Cancel Cheers Health: The Right Way

How to cancel Cheers Health and protect your rights as a malaysian consumer

What Cheers Health is and why you might want to cancel

Cheers Health is a subscription-based wellness brand that delivers monthly supplement and recovery products to your door. The service focuses on after-drinking recovery aids, liver support, and hydration solutions, with prices ranging from RM90 to RM315 per month. If you have subscribed and now wish to stop, you have clear consumer rights under Malaysian law - and Tocancel is here to walk you through the exact steps to exercise them.

The subscription model and how auto-refill works

When you sign up with Cheers Health, your order enters an auto-refill cycle. This means the company will automatically charge your card and send you a new delivery every month unless you actively cancel. The key detail: you must submit your cancellation request at least 24 hours before your renewal date. If you miss this window, the next charge will go through, and you will need to request a refund separately.

This model frustrates many subscribers because the cancellation process is not automatic or one-click - it requires you to email the company. Therefore, understanding your exact renewal date before you act is essential to avoid unwanted charges.

Current product pricing in malaysian ringgit

Cheers Health prices its products in RM and may adjust prices based on exchange rates. The standard monthly offerings include Restore After-Alcohol Aid, Relief Next Morning Aid, Protect Daily Liver Support, Hydrate After Alcohol Hydration Mix, and combo packs. Because pricing can shift, take a screenshot of your current plan, the exact amount you were last charged, and your renewal date before you cancel. This evidence will support any refund request if needed.

Your consumer rights when cancelling a subscription

Malaysian law protects you when you cancel a subscription service. Your rights are set out in the Consumer Protection Act 1999 and enforced by the Malaysian Ministry of Domestic Trade and Consumer Affairs.

What the law says about cancellation and refunds

Under the Consumer Protection Act 1999, you have the right to cancel a subscription contract. The law recognises that auto-refill arrangements can lock consumers into unwanted charges, and it gives you power to exit. Your legal position is straightforward: once you submit a valid cancellation request before the renewal date, the company must honour it and stop future charges. If they do not, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.

In practice, this means Cheers Health cannot ignore a clear cancellation email or claim the request was "lost." You have the right to proof of cancellation, and if a charge goes through after you cancel, you have grounds to demand a refund. Tocancel recommends you always keep copies of your cancellation email and any confirmation the company sends in reply.

What happens if Cheers Health refuses to cancel

If you email your cancellation request and receive no response, or if Cheers Health charges you again after you cancel, you have escalation options. Your first step is to send a follow-up email with a clear subject line such as "Cancellation Request - Urgent." Keep the email thread intact so timestamps are visible.

If the company still does not respond or refund within 14 days, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs. They investigate subscription cancellation disputes and can compel the company to act. Tocancel has guided consumers through this process, and in most cases, the threat of a formal complaint prompts immediate action.

How to cancel your Cheers Health subscription by email

Email is the only verified cancellation method Cheers Health lists in its terms and conditions. This section walks you through the exact steps to submit a cancellation request that cannot be ignored or misunderstood.

Step-by-step cancellation process

1. Open your Cheers Health account or your latest order confirmation email and locate your renewal date.
   • Check the exact date the next charge is scheduled (e.g., 15 June 2024).
   • If you cannot find it, log in to your account and check the subscription or billing section.
2. Note down the following information to include in your email:
   • Your full name as it appears on the account.
   • The email address linked to your Cheers Health account.
   • Your last order number (if you have it).
   • The product name(s) you subscribed to.
   • The exact renewal date.
   • The last amount charged (e.g., RM135.00).
3. Compose a clear, concise email to [email protected] with the subject line "Subscription Cancellation Request."
   • Example: "I am writing to request immediate cancellation of my Cheers Health auto-refill subscription before my renewal date on [DATE]. My account email is [YOUR EMAIL], and my order number is [NUMBER]. Please confirm the cancellation by email once processed."
4. Send the email at least 24 hours before your renewal date.
   • Do not wait until the last moment; send it 3 to 5 days before renewal to allow processing time.
5. Wait for a confirmation email from Cheers Health acknowledging your cancellation.
   • They should confirm that your auto-refill has been stopped and no further charges will occur.
6. If you do not receive a reply within 48 hours, send a follow-up email.
   • Keep the same email thread so your initial request and follow-up are visible as one conversation.
   • This creates a clear timestamp record if you later need to escalate to the authorities.

Cancellation via the app store (if you subscribed through iPhone or android)

If you purchased your Cheers Health subscription through the Apple App Store or Google Play Store, you must also cancel through the app store itself, not by email alone. This is because the app store handles the payment, not Cheers Health directly.

For iPhone or iPad: Go to Settings, tap your name, select Subscriptions, find Cheers Health, and tap Cancel Subscription. Confirm the cancellation in the pop-up menu. You should receive an email confirmation from Apple.

For Android devices: Open the Google Play Store app, tap your profile icon, go to Manage Subscriptions, select Cheers Health, and tap Cancel Subscription. You will receive a confirmation email from Google.

After cancelling through the app store, also send an email to [email protected] confirming that you have cancelled via the app store and requesting written acknowledgment. This double-cancellation ensures no gaps in your protection.

