ยกเลิก Redone: คู่มือที่ครบถ้วน

How to cancel your Redone SIM subscription in thailand and protect your rights

Why you might want to cancel Redone and what it means for you

Redone is a digital telecommunications service in Thailand that lets you manage your SIM card, transfer phone numbers, and update account details online without visiting a physical store. The platform charges you either 199 baht per month or 1,990 baht per year, depending on which plan you selected.

You might be considering cancellation because you've found better value elsewhere, you're leaving Thailand, the service hasn't met your expectations, or you're unhappy with billing practices. Whatever your reason, Tocancel is here to walk you through your legal rights and the exact cancellation process so you exit cleanly and reclaim any money you're owed.

Understanding redone's pricing and what you're paying for

Redone operates on a straightforward subscription model with two tiers. Monthly subscribers pay 199 baht each month, while annual subscribers commit to 1,990 baht per year. Both plans give you access to their digital app and online tools to manage your mobile account, but neither includes a physical SIM replacement service at their office.

You access Redone's customer support through their app, their LINE Official account (@redONEThailand), live chat on their website, or email at [email protected]. However, for a formal and legally binding cancellation, you'll need to follow the registered mail process that Tocancel outlines below.

When cancellation makes practical sense

Cancel Redone if you're paying for a service you no longer use regularly, if you've switched to a competitor with better features, or if customer service issues are costing you time and frustration. Before you submit any cancellation request, check your current billing cycle to see when your next payment is due, review your account for any unused credits or pending refunds, and keep a screenshot of your current balance as proof.

The key takeaway: cancel during the first 7 days of signup if you want a full refund, or after that if the service simply isn't working for you.

Know your consumer rights under thai law before you cancel

Thailand's consumer protection laws give you specific rights when cancelling digital services, and understanding these rights strengthens your position if Redone resists your request or delays their response.

Your legal protection under the thai consumer protection act

The Thai Consumer Protection Act (พระราชบัญญัติคุ้มครองผู้บริโภค, B.E. 2539) protects you in several concrete ways. First, you have the right to cancel any service within 7 calendar days of purchasing if you signed up remotely (through their app or website) without visiting a physical Redone office. This "cooling-off period" is automatic-you don't need Redone's permission to use it.

Second, you have the right to transparent information about cancellation terms before you subscribe. If Redone buried their cancellation policy in fine print or made it deliberately unclear, that's a violation of your consumer rights. Third, you have the right to a written confirmation of your cancellation request. This is why Tocancel recommends using registered mail or email with read receipts rather than calling or messaging through LINE.

If Redone refuses to cancel your service or delays processing your request beyond 30 days without justification, you can escalate your complaint to the Thai Consumer Protection Board (สำนักงานคณะกรรมการคุ้มครองผู้บริโภค) or the National Broadcasting and Telecommunications Commission (NBTC) if billing disputes are involved.

What refund entitlement you have and how to claim it

Your refund rights depend on when you cancel. If you cancel within 7 days of signup, Thai law entitles you to a full refund of all charges. After 7 days, you're entitled to a pro-rata refund for any unused portion of an annual plan-meaning if you've paid for 12 months and cancel after 3 months, you should receive a refund for the remaining 9 months. Monthly plans typically do not generate refunds unless Redone failed to deliver the service you paid for.

Always request your refund calculation in writing via email so you have documented proof of your claim. Tocancel advises saving all email responses and keeping screenshots of your account balance before and after cancellation to protect yourself if a dispute arises.

The step-by-step cancellation process for Redone

You have three main channels to initiate your cancellation: email, LINE, or live chat. However, for a legally binding and documented cancellation, Tocancel recommends using registered mail or certified email as your primary method.

Method 1: cancel via registered mail (strongest legal protection)

This method creates a paper trail and proves you sent your cancellation request on a specific date, which matters if Redone disputes whether they received it. Follow these steps:

1. Write a formal cancellation letter in Thai or English that includes:
   • Your full name and the email address or phone number linked to your Redone account
   • Your account number (visible in the Redone app under "My Account")
   • A clear statement: "I request immediate cancellation of my Redone subscription effective today"
   • The date of your request
   • Your current address and contact phone number
   • A request for written confirmation of cancellation and refund details within 7 days
2. Make two copies of your letter
3. Send one copy via registered mail to Redone's corporate address: 17th Floor, TPT&T Building, Soi Vibhavadi Rangsit 19, Vibhavadi Rangsit Road, Jatujak District, Bangkok 10900
4. Keep the postal receipt and one copy of your letter for your records
5. Wait 7 days for written confirmation from Redone
6. If you don't receive confirmation, follow up via email with a copy of your registered mail receipt

Registered mail proves delivery and creates a legal record. Tocancel recommends this method as your primary approach because it gives you the strongest position if you need to escalate a complaint to the Thai Consumer Protection Board.

