Cancel Arccos: The Right Way

How to cancel Arccos golf membership and stop annual charges in malaysia

What Arccos is and why malaysians are getting caught by renewal charges

Arccos is a golf performance tracking and analytics platform that uses sensors, GPS technology, and artificial intelligence to monitor your game. The service operates through a mobile app and requires a paid membership to access its full suite of features. If you are here, you likely received an unexpected charge on your credit card or noticed that your subscription is set to renew automatically - this is a common frustration among Arccos users in Malaysia, and Tocancel is here to help you understand your rights and take control of your account.

The core features you are paying for

The Arccos paid membership is not a basic scorekeeping tool. Your subscription gives you access to Strokes Gained Analytics (which measures your performance improvement), Smart Club Distances (AI-calculated accuracy for each club), personalized AI Strategy recommendations, detailed Green Maps, and full shot tracking within the app itself. Many users purchase Arccos hardware bundles that include the first year of membership free - such as the Arccos Air package (USD $224.99, approximately RM 1,062) or Arccos Smart Sensors GEN 4 (USD $249.99, approximately RM 1,180). The critical moment arrives when that included year ends, because the annual renewal charge continues automatically unless you cancel beforehand.

How Arccos billing works for malaysian users

Arccos prices all subscriptions in US dollars (USD), so you will see charges in foreign currency on your Malaysian bank statement. The monthly equivalent advertised is approximately USD $16.67 (around RM 79), but the company bills annually, not monthly. This means you face a single large charge once per year instead of 12 smaller payments. Arccos does not operate a separate Malaysian office or local cancellation address - all support flows through their US-based team at [email protected] or by phone at +1-844-692-7226. Support hours are Monday to Friday, 11 am to 3 pm EST, which converts to 11 pm to 3 am Malaysian time the same night, making real-time contact quite difficult. Understanding this structure is essential before you attempt to cancel, because Tocancel recommends handling your cancellation through the account dashboard rather than relying on email support for time-sensitive renewals.

Your consumer rights and legal protections in malaysia

As a Malaysian consumer, your right to cancel a subscription is protected under the Consumer Protection Act 1999. This law gives you the right to clear information about what you are buying, transparent terms and conditions, and the ability to cancel recurring payments without unreasonable barriers. Your legal position is simple: you have the right to stop Arccos from charging you, and the company must respect that decision once you have formally cancelled.

What the consumer protection act 1999 covers

The Consumer Protection Act 1999 is enforced by the Malaysian Ministry of Domestic Trade and Cost of Living (formerly known as the Domestic Trade and Consumer Affairs Ministry). Under this law, subscription services must display renewal dates clearly, inform you before they charge you again, and provide a straightforward cancellation method. If Arccos charges you after you have formally cancelled, or if they make it deliberately difficult to cancel, you can file a complaint with the Ministry. Tocancel advises keeping records of every step you take - screenshots of your account, cancellation confirmation emails, and any correspondence with support. These documents become your evidence if you need to escalate a dispute later.

Your right to a refund

If Arccos has already charged you after your intended cancellation date, or if they charged you without your authorization, you have the right to demand a refund. The Consumer Protection Act 1999 gives you 14 days from the date of purchase to cancel a distance transaction (a transaction conducted at a time when the trader and consumer are not physically present in the same place) and receive a full refund. If your subscription falls into this category, you can request your money back. After 14 days, your refund rights depend on Arccos's own refund policy and the circumstances of the charge. Tocancel recommends contacting Arccos support with a written record of your cancellation attempt and the date you first cancelled - if you cancelled correctly and they still charged you, they should refund the unauthorized amount.

Methods to cancel Arccos membership in malaysia

You have three main pathways to cancel Arccos, and Tocancel recommends starting with the account dashboard method because it creates an immediate digital record that is harder for the company to dispute.

Cancel through your Arccos account dashboard

The fastest and most secure way to cancel is through your own account. Sign in to the Arccos app or visit the web portal at arccosgolf.com, navigate to your account settings, and look for a section labeled "Membership," "Subscription," or "Billing." Arccos will show your current renewal date and billing amount. Find the cancellation option - the company calls this "How do I cancel my membership" in their support documentation at support.arccosgolf.com. Click through the cancellation flow. Arccos often displays a retention screen offering discounts or alternative plans; you can ignore these and continue to the final confirmation. Complete the process and take a screenshot of the confirmation message. Arccos will send you a cancellation confirmation email to your registered address - keep this email as your proof of cancellation.

Cancel by email or phone if the dashboard method fails

If the dashboard cancellation does not work or you encounter an error, contact Arccos directly via email at [email protected] or by phone at +1-844-692-7226 during their support hours (Monday to Friday, 11 am to 3 pm EST). When you email, include your full name, the email address associated with your Arccos account, your current subscription plan name, your renewal date, and a clear statement: "I wish to cancel my Arccos membership effective immediately." Request a confirmation of cancellation in writing. Keep a copy of your email and Arccos's response. If you call, note the date, time, and the name of the support representative you spoke with - this documentation becomes critical if a charge appears after you thought you had cancelled.

