Cancel Infotracer: The Right Way to Protect Your Data

How to cancel Infotracer and protect your privacy in new zealand

What Infotracer is and why new zealanders are cancelling

Infotracer is a US-based people-search service that aggregates public records, address histories, criminal records, and property data into instant-access background reports. While the service operates primarily in the United States, New Zealand consumers can subscribe if they hold a valid payment method, though Infotracer offers no localised support or New Zealand-specific features.

New Zealand users typically subscribe for employment screening, rental verification, or personal research. However, many cancel after discovering that their data is inaccurate, outdated, or appears on the platform without consent. Your right to know what information Infotracer holds about you-and to request its removal-is your starting point.

How Infotracer collects and stores your data

Infotracer compiles information from public records, social media, property registries, and third-party data brokers. The service does not require your permission to list your information; it pulls data from publicly available sources and sells access to subscribers. This means your details could be on Infotracer's database right now, regardless of whether you ever created an account.

The platform operates under US data protection laws, not New Zealand's Privacy Act 2020. This creates a significant gap: your personal information held overseas receives weaker legal protection than it would from a New Zealand-based business. If your data appears on Infotracer without your knowledge, you have limited direct enforcement tools under New Zealand law alone-though you can still act through the Privacy Commissioner.

Why new zealanders cancel Infotracer subscriptions

New Zealand consumers cancel Infotracer for three main reasons: inaccurate or outdated information that harms their reputation, unauthorised trial-to-paid conversions that drain their bank accounts, and privacy concerns about a US company holding their personal details overseas.

If you recognise yourself in any of these situations, cancelling your subscription is urgent. Tocancel provides clear, step-by-step guidance to help you cancel immediately and recover your money if you qualify.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you legal protections when dealing with subscription services, even if the company is based overseas.

The consumer guarantees act and subscription services

Under the Consumer Guarantees Act 1993, you have the right to receive goods and services that are fit for purpose, of acceptable quality, and delivered as promised. For Infotracer, this means the service must deliver accurate reports, allow you to access your account, and function without unreasonable restrictions.

If Infotracer fails to deliver-for example, if reports are incomplete, the site crashes repeatedly, or your account is locked without explanation-you can request a full refund or replacement. The company cannot hide behind "terms and conditions" that contradict these statutory guarantees. Your legal position is clear: you are entitled to a service that works as described, or your money back.

However, if you simply changed your mind about the service and it functioned as promised, a refund is less likely unless you cancel within a cooling-off period. Document your complaint in writing immediately and keep all evidence.

Fair trading act protections and misleading conduct

The Fair Trading Act 1986 protects you from misleading marketing, hidden charges, and unfair contract terms. If Infotracer used deceptive advertising (for example, claiming a "free trial" that converts to a paid subscription without clear consent), you have grounds to challenge the charge.

Many New Zealand consumers report that Infotracer's trial-to-paid conversion happened without explicit authorisation or was buried in small print. This is a breach of the Fair Trading Act. In practice, this means you can demand a refund and file a complaint with the Commerce Commission (comcom.govt.nz) to halt the deceptive practice.

Privacy act 2020 and the right to know

The Privacy Act 2020 gives you the right to access personal information held about you and to request correction if it is wrong or misleading. Even though Infotracer is a US company, you can still invoke this right by contacting them directly and requesting a copy of all data they hold about you.

If Infotracer refuses to provide this information or disputes your right to access it, you can escalate to the Office of the Privacy Commissioner (privacy.org.nz). The Privacy Commissioner has the power to investigate and compel overseas companies to comply with New Zealand privacy principles.

How to cancel Infotracer step by step

Cancelling your Infotracer subscription requires you to access your account, locate the cancellation option, and confirm the cancellation in writing.

