Cancel Title Boxing Club: Step-by-Step Guide

How to cancel Title Boxing Club membership: your rights and step-by-step guide for malaysia

What you're actually paying for with Title Boxing Club

Title Boxing Club is a fitness membership service centred on group boxing classes, recurring billing, and location-based club access. The service operates through a tiered monthly membership model, with plans ranging from 4 classes per month to unlimited access, plus digital content through TITLE On Demand.

Here's what matters for Malaysian members: Title Boxing Club's official website lists locations exclusively in the United States, and no Malaysian branch exists in their location system. This means your membership, billing cycle, support contact, and cancellation process are all tied to a United States club location, not a local Malaysian outlet. As a result, you may experience time-zone delays in responses and your card will likely be billed in foreign currency (United States dollars) rather than Malaysian ringgit (RM).

Membership tiers and what each plan includes

Title Boxing Club offers three main membership levels on a month-to-month basis.

All plans operate on month-to-month billing, which means you can cancel at any time, but you must follow the company's stated 30-day advance notice requirement to avoid being charged for the following month. This is not a pure digital subscription you can cancel through your app store or payment provider; it is a location-based gym membership that requires a formal cancellation request submitted directly to your club.

Why the local availability matters to you

Because Title Boxing Club has no physical presence in Malaysia, you face three practical challenges. First, customer support operates only Monday to Friday, 9:00 AM to 5:00 PM Central Standard Time (CST), which translates to late evening or overnight for Malaysian members depending on daylight saving adjustments. Second, any billing dispute or cancellation issue must be handled across time zones and borders. Third, your card issuer will mark every charge as a foreign transaction, which may incur additional bank fees on top of the stated membership cost.

For Malaysian readers, this means you should budget an extra 200-300 RM in potential foreign transaction fees per year, and allow extra time for cancellation requests to be processed because the company operates only during United States business hours.

Your consumer rights and why they matter

Malaysian consumers are protected under the Consumer Protection Act 1999 (CPA 1999), which gives you legal rights over subscription services and recurring billing.

What the consumer protection act 1999 guarantees you

The Consumer Protection Act 1999 states that any trader (including fitness services) must provide you with clear, accurate information about the contract before you commit to it. This includes the full cost, the cancellation terms, and any recurring charges. Section 39 of the CPA 1999 also protects you against unfair contract terms; if a company's cancellation clause is unreasonable or hidden, the Domestic Trade and Cost of Living Ministry can intervene on your behalf.

In practice, this means Title Boxing Club must display the 30-day cancellation requirement clearly before you sign up, and they must process your cancellation request within a reasonable timeframe. If they continue to charge you after you have submitted a valid cancellation request, that is a breach of the CPA 1999, and you have the right to dispute the charge with your bank and escalate to the Ministry.

Your legal position in plain language

You own the right to cancel your membership at any time. The 30-day notice period is not a penalty; it is simply a window the company uses to manage billing cycles. If you submit a cancellation request within the stated timeframe, Title Boxing Club must honour it and stop all future charges. If they do not, you can contact your bank to reverse the unauthorised charge, and you can lodge a formal complaint with the Domestic Trade and Cost of Living Ministry (the enforcement body for the CPA 1999) if the company refuses to refund you.

The burden of proof is on Title Boxing Club, not on you. They must show written evidence that you did not submit a valid cancellation request, not the other way around. Therefore, you should always keep screenshots and email confirmations of every cancellation attempt you make.

How to cancel Title Boxing Club: step-by-step method

Cancelling Title Boxing Club requires you to submit a formal request through their official cancellation page, not through your app or payment provider, because the service is location-based.

Prepare your information before you start

Before you open the cancellation form, gather these details so you do not have to stop halfway:

• Your full name (as registered on your membership)
• Your email address linked to your account
• Your phone number
• Your home club location (the specific United States club you joined through)
• Your membership plan name (4x/Month, 8x/Month, or Unlimited)
• Your current billing date and the last charge you received
• A screenshot of your membership dashboard showing your active plan
• A copy of your last billing receipt or email confirmation

This preparation step takes five minutes and protects you if the company later claims they never received your request. You will have a paper trail showing exactly what you submitted and when.

Submit your cancellation request through the official channel

Follow these steps to cancel your membership:

1. Visit the Title Boxing Club cancellation page at titleboxingclub.com/cancellation
2. Select your home club location from the dropdown list
   • If your club is not listed, scroll to the bottom of the page and look for a general contact form
   • If no form appears, email support directly at [email protected] (confirm this email on their official website before sending)
3. Enter your full name, email address, and phone number into the form fields
4. In the message section, write: "I request to cancel my [plan name] membership effective [your desired cancellation date]. Please confirm cancellation and stop all future billing on my account."
5. Include your desired cancellation date at least 30 days from your next billing date
   • Example: if you are billed on the 15th of each month, submit your request by the 15th of the previous month
6. Take a screenshot of the completed form and your submission confirmation
7. Click submit and wait for a confirmation email from Title Boxing Club

You should receive a confirmation email within 24-48 hours (allowing for time-zone delays) that acknowledges your cancellation request and provides a reference number. Save this email indefinitely; it is your proof of cancellation.

