Cancel Infotracer: The Right Way

How to cancel Infotracer before hidden charges drain your account

Why cancel Infotracer and understand what you're paying for

Infotracer is a US-based people-search platform that packages publicly available records into searchable reports you can access instantly. The service attracts users seeking quick background checks or contact lookups, but it operates on an aggressive trial-to-subscription model designed to convert your low-cost trial into recurring monthly charges if you don't cancel in time. Understanding how this service works is the first step toward protecting your wallet from unwanted billing cycles.

Infotracer's core offer sounds appealing: pay $1 to $4.99 for a trial period (typically 3 to 7 days) and gain access to contact history, address snapshots, and public records. The catch comes after your trial expires. If you do not cancel before the deadline, Infotracer automatically charges your payment method $19.95 to $24.95 every month for unlimited access. This automatic conversion is legal under US law, but it depends entirely on your awareness of the expiration date and your ability to find and complete the cancellation process. Many users report discovering charges weeks or months later, buried in their credit card statements.

The real cost of forgetting to cancel Infotracer

A single forgotten Infotracer subscription costs you between $240 and $300 annually. If you set up a trial and forget about it for six months-a scenario more common than you might think-you will have paid $120 to $150 for a service you no longer use. People-search services consistently generate the highest complaint volumes around surprise billing and deliberately complex cancellation processes, according to consumer protection agencies. Taking action now, before your trial converts, eliminates months of potential disputes with your credit card issuer and the stress of proving unauthorized charges.

Why you should cancel Infotracer immediately after your trial

Even if you found value in your initial lookup, canceling within your trial window protects you from automatic renewal charges. You maintain the option to sign up again later for a single report (typically $19.95) without committing to recurring billing. Tocancel advises canceling before your trial ends-do not wait until you see the charge on your statement, as recovery becomes more complicated once payment is processed. Your right to cancel comes before you are charged the recurring fee, not after.

Infotracer pricing structure and subscription plans

Before you cancel, review what you actually signed up for and what charges you may face.

Why trial-to-subscription conversions often surprise you

Infotracer includes the automatic conversion clause in its terms of service, but the signup flow deliberately emphasizes your trial discount while downplaying the monthly charge that follows. Your confirmation email may list a trial end date but fail to highlight the exact dollar amount you will be charged on renewal. Some users report that cancellation links in their confirmation emails lead to pages that do not load or forms that fail to process. Tocancel recommends taking a screenshot of your trial end date and the exact renewal amount immediately after signup, then setting a phone or calendar reminder to cancel at least 24 hours before your trial expires.

Your consumer rights and legal protections

Federal law gives you clear rights when canceling subscription services like Infotracer.

What the restore online shoppers confidence act (ROSCA) requires

The Restore Online Shoppers Confidence Act, enforced by the Federal Trade Commission (FTC), is the primary federal law protecting you when you cancel online subscriptions. ROSCA requires that Infotracer:

• Obtain your clear and affirmative consent before charging you for any trial-to-paid conversion
• Provide a simple, online mechanism to cancel your subscription that is at least as easy as the method you used to sign up
• Honor your cancellation request and stop all charges within one billing cycle
• Not use negative option billing practices (charging you unless you explicitly tell them to stop)

In plain language, this means Infotracer cannot make you call a phone line, mail a physical letter, or jump through hoops to cancel. Your legal position is strong: if you cancel within your trial period and Infotracer charges you anyway, you have the right to dispute that charge with your credit card company and file a complaint with the FTC.

State-level consumer protection laws that strengthen your position

Many US states layer additional protections on top of federal law. California's Consumer Legal Remedies Act, for example, prohibits unfair and deceptive practices in subscription services, including making cancellation harder than signup. New York requires that subscription services clearly disclose the cancellation method in the confirmation email. If Infotracer operates in your state and violates these local rules, you may have grounds for a chargeback or small claims action. Tocancel recommends checking your state's attorney general website (search "[Your State] Attorney General consumer protection") for subscription-specific rules that apply to your cancellation.

Your right to request a refund after you cancel

If Infotracer charges you after you cancel, or if you discover unwanted recurring charges on your statement, you have the right to request a refund directly from Infotracer within a reasonable time frame. If Infotracer refuses, contact your credit card issuer and request a chargeback-this is your legal remedy when a merchant violates billing rules. Provide your credit card company with proof of your cancellation attempt (screenshots, confirmation emails, or chat logs) and documentation of the unauthorized charges. Most credit card companies will side with you in chargeback disputes involving failed subscription cancellations.

How to cancel Infotracer step-by-step

You have several cancellation methods available, but the online method offers the fastest confirmation.

Cancel Infotracer through your online account (fastest method)

This is the recommended first step because you generate instant, timestamped proof of your cancellation request.

