Cancel Arccos: The Right Way to Stop Charges

How to cancel Arccos and stop unwanted golf tracking charges

Why you might want to cancel Arccos

Arccos is a golf analytics platform that uses sensors attached to your clubs to track shots and deliver performance data. You purchase hardware bundles that typically include an initial subscription period, and your membership renews automatically until you actively cancel it.

In Canada, Arccos equipment is available through the Canadian store with Canadian pricing, though some subscription communications reference U.S. rates. The service operates under Arccos's Order Terms and refund policies, both of which protect your rights when you decide to leave.

Many Canadian golfers sign up through promotional offers bundled with EA Sports, Srixon, or Cleveland equipment that include free trial periods. Once those trials end, your credit card gets charged automatically. If you never intended to continue past the trial, or if the subscription no longer fits your needs or budget, cancelling immediately protects you from unexpected renewals.

When cancellation makes sense for your situation

You should cancel Arccos if you have stopped using the app, no longer value the shot-tracking insights, or want to avoid the recurring subscription charge. Cancelling before your next billing cycle ensures you do not pay for a period you will not use. If you were charged after a free trial without clear consent, cancellation combined with a refund request becomes urgent. Tocancel recommends acting within 14 days of any unexpected charge.

What happens to your access and hardware after cancellation

After cancellation, your subscription stops renewing and billing halts immediately. You lose access to premium analytics features at the end of your current paid period (or right away if you cancel during a free trial). Your physical hardware-the sensors and equipment you purchased-remains yours to keep. However, subscription-only features become unavailable once your membership expires.

Your consumer rights in canada and refund protections

Canada's Consumer Protection Act gives you specific rights when dealing with distance sales and subscription services.

The 14-day cooling-off period for distance purchases

If you purchased Arccos hardware or subscriptions online through the Canadian store, you have a 14-day cooling-off period to cancel without penalty or needing to provide a reason. This right applies to distance sales-purchases made at a location other than Arccos's physical place of business. You must request cancellation within 14 days of purchase to invoke this protection. Tocancel advises documenting your purchase date and sending your cancellation request via email with a time-stamp to prove you acted within the legal window.

Your legal position: You can cancel distance purchases within 14 days of receipt, and the seller must refund you within 30 days-no questions asked.

Protection against unauthorized billing and subscription renewal

Arccos must obtain clear, informed consent before charging you for a subscription renewal, especially if a free trial converts to paid membership. If you received no clear notice before being billed, or if the terms were buried or misleading, you have grounds to dispute the charge. Contact your credit card issuer or bank to request a chargeback while you also communicate with Arccos in writing. Tocancel advises keeping screenshots of any confusing terms or lack of renewal notices as evidence.

Refund eligibility under Arccos policy in canada

Arccos does not typically refund subscription fees once charged, but physical products (sensors, bundles, hardware) purchased directly are covered by a 30-day money-back guarantee in Canada. Exclusions apply to installed grips, apparel, and custom items. To initiate a product return, use the return portal in your support account. If Arccos refuses a legitimate refund, you can escalate to the Competition Act enforcement body in your province.

How to cancel Arccos by method

Tocancel has broken down every cancellation route so you can choose the fastest, safest option for your situation.

Cancel online through your Arccos account (fastest method)

The quickest way to cancel is through your online account dashboard. Log in to your Arccos account using your email and password. Navigate to your Account Settings or Subscription section. Look for a "Cancel Subscription" or "Manage Membership" button. Follow the on-screen prompts to confirm your cancellation. Arccos will send you a confirmation email within a few minutes. This method takes less than five minutes and provides immediate proof of your cancellation date.

1. Visit the Arccos website and log in with your account credentials
   • Use the email address tied to your Arccos account
   • If you have forgotten your password, click "Forgot Password" and reset it first
2. Navigate to Account Settings or Subscription Management
   • Look for a gear icon or "My Account" in the top menu
   • Select "Subscription" or "Billing" from the dropdown
3. Click "Cancel Subscription" and confirm your choice
   • Read any retention offers or messages from Arccos
   • Confirm the cancellation when prompted
4. Save your confirmation email for your records
   • Arccos will email you a cancellation confirmation within minutes
   • Forward this to your personal email inbox as backup proof

Cancel by email (clear written record)

Sending a cancellation email creates a written trail that protects you legally. Email your cancellation request to the Arccos support address listed in your account settings or on their website. In your email, include your full name, account email address, the date you wish the cancellation to take effect, and a simple statement: "I request immediate cancellation of my Arccos subscription effective immediately." Send this email from the address linked to your Arccos account. Request a read receipt so you have proof Arccos received your message. Tocancel strongly recommends this method if you suspect billing problems or want documented evidence of your cancellation date.

