Cancel Infotracer: Your Step-by-Step Guide

How to cancel Infotracer and protect your subscription rights in the UAE

What Infotracer is and why cancellation matters

Infotracer is an online background-check and public-records platform that delivers people searches, property information, and access to publicly available data on individuals and businesses. The service operates as either a subscription with recurring charges or a single-report model, allowing you to run instant lookups through Infotracer's website and connected applications.

Most users-including employers, private investigators, property managers, and individuals verifying public records-use Infotracer for screening, basic research, and record verification. The service delivers what is already publicly available; it does not guarantee exhaustive or exclusive data that you cannot find elsewhere.

Common reasons to cancel

You may decide to cancel Infotracer for several practical reasons. Perhaps you completed a one-time screening and no longer need recurring access. You might have discovered overlapping services or found that the reports did not meet your expectations. Trial conversions can surprise you with unexpected charges, or you may simply wish to reduce subscription costs. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence.

Why cancellation urgency matters

Every day you delay cancellation, Infotracer continues to charge your payment method. If you subscribed to a trial and forgotten to cancel before the billing date, or if recurring charges appear without your explicit consent, you lose money unnecessarily. Taking action today stops future charges and protects your bank account or credit card from unauthorized continued billing.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Law No. 24 of 2006) protects your rights when cancelling digital services and subscriptions.

Your legal position and what it means

Under UAE law, you have the right to cancel within 14 days of purchase if you are exercising a right of withdrawal for distance contracts, which includes online services like Infotracer. This means you can request a full refund during this window without penalty, provided you notify the company in writing or via your online account.

Additionally, if Infotracer fails to deliver the service as promised, charges you without clear authorization, or breaches its contractual obligations, you retain the right to demand a refund or escalate your complaint to the Department of Consumer Protection under the Ministry of Economy in your emirate. Therefore, documenting all communication and keeping proof of payment and cancellation requests is essential.

Your escalation rights if Infotracer refuses

If Infotracer refuses to cancel your subscription or process a legitimate refund claim, you can file a formal complaint with your local Department of Consumer Protection. The UAE framework empowers you to recover fees for unauthorized charges, undelivered services, or misleading billing practices. In practice, this means you have legal recourse if the company ignores your cancellation request or continues to bill you after you have submitted a cancellation notice.

Keep screenshots, email confirmations, transaction records, and receipts as evidence. This documentation proves your cancellation request and protects you in any dispute with Infotracer or your bank.

Cancellation methods: which option suits you best

Infotracer offers four distinct cancellation pathways, each with different speed, traceability, and confirmation clarity.

Overview of all cancellation methods

Tocancel recommends the web account method for immediate confirmation and control, though phone and email work equally well if you need a recorded reference or correspondence trail.

How to cancel via your online account (recommended method)

Cancelling through your Infotracer account is the fastest method and gives you immediate proof of cancellation with full control over the process.

Step-by-step web cancellation process

1. Log in to your Infotracer account using your email address and password
   • Visit the Infotracer website and click "Sign In" or "Log In"
   • Enter your registered email and password
   • If you have forgotten your password, click "Forgot Password" and follow the email reset instructions
2. Navigate to "My Account" from the main menu or dashboard
   • Look for a profile icon or gear icon in the top right corner
   • Select "Account Settings" or "My Account" from the dropdown menu
3. Find the "Manage Subscription" or "Billing" section
   • Scroll to the subscription or billing area within your account dashboard
   • You will see details of your current plan, renewal date, and payment method
4. Click "Cancel subscription" or "End subscription"
   • The platform may ask you to confirm your decision or select a reason for cancellation
   • Infotracer may offer a discount or retention offer; you can decline and proceed with cancellation
5. Confirm your cancellation request
   • Read the confirmation message carefully to ensure your subscription will end on a specific date
   • Click "Confirm cancellation" or "Yes, cancel my subscription"
6. Take a screenshot of the confirmation page as proof
   • Capture the entire confirmation message, including the cancellation date and reference number
   • Save this image to your computer or phone for your records
   • You should also receive a confirmation email within minutes; save this email as well

This method gives you immediate proof and stops billing right away when you confirm the cancellation.

What happens after you cancel online

Once you submit your cancellation through your online account, Infotracer will provide an immediate on-screen confirmation and send you a confirmation email to your registered address. Your access to premium features will end on the date specified (usually immediately or at the end of your current billing cycle). You will be able to log in to view your account history, but you will not be charged again unless you reactivate your subscription.

How to cancel by phone or email

If you prefer speaking to someone directly or need written confirmation before taking action, these methods work equally well and create a documented record of your request.

