Cancel Infotracer: The Right Way

How to cancel Infotracer and stop recurring charges on your philippine account

Understanding Infotracer and why philippine users cancel

Infotracer is a United States-based subscription service that offers background checks, public records searches, and people lookup tools. If you enrolled thinking you were purchasing a single report, you likely discovered too late that you had signed up for an ongoing monthly membership instead. This confusion is the primary reason customers reach out to Tocancel for guidance on how to exit their subscription.

The service charges your payment method automatically every month unless you cancel before your next billing date. For Philippine users, this typically means charges of approximately ₱1,396 per month (USD $24.95) appearing on your credit card, debit card, or GCash account without clear advance notice. Many customers report that they performed one background check, received their result, and then found themselves charged repeatedly for a service they no longer needed.

Your core right as a consumer: you should only pay for services you actively use, and you have the legal right to cancel any subscription at any time. Understanding the cancellation process puts you back in control of your account and your money.

How infotracer's subscription model works

Infotracer operates on automatic renewal. When you sign up, you agree to a monthly subscription that renews on the same date each month unless you explicitly cancel. This means that if you signed up on the 15th of any month, you will be charged again on the 15th of the following month, and every month after that, until you take action to stop it.

The company does not offer localized support for Philippine customers. Your only official contact channels are the English-language help page on infotracer.com, email at [email protected], and phone support at +1 (800) 791-1427 (available 24 hours). For customers based in the Philippines, this creates a time zone disadvantage and potential delays when disputing charges through your local bank or payment provider.

This is why resources like Tocancel exist: to guide you through the exact steps needed to cancel your subscription without getting stuck in overseas support queues or unclear email exchanges.

Common reasons philippine customers cancel Infotracer

• You completed your background check search and no longer need ongoing access.
• You did not realize at signup that this was a recurring subscription, not a one-time purchase.
• The monthly fee of ₱1,396 does not represent good value for your actual usage.
• You discovered a cheaper alternative or free public records tool that meets your needs.
• You were charged without receiving a clear reminder email about your billing date.
• You are disputing a charge with your bank and want to prevent future debits while the dispute is resolved.

Infotracer pricing and what you are actually paying for

Before you cancel, it helps to understand exactly what your monthly subscription includes and whether the value justifies the cost.

Many Philippine customers report that their trial period ended without a clear email notification, and they were automatically charged ₱1,396 for the first paid month. If this happened to you, Tocancel recommends checking whether you can request a refund for that first unauthorized charge, which we cover in the refund section below.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is the primary law that protects you when dealing with subscriptions and automatic billing. Under this law, you have the right to cancel any subscription service, and the company must process your cancellation promptly.

What the law says about automatic renewals

Your legal position: the Consumer Act requires that companies operating in or charging Philippine customers must honor cancellation requests within a reasonable timeframe and must not continue charging after you have cancelled.

Although Infotracer is based in the United States, if it accepts payment from Philippine customers and charges in Philippine peso equivalents, the consumer protections of the Philippines apply. This means Infotracer cannot refuse your cancellation or impose unreasonable penalties for cancelling.

If Infotracer refuses to cancel your subscription or continues charging after you have submitted a cancellation request, you have the right to escalate the complaint to the Department of Trade and Industry (DTI) in the Philippines, which enforces the Consumer Act. The DTI has the power to investigate the company and order a refund if the company is found to have violated consumer rights.

Your right to dispute charges through your bank

If you have already been charged and you believe the charge was unauthorized or the company refused to cancel, you can dispute the transaction with your bank or payment provider. Philippine banks and GCash allow customers to file disputes (sometimes called chargebacks or reversals) within 60 days of the charge. When you file a dispute, your bank will contact Infotracer and request evidence that you authorized the charge; if Infotracer cannot provide proof, your bank may reverse the charge and refund the money to you.

Remember: disputing a charge does not automatically cancel your subscription, so you still need to complete the cancellation steps outlined below to prevent future charges.

How to cancel your Infotracer subscription

Infotracer does not make the cancellation process obvious on their website. Follow these steps carefully to ensure your subscription is actually cancelled.

Step-by-step cancellation process

1. Log in to your Infotracer account
   • Visit infotracer.com in your web browser.
   • Enter your email address and password.
   • If you have forgotten your password, click "Forgot password" and follow the email recovery steps.
2. Navigate to your account settings
   • Once logged in, look for a "Settings", "Account", or "Subscription" menu, typically found in the upper right corner of the dashboard.
   • Click on this menu and select the option related to your subscription or billing.
3. Find the cancellation option
   • Look for a button or link labeled "Cancel subscription", "Cancel membership", or "Manage subscription".
   • If you cannot find this option, scroll to the bottom of the account settings page or look for a "Billing" section.
4. Confirm your cancellation
   • Infotracer will ask you to confirm that you want to cancel. You may also be offered a discounted rate to keep your subscription; if you are certain you want to cancel, decline this offer.
   • Submit your cancellation request.
5. Save your cancellation confirmation
   • Infotracer should display a confirmation message or send a confirmation email to your registered email address.
   • Take a screenshot of the confirmation message and save the confirmation email. This is your proof that you cancelled, and you will need it if you later have to dispute charges.
6. Verify that charges have stopped
   • Check your bank statement, credit card, or GCash account after 5-7 business days to confirm that no new charge from Infotracer has appeared.
   • Your existing access to the service may remain until the end of your current billing cycle, but you should not be charged again.