1. Open your web browser and navigate to the Infotracer login page
   • Visit infotracer.com or go directly to the login portal
   • If you do not remember the exact URL, search "Infotracer login" in Google and select the official result
2. Sign in using your email address and password
   • Use the credentials you provided when you created your trial account
   • If you forgot your password, click "Forgot password" and follow the reset instructions sent to your email
3. Locate your account settings or subscription management page
   • Look for buttons labeled "Account," "My account," "Settings," or "Subscription"
   • This is typically found in the top-right menu or in a dashboard sidebar
4. Find the cancellation or "Manage subscription" option
   • Select "Cancel subscription," "End membership," or similar wording
   • Read any confirmation prompt that appears (Infotracer may ask why you are canceling)
5. Confirm your cancellation request
   • Click "Yes, cancel" or "Confirm cancellation"
   • Do not click "Keep subscription" or any button that reverses your request
6. Screenshot your confirmation page and save your confirmation email
   • Infotracer should send you a cancellation confirmation email within minutes
   • Save this email and your screenshot to a folder labeled "Infotracer cancellation" in case you need to dispute charges later

Cancel Infotracer by phone if the online method fails

If the online cancellation page does not load, does not respond, or returns an error, contact Infotracer's customer service by phone.

1. Call Infotracer's customer service line at the number listed on your confirmation email or account page
2. Explain that you want to cancel your trial or subscription immediately
3. Provide your email address and account details when asked
4. Ask the representative to confirm the cancellation date and when your access will be removed
5. Request a confirmation number or reference code for the cancellation
6. Ask the representative to send you a cancellation confirmation email to your account email address
   • Do not end the call until you have received this email (you may need to check it while still on the phone)
7. Follow up with Tocancel's cancellation resources if you experience delays or refusals

Cancel Infotracer via email (slowest method, use as backup)

Email cancellation works but is slower and provides weaker proof of your request than online or phone cancellation. Use this method only if the online portal and phone line are both unavailable.

1. Locate Infotracer's customer support email address from your confirmation email or account page
2. Compose an email with the subject line "Cancellation request for [your email address]"
3. Include your full name, account email, and the date of your trial signup
4. Write: "I am requesting immediate cancellation of my Infotracer trial/subscription effective today. Please confirm this cancellation in writing and provide a cancellation date."
5. Send the email and retain a copy for your records
6. Expect a response within 24 to 48 hours
7. If Infotracer does not respond within two business days, Tocancel recommends following up with a phone call or escalating to your credit card company

What happens after you cancel Infotracer

Cancellation does not always mean immediate access removal, so understand what to expect in the days following your request.

Timeline for access removal and final charges

Once you cancel your Infotracer subscription, the company must stop all recurring charges within one billing cycle. If you cancel on day 15 of your 30-day billing cycle, Infotracer may allow you to keep access until day 30 (the end of your paid period), then remove your account. You will not be charged on day 31. If you cancel during your trial period (before the first charge), your access may be removed immediately or at the end of the trial day. Check your cancellation confirmation email for the exact effective date.

Verify that charges have actually stopped

Circle the expected renewal date on your calendar and monitor your credit card statement during your next billing cycle. If Infotracer charges you again after you canceled, this is a violation of federal law. Take these steps immediately:

• Log into Infotracer and verify that your account shows "canceled" status
• Check your confirmation email again for the cancellation date
• Contact Infotracer's customer service and ask why a charge appeared after cancellation
• If Infotracer claims the cancellation did not process, ask them to process it again and email written confirmation
• If a second cancellation is needed, Tocancel recommends using the phone method this time for live verification

Request a refund if you were charged after cancellation

If you canceled within your trial period but Infotracer charged you the monthly subscription fee anyway, contact the company directly and request an immediate refund of the unwanted charge. Infotracer's customer service email or phone line can process this. If the company refuses to refund you, dispute the charge with your credit card company by submitting a chargeback claim (your card issuer will provide instructions). Provide your credit card company with your cancellation confirmation email and the charge receipt-this evidence almost always results in a successful chargeback.

Common cancellation mistakes and how to avoid them

Many people accidentally leave their Infotracer subscription active because they overlook key steps-but you can prevent this with careful attention to detail.

Mistake 1: canceling only on the Infotracer website without verifying your payment method

You may cancel your account on Infotracer's website, but if you do not also remove or cancel your stored payment method, Infotracer may attempt to re-bill you if you ever log back in. After you cancel, log into your payment method (your credit card issuer's website or PayPal account) and revoke Infotracer's authorization to charge you. Search your card issuer's site for "recurring billing," "subscriptions," or "authorized merchants" and disable Infotracer's access permanently.

Mistake 2: assuming your cancellation worked without checking for confirmation

Do not assume your cancellation is complete just because you clicked a button or hung up the phone. Always require written confirmation. If you cancel by phone, listen for the representative to read back your confirmation number. If you cancel online, screenshot the final confirmation page and wait for a confirmation email. If Infotracer does not send an email within 2 hours, contact them again and ask why. Tocancel emphasizes this step because many users never receive confirmation emails due to spam filters or email errors.