1. Compose a new email to Arccos support
   • Address: [email protected]
   • Subject line: "Subscription Cancellation Request"
2. Include essential information in the email body
   • Your full name and account email address
   • Today's date and the date you want cancellation to take effect
   • A clear statement: "I request immediate cancellation of my Arccos subscription"
   • Optional: brief reason for cancellation (not required, but helps for feedback)
3. Request a read receipt and delivery confirmation
   • In Gmail, Outlook, or Apple Mail, enable "Request Read Receipt" before sending
   • This proves Arccos received and opened your email
4. Send and save the confirmation
   • After sending, take a screenshot of the email in your Sent folder
   • Do not delete the email-keep it for at least one year
5. Wait for Arccos to confirm cancellation
   • Expect a reply within 2-3 business days
   • If no reply comes within 5 business days, send a follow-up email

Cancel by registered mail (maximum legal protection)

If Arccos has not responded to email or online requests, sending a registered letter creates the strongest legal evidence of your cancellation. Although Arccos primarily handles cancellations via email or online, this postal method ensures you have proof of delivery and receipt. Use registered mail with return receipt (raccomandata A/R in Canadian postal terms) to ensure the letter is tracked and signed for. Keep your receipt and the returned proof of delivery for legal purposes.

1. Write a formal cancellation letter
   • Include your full name, account email, and phone number
   • State the date of the letter and the date you want cancellation to take effect
   • Write: "I hereby request immediate cancellation of my Arccos subscription effective immediately"
   • Include any relevant invoice or order numbers if you have them
2. Mail the letter via registered post with return receipt
   • Visit Canada Post or use their online platform
   • Select "Registered Mail" with Proof of Delivery
   • This guarantees the letter is signed for and tracked
3. Address the letter to Arccos's customer support or billing department
   • If no postal address is listed on their website, contact them via email first to request the correct mailing address
   • You need a confirmed address before sending registered mail
4. Retain all postal receipts and proof of delivery
   • Keep the Canada Post receipt showing the tracking number
   • Keep the returned proof of delivery when it arrives
   • Store these documents for at least two years

Timing and what to watch for during cancellation

Cancellation timing matters because you want to avoid paying for a billing period you will not use.

When your cancellation takes effect

Most subscription services, including Arccos, cancel your membership at the end of your current billing cycle, not immediately. If you are mid-cycle, you can use the service until your renewal date. If you want your cancellation to take effect immediately (especially if you are no longer using Arccos), request this explicitly in your cancellation message. Some free trial users can cancel immediately without losing access to the remaining trial period. Tocancel recommends cancelling at least one week before your next billing date to avoid accidental charges.

Confirm your cancellation in writing

After you submit your cancellation (online, by email, or by mail), Arccos must send you a confirmation. Check your email (including spam folders) within 24 hours. If you do not receive a confirmation email within three business days, follow up with Arccos immediately. Do not assume silence means cancellation-written confirmation is your proof. Keep this email indefinitely. If Arccos continues to bill you after your cancellation date, you have documented evidence to dispute the charges with your bank.

Refund options and dispute resolution

Not all charges are permanent, and you have legal avenues to recover money if Arccos has billed you unfairly.

Requesting a refund for unauthorized charges

If Arccos charged you after a free trial without clear notice, or if you cancelled but were still billed, you have grounds to request a refund. Contact Arccos in writing (email or registered mail) and ask for a refund of the disputed charge. Include the charge date, amount, and your reason (e.g., "Cancelled before this billing cycle" or "Never consented to renewal"). Give Arccos 14 days to respond. If they refuse or ignore you, contact your credit card issuer or bank and request a chargeback. Tocancel advises starting the chargeback process while still in communication with Arccos, as banks often require evidence you tried to resolve the issue directly.

Disputing charges through your bank or credit card

Your bank or credit card company has a legal duty to investigate disputed charges on your behalf. Call the customer service number on the back of your card and explain the situation: "I was charged by Arccos for a subscription I cancelled" or "I was charged after a free trial without consent." The bank will open a dispute case and contact Arccos to investigate. You may be issued a provisional credit within 5-10 business days while the dispute is being resolved. The full investigation typically takes 30-60 days. Keep all documentation (cancellation emails, confirmation messages, screenshots) to support your claim.

