Cancel Arccos: Step-by-Step Guide

How to cancel Arccos and stop golf tracking charges in the philippines

What Arccos is and why you should understand your cancellation rights

Arccos is a golf performance tracking platform that attaches small sensors to your clubs and uses GPS data to measure your game through a mobile app. The service is operated by Arccos Golf LLC, based in Stamford, Connecticut, United States. If you live in the Philippines and subscribe to Arccos, you need to understand how the billing model works and how to cancel properly, because auto-renewal charges can catch you off guard.

How Arccos works and the subscription trap

Arccos pairs wireless sensors attached to your golf clubs with a mobile application. During each round, the sensors track your shots, distances, and club performance automatically. The sensors themselves are sold separately, but the real cost comes from the subscription layer. You pay monthly to unlock the full analytics suite: automatic shot tracking, round summaries, adjusted yardages, and performance statistics through the Arccos app and website.

The service operates on auto-renewal. Your subscription renews automatically each month or year until you actively cancel it. This is where most users run into trouble. Free trials convert into paid plans if you do not cancel before the trial period ends, and recurring charges continue every month if you forget to stop the renewal. Many users assume they own their data permanently after paying once, but that is not how Arccos works. Your access to all golf data, stats, and performance history depends entirely on an active paid subscription.

Pricing and subscription tiers you should know

Arccos offers two main subscription tiers, both charged in US dollars. The Game Tracking Subscription costs $16.67 per month (approximately PHP 942 based on current exchange rates). The Smart Laser Subscription, which adds rangefinder-linked features and adjusted pin distances, costs $16.67 monthly as well (PHP 942). Both subscriptions renew automatically unless you cancel explicitly.

If you signed up for a free trial or promotional period, your charges begin the moment the trial expires unless you cancel beforehand. The moment you cancel, you lose access to the app's full feature set and the historical data stored in your Arccos account.

Your consumer rights under philippine law and how Arccos must treat you

As a consumer in the Philippines, you have clear legal protections that apply to Arccos and any other online service provider charging you money.

Your legal protections under the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) explicitly prohibits deceptive practices in subscription billing. Arccos must make its auto-renewal terms clear before you pay. If the terms are hidden, obscured, or buried in fine print that makes them hard to find or read, that is a violation of your rights as a consumer. You also have the clear right to cancel any subscription service without penalty, as long as you follow the company's stated cancellation process.

Your legal position is simple: if you submitted a valid cancellation request and Arccos continues to charge you after your cancellation date, that is unlawful billing. The Philippine National Consumers Affairs Group (NCAG) and the Department of Trade and Industry (DTI) are the enforcement bodies that handle complaints against companies that ignore cancellation requests or refuse to issue refunds for unauthorized charges.

Your refund rights and what you can claim

Under Republic Act No. 7394, you may be entitled to a refund if Arccos continues billing you after your cancellation date or if charges appear without your clear authorization. You also have grounds for a refund if the service failed to work as described or if the subscription terms were not clearly presented before you paid. If you paid for an annual plan and cancelled early, you may be entitled to a pro-rata refund for the unused portion, depending on Arccos' stated refund policy and Philippine law.

If Arccos refuses to refund you or ignores your cancellation request, you can file a formal complaint with the Department of Trade and Industry (DTI) or your regional Consumer Advocate. Keep records of all emails, payment receipts, and cancellation requests you submit. These documents are your evidence that you took the proper steps to cancel.

How to cancel Arccos from the philippines

Cancelling your Arccos subscription involves submitting your request to the company's support team and confirming that your charges have stopped.