Cancellation by phone

1. Call Infotracer's customer service team at +1 800-791-1427
   • This is the official US-based phone number; be aware of time zone differences if you are calling from the UAE
   • Call during their business hours to reach a representative quickly
2. Provide your account details
   • Have your email address and account number ready
   • Be prepared to answer security questions to verify your identity
3. Clearly state: "I want to cancel my subscription effective immediately"
   • Do not accept retention offers unless you genuinely wish to stay
   • Ask the representative to confirm the cancellation date and any access cut-off time
4. Request a reference number and note the representative's name
   • Write down the date, time, and name of the person you spoke with
   • Save the reference number they provide as proof of your cancellation request
5. Ask them to send a confirmation email
   • Request written confirmation of the cancellation to your registered email address
   • Confirm you will not be charged again after the specified cancellation date

Cancellation by email

1. Send an email to [email protected] with the subject line: "Cancellation request for [your account email]"
   • Use a professional, clear subject line so your request does not get lost
   • Send from the email address registered to your Infotracer account
2. Include the following information in the email body:
   • Your full name and registered email address
   • Your account number (if you have it)
   • A clear statement: "I request immediate cancellation of my Infotracer subscription"
   • Today's date and your preferred cancellation date
3. State that you want written confirmation
   • Request they send you an email confirmation within 24 hours
   • Ask them to confirm no further charges will be applied
4. Save a copy of your email and keep it in a folder for your records
   • Screenshot the sent email with the timestamp
   • This proves you submitted your cancellation request on a specific date
5. Monitor your inbox for their reply within 24-48 hours
   • If you do not receive confirmation within 2 business days, send a follow-up email
   • If they still do not respond, escalate the issue using Tocancel's guidance (see the refund section below)

Refunds: what you are entitled to recover

Your right to a refund depends on when you cancel and the reason for your cancellation request.

When you qualify for a refund

You qualify for a full refund in these situations:

• You cancel within 14 days of your initial purchase (under UAE Consumer Protection Law distance contract rules)
• Infotracer charges you without your explicit consent or authorization
• You cancel before the next renewal date and request a pro-rata refund for unused time
• The service fails to deliver as described or is unavailable for extended periods
• Infotracer's billing practices are misleading or violate transparency requirements

How to request your refund

1. Submit your refund request within 14 days of purchase, or within 30 days of noticing unauthorized charges
   • Contact Infotracer immediately-the longer you wait, the weaker your case becomes
   • If you discovered unauthorized charges weeks later, still submit a request with evidence
2. Include proof of your cancellation and the reason for the refund request
   • Attach screenshots of your cancellation confirmation
   • Include bank statements showing the charges
   • Explain why the service did not meet your expectations or was not authorized
3. Specify the refund amount: the full subscription fee or unused portion
   • Calculate the daily rate if you used the service for part of your billing cycle
   • Request a full refund if you cancel within 14 days or if the service was unauthorized
4. Set a deadline: "Please process this refund within 7 business days"
   • Under UAE law, companies must respond to refund requests within a reasonable timeframe
   • If they do not comply, you have grounds for escalation
5. If Infotracer refuses or ignores your refund request, file a complaint with your bank or payment provider
   • Contact your credit card company or bank and report the unauthorized charge
   • Request a chargeback or reversal of the transaction
   • Provide your refund request email as evidence

Escalating with your bank if Infotracer does not refund

If Infotracer refuses your legitimate refund request, you can dispute the charge with your bank or credit card issuer. Most banks in the UAE allow you to file a dispute for unauthorized charges or services not rendered. Provide all documentation, including your cancellation confirmation and refund request email. Your bank will contact Infotracer and often reverse the charge in your favor within 7-14 days.

Tocancel recommends keeping all documentation for at least 90 days after your cancellation to support any dispute or escalation with your bank or the Department of Consumer Protection.

Pricing and subscription plans you should understand

Understanding Infotracer's pricing helps you make an informed decision about whether the service is worth keeping.

Typical Infotracer subscription tiers

Most cancellation issues occur when free trials automatically convert to paid subscriptions without clear advance notice. If this happened to you, you have grounds for a refund under the 14-day distance contract rule.

What to do after cancellation

Cancelling your subscription is only the first step-follow these actions to protect yourself and confirm everything is complete.

Your post-cancellation checklist

• Save your confirmation email and screenshots in a dedicated folder on your computer and cloud storage (Google Drive, OneDrive, or iCloud)
• Check your bank statement or credit card for at least 30 days to confirm no further charges appear
• If charges continue after your cancellation date, contact your bank immediately and file a dispute
• Log into your Infotracer account once a week for the next month to verify you no longer have premium access
• Keep all cancellation documentation for at least one year in case you need to escalate a dispute
• If you provided Infotracer with your phone number, monitor for unwanted marketing calls and do not hesitate to report spam
• Consider leaving an honest review on consumer forums or Tocancel to help others understand the cancellation process

Taking these steps ensures you have a clear paper trail and catch any billing errors quickly.

Common mistakes to avoid when cancelling

Cancellation seems simple, but many people make avoidable errors that delay the process or weaken their position if a dispute arises.

Mistakes that cost you time and money

Mistake 1: Relying only on verbal confirmation. If you cancel by phone, always request written email confirmation. A verbal reference number is not enough proof if Infotracer claims they never received your cancellation request. Email creates an undeniable record.