Cancelling through your online account

Cancelling online is the fastest and most reliable method because you create an instant, verifiable record of the cancellation date. Follow these steps exactly:

1. Visit infotracer.com and log in with your email address and password.
   • If you have forgotten your password, click "Forgot Password" and follow the email link to reset it.
   • Check your spam folder if you do not receive the reset email within 5 minutes.
2. Navigate to your account settings or subscription management page.
   • This is usually located in the top-right menu under "Account", "Settings", or "My Subscription".
   • Look for options labelled "Manage Subscription", "Billing", or "Plan Details".
3. Select the option to cancel or downgrade your subscription.
   • Infotracer may ask why you are cancelling; you can skip this or provide brief feedback.
   • Do not agree to a discounted renewal offer unless you genuinely want to continue.
4. Confirm the cancellation and take a screenshot of the confirmation message.
   • The confirmation should show your cancellation date and a reference number.
   • Save this screenshot to a folder on your computer or cloud storage for future reference.
5. Check your email for a cancellation confirmation from Infotracer.
   • This email is your legal proof that you cancelled on that date.
   • Do not delete it; keep it in a folder labelled "Cancellations" or similar.

Cancelling by email if the online option is unavailable

If you cannot find a cancellation button in your account, or if the online system is broken, contact Infotracer by email. This method is slightly slower but equally valid.

1. Send an email to Infotracer's support address (typically [email protected] or [email protected]).
   • If you cannot find the email address on their website, check your account login confirmation or previous billing emails.
2. Write a clear, dated cancellation request in the body of the email.
   • Subject line: "Subscription Cancellation Request - [Your Full Name]"
   • Body example: "I request immediate cancellation of my Infotracer subscription effective [today's date]. My account email is [your email]. Please confirm this cancellation in writing and cease all charges."
3. Include your full name, account email, and the date you want the cancellation to take effect.
   • Ask for immediate cancellation (today) rather than at the end of a billing cycle unless you have already been charged for the next period.
4. Send the email and wait for a reply.
   • Infotracer should respond within 2-3 business days with a cancellation confirmation.
   • If you do not hear back within 5 days, send a follow-up email or contact them via their website contact form.
5. Save the confirmation email and your original request.
   • This creates a clear paper trail if you later dispute the charge.

Cancellation by post if online and email fail

If Infotracer does not respond to email and the online system is unavailable, you can send a cancellation notice by post. This is slower but creates legal proof of your intent to cancel.

1. Write a formal cancellation letter on paper or print one from your computer.
   • Include the date, your full name, account email, and a clear statement: "I cancel my Infotracer subscription effective immediately."
   • Request a written confirmation of the cancellation date and confirmation that charges will cease.
2. Send the letter to Infotracer's postal address in Boston, Massachusetts (their registered opt-out and cancellation address):
   • InfoTracer, Opt-Out Department, P.O. Box 2191, Boston, MA 02106, USA
   • Use a tracked posting service (like New Zealand Post's International Tracked service) so you have proof of delivery.
3. Keep a photocopy of the letter and the postal receipt.
   • These documents prove you sent a valid cancellation request on a specific date.
4. Allow 10-14 business days for the letter to arrive and for Infotracer to process it.
   • If charges continue after this period, you have evidence of timely cancellation and can dispute the charge with your bank.

Refunds and billing after cancellation

Cancelling your subscription stops future charges immediately, but you may also be entitled to a refund for charges you believe were unauthorised or unfair.

When you qualify for a refund

You have grounds to request a refund if any of the following apply:

• You were charged for a "free trial" that converted to a paid subscription without your explicit, written consent.
• The charge was made without your authorisation (for example, someone else used your payment details).
• The service did not work as described (reports were inaccessible, inaccurate, or incomplete).
• You cancelled within any cooling-off period advertised by Infotracer (typically 14 days, though this varies).
• The company breached the Fair Trading Act 1986 by using misleading marketing or hidden charges.

If you believe you qualify, request a refund in writing immediately. Do not wait; most payment card issuers (banks and credit card companies) allow chargebacks only within 90 days of the charge.

How to request a refund from Infotracer

Contact Infotracer's support team and request a refund in writing. Be specific about the reason and cite the Consumer Guarantees Act or Fair Trading Act if applicable.