What to do if you do not receive confirmation

If you submit your cancellation request and do not receive a confirmation email within 48 hours, take the following steps:

1. Check your spam and promotions folder for emails from Title Boxing Club or [email protected]
2. If nothing appears, wait until the next United States business day (Monday-Friday, 9:00 AM CST) and resubmit your request
3. If the form does not work, contact Title Boxing Club directly via email at [email protected] and include:
   • Your membership account number (if you have it)
   • Your full name and registered email address
   • Your home club name
   • Your desired cancellation date
   • A screenshot or copy of your previous cancellation attempt
4. If you receive no response after 5 business days, escalate to Tocancel and file a formal complaint with the Domestic Trade and Cost of Living Ministry

Do not delay escalation. The sooner you create a formal record, the sooner the Ministry can intervene if Title Boxing Club refuses to process your cancellation.

Refunds and what happens to your money after cancellation

Title Boxing Club's refund policy depends on when you request the cancellation relative to your billing cycle.

Refund eligibility based on your cancellation timing

If you cancel within the 30-day notice window before your billing date, you will not be charged again. This is not a refund; it is the prevention of a future charge. However, if you cancel after your most recent charge has already been processed, you are not entitled to a refund for that month under most gym membership policies, because you have already received access to the service for that billing period.

The exception is if you cancel within the cooling-off period. Under the Consumer Protection Act 1999, you have the right to cancel any distance contract (including online fitness memberships) within 10 calendar days of purchase without penalty. If you joined Title Boxing Club fewer than 10 days ago and you want a full refund, you are legally entitled to request it. Submit your cancellation request and clearly state: "I am exercising my right to cancel within the 10-day cooling-off period under the Consumer Protection Act 1999 and request a full refund."

After the 10-day window closes, any refund is at the company's discretion and is not guaranteed. However, if you can prove that Title Boxing Club continued to bill you after you submitted a valid cancellation request, you can dispute those charges with your bank as unauthorised transactions.

How to pursue a refund if you believe you are owed one

1. Review your cancellation confirmation email and your most recent billing statement to confirm the cancellation date and the last charge
2. If charges appear after your cancellation date, gather all evidence:
   • Screenshots of your cancellation confirmation
   • Your bank or card statement showing charges after cancellation
   • All email correspondence with Title Boxing Club
3. Contact Title Boxing Club directly via [email protected] and request a refund for any charges processed after your confirmed cancellation date
4. If Title Boxing Club refuses or does not respond within 10 business days, contact your bank and file a dispute as an unauthorised transaction
5. If your bank denies the dispute, file a complaint with Tocancel and the Domestic Trade and Cost of Living Ministry

Your bank can often reverse these charges faster than the company can process a refund, and the formal dispute record strengthens your case if you need to escalate further.

Common mistakes people make when cancelling Title Boxing Club

Many members try to cancel through their app store or payment provider, which does not work for this service, and then assume the cancellation went through when it did not. Weeks later, a charge lands and creates frustration and confusion.

Mistake 1: attempting to cancel through app stores or payment providers

Title Boxing Club is not a simple app subscription. You cannot cancel through Apple's App Store, Google Play, or by changing your payment method details. If you unsubscribe through these channels, the app will stop sending you notifications, but your Title Boxing Club account will remain active and you will continue to be billed. The official cancellation page is the only method that actually stops your membership.

Mistake 2: submitting your cancellation request too close to your billing date

The company requires 30 days' notice before your billing date. If you submit your request on the 25th and your billing date is on the 30th, that is only 5 days of notice and does not meet the requirement. Title Boxing Club will reject the request and you will be charged again. Always calculate backwards from your billing date and submit at least 32 days in advance to be safe.

Mistake 3: not keeping proof of your cancellation attempt

If you submit a cancellation request and receive no confirmation email, you have no evidence that you tried to cancel. The company can later claim they never received your request, and you will have no way to dispute that. Always screenshot your cancellation form before clicking submit and save any confirmation emails you receive.

Mistake 4: assuming silence means cancellation is complete

Just because you do not receive a rejection email does not mean your cancellation went through. Wait for an explicit confirmation from Title Boxing Club stating your cancellation date and reference number. If you do not have this confirmation in writing, you cannot prove you cancelled if a charge appears.

What to do after you cancel Title Boxing Club

Cancellation is not truly complete until you confirm that no further charges appear on your card. The process does not end with your submission.

Monitor your billing for the next two billing cycles

After you receive your cancellation confirmation, check your bank or card statement on your usual billing date and again 30 days later. You should see no charge from Title Boxing Club on either date. If a charge appears, you have grounds to dispute it as unauthorised and to escalate to the Domestic Trade and Cost of Living Ministry.

Keep all cancellation documentation indefinitely

Do not delete your cancellation confirmation email, screenshots, or bank statements for at least 12 months. If a billing dispute arises or if Title Boxing Club tries to claim you did not cancel, you will need this evidence. Store these documents in a folder on your computer and also email them to yourself as a backup.

