Cancel Arccos: The Right Way

How to cancel Arccos golf in new zealand and protect your rights

What Arccos golf is and why cancellation matters

Arccos Golf is a subscription-based mobile app and sensor system designed to track your golf performance, analyse your shots, and deliver AI-powered coaching advice through a feature called the AI Caddie. The platform combines small sensors that clip onto your golf clubs with a smartphone app that syncs your data in real time. If you've decided the service no longer serves your needs or your budget, you have clear consumer rights to cancel your subscription. At Tocancel, we help thousands of golfers understand exactly how to exit their Arccos membership without confusion or unnecessary charges.

How the Arccos system works

Each shot you take is recorded by the sensors and uploaded to the Arccos app, which then generates detailed analytics about your distance patterns, swing performance, and areas for improvement. The hardware (the sensors themselves) is a one-time purchase, but access to the app's features-including the AI Caddie coaching tool and advanced analytics-requires an active paid subscription. This distinction is important: you own the physical sensors, but you subscribe to the software that makes them useful. Some older hardware bundles, particularly Gen 1 sensors, came with lifetime app access included at no extra charge. Newer models include a limited free trial or one-year membership, after which recurring subscription fees apply unless you cancel.

Common reasons to cancel Arccos golf

You might cancel because the monthly or annual subscription fee no longer fits your budget, you're not using the app regularly enough to justify the cost, you've switched to a competing golf app, or you simply want to stop recurring charges on your card. Perhaps you've stopped playing golf, or the AI Caddie features aren't delivering the improvement you hoped for. Whatever your reason, cancelling before understanding your options and your consumer rights is a mistake many New Zealand golfers make. Tocancel exists to guide you through the cancellation process clearly, so you know exactly where you stand and what happens next.

Arccos golf pricing and what you're paying for

Before you cancel, it helps to understand exactly what you're paying for and when charges occur, so you can make an informed decision about whether to proceed or explore alternatives.

Current plans and costs in new zealand

The key point: hardware is separate from the app subscription. Your sensors are yours to keep forever, but the software features you use require an active membership. If your hardware came with a free trial or limited-time membership, you must cancel before that period ends if you don't want to be charged. Check your account dashboard on au.arccosgolf.com right now to confirm your exact renewal date and current plan tier.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects your rights when you purchase goods or services, and understanding this protection gives you leverage if Arccos Golf refuses a legitimate cancellation or refund request.

What the consumer guarantees act covers

Under the Consumer Guarantees Act 1993, goods and services supplied to you must be of acceptable quality, fit for purpose, safe, and free from defects. If Arccos Golf fails to deliver these standards, you have the right to cancel, request a refund, or claim compensation. Your legal position is straightforward: you are entitled to cancel a subscription at any time, and the company must honour that cancellation without penalty, provided you follow their specified cancellation method. If the service is defective, not fit for purpose, or the company breaches the terms of your agreement, you may also claim a refund of fees already paid. The Commerce Commission, New Zealand's consumer protection authority, enforces these rights and investigates complaints if companies refuse to comply.

Right to cancel within a cooling-off period

If you purchased Arccos Golf online or over the phone, you have the right to cancel within 14 days of purchase and receive a full refund, provided the service or goods have not yet been used or substantially used. This cooling-off right applies to both the hardware and any app subscription purchased at the same time. After 14 days, you can still cancel your ongoing subscription at any time without penalty, although you will not receive a refund for fees already paid unless the service is faulty or not as described. Document your cancellation request in writing (by email) so you have proof of when you cancelled and what was requested.

How to cancel Arccos golf in three ways

Arccos Golf offers three cancellation methods for New Zealand customers: through your online account dashboard, by email, or by phone. Choose the method that feels most comfortable, but we recommend email or the dashboard so you have a written record of your cancellation request.

Method 1: cancel via the online account dashboard

This is the fastest and most straightforward option, and you'll receive immediate confirmation.

1. Go to au.arccosgolf.com and log into your account using your email and password.
2. Navigate to the "Manage Membership" or "Account Settings" section (this may be labelled "Subscription" or "Billing" depending on your account version).
3. Look for an option that says "Cancel Membership," "End Subscription," or "Downgrade Plan."
4. Click this option and read the confirmation screen carefully. Arccos may offer a discount or pause option before you confirm the cancellation.
5. Follow the on-screen prompts to complete the cancellation. You should receive an immediate email confirmation at the address associated with your account.
6. Save this confirmation email for your records, as it proves the date and time you cancelled.