Example email:

"I request a full refund of [amount] charged to my account on [date]. The charge was for a trial subscription that converted to paid without my explicit consent, breaching the Fair Trading Act 1986. Please process this refund within 5 business days and confirm in writing."

Send this via email to [email protected] and keep a copy. If Infotracer refuses or does not respond within 5 days, escalate to your bank or credit card company.

Disputing the charge with your bank

If Infotracer refuses to refund you, contact your bank or credit card company and request a chargeback or dispute. Explain that the charge was unauthorised or that the service was not delivered as promised. Provide your bank with:

• Screenshots of the charge and your account activity.
• Copies of all emails with Infotracer's support team.
• Documentation of your cancellation request (online confirmation, email, or postal receipt).
• Any evidence that the trial-to-paid conversion was misleading.

Your bank has a legal obligation to investigate and can recover the funds if the charge was unauthorised. Most banks process disputes within 10-20 business days. Tocancel recommends initiating a chargeback if Infotracer does not refund you within 7 days of your written request.

Pricing and subscription plans

Understanding Infotracer's cost structure helps you calculate how much you are entitled to recover if you cancel early.

Prices vary and may include hidden fees. Always check your first invoice to confirm the exact amount you were charged. If you paid for an annual plan and cancel within the first month, you should recover most or all of your money under the Consumer Guarantees Act.

Common mistakes to avoid when cancelling

Cancelling can feel frustrating, especially if you are angry about unexpected charges or privacy concerns. Take a breath: the steps are straightforward, and you have legal protection if Infotracer refuses to cooperate.

Mistake 1: cancelling through a third-party app or aggregator

If you signed up for Infotracer through a third-party service (like a subscription manager app), cancelling through that app does not guarantee Infotracer receives the request. Always cancel directly with Infotracer via their website or email. Third-party cancellations can be lost or delayed, and you lose proof of the cancellation date.

Mistake 2: not taking screenshots of confirmations

Screenshots of online cancellation confirmations, confirmation emails, and your account page (showing "Cancelled" or "No Active Subscription") are your legal proof. Without them, Infotracer can claim they never received your request. Take screenshots of every step and store them in a safe folder.

Mistake 3: assuming a charge has stopped after cancellation

Check your bank account or credit card statement 5-7 days after cancellation to confirm no further charges appear. If a charge does appear after you cancelled, dispute it immediately with your bank and provide proof of your cancellation. Many consumers lose refunds because they assume the system worked without verifying.

Mistake 4: not escalating to regulators when needed

If Infotracer ignores your refund request or disputes your cancellation, do not give up. Contact the Commerce Commission (comcom.govt.nz) or the Privacy Commissioner (privacy.org.nz). These agencies have enforcement power and can force Infotracer to comply. Tocancel encourages you to escalate if the company refuses to respond within 10 business days.

After cancellation: protecting your data and next steps

Cancelling your subscription stops the charges, but your personal information may still appear on Infotracer's database. Take these additional steps to protect your privacy.

Request data deletion from Infotracer

Send a separate email to Infotracer requesting that they remove all personal data about you from their database. Under the Privacy Act 2020, you have the right to request this. The request should be clear and reference your privacy rights:

"Please remove all personal information about me from Infotracer's database, including name, address, phone number, social media links, and any reports generated from my data. I request confirmation of deletion within 14 days."

Infotracer may refuse or delay, but make the request in writing so you have evidence. If they refuse without good reason, escalate to the Privacy Commissioner at privacy.org.nz.

Check if your data is still visible

A few days after requesting deletion, search Infotracer's website to see if your information still appears. If it does, send a follow-up email requesting urgent removal and cite the Privacy Act 2020. Keep records of these searches as evidence if you need to file a complaint with the Privacy Commissioner.

Monitor your credit report and bank statements

After cancelling, monitor your credit file through Equifax (equifax.co.nz) or Dun & Bradstreet to ensure no fraudulent activity follows. Also check your bank and credit card statements monthly for the next three months to catch any unexpected Infotracer charges. If you spot any, dispute them immediately.

