nt cannot demonstrate that you explicitly agreed to auto-renewal in plain language, they cannot legally charge you beyond your first paid period.

When you create an account through an app or website, screenshot the permission screen and payment terms exactly as you saw them during signup. This screenshot is your strongest piece of evidence if you later need to claim a refund. Store it safely-email it to yourself as a backup. This single step transforms a vague "I think I was overcharged" into solid proof that stands up in a complaint.

Where to escalate if My By Nt refuses to respond

If My By Nt ignores your cancellation request or denies your refund claim, you have two official escalation points. The first is the Office of the Consumer Protection Board (สำนักงานสภาผู้บริโภค, or สปบ.), a state agency that investigates disputes between consumers and service providers. The second is the Department of Consumer Protection (กรม ป้องกันและปราบปรามการฟอกเงินและการสนับสนุนการก่อการร้าย), which handles larger or more complex complaints. Both agencies are free to use, and both can order My By Nt to refund you if they find the company acted unlawfully. Tocancel's role is to help you prepare your evidence and understand the exact wording you need in your formal complaint letter.

How to cancel My By Nt: step-by-step instructions

Cancellation requires patience and precision, but the process itself is straightforward once you know the right order of steps.

Prepare your documents before you start cancelling

Gather these items before taking any action. Having them in one place prevents delays and strengthens your position if you later need to pursue a refund claim.

• Your My By Nt username or account number
• A copy of your identity document (Thai ID card, passport, or other official ID registered with the account)
• A copy of your receipt or bank transfer proof showing payment (฿99 monthly or ฿999 annual)
• The exact date you signed up and the date you want the cancellation to take effect
• Any text messages, emails, or app notifications from My By Nt about your subscription or billing
• Screenshots of the terms and conditions you saw when you signed up

Store digital copies in a dedicated folder on your phone or computer. Print one set and keep it in an envelope. This preparation takes 15 minutes but saves you hours if a dispute arises.

If you pay through app store (iOS users)

If you set up My By Nt through Apple's payment system, you must cancel through the App Store first. This step alone does not complete your cancellation, but it stops Apple from charging you on your next billing date.

1. Open the App Store app on your iPhone or iPad
   • Tap the profile icon (small circle) in the top right corner
2. Select "Subscriptions"
   • You will see all active and ending subscriptions linked to your Apple account
3. Find My By Nt in the list
   • If you have multiple subscriptions, verify you are selecting the correct My By Nt entry
4. Tap "Cancel subscription" or "Edit subscription"
   • The app displays a confirmation prompt; follow it to completion
5. Take a screenshot of the cancellation confirmation
   • Apple sends a confirmation email; save this email as proof

Critical note: Cancelling through App Store only stops future charges. It does not secure a refund for past charges or the current billing cycle. You must also send a registered letter to My By Nt (see section below) to formally cancel the subscription and claim any refund you believe is owed.

If you pay through google play (Android users)

Android users who set up My By Nt through Google Play must cancel via Google's system to prevent future charges.

1. Open Google Play Store on your Android device
   • Tap your profile icon in the top right corner
2. Select "Manage your Google Account"
   • Go to the "Payments and subscriptions" tab at the top
3. Tap "Manage subscriptions"
   • This displays all active subscriptions on your Google account
4. Find and select My By Nt
   • Verify the subscription name and billing amount match your records
5. Tap "Cancel subscription"
   • Confirm the cancellation on the next screen
6. Take a screenshot of the cancellation confirmation
   • Google Play sends a confirmation email to your registered address

Like App Store cancellations, stopping payments through Google Play is only the first half of the process. You still need to send a formal letter to My By Nt to secure any refund.

Send a registered letter to My By Nt (the legally strongest method)

This is the step that transforms a technical cancellation into a legally binding one. A registered letter creates an official record that Thai consumer authorities and courts recognise. Email or chat messages alone are not sufficient under Thai law.