File a complaint if you are charged after cancellation

If you are charged after your confirmed cancellation date, follow this escalation path: first, dispute the charge with your bank; second, contact Tocancel to document your experience; third, file a formal complaint with the Domestic Trade and Cost of Living Ministry. Do not wait for a second charge to appear before escalating. One unauthorised charge is enough to start the complaint process.

Pricing summary and cost comparison

Here is what you are actually paying per month, including estimated foreign transaction fees:

Foreign transaction fees typically range from 1.5% to 3% per charge, which adds RM7-23 per month depending on your card issuer. Request a fee-free international card from your bank if you plan to maintain this membership long term.

Common reasons members choose to cancel

Understanding why others cancel can help you decide whether cancellation is right for you, or whether you should negotiate differently.

Financial reasons

The annual cost of RM5,600-9,600 is substantial for many Malaysian consumers, especially when combined with foreign transaction fees. If your income has changed or your budget has tightened, cancellation is a valid option. Tocancel encourages you to cancel if you can no longer afford the service, rather than accumulating debt through unwanted charges.

Lack of use

If you have attended fewer than four classes in the past month, you are paying more per class than the cost of drop-in rates at many local Malaysian gyms. Cancelling and switching to a pay-per-class model often saves money.

Time-zone and support friction

The 13-15 hour time difference between Malaysia and the United States means urgent support requests take at least one full business day to receive a response. If you need immediate help, a local Malaysian gym membership may serve you better.

Access to local alternatives

Several Malaysian gym chains now offer boxing and fitness classes with 24-hour customer support in Malay and English. If you have discovered a local alternative, switching is often simpler than cancelling a foreign subscription and provides better accessibility.

Checklist before you cancel Title Boxing Club

Use this checklist to confirm you are ready to cancel and that you have completed every necessary step:

• [ ] You have located your next billing date on your bank or card statement
• [ ] You have calculated a cancellation date at least 30 days before that billing date
• [ ] You have taken a screenshot of your current membership plan and billing details
• [ ] You have visited the official Title Boxing Club cancellation page
• [ ] You have submitted your cancellation request with your full name, email, phone, club location, and desired cancellation date
• [ ] You have screenshotted your cancellation form before clicking submit
• [ ] You have received a confirmation email from Title Boxing Club with a reference number
• [ ] You have saved this confirmation email in a dedicated folder on your computer
• [ ] You have set a reminder to check your bank statement on your usual billing date
• [ ] You have confirmed no charge appears after your cancellation date

If you cannot check all boxes, do not proceed to cancellation yet. Incomplete preparation leads to missed deadlines and unwanted charges.

When to escalate to tocancel or the regulator

If Title Boxing Club refuses to cancel your membership or continues to bill you after a confirmed cancellation request, escalate immediately. Tocancel specialises in helping consumers navigate these disputes and has helped thousands of consumers cancel problematic subscriptions and recover refunds.

Your escalation options

First, gather all your evidence: cancellation confirmation email, screenshots of your membership details, your bank statements showing charges after cancellation, and all email correspondence with Title Boxing Club. Then choose your escalation path:

1. Contact Tocancel with your evidence and describe the issue. Tocancel can advise you on your next steps and help you prepare a formal complaint
2. File a dispute with your bank or card issuer as an unauthorised transaction
3. Lodge a formal complaint with the Domestic Trade and Cost of Living Ministry if Title Boxing Club refuses to refund you after you have provided proof of cancellation
4. If the Ministry cannot resolve it, escalate to the Consumer Tribunal, which has the power to order refunds and penalties

Do not feel pressured to accept the company's first response if it contradicts your evidence. You have legal rights under the Consumer Protection Act 1999, and Tocancel can help you assert them confidently.

Where to find help and contact information for Title Boxing Club

Title Boxing Club operates exclusively in the United States and has no Malaysian office or billing address. If you need to contact them, use these channels:

Title Boxing Club has no physical office in Malaysia and does not offer local customer service in Malaysian time zones or languages. All support must be routed through their United States headquarters.

Malaysian consumer authorities and tocancel contact details

If Title Boxing Club refuses to honour your cancellation request or continues to charge you, contact these authorities:

Tocancel has helped thousands of consumers cancel problematic subscriptions and secure refunds from companies that refused to honour their cancellation requests. If you need guidance, Tocancel is available to advise you every step of the way.

Your next step: cancel with confidence

Cancelling Title Boxing Club is straightforward if you follow the official process and give 30 days' notice. You have clear legal rights under the Consumer Protection Act 1999, and you have multiple escalation paths if the company refuses to cooperate. Do not delay your cancellation request if you have decided to leave; submit it today with all the documentation we have outlined, keep your confirmation, and monitor your bank statement to confirm the cancellation took effect.

If you encounter resistance or unexpected charges, Tocancel and the Domestic Trade and Cost of Living Ministry are ready to advocate on your behalf. Tocancel has helped thousands of consumers navigate subscription cancellations exactly like this, and you deserve the same support and clarity. Visit tocancel.com today to learn more about your consumer rights and to get help with your cancellation if you need it.