Escalation: what to do if Infotracer refuses to cooperate

If Infotracer does not respond to your cancellation request, disputes your refund claim, or refuses to delete your data, you have formal escalation options under New Zealand law.

Filing a complaint with the commerce commission

The Commerce Commission (comcom.govt.nz) enforces the Consumer Guarantees Act and Fair Trading Act. File a complaint if Infotracer:

• Refused to process your cancellation.
• Continued charging you after you cancelled.
• Misled you about the cost or terms of the subscription.
• Used unfair contract terms that violate consumer law.

Provide the Commission with copies of all correspondence, screenshots, and your cancellation evidence. The Commission will investigate and can compel Infotracer to refund you or cease the unfair conduct. Most complaints are resolved within 8-12 weeks.

Reporting to the privacy commissioner

The Privacy Commissioner (privacy.org.nz) handles complaints about data misuse. File a complaint if Infotracer:

• Collected or holds your personal data without consent.
• Refused to provide access to the data they hold about you.
• Refused to delete your data when you requested it.
• Shared your information with third parties without permission.

The Privacy Commissioner can investigate and order Infotracer to comply with the Privacy Act 2020. If Infotracer is a US company, the Commissioner works with international privacy authorities to enforce the order.

Disputing via your bank's financial ombudsman

If Infotracer made charges you dispute and your bank refused your chargeback request, you can escalate to the Financial Ombudsman Service (fos.org.nz). The Ombudsman investigates complaints about banks and credit card companies and can force them to reconsider your chargeback. This is a free service and a powerful lever if your bank has let you down.

Should you cancel or keep Infotracer?

This quick comparison helps you decide whether cancellation is right for your situation.

If you have any doubt, cancel. Tocancel advises that your privacy and peace of mind are worth more than the cost of the subscription. You can always resubscribe later if you change your mind.

Key takeaways and your action plan

You have the right to cancel Infotracer at any time, request a refund if the company breached consumer law, and demand that your personal data be deleted. New Zealand law protects you, even though Infotracer is a US company.

Here is your action plan:

1. Cancel immediately. Log into your Infotracer account and click "Cancel Subscription", or send a cancellation email to [email protected]. Take a screenshot and save the confirmation email.
2. Check your next bank statement. Confirm that no further charges appear 7 days after your cancellation date.
3. Request a refund if you qualify. If you were charged without consent or within a trial period, email Infotracer asking for a refund within 5 days. If they refuse, dispute the charge with your bank.
4. Request data deletion. Send a separate email asking Infotracer to remove all your personal information from their database and confirm deletion in writing.
5. Escalate if needed. If Infotracer does not cooperate, file a complaint with the Commerce Commission (comcom.govt.nz) or the Privacy Commissioner (privacy.org.nz).

Contact information for cancellation

Use the following contact details to cancel Infotracer or escalate your complaint:

Infotracer cancellation addresses

Email: [email protected] or [email protected]

Postal address (opt-out and cancellation):

InfoTracer
Opt-Out Department
P.O. Box 2191
Boston, MA 02106
USA

Website: infotracer.com

New zealand regulatory authorities

Commerce Commission (consumer rights and fair trading):
comcom.govt.nz
Phone: 0800 943 600

Office of the Privacy Commissioner (data protection and privacy rights):
privacy.org.nz
Phone: 0800 803 202

Financial Ombudsman Service (banking disputes):
fos.org.nz
Phone: 0800 347 465

Final thoughts: you are in control

Cancelling Infotracer is straightforward when you know your rights and follow the steps above. You do not need to negotiate with the company or accept their excuses. The Consumer Guarantees Act, Fair Trading Act, and Privacy Act 2020 all give you the power to cancel, request refunds, and protect your data.

If you encounter resistance from Infotracer, remember that you have access to the Commerce Commission, Privacy Commissioner, and your bank-all of which can enforce your rights. Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover unauthorised charges, and protect their privacy from overseas data brokers. You can too. Start your cancellation today, and keep your proof of cancellation safe until the refund clears your account.