This method is instant and creates a digital paper trail, making it the strongest option if you need to dispute charges later.

Method 2: cancel by email

If the dashboard method doesn't work or you prefer written communication, send a cancellation email to Arccos directly.

1. Open your email client and compose a new message.
2. Address it to [email protected] with the subject line "Subscription Cancellation Request" or "Please Cancel My Arccos Membership."
3. In the email body, include:
   • Your full name and the email address associated with your Arccos account.
   • Your Arccos account username or user ID (if you know it).
   • A clear statement: "I request immediate cancellation of my Arccos Golf subscription effective today."
   • The date of your request.
4. Do not include payment card details or other sensitive information in the email.
5. Send the email and keep a copy in your sent folder.
6. Allow 5 to 7 business days for a response. If you don't receive confirmation within this time, follow up with a second email or escalate to phone (see Method 3).

Email cancellation is legally binding and creates a paper trail; if Arccos disputes your cancellation later, this email proves you requested it.

Method 3: cancel by phone

If you prefer to speak to someone directly, you can call Arccos customer support on +1 (844) 692-7226. This is a US-based number, so international call rates may apply; however, Arccos supports New Zealand customers through this line.

1. Call +1 (844) 692-7226 during business hours. Have your account email address and username ready.
2. When you reach a representative, clearly state: "I want to cancel my Arccos Golf subscription effective immediately."
3. Ask them to confirm your cancellation in writing via email so you have proof.
4. Request the name and ID number of the person who processed your cancellation.
5. End the call, then send a follow-up email to [email protected] summarizing the call: "Per my phone conversation with [representative name] on [date], I cancelled my subscription effective [date]."

Always follow a phone cancellation with a written confirmation email; this protects you if the company later claims your cancellation was never processed.

Refunds, billing, and stopping recurring charges

Understanding what you can and cannot claim a refund for is critical to managing your cancellation successfully and avoiding unexpected charges.

When you can request a refund

You are entitled to a refund in these situations: if you cancel within 14 days of purchase (cooling-off period) and have not substantially used the service; if the app is faulty, crashes repeatedly, or does not deliver the features described; if Arccos breaches the terms of service and fails to remedy the breach within 14 days of written notice; or if you were charged after your subscription was supposed to end. If any of these apply, request a refund in writing by emailing [email protected] with details of why you believe a refund is warranted and reference the Consumer Guarantees Act 1993 if the service was faulty.

Charges you cannot recover

Once your 14-day cooling-off period has passed and the service is working as described, you cannot recover fees already paid for past months or years of subscription, even if you did not use the app regularly. This is why cancelling as soon as you know you won't use the service is important. However, if you cancel your subscription, no further charges should occur after your current billing cycle ends. Check your bank or credit card statement 30 days after your cancellation to confirm no new charges have been applied.

Stopping recurring charges from your bank

If Arccos continues to charge you after you've cancelled and they do not respond to refund requests within 14 days, you have the right to contact your bank and dispute the charges. Ask your bank to block or cancel the recurring payment authorisation you gave to Arccos. Your bank will investigate the dispute on your behalf and may reverse unauthorised charges. Tocancel recommends keeping all cancellation emails and bank statements as evidence if you need to escalate to your bank or the Commerce Commission.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but many New Zealand consumers make preventable errors that lead to unwanted charges or lost refund rights. Here are the pitfalls to sidestep so your cancellation goes smoothly.

Mistake 1: cancelling only the app, not the hardware subscription

Arccos offers separate hardware and app subscriptions. If you own sensors purchased with a free trial or limited membership, cancelling only the app will not cancel any auto-renewal of your app subscription. Always log into your full account dashboard and cancel the subscription tier, not just a feature within the app. Tocancel has helped thousands of consumers realise they were still being charged because they cancelled the wrong way.

Mistake 2: missing the 14-day cooling-off deadline

If you've owned the service for more than 14 days and you've used it (even once), you lose your right to a full refund of the purchase price. You can still cancel the ongoing subscription, but you won't recover what you've paid so far. Calculate the 14-day window from your purchase date and act immediately if you want a refund.

Mistake 3: assuming the cancellation was processed without confirmation

The most common error is cancelling via the app, dashboard, or phone, then assuming the task is complete without receiving written confirmation. Three weeks later, another charge appears. Always verify your cancellation in writing, either by screenshot of a confirmation message or by email. If you cancelled by phone, email a follow-up summary to [email protected] the same day.