Mistake 3: missing the trial end date because you did not set a reminder

Infotracer's trial periods are deliberately short (3 to 7 days) and easy to forget. The moment you sign up for a trial, add a calendar reminder for two days before your trial expires. This gives you a safety buffer if you need to contact support. Do not rely on memory or vague intentions-set a phone notification that will alert you regardless of where you are.

Mistake 4: deleting your confirmation email before canceling

Your original confirmation email contains your trial end date, the renewal charge amount, and often a direct link to cancel. Many users delete this email immediately after signup, then scramble to find the cancellation link days later. Save your confirmation email in a dedicated folder until you have successfully canceled and verified that no charges appear on your next statement.

If Infotracer refuses to cancel or continues charging you

Tocancel knows that some users face resistance when trying to cancel, and you have escalation options available.

Step 1: document everything and contact Infotracer in writing

Send a formal cancellation request by email with the subject line "Formal cancellation request and cease billing notice." Include your account details, the dates you tried to cancel, and any confirmation numbers you received. Request that Infotracer respond within 5 business days confirming that your subscription has been canceled and that no further charges will be made. Save the email you send and Infotracer's response.

Step 2: dispute the charge with your credit card company

Call your credit card issuer and explain that you canceled your Infotracer subscription but the company continued to charge you. Request a chargeback for all unwanted charges. Provide your card issuer with your cancellation documentation (screenshots, emails, confirmation numbers). Credit card companies take subscription dispute claims seriously because Infotracer's conduct violates ROSCA if they charge you after you canceled.

Step 3: file a complaint with the federal trade commission

If Infotracer refuses to refund you and your credit card company denies your chargeback, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates companies that use deceptive or unfair billing practices. Include all documentation of your cancellation attempts and charges. While the FTC does not resolve individual complaints directly, it tracks patterns of misconduct and can take enforcement action against repeat offenders.

Step 4: report Infotracer to your state's attorney general

Your state's attorney general office handles consumer protection complaints. Most states have an online complaint form on the attorney general's website (search "[Your State] attorney general consumer complaints"). Report Infotracer for refusing to cancel or continuing to charge you after you canceled. Provide your documentation. Your state attorney general may open an investigation if multiple consumers file similar complaints.

Should you keep or cancel your Infotracer subscription

Weigh the value of Infotracer's reports against the ongoing costs and risks of automatic renewal.

The case for canceling Infotracer

Most users sign up for a trial intending to cancel before they are charged, then forget and face months of unwanted recurring bills. Even if you found one valuable report during your trial, the risk of automatic renewal charges-and the friction of canceling later-outweighs the convenience of keeping a subscription you do not actively use. Tocancel recommends canceling immediately after your trial unless you have a clear, recurring need for background checks as part of your work or business. You can always purchase a single report later (at the same $19.95 price) without locking yourself into monthly billing.

Tocancel's cancellation checklist for Infotracer

Before you consider your cancellation complete, work through this checklist to ensure no charges slip through.

• I logged into my Infotracer account and found the cancellation option
• I clicked "cancel" and received an on-screen confirmation message
• I received a cancellation confirmation email from Infotracer within 2 hours
• I saved my cancellation confirmation email and took a screenshot of the confirmation page
• I noted the cancellation date and the date my access will be removed
• I verified that my stored payment method is no longer connected to Infotracer
• I set a calendar reminder to check my credit card statement on the day after my expected renewal date
• I confirmed that no charge appeared in my next billing cycle

If any of these steps fail, repeat your cancellation attempt using the phone method instead, and contact Tocancel for escalation resources.

Your path forward: act now to protect your wallet

Infotracer's trial-to-subscription model is legal, but it relies on your forgetfulness and the complexity of their cancellation process. Your rights under ROSCA and state consumer protection laws are clear: you can cancel anytime with proof, and the company must honor your request immediately. You do not need to justify why you want to cancel, and you do not need to navigate a phone tree or wait days for a response. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by documenting their cancellation requests and escalating to credit card companies when companies refuse to comply.

If you are reading this before your trial ends, cancel right now using the online method outlined above. Save your confirmation email and set a reminder to verify that no charge appears next month. If you discovered this guide after being charged, request a refund from Infotracer first, then file a chargeback with your credit card company if the company refuses. Tocancel's team remains available to guide you through each escalation step, and you can return here anytime you need clarity on your consumer rights. Your wallet is worth protecting-take action today.

Contact information for Infotracer cancellation support

Tocancel provides free resources and guidance on canceling Infotracer and other subscriptions at tocancel.com. If you need help escalating a billing dispute or understanding your rights, Tocancel's consumer advocacy team is here to help. Visit tocancel.com now to access cancellation templates, chargeback guides, and direct contact information for Infotracer's customer service team. You have the right to cancel-Tocancel is here to make sure you exercise it.