The cancellation process: step-by-step

1. Log in to your Arccos account using the mobile app or the Arccos website
   • Use the email address and password you created when you signed up
   • If you forgot your password, use the "Forgot password" link on the login screen
2. Navigate to your account settings or subscription management page
   • Look for "Settings", "Account", "Subscription", or "Billing" in the menu
   • Some versions of the app may place this in a "Profile" or "Preferences" section
3. Find the option to manage or cancel your subscription
   • Select "Cancel subscription" or "End membership" if the option appears in your account dashboard
   • If the app does not offer a self-service cancel option, note the confirmation email or reference number
4. Send a cancellation email to Arccos support if the app does not allow self-service cancellation
   • Email address: [email protected]
   • Write in English and include: your full name, email address associated with your account, and the words "I request immediate cancellation of my Arccos subscription"
   • Ask for written confirmation of your cancellation date and final charge date
5. Send cancellation mail to the registered address if email receives no response within 5 business days
   • Mail to: Arccos Golf LLC, 700 Canal Street, 2nd Floor, Stamford, CT 06902, United States
   • Send via registered mail with tracking so you have proof of delivery
   • Include the same information as your email: your full name, account email, and cancellation request
6. Verify that your subscription has been cancelled
   • Check your email for a cancellation confirmation from Arccos within 3 to 5 business days
   • Log back into your Arccos account a few days later and confirm you can no longer access paid features
   • Monitor your credit card or bank statement to ensure no further charges appear after your stated cancellation date

Support contact information and time zone considerations

Arccos customer support operates Monday to Friday, 11 am to 3 pm Eastern Standard Time (EST). If you live in the Philippines, this translates to late evening or early morning depending on daylight saving changes in the United States. You can reach support by phone at 844-692-7226 or by email at [email protected].

The time zone mismatch means same-day responses are unlikely. If you need help, send an email and plan for a 24-hour or longer wait. Arccos does not advertise live chat support on its verified channels, so phone and email are your most reliable options. Tocancel recommends sending your cancellation request by email so you have a written record of the request and the date you submitted it.

Common mistakes that delay your cancellation

Cancellation delays often happen because of small but crucial steps you might miss. Below are the traps that catch most users and how to avoid them.

Mistakes that keep you charged

Many users assume that deleting the Arccos app cancels their subscription. It does not. Uninstalling the app does nothing to stop your auto-renewal charges. You must submit a cancellation request directly to Arccos support. If you cancel through the app and do not receive a confirmation email within 48 hours, send a follow-up email to [email protected] with the subject line "Cancellation confirmation request".

Another common trap is assuming that your old payment method will block future charges if you simply stop using it. Arccos may update your payment method automatically or attempt charges on a backup card if one is on file. The only way to prevent charges is to explicitly cancel your subscription through Arccos directly. Do not rely on blocking the payment method alone. Tocancel has helped thousands of consumers avoid hidden charges by cancelling through the proper channels instead.

Users who take out free trials often forget the trial expiration date. Set a phone reminder for two days before your trial ends so you have time to cancel before charges begin. Free trial conversions happen automatically on the expiration date unless you cancel in advance. If charges appear for a trial you never intended to continue, contact Arccos immediately and request a refund as an unauthorized charge under Philippine consumer law.

What happens after you cancel Arccos

Once Arccos processes your cancellation, your access to the service changes immediately or on your final billing date, depending on how Arccos handles your account.

Access and data after cancellation

After your cancellation takes effect, you lose access to the Arccos app's analytics features, performance history, and advanced statistics. Your historical golf data remains stored on Arccos servers, but you cannot view it without an active paid subscription. If you want to preserve your golf statistics, take screenshots or export any data the app allows before cancelling. Arccos does not offer a standard data export feature for free users, so plan ahead if your statistics are important to you.

Your wireless sensors will continue to function mechanically, but they will not transmit data to the Arccos app or cloud servers after your subscription ends. If you decide to resubscribe later, your account and historical data may be restored if you use the same email address, but you cannot assume this. Contact Arccos directly if you resubscribe and want to confirm whether your old data is available.