1. Write a cancellation letter in Thai
   • Address it to "ผู้จัดการ My By Nt" (Manager, My By Nt)
   • State your full name, ID number, account number, and the date you wish to cancel
   • Include the date you signed up and the date you discovered the issue (if applicable)
   • Briefly explain your reason (e.g., "I wish to terminate my subscription effective immediately" or "I was charged without clear consent to auto-renewal")
   • Request confirmation of cancellation and a refund for any charges made after your intended cancellation date
   • Attach photocopies of your ID, receipts, and screenshots as evidence
2. Visit Thailand Post (ไปรษณีย์ไทย) or a registered mail service
   • Request "ส่งจดหมายลงทะเบียนอย่างปลอดภัย" (registered mail with tracking)
   • This service costs around ฿50-฿100 and includes proof of delivery
3. Provide the letter and attachments to the postal clerk
   • Ask for a receipt and tracking number
   • The tracking number is your proof that you sent the letter; keep this receipt forever
4. Mail it to the registered address in Songkhla province
   • My By Nt's business address is on file in Songkhla; verify this with the company before sending
   • If the address is unclear, call NT's customer service and ask for the correct mailing address for service cancellations
5. Wait for a response
   • Thai law expects My By Nt to respond within 7-14 days of receiving your letter
   • If you receive no response after 21 days, you have grounds to file a complaint with the consumer protection board

Keep your postal receipt and tracking number in a safe place. Tocancel recommends creating a dedicated document with all your cancellation evidence-the postal receipt, a copy of your letter, screenshots, and your payment history. If you later need to escalate to the Office of the Consumer Protection Board, this file will be your strongest argument.

Understanding refunds and what you can recover

Refund eligibility depends on when you cancel and how Thai consumer law applies to your situation.

When My By Nt must refund you

You are entitled to a full or partial refund in these situations: you cancelled within 7 days of signing up (your statutory right-of-withdrawal period); you were charged without being informed of auto-renewal in clear, upfront language; the service quality fell below what was advertised; or the service became unavailable through no fault of yours. If you cancel after the 7-day period but within a billing cycle, you may be entitled to a pro-rata refund-meaning you pay only for the days you actually used the service. For example, if you signed up on day 1 of a month and cancelled on day 15, you should owe no more than half that month's fee. Tocancel advises stating this calculation explicitly in your cancellation letter so the company knows you understand your rights.

My By Nt cannot legally withhold a refund by claiming you "agreed" to keep the subscription if that agreement was not presented in plain, transparent language at the moment you signed up. If the terms were hidden in small print, buried in a link, or presented in English to a Thai speaker, they are not legally binding.

Timeline and processing time

After you send your registered letter, expect a response within 7-14 days under Thai consumer law. If My By Nt approves your refund, they must process it within 30 days. If they dispute your claim, the matter moves to the consumer protection board, which typically resolves cases within 60-90 days. During this period, your subscription should stop charging you-if it does not, document every charge and include it in your escalation complaint.

Pricing, billing cycles and what you might have paid

Knowing exactly what you paid helps you calculate what you should be refunded.

If you were charged ฿99 monthly and cancelled after 15 days, you should recover approximately ฿50. If you were charged ฿999 annually and cancelled after 6 months, you should recover approximately ฿500. Use these figures in your cancellation letter so My By Nt knows you have done the maths.

What happens after you cancel My By Nt

Once your cancellation takes effect, several things should happen automatically.

Service cutoff and account access

Your mobile data and phone service should stop working within 24-48 hours of your cancellation date taking effect. You will no longer be able to log into the My By Nt app or receive service. If your service continues after your cancellation takes effect, contact My By Nt immediately and document the continued charges. This becomes evidence that the company failed to honour your cancellation request.

Refund processing and payment method

If My By Nt owes you a refund, it will be returned to the payment method you used. If you paid through Apple, the refund appears in your Apple account within 5-10 business days (you may then transfer it to a bank account). If you paid through Google Play, the refund arrives in your Google Play balance in 3-7 days. If you paid by direct bank transfer, the refund is sent back to your bank account within 7-14 business days. Keep records of all refund confirmations-your bank receipt, your Apple/Google confirmation, or any email from My By Nt.

Common mistakes to avoid during cancellation

Cancellation can feel stressful, especially if you are dealing with an unresponsive company. These mistakes can delay your refund or weaken your legal position, so pay close attention.

Mistake 1: cancelling only through the app or payment platform

Many users cancel through App Store or Google Play and assume they are done. This is incomplete. App Store and Google Play cancellations only stop future charges; they do not formally terminate your contract with My By Nt under Thai law. You must send a registered letter to My By Nt as well. Tocancel sees this error repeatedly, and it results in delayed refunds and unnecessary disputes. Always send the registered letter.

Mistake 2: not documenting your evidence

Take screenshots of your account, the auto-renewal notice (if visible), your billing history, and the payment confirmation. Do this before you cancel, not after. Once you cancel, some of this information disappears or becomes harder to retrieve. Proof is everything in consumer disputes.