Method 2: cancel via certified email (faster, still documented)

If registered mail feels slow, use certified email with read receipt enabled. This creates an electronic record of your request and Redone's receipt of it:

1. Open your email client and draft a cancellation message to [email protected] with the same information as your registered letter (name, account number, cancellation request, date, signature)
2. Enable read receipt or delivery confirmation in your email settings
3. Send the email and save the confirmation receipt
4. Wait 7 days for a written response
5. If Redone responds with refund terms, reply in writing to confirm acceptance
6. Keep all email exchanges in a dedicated folder on your computer

Email leaves an auditable trail and Redone's careline team monitors this inbox actively. Expect a response within 3-5 business days.

Method 3: cancel via LINE official or live chat (fastest, but less documented)

If you need immediate cancellation and are willing to accept less legal documentation, use LINE or live chat. These channels are faster but create a weaker record, so only use them if you've already sent a registered email or letter:

1. Open the LINE Official account @redONEThailand or access their website live chat
2. Message: "I request cancellation of my Redone subscription. My account is [your email or phone]. Please confirm receipt and send refund details within 7 days."
3. Screenshot the entire conversation and save it to your device
4. Follow up with a formal email the same day to create a documented record

Live chat and LINE are convenient but don't provide the legal protection of registered mail. Tocancel recommends combining them with a follow-up email to strengthen your position.

What happens after you submit your cancellation request

Cancellation doesn't happen instantly, and understanding the timeline helps you stay calm and know when to follow up if Redone goes silent.

The cancellation timeline you should expect

Within 24 hours of your request, Redone's careline team should acknowledge receipt via email or LINE. Within 7 days, they must provide you with written confirmation of your cancellation date and any refund amount they owe you. If you requested cancellation within 7 days of signup, expect a full refund. If you cancelled after 7 days, expect a pro-rata refund for unused service.

Redone typically processes refunds within 14 days of issuing their confirmation letter, though this depends on your bank's processing speed. You'll see the refund appear in your original payment method (credit card, debit card, or mobile wallet). If 14 days pass and you see no refund, contact your bank to check if Redone initiated the transfer.

One important step: as soon as Redone confirms your cancellation, your subscription ends immediately. Your SIM card will stop working at that moment, so if you're switching to another provider, make sure you've already activated your new number before you submit your cancellation request.

How to verify Redone actually cancelled your account

Don't rely on their promise alone. Within 10 days of cancellation, log into the Redone app and verify that your account shows "Cancelled" status and your next billing date has disappeared. If you still see an active subscription or a future payment date, contact [email protected] immediately with a screenshot as evidence.

Your legal position: once you've submitted a cancellation request via registered mail or certified email, Redone has a legal obligation to process it within 30 days. If they charge you again after your cancellation date without your permission, that's a violation of the Thai Consumer Protection Act and you can file a complaint with the Consumer Protection Board.

Common mistakes that delay or block your cancellation

Cancellation isn't difficult, but a few missteps can create unnecessary delays or frustration. Watch out for these traps so you exit cleanly.

Mistakes that cost you time and money

The most common mistake is cancelling through an informal channel (a phone call or casual LINE message) and assuming that's legally binding. Redone's support staff may be friendly, but informal messages aren't enforceable proof of your cancellation request. Always follow up with a registered letter or certified email within 24 hours.

A second major mistake is cancelling before your next billing date without checking when you'll be charged. If your annual plan renews tomorrow and you cancel today, you'll lose 12 months of paid credits. Check your "Next Billing Date" in the Redone app before you submit your cancellation request. If you're close to renewal, wait until the day after your last payment processed so you don't lose money.

Third, don't cancel if you have an outstanding refund claim pending. If Redone owes you money from a previous billing dispute, cancel only after they've refunded you. Cancellation doesn't override their obligation to refund you, but it complicates the process.

Fourth, avoid vague cancellation statements. Don't say "I want to stop using this" or "Please deactivate my account." Use the exact phrase: "I request immediate cancellation of my Redone subscription." This legal language ensures Redone cannot misinterpret your intent.