Confirming your cancellation worked

Monitor your bank statement or credit card statement for 30 days after your stated cancellation date. If a charge appears after that date, contact your bank or credit card company immediately and report the charge as unauthorized. Provide your bank with the cancellation email from Arccos as evidence that you requested the service stop. Your bank can reverse charges and issue a chargeback on your behalf if Arccos continues billing after you cancelled.

If you do not receive a cancellation confirmation email from Arccos within 5 business days of your request, follow up directly with Tocancel's guidance: send a second email to [email protected] with "Follow-up: Cancellation confirmation requested" as the subject line, or send registered mail to the address above. Tocancel recommends keeping all correspondence in one email thread so Arccos support can see your full history of requests.

If Arccos refuses to cancel or continues charging you

Arccos is legally required to process your cancellation request and stop charging you after your final billing date. If the company ignores your request or continues billing after you cancelled, you have formal remedies under Philippine law.

Escalation steps if Arccos ignores you

First, gather all evidence. Collect your cancellation email (or emails), payment receipts, bank statements showing unauthorized charges, and any responses from Arccos. Save screenshots of your account showing cancellation status if possible. This documentation is your proof that you took proper steps to cancel.

Next, send a formal demand letter to Arccos at the address listed above: Arccos Golf LLC, 700 Canal Street, 2nd Floor, Stamford, CT 06902, United States. Write in English and state your intention to file a complaint with the Department of Trade and Industry (DTI) if the company does not refund the unauthorized charges within 10 business days. Send this letter via registered international mail so you have proof of delivery.

If Arccos does not respond or refuses to refund you, file a formal complaint with the Department of Trade and Industry (DTI). You can file online at the DTI's consumer complaint portal or visit your nearest DTI office. Tocancel has guided consumers through this process, and it typically results in refunds once DTI investigates the complaint. The DTI has enforcement power over companies doing business in the Philippines, even if they are based in the United States.

Your bank's role in disputing charges

If your bank or credit card company charged you after cancellation, contact your bank immediately and request a chargeback or reversal. Provide your bank with your cancellation email and any other proof that you requested the service stop. Your bank can dispute the charge on your behalf and recover the money within 30 to 60 days. This is separate from your DTI complaint and gives you an immediate avenue to recover funds.

Checklist for cancelling Arccos

Understand your rights before you cancel

Cancelling your Arccos subscription is your right as a consumer in the Philippines. You do not need to provide a reason, and Arccos cannot charge a penalty for cancelling. The Consumer Act of the Philippines (Republic Act No. 7394) makes this clear. If Arccos continues to bill you after you cancel, that is unlawful. If the company refuses to acknowledge your cancellation request, file a complaint with the Department of Trade and Industry (DTI). Your bank can also reverse unauthorized charges if you dispute them within the time frame your bank allows.

Next steps and how tocancel helps you take action

Cancelling Arccos requires you to take the initiative, but the process is straightforward if you follow the steps above. Email [email protected] with a clear cancellation request, save the confirmation, and monitor your bank statement. If Arccos ignores you, escalate to the DTI or your bank. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, legal guidance and tracking every step of the cancellation process.

Your next action is simple: log into your Arccos account today, send your cancellation email tonight, and set a calendar reminder to verify that charges have stopped in 30 days. Keep all emails and receipts. If you face resistance, Tocancel is here to remind you of your rights and the enforcement channels available to you. You deserve to cancel a service whenever you choose, and Philippine law backs that right completely.

Contact information for Arccos and regulatory bodies

Arccos Golf LLC
700 Canal Street, 2nd Floor
Stamford, CT 06902
United States
Phone: 844-692-7226
Email: [email protected]
Support hours: Monday to Friday, 11 am to 3 pm Eastern Standard Time

Department of Trade and Industry (DTI) Consumer Complaint Portal
For complaints in the Philippines, visit the DTI website or call your local DTI office to report non-compliance with cancellation requests or unauthorized billing.

Philippine National Consumers Affairs Group (NCAG)
Contact through the DTI for escalation of unresolved consumer disputes involving online services.