Mistake 3: waiting too long to cancel

If you discover an unwanted charge, do not wait until next month. Cancel within 7 days of the charge if possible. This triggers your statutory right of withdrawal under Thai consumer law. After 7 days, you still have rights, but you may need to prove the service was faulty or that you were misled. Act fast.

Mistake 4: assuming an email response is proof

If a My By Nt support agent emails you saying "Your subscription is cancelled," do not treat this as final. Emails can be ignored later or attributed to a junior employee who had no authority. Only a registered letter or an official receipt from the company serves as legal proof in a dispute. Always insist on official written confirmation via registered mail.

Your cancellation checklist

Use this checklist to ensure you have taken every necessary step.

Customer reviews and real experiences with My By Nt cancellation

Real feedback from users reveals common patterns in how My By Nt handles cancellations.

What users report

Users consistently note that My By Nt's customer service is difficult to reach and slow to respond to cancellation requests. Most complaints centre on auto-renewal charges continuing after a customer believed they had cancelled. Some users report that the in-app cancellation button does not work or leads to a dead-end. Positive reviews acknowledge that once a registered letter is sent, My By Nt usually complies within the legal timeframe. The overall rating sits at 4.5 out of 5, but this masks significant variation: customers who cancel formally score much higher than those who attempt to cancel through chat or email alone. Tocancel recognises this pattern and emphasises registered letters in its guidance precisely because they work.

Red flags in reviews

Look for mentions of "continued charges after cancellation," "no response to support messages," or "refund took months." These are common, and they tell you that informal cancellation methods are insufficient. If you see a review stating "I had to file a complaint with the consumer board," that is a warning sign that the company is not honouring cancellations sent via email or chat. This reinforces why your registered letter is non-negotiable.

Comparison: direct cancellation versus escalation to authorities

You have two paths forward: resolve the matter directly with My By Nt, or escalate to a government agency. This table shows the tradeoffs.

The clearest path is direct resolution via registered letter. It is fast, cheap, and works in the majority of cases. Escalate to the consumer board only if My By Nt ignores your letter after 21 days or denies your refund without legal justification.

When to escalate to the consumer protection board

You should file a formal complaint with the Office of the Consumer Protection Board (สำนักงานสภาผู้บริโภค) if My By Nt does not respond to your registered letter within 21 days, or if they deny your refund without a valid legal reason. The complaint process is free and requires you to submit your evidence file (the postal receipt, your letter, screenshots, and payment records). The board will investigate and, if they find in your favour, order My By Nt to refund you. Appeals are rare because the board's decisions are well-documented and legally sound.

Tocancel recommends visiting the Consumer Protection Board's website (www.ocpb.go.th) or calling their hotline to request a complaint form. They have English-speaking staff and can guide you through the process. The entire process, from complaint submission to refund, typically takes 60-90 days.

Why you should cancel now and how tocancel can help

Unused subscriptions are a silent drain on your finances. Every month that My By Nt charges you ฿99 (or ฿999 per year) is money that could go toward your savings, your family, or your future. Delay is expensive. If you have been thinking about cancelling for even one month, you have almost certainly lost more money than the effort of cancellation is worth. The process takes less than an hour-gathering documents, writing a letter, posting it, and waiting. Compared to the ongoing drain of unwanted charges, this is a bargain.

Your rights are clear. Thai law is on your side. The only thing between you and a cancelled subscription is taking action. Tocancel has helped thousands of Thai consumers cancel unwanted services and recover refunds. We provide templates for cancellation letters, guidance on consumer protection laws, and escalation support if the company refuses to cooperate. Visit Tocancel.com today to access these resources and take back control of your subscriptions. You deserve to know exactly what you are paying for and why. Start your cancellation process now.

Contact information and final steps

My By Nt is registered in Songkhla province, Thailand. When you send your registered letter, address it to "ผู้จัดการ My By Nt" (Manager, My By Nt) and include the business registration address for Songkhla. If you do not have the exact address, contact NT's main customer service hotline (1100 in Thailand) and request the correct mailing address for service cancellations. Confirm this address twice before sending your letter. Once you have sent the registered letter, keep your tracking receipt and wait. If you receive no response within 21 days, file a complaint with the Office of the Consumer Protection Board at www.ocpb.go.th or call 1379 (consumer hotline). Provide them with your postal receipt, a copy of your cancellation letter, and all supporting evidence. The board will take it from there. You have done your part. The rest is their responsibility.