Finally, don't delete your emails or cancel your email account until at least 6 months after Redone has confirmed your cancellation. You may need these records if a billing dispute arises later or if Redone accidentally charges you again.

Pricing comparison table and what you should know

Before you cancel, review what you're paying and what you'd save by switching to competitors or dropping the service entirely.

The math is simple: if you're on the annual plan and cancel after 3 months, you should receive a pro-rata refund of 1,492.50 baht (9 months remaining ÷ 12 months × 1,990 baht). Tocancel recommends calculating your expected refund before you cancel so you know exactly what Redone owes you.

After cancellation: what you need to do next

Cancellation is the end of one chapter, but starting the next one requires a few practical steps to ensure you're not stranded without service.

Activating your new service before your Redone number goes dead

Your Redone SIM stops working immediately when your cancellation takes effect. If you're switching to a different provider, port your phone number to them before you submit your cancellation request, or activate a new SIM with a new number from your new provider and update your contacts with the new number. Otherwise, you'll have a gap where you're unreachable.

Thai mobile providers (AIS, Dtac, TrueMove) all offer number portability. Visit their store with your ID and proof of Redone subscription, and they'll handle the transfer. This usually takes 1-3 working days, so plan accordingly.

Tracking your refund and following up if it doesn't arrive

Once Redone confirms your cancellation in writing, note the refund amount and the promised refund date. If that date passes and you still don't see the money in your account, contact your bank first to check if Redone initiated the transfer and your bank is holding it. If your bank confirms they never received the transfer, email [email protected] with your cancellation confirmation and ask for a refund status update within 3 days.

If Redone claims they've refunded you but you still haven't received it after 21 days, escalate to the Thai Consumer Protection Board (สำนักงานคณะกรรมการคุ้มครองผู้บริโภค) with copies of all your cancellation correspondence and bank statements showing the refund never arrived. Tocancel has helped thousands of consumers recover refunds this way by keeping detailed records and following the legal escalation process.

Protecting yourself from accidental re-billing

In rare cases, Redone may accidentally charge you again after cancellation due to a system error. Monitor your bank and credit card statements for the next 90 days. If you see a 199-baht or 1,990-baht charge from Redone after your confirmed cancellation date, contact your bank immediately and request a chargeback (คืนเงิน). Provide your bank with your cancellation letter as proof you cancelled.

You also have the right to file a complaint with the NBTC (National Broadcasting and Telecommunications Commission) if Redone continues to bill you after cancellation. This violation is treated seriously under Thai telecommunications law.

Checklist to ensure your cancellation is complete and protected

Before you consider yourself fully clear of Redone, work through this checklist to confirm everything is finalized.

Work through this checklist step by step. If you check all boxes, you've cancelled Redone cleanly and legally.

Why tocancel helps you cancel Redone with confidence

Cancelling Redone is straightforward once you understand your rights and follow the documented process. Tocancel exists to help you navigate exactly this kind of cancellation: we provide step-by-step guidance rooted in Thai consumer law, we explain your refund entitlements in plain language, and we give you the templates and proof strategies you need to exit your subscription without frustration or dispute.

Whether you're cancelling because you've found a better service, you're relocating, or you're unhappy with billing practices, Tocancel has helped thousands of consumers cancel subscriptions across Thailand by walking them through these exact steps. We don't push you toward any particular provider-we simply make sure you understand your legal rights and can take confident action to reclaim your money and your peace of mind.

Start your cancellation today by sending a registered mail letter or certified email to [email protected]. Include your account details, state clearly that you request immediate cancellation, and ask for written confirmation within 7 days. Keep all copies and receipts, monitor your refund, and refer back to this guide if Redone delays or disputes your request. Tocancel is here whenever you need clarity on consumer rights or next steps.

Redone's contact details and corporate address

Use these channels to submit your cancellation request and track your refund.

Email: [email protected]
LINE Official: @redONEThailand
Live chat: Available via Redone's website
Mailing address for registered mail: 17th Floor, TPT&T Building, Soi Vibhavadi Rangsit 19, Vibhavadi Rangsit Road, Jatujak District, Bangkok 10900

When you mail your cancellation letter, use Thailand Post's registered mail service (ลงทะเบียนอักษร) so you receive a proof-of-delivery receipt. Keep this receipt and a photocopy of your letter for your records. If you need to escalate a complaint after Redone fails to respond, you'll present these documents to the Thai Consumer Protection Board. Tocancel recommends keeping all cancellation records for at least 12 months after the refund is processed, in case a billing dispute arises later.