Dispute the charge with your bank if Arccos continues billing

If Arccos charges you after you have cancelled, or if the cancellation does not take effect by your renewal date, contact your Malaysian bank or credit card issuer immediately. In Malaysia, the bank is obliged under Bank Negara Malaysia guidelines to investigate unauthorized or disputed charges. Provide your bank with the cancellation confirmation (the email or screenshot from Arccos) and explain that you cancelled but were charged again. Your bank can initiate a chargeback, which reverses the payment and forces Arccos to justify the charge. This is your legal safety net if Arccos does not honor your cancellation request.

Step-by-step guide to cancelling Arccos today

This section walks you through the cancellation process from start to finish, using the dashboard method that Tocancel recommends.

1. Open the Arccos app on your phone or visit arccosgolf.com in your web browser
   • If you are on the app, tap the menu icon (usually three horizontal lines) and select "Account" or "Settings"
   • If you are on the website, click on your profile icon in the top right corner and select "Account Settings"
2. Navigate to the membership or subscription section
   • Look for tabs labeled "Membership," "Billing," "Subscription," or "Premium"
   • This section displays your current plan, renewal date, and billing amount
3. Locate and click the cancellation option
   • This may be labeled "Cancel Membership," "Cancel Subscription," or "End Subscription"
   • Do not be distracted by offers to pause your membership or reduce your plan - select only the full cancellation option
4. Review the cancellation summary
   • Arccos will display your renewal date, the amount you would normally be charged, and the effective date of your cancellation
   • Verify that the cancellation date is today or immediate
5. Confirm your cancellation
   • Click "Confirm Cancellation" or the equivalent button
   • Arccos may offer a discount or a pause option - select "Cancel anyway" or similar to proceed
   • You will see a confirmation message on screen
6. Take a screenshot and check your email
   • Photograph the on-screen confirmation with the date and time visible
   • Within 2-5 minutes, check the email address associated with your Arccos account for a cancellation confirmation email
   • Download and save this email as your permanent record

Pricing breakdown and what you should not be paying after cancellation

Understanding the exact costs helps you verify that future charges do not occur after your cancellation.

Your cancellation stops future charges. If you purchased a hardware bundle with a complimentary first year, your subscription expires 12 months from your purchase date - cancellation prevents the automatic USD $200 (RM 945) annual renewal. Tocancel advises checking your account 3-5 days after your supposed renewal date to confirm no new charge has appeared.

What happens to your data and account after cancellation

Cancelling your Arccos membership does not immediately delete your account or your round history. However, your access to premium features changes the moment your cancellation takes effect.

Your data after cancellation

After your membership ends, your Arccos account remains active but downgrades to a free tier (if one exists) or becomes read-only. This means you can usually still view your historical shot data, scores, and club analytics, but you cannot log new rounds, upload new data, or use advanced AI features like Strokes Gained Analytics or Smart Club Distances. Your actual round history and statistics remain on Arccos's servers for a period - the company does not specify exactly how long in their standard support documentation. Tocancel recommends exporting or screenshotting your most valuable data (best rounds, club distance records, seasonal statistics) before you cancel, in case you want to move to another golf app or keep a personal record.

Account deletion and data removal

If you want to fully delete your Arccos account and request removal of your personal data, contact Arccos support at [email protected] with the subject line "Request for account deletion and data removal under GDPR and Malaysia Data Protection Act 2010." Include your account email and full name. Under the Malaysia Data Protection Act 2010, you have the right to request deletion of your personal information. Arccos is subject to this law for data it holds on Malaysian residents. The company typically responds within 14-30 days and will delete your account and associated personal data, though they may retain anonymized performance statistics for product improvement purposes.

Common mistakes to avoid when cancelling Arccos

Many Arccos subscribers cancel with the best intentions but make a small error that leaves their subscription active and their card charged. Here are the traps Tocancel sees most often.

Mistake 1: confusing app deletion with membership cancellation

Deleting the Arccos app from your phone does not cancel your membership. Your subscription will continue to renew on the scheduled date, and you will be charged even if the app is not installed. You must cancel through the account dashboard or contact support - app deletion alone is insufficient. Always log in to your account and follow the formal cancellation steps outlined in this guide.

Mistake 2: pausing instead of cancelling

Arccos offers a pause feature that temporarily freezes your subscription for 30 to 90 days. If you select "Pause" instead of "Cancel," your membership will resume automatically when the pause period ends, and you will be charged again without warning. If the company shows you a pause option during cancellation, ignore it and continue clicking until you find the permanent cancellation button.

Mistake 3: not checking your cancellation confirmation email

After you cancel, always verify that you receive a confirmation email from Arccos within 2-5 minutes. If no email arrives, your cancellation may not have gone through. Log back in to your account and check whether your subscription still shows as active. If it does, repeat the cancellation process or contact support immediately. Tocancel strongly advises not assuming your cancellation worked - actively confirm it.