What happens after you cancel

Cancellation does not end the moment you hit send. Understanding what to expect after you submit your request helps you spot any problems early and act fast if needed.

Monitoring your account after cancellation

After you receive cancellation confirmation from Cheers Health, log into your account and check that your subscription status has changed to "Cancelled" or "Inactive." This visible proof protects you if a charge occurs later and you need to claim it was unauthorised.

Watch your credit card or bank statement for your next scheduled renewal date. If no charge appears, your cancellation worked. If a charge does appear after you cancelled, contact your bank or card issuer immediately and dispute the transaction as unauthorised. Tocancel recommends setting a phone reminder for the day after your renewal date so you remember to check.

Requesting a refund if you were charged after cancellation

If Cheers Health charged you after you submitted a valid cancellation request, you have the right to a refund. Email [email protected] immediately with your cancellation email as proof and request a full refund within 7 days. Include the transaction amount, date, and your bank reference number.

If the company does not refund within 7 business days, contact your bank and initiate a chargeback or dispute. Tell your bank you cancelled before the charge date and have proof by email. Most Malaysian banks will reverse the charge within 14 days once a dispute is filed.

Pricing and what you are paying for each month

Cheers Health's monthly products have fixed prices in Malaysian ringgit, though exchange rates may cause occasional adjustments. Below is a table of the current standard offerings to help you identify your exact subscription.

If your bank statement shows a different amount, screenshot it and include that figure in your cancellation email. Tocancel recommends comparing your last three charges to the table above to confirm you are cancelling the correct subscription.

Common mistakes when cancelling and how to avoid them

Many subscribers cancel but still face unwanted charges because they overlook a single step or misunderstand the timing. You can prevent this frustration by knowing what goes wrong most often.

Missing the 24-hour cancellation deadline

The most frequent mistake is sending a cancellation email after the renewal date has passed. If your renewal date is 15 June at midnight and you email on 15 June at 2 p.m., your cancellation arrives too late. The charge may already be processing, and you will have to request a refund instead of preventing the charge altogether.

Therefore, send your email 3 to 5 days before the renewal date. This gives the company ample time to process and gives you a safety buffer if your email is delayed or overlooked.

Cancelling via email only if you subscribed through an app store

Many subscribers email Cheers Health to cancel but forget to cancel within the App Store or Google Play Store as well. The company may stop its end, but the app store continues to process monthly charges. You must cancel in both places to fully stop the subscription.

Check your order confirmation email to see whether you purchased directly from Cheers Health or through the app store. If it says "Apple" or "Google," you have a dual cancellation duty.

Not keeping proof of your cancellation request

If you delete your cancellation email or assume the company received it without confirmation, you lose your evidence if a charge occurs later. Always keep your sent email and any reply from Cheers Health in a dedicated folder. This proof is your legal protection if you need to escalate to your bank or the authorities.

Tocancel's approach is simple: screenshot your cancellation email and the confirmation reply, and save both to your phone or computer immediately after sending. This takes 30 seconds and shields you from disputes.

Checklist before you hit cancel

Use this checklist to ensure you are ready to cancel and have all the information you need to succeed.

Contact information and escalation address

If you need to reach Cheers Health or escalate a cancellation dispute, use the following official contact details.

Cheers Health support channels

The only verified cancellation method Cheers Health lists is email: [email protected]. The company also maintains a support centre at support.cheershealth.com, though response times are not guaranteed to be faster than email.

According to Cheers Health's terms and conditions, the official cancellation address for the company is its headquarters in Houston, Texas, USA. However, Cheers Health processes Malaysian subscriptions separately, and all Malaysian cancellation requests should be sent to the email address above, not a physical mailing address.

Escalation to malaysian authorities

If Cheers Health does not respond to your cancellation or refund request within 14 days, or if a charge appears after you cancel, file a complaint with the Ministry of Domestic Trade and Consumer Affairs. You can submit a report through their online portal or visit a local office.

Ministry of Domestic Trade and Consumer Affairs
Website: mdtcc.gov.my
Contact: 1-800-88-5050 (toll-free hotline)
Purpose: Dispute resolution for subscription cancellations and unauthorised charges

When you file a complaint, attach your cancellation email, confirmation reply (if any), screenshots of your subscription and billing history, and a copy of the disputed charge from your bank statement. The Ministry investigates and can compel the company to refund you.

Why tocancel helps you cancel with confidence

Cancelling a subscription should not feel like a fight. Yet subscription services count on subscribers forgetting their renewal dates, missing deadline windows, or giving up after one ignored email. That is why Tocancel exists: to give you the knowledge, the exact steps, and the legal backing you need to cancel cleanly and on time.

Tocancel has helped thousands of consumers cancel unwanted subscriptions across Malaysia by breaking down each company's rules, providing the correct contact information, and showing them how to protect themselves if the company ignores their request. When you use Tocancel's guides, you avoid the common mistakes that trap other subscribers and you have the law on your side.

For Cheers Health, the path is clear: email [email protected] at least 24 hours before your renewal date, keep proof, monitor your account, and escalate to the Ministry if needed. Tocancel's resources make this process straightforward and your rights ironclad. Start your cancellation today with confidence, knowing Tocancel has already walked thousands through exactly this process.