If the online cancellation option does not work

If you cannot find a cancellation button in your account, or if the online system does not allow you to cancel, contact Infotracer support directly using one of these methods:

• Email: Send a cancellation request to [email protected]. Include your full name, registered email address, and account number (if you have it). Write clearly: "I request immediate cancellation of my Infotracer subscription." Keep a copy of this email for your records.
• Phone: Call +1 (800) 791-1427. This line is available 24 hours a day. Have your account details ready. Ask the support representative to confirm in writing (via email) that your cancellation has been processed, and ask them to provide the exact date your access will end.
• Mail: The official mailing address for cancellation requests is the PO Box address listed on the Infotracer website or in your account settings. Send a formal letter requesting cancellation, include your full name and email address, and request a written confirmation. Use registered or tracked mail so you have proof of delivery.

Tocancel recommends using email or mail for cancellation because these methods create a written record that you cancelled. If Infotracer later claims you never requested cancellation, you have proof.

What happens after you cancel

Once your cancellation is processed, here is what to expect.

Timeline and access

After you submit your cancellation request, Infotracer will stop charging your account. However, you may retain access to the service until the end of your current billing cycle. For example, if you cancel on the 10th of the month but your billing cycle runs until the 20th, you may still be able to use the service until the 20th. After that date, your account will be deactivated and you will no longer be able to log in.

Verify that no new charge appears on your bank statement after 5-7 business days. If you see a charge dated after your cancellation request, this is a billing error, and you should contact Infotracer immediately to have it reversed.

Refunds and chargebacks

Infotracer typically does not issue refunds for partial months (for example, if you cancel on the 10th of your billing cycle, you will not receive a refund for the remaining 20 days). However, if you were charged without your authorization, or if you were charged after you submitted a cancellation request, you have the right to request a refund or dispute the charge.

To request a refund, email [email protected] with the following information:

• Your full name and registered email address.
• The date you cancelled your subscription.
• The date of the charge you believe should be refunded.
• A clear explanation of why you believe the charge was unauthorized or incorrect.
• Your cancellation confirmation number (if you have it).

If Infotracer denies your refund request or does not respond within 14 days, you can escalate the matter to your bank or GCash and file a chargeback dispute. Your bank will investigate and may reverse the charge if Infotracer cannot provide proof that you authorized it.

Common mistakes to avoid when cancelling Infotracer

Cancelling a subscription can feel stressful, especially if you are frustrated about unexpected charges. Here are the pitfalls that catch many customers, and how to avoid them.

Mistake 1: assuming you cancelled without keeping proof

Many customers believe they cancelled because they clicked a button or hung up the phone, only to be charged again the next month. Always save a screenshot of your online cancellation confirmation or request a confirmation email from support. This proof is essential if you need to dispute a charge later or file a complaint with the DTI.

Mistake 2: cancelling through a third-party service instead of directly with Infotracer

Some online guides mention that you can cancel through a Lewis Wharf address or third-party cancellation services. Tocancel recommends cancelling directly through your Infotracer account, via official email ([email protected]), or via the official phone line (+1 (800) 791-1427). Third-party cancellation services can introduce delays and may not communicate your cancellation to Infotracer reliably.

Mistake 3: not verifying that charges have stopped

Always check your bank statement 5-7 days after cancelling to confirm that no new charge has appeared. If you see a charge after your cancellation date, contact Infotracer immediately and dispute the charge with your bank if necessary. The sooner you act, the better your chances of a successful refund.

Mistake 4: cancelling during a dispute without documentation

If you are in the middle of disputing a charge with your bank, cancelling your subscription does not automatically resolve the dispute. Continue to follow up with your bank and keep them informed of your cancellation. Provide your bank with your cancellation confirmation to support your dispute claim.

Infotracer cancellation checklist

Use this checklist to track your cancellation progress and ensure you have completed every step.

When to contact the department of trade and industry

If you have cancelled your subscription but Infotracer continues to charge you, or if the company refuses to process your cancellation, you have the right to file a formal complaint with the Department of Trade and Industry (DTI) in the Philippines.

File a DTI complaint if:

• Infotracer continued charging you after you submitted a cancellation request.
• The company refuses to issue a refund for unauthorized charges.
• Infotracer did not provide clear notice of your trial end date or the conversion to a paid plan.
• Your bank has not resolved your dispute within 60 days and you need additional enforcement power.

The DTI has authority over companies that charge Philippine consumers, even if they are based overseas. You can file a complaint online through the DTI website or visit your regional DTI office in person. Include copies of your cancellation confirmation, bank statements showing the charges, and any email correspondence with Infotracer. The DTI can issue cease-and-desist orders and order Infotracer to refund your money.

Comparing cancellation methods side by side

Different cancellation methods have different timelines and levels of proof. Use this table to choose the approach that best fits your situation.

Summary and next steps

Cancelling your Infotracer subscription is your right as a consumer, and the process is straightforward if you follow the steps outlined above. Start by logging into your account and looking for the cancellation button. If that does not work, email [email protected] with a clear cancellation request. Keep a record of your cancellation confirmation, and verify that no new charges appear on your bank statement within 5-7 days.

If Infotracer continues to charge you after you cancel, you have the protection of the Consumer Act of the Philippines and the authority of the Department of Trade and Industry on your side. Do not hesitate to dispute the charge with your bank or file a DTI complaint if necessary.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you are cancelling Infotracer because you no longer need the service or because you were charged without clear notice, Tocancel is here to guide you through every step. Visit Tocancel.com today to access cancellation templates, tracking tools, and direct escalation support. Taking action now will stop the charges and restore control of your account before the next billing cycle begins.