Mistake 4: not checking for promotional or locked-in periods

Some Arccos promotions or bundle offers come with a minimum commitment period (e.g., a one-year locked-in rate). If you cancel during this period, you may be charged an early exit fee. Review your original purchase receipt or email to check whether any lock-in period applies to your plan before you cancel.

Mistake 5: failing to document your request

If you cancel by phone only, and Arccos later claims no cancellation was received, you have no proof. Always create a paper trail: email, screenshot, or written follow-up. Tocancel advises retaining all cancellation-related emails for at least 12 months in case a dispute arises.

What happens after you cancel your subscription

Cancellation is not the end of the process; knowing what to expect in the days and weeks after you cancel will help you confirm everything went smoothly and catch any errors early.

Immediate changes to your account

Once your cancellation is processed, your app will likely display a message stating that your subscription has ended or that you're no longer a paid member. You may lose access to premium features like the AI Caddie and advanced analytics, depending on your plan. Your shot data and historical statistics should remain visible, but new shots may not be recorded or analysed until you renew. If you own Gen 1 sensors with lifetime access, your app access will continue indefinitely at no cost.

Billing and final charges

If you cancelled mid-cycle, your access may continue until the end of that billing period (e.g., end of month). You will not be charged again after your final billing date. However, check your bank or credit card statement 7 to 14 days after cancellation to confirm no renewal charge has been applied. If a charge appears after your cancellation date, contact [email protected] immediately with your cancellation confirmation email and request a refund.

Regaining access if you change your mind

If you cancel and later decide you want to rejoin, you can log back into your Arccos account and reactivate your subscription. You will not lose your historical shot data or statistics. Reactivation is straightforward and takes just a few minutes; you'll be asked to choose a plan and payment method. There is no penalty for cancelling and reactivating later, though any promotional discount you originally received will no longer apply.

Comparing Arccos with alternatives before you cancel

Before you cancel, it may be worth considering whether a different plan tier or competing app better serves your needs. Here's a quick comparison of options available to New Zealand golfers.

If you're cancelling because the cost is too high, consider Gen 1 Arccos sensors (NZ$115 one-time, lifetime access) or a free app like 18 Holes. If you're cancelling because the AI Caddie isn't helping, try a cheaper alternative like Golf Pad or switch back to traditional scorekeeping. Tocancel helps you find the right solution, not just cancel.

Summary of your cancellation checklist

Use this checklist to ensure your cancellation is complete and protected by your consumer rights.

Contact information and escalation

If Arccos Golf refuses to cancel your subscription or continues to charge you after cancellation, you have the right to escalate your complaint. Here's where to turn.

Arccos golf contact details

Email: [email protected]
Phone: +1 (844) 692-7226
Account dashboard: au.arccosgolf.com

New zealand consumer protection authorities

If Arccos fails to respond to your cancellation request or refund claim within 14 days, or if they continue to charge you after cancellation, lodge a complaint with the Commerce Commission. The Commerce Commission is New Zealand's consumer protection authority and has the power to investigate breaches of the Consumer Guarantees Act 1993 and compel refunds. You can file a complaint online at www.consumerprotection.org.nz or by contacting them directly at 0800 943 600. Provide copies of your cancellation emails, bank statements showing the charges, and any correspondence from Arccos.

Escalation through your bank

If Arccos will not refund unauthorised charges, ask your bank to dispute the transaction under the Consumer Guarantees Act or on the grounds that you withdrew permission for recurring payments. Your bank has 30 days to investigate and will often reverse charges in your favour if you provide proof of your cancellation request.

Final thoughts and next steps

Cancelling an Arccos Golf subscription is straightforward when you know your consumer rights and follow the correct procedure. You own your data, you own your rights, and you can cancel at any time. Whether you're stepping away because of cost, lack of use, or a preference for another app, the process takes just a few minutes if you use the dashboard or email method. Document everything, verify your cancellation in writing, and monitor your bank account for the next 30 days to ensure no unwanted charges reappear. If Arccos refuses to honour your cancellation or disputes your refund claim, the Consumer Guarantees Act 1993 and the Commerce Commission are on your side. Tocancel has helped thousands of consumers cancel golf apps, fitness subscriptions, and software services across New Zealand; our mission is to ensure you understand your rights and take confident action without hidden charges or confusion. Cancel today using the method that feels right for you, and reclaim control of your subscription spending.