Mistake 4: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, Arccos may still charge you for the next billing period if your cancellation is not processed instantly. The safest approach is to cancel at least 3-5 days before your renewal date. Check your account for the exact renewal date, and cancel well before that deadline. If a charge appears despite your cancellation, escalate to your bank immediately.

Mistake 5: forgetting to save your data before cancellation

Once your membership ends, your ability to export or access your detailed golf statistics may become limited. Before you cancel, open the Arccos app and take screenshots of your cumulative statistics, best rounds, and any data you wish to preserve. You can then import these records into another golf tracking app or keep them as a personal record.

Refund eligibility and how to request your money back

If Arccos has charged you and you believe the charge is unjustified, you may be eligible for a refund depending on the circumstances and timing.

Refunds within 14 days of purchase

Under the Consumer Protection Act 1999, if you purchased your Arccos subscription through a distance channel (online, by app, or over the phone rather than in a physical store), you have the right to cancel within 14 days and receive a full refund without providing a reason. This cooling-off period applies to your initial subscription purchase. Count the 14 days from the date Arccos charged your card, not from the date you signed up. To claim your refund within this window, contact Arccos at [email protected] with your invoice number or transaction ID and a clear statement that you wish to cancel under the 14-day consumer right. Arccos should refund your payment within 14 days of receiving your cancellation request.

Refunds for unauthorized charges after cancellation

If you cancelled your membership but Arccos charged you again during the next renewal cycle, the charge is unauthorized. Request an immediate refund from Arccos support with proof of your cancellation (your confirmation email or screenshot). If Arccos refuses to refund within 14 days, contact your bank and file a dispute. Your bank can reverse the charge and investigate Arccos's billing practices. In Malaysia, this dispute process is your legal right under Bank Negara Malaysia consumer protection guidelines.

Refunds for billing errors or double charges

If Arccos has charged you twice in the same month, charged you the wrong amount, or billed you in error, you are entitled to a full refund of the incorrect amount. Contact Arccos with a screenshot of your bank statement showing the duplicate or incorrect charge. The company should investigate and issue a refund within 7-14 days. If they refuse, escalate to your bank immediately. Tocancel recommends keeping detailed records of every charge on your statement - billing errors are surprisingly common with international subscriptions, and documentation is your best defense.

A checklist to confirm your Arccos cancellation is complete

Before you consider your cancellation done, work through this checklist to ensure Arccos will not charge you again.

If you have ticked every box on this list and no charge has appeared, your cancellation is complete. If you tick a box as incomplete or encounter an error, repeat the relevant step or contact Arccos support for clarification.

How tocancel helps you cancel Arccos safely

Tocancel (tocancel.com) is a consumer-rights platform dedicated to helping people like you cancel unwanted subscriptions and recover unauthorized charges. Tocancel has helped thousands of consumers cancel Arccos and dispute charges with their banks. Our guides use your legal rights as the starting point, translate complex consumer law into plain language, and provide step-by-step instructions you can follow immediately. If Arccos continues charging you after you have cancelled, or if you have any doubt about your cancellation status, Tocancel recommends keeping all your documentation and filing a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living. Tocancel also connects you with resources for pursuing chargebacks and refunds through your bank. Your right to cancel is not negotiable - Tocancel exists to ensure you can exercise that right confidently.

Contact address and escalation points for Arccos

If your cancellation attempt fails or Arccos refuses to honor your request, use these contact methods to escalate your complaint.

Primary contact information

Email: [email protected]
Phone: +1-844-692-7226
Support hours: Monday to Friday, 11 am to 3 pm EST (11 pm to 3 am Malaysia time)
Mailing address (warranty and cancellation enquiries): Arccos Golf, LLC, Stamford, Connecticut, United States

Arccos does not operate a Malaysian office, so all cancellations and disputes flow through their US headquarters. Email is typically faster than phone given the time zone difference.

Regulatory escalation in malaysia

If Arccos refuses to refund an unauthorized charge or violates your consumer rights, file a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Hidup). You can lodge a complaint online at the ministry's e-Aduan portal or by contacting their consumer division. Include your Arccos account email, transaction history, cancellation proof, and a description of the dispute. The ministry can investigate Arccos's billing and cancellation practices and compel the company to refund unauthorized charges.

If your bank has already reversed a charge, provide the chargeback reference number as evidence to the ministry. Tocancel recommends keeping all documentation - emails, screenshots, bank statements, and confirmation numbers - for at least 12 months in case the ministry asks for additional proof.

Your right to cancel Arccos is backed by Malaysian consumer law, and Tocancel has equipped you with the knowledge to defend that right. Follow the steps in this guide, document every action, and contact your bank if Arccos overreaches. You are in control, and Tocancel is here to support your decision to cancel.