Mistake 2: Cancelling close to your billing date. If your renewal is in 2 days and you cancel, you may still be charged for the next cycle. Check your billing date and cancel at least 3-5 days before renewal to avoid accidental charges. If you miss this window, request a refund immediately with proof.

Mistake 3: Not taking a screenshot of the confirmation. Online confirmations can disappear after you log out. Screenshot the entire cancellation confirmation page including the date, reference number, and cancellation effective date. This is your only proof if Infotracer later claims you never cancelled.

Mistake 4: Assuming access stops immediately. Many subscriptions allow you to use the service until the end of your current billing cycle, even after you cancel. Read the confirmation carefully to see when your access actually ends. You may still have access for days or weeks after cancelling, which is normal.

Mistake 5: Ignoring continued charges after cancellation. Check your bank or credit card statement every week for at least 30 days. If a charge appears after your cancellation date, contact Infotracer and your bank immediately. The longer you wait, the harder it is to recover the money.

Mistake 6: Not documenting authorization issues. If you cancel because you did not authorize the original subscription (for example, a trial you forgot about), mention this in your refund request. This strengthens your case under UAE consumer protection law and increases the likelihood of a successful chargeback.

Billing and what appears on your statement

Understanding how Infotracer appears on your bank statement helps you monitor for unauthorized charges and catch billing errors early.

How to recognize Infotracer charges

Infotracer charges typically appear on your credit card or bank statement as one of the following:

• "INFOTRACER" or "INFOTRACER.COM"
• "INFOTRACER SUBSCRIPTION" or "INFOTRACER SUB"
• A merchant code starting with a series of numbers followed by "INFOTRACER"
• Charges from a payment processor like Stripe or PayPal on behalf of Infotracer

Review your monthly statements and search for these terms. If you see charges from Infotracer after your cancellation date, report them to your bank as unauthorized charges. Keep records of each charge, including the date and amount, to support your dispute claim.

Comparing alternatives and whether to keep Infotracer

Before you cancel, consider whether a competitor service might be better for your needs, or whether you actually need this type of service at all.

Infotracer versus similar services

If you are unhappy with Infotracer's results or pricing, these alternatives offer comparable services. However, if you are cancelling because you simply do not need this type of service anymore, you do not need to switch-you can simply let your subscription end.

How to handle disputes and escalations

If Infotracer refuses to cancel or process your refund, you have formal escalation channels that carry legal weight.

Escalation steps under UAE law

1. Document all communication in a single file: emails, screenshots, reference numbers, dates, and amounts
   • Create a clear timeline of your cancellation request and Infotracer's responses
   • Include any promises made by customer service representatives
2. Send a final written demand to Infotracer via email with the subject: "Final demand for cancellation and refund"
   • State the exact amount owed and the reason for your claim
   • Give them 7 days to respond or comply
   • Keep a copy of this email as proof you made a formal demand
3. If Infotracer does not respond within 7 days, file a formal complaint with the Department of Consumer Protection in your emirate
   • You can submit complaints online or visit in person
   • Include all documentation as attachments
   • The department will investigate and may order Infotracer to refund you
4. Contact your bank or credit card issuer and file a dispute or chargeback claim
   • Provide your cancellation request and refund demand as evidence
   • Your bank will reverse the charge if the evidence supports your claim
5. Tocancel can provide templates and guidance for complaint letters if you need additional support beyond this guide

Most companies comply once they receive a formal complaint to the consumer protection authority, as regulatory fines are expensive and damage their reputation.

Final steps and getting help from tocancel

You now have all the information needed to cancel Infotracer confidently and protect yourself if disputes arise.

Your next action

Choose your cancellation method based on your preference: if you want the fastest result with immediate proof, use your online account (My Account > Manage Subscription > Cancel). If you prefer speaking to someone or need written confirmation before proceeding, call +1 800-791-1427 or email [email protected] with a clear cancellation request.

Save your confirmation email and take a screenshot immediately. Check your bank statement weekly for 30 days to confirm no further charges appear. If charges continue after your cancellation date or if Infotracer refuses to process your refund, escalate to your bank or the Department of Consumer Protection using the steps outlined above.

Remember your rights under UAE law

Under the UAE Consumer Protection Law (Law No. 24 of 2006), you have the right to cancel distance contracts within 14 days, the right to refuse unauthorized charges, and the right to escalate to the Department of Consumer Protection if the company refuses to comply. These rights are legally binding and enforceable-you are not at Infotracer's mercy.

Tocancel has helped thousands of consumers in the UAE cancel unwanted subscriptions, recover refunds, and understand their consumer rights. If you need additional support, templates for complaint letters, or help interpreting Infotracer's terms and conditions, visit Tocancel.com and search for your specific issue. Our guides cover cancellation for hundreds of services and platforms, and our consumer rights sections explain UAE law in plain language.

Your subscription is your money-you have the right to cancel it at any time and the right to demand a refund for unauthorized charges. Tocancel empowers you to take control of your digital subscriptions and protect your financial security. Act today and take that cancellation step right now.