Physical product returns under the 30-day guarantee

If you purchased Arccos hardware (sensors, club bundles, or rangefinders) and want a refund, you have 30 days from purchase to return the items. Log in to your Arccos account and use the return portal to initiate the return. Arccos will email you a prepaid return shipping label. Pack the items in their original condition (uninstalled sensors, unused apparel, standard configurations) and ship them using the label. Once Arccos receives and inspects the return, they will refund your money within 14 days. Custom items, installed grips, and used apparel cannot be returned.

Common cancellation mistakes and how to avoid them

Many people cancel Arccos but still get charged because they miss a critical step. You can protect yourself by knowing what goes wrong.

Not confirming cancellation in writing

If you call Arccos or chat online without following up in writing, you have no proof you ever cancelled. Phone calls and live chat conversations disappear. Always send an email or create a written record. Tocancel strongly advises never relying solely on verbal cancellation. If you have already cancelled verbally, follow up with an email the same day recapping the conversation: "This email confirms our phone call on [date] requesting cancellation of my account effective [date]."

Cancelling during a free trial but forgetting the conversion date

Free trials convert to paid memberships on a specific date. If you cancel too late (after the conversion), you will be charged. Check your confirmation email from when you signed up-it lists the exact trial end date. Mark this date on your calendar and cancel at least three days before it arrives. If you missed the window and were charged, request an immediate refund citing the lack of clear notice about the trial conversion.

Not checking your bank statement after cancellation

Even after cancelling, verify that no charges appear on your next billing cycle. Check your credit card or bank statement 7-10 days after your cancellation date. If an unexpected charge appears, contact your bank immediately. The longer you wait to dispute a charge, the harder it becomes to recover. Tocancel recommends setting a phone reminder for one week after your cancellation to check your statement.

Deleting cancellation confirmation emails

Keep every cancellation-related email forever. If Arccos continues to bill you months later, you will need proof of your original cancellation date. Store these emails in a separate folder or forward them to a backup email account. If you accidentally delete an email, check your Trash or Deleted Items folder-most email services keep deleted items for 30 days.

What to do after you cancel Arccos

Cancellation is not the end-make sure your access truly stops and your billing does not restart.

Verify your account shows as cancelled

Log back into your Arccos account one week after cancellation. Your subscription status should show "Cancelled" or "Inactive." If it still shows "Active" or displays an upcoming renewal date, contact Arccos immediately. This status is your best indicator that the cancellation went through. Take a screenshot of this page for your records.

Monitor your billing for unexpected charges

Set a calendar reminder to check your bank statement on the original billing date. If no charge appears, your cancellation worked. If Arccos charges you again after cancellation, you have 60-120 days (depending on your bank) to dispute the charge. Contact your bank right away if an unauthorized charge appears. Tocancel recommends keeping your cancelled Arccos account open in your browser bookmarks so you can quickly log in and verify the status if questions arise.

Delete your account for full privacy (optional)

Cancellation stops billing but leaves your account and data with Arccos. If you want complete removal, contact Arccos and request account deletion. Ask for confirmation that your personal data (email, payment info, shot history) will be permanently deleted. Arccos must honour this request within 30 days under Canadian privacy law. This step is optional but recommended if you value privacy.

Comparison of cancellation methods at a glance

Summary and next steps

Cancelling Arccos is straightforward when you follow the correct process and document everything. You have legal rights in Canada under the Consumer Protection Act and the Competition Act to cancel subscriptions, request refunds for unauthorized charges, and dispute billing errors. Whether you cancel online, by email, or by registered mail, always keep proof of your cancellation date. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money from unauthorized charges-and you can take the same confident action today.

Your next step: choose the cancellation method that suits your situation (online is fastest; email creates a legal record; registered mail is strongest for disputes). Send your cancellation request or click the cancel button now. Then monitor your bank statement for the next billing cycle to confirm the charges stop. If Arccos continues to bill you after cancellation, file a chargeback with your bank or contact your provincial consumer protection authority. Tocancel recommends acting within 14 days of any unexpected charge to maximize your refund chances.

Key contacts for escalation

If Arccos refuses to cancel or honour a refund, contact these authorities:

• Arccos support email: [email protected]
• Your provincial consumer protection office: Search "[Your Province] Consumer Protection" or visit the Competition Act enforcement body in your region
• Your bank or credit card issuer: Call the number on the back of your card to file a chargeback

Tocancel is here to guide you through every step of cancelling Arccos or any other subscription service. Visit Tocancel.com for guides on cancelling hundreds of services, templates for cancellation letters, and resources on your consumer rights in Canada and worldwide.