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Cancel Redirect Health: The Right Way
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How to cancel Redirect Health in malaysia and reclaim your money
What Redirect Health is and why malaysians are cancelling
Redirect Health is a US-based subscription health membership service that offers telehealth consultations, routine care visits and selected medical support under recurring monthly plans. For Malaysia, the service operates entirely online with no verified local office, which means cancellation happens through digital channels only.
If you signed up and now want out, you have the right to cancel at any time. The Consumer Protection Act 1999 (Malaysia) gives you clear grounds to terminate a distance contract like this one. At Tocancel, we help thousands of Malaysians understand their cancellation rights and take action without delay or confusion.
Why malaysians struggle with Redirect Health
The main friction points are straightforward. Redirect Health shows pricing in US dollars (with approximate RM conversion), has no dedicated Malaysian support team, and does not display a self-service cancellation button in your account dashboard. Support is listed as available 24/7 through Member Support (888-407-7928) and email ([email protected]), but language barriers and timezone delays can make the process feel drawn out.
Many members also report confusion about whether charges will stop immediately after cancellation, or whether they will be billed one more time. This uncertainty is exactly why you need clear steps before you act.
The business model and what you are paying for
Redirect Health operates on a recurring monthly billing cycle. Once you enrol, your card is charged every month until you explicitly cancel. The service does not clearly state a minimum lock-in period or a free-trial cooling-off window in the publicly available material, so assume billing continues indefinitely unless you take action.
The entry-level plan (iEverydayCARE Routine Care) costs approximately RM741 per month and covers routine visits, 24/7 virtual consultations and mental health services. Higher tiers add hospital coverage, specialist access and prescription benefits at RM1,794 and RM2,181 per month respectively. If you are no longer using these services or prefer a Malaysian health card instead, cancellation is your next step.
Your consumer rights and what they mean for you
Malaysia's Consumer Protection Act 1999 protects you when you buy services at a distance (online or by phone). This law covers subscription cancellations and gives you specific leverage.
Your legal position under malaysian law
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract within 10 calendar days of purchase without penalty, provided you have not already begun using the service. If you have already used Redirect Health but now want to leave, the law still protects you from unfair contract terms, automatic billing traps, and unresponsive support.
If Redirect Health continues to charge you after you have sent a clear cancellation request, you have grounds to dispute the transaction with your bank or credit card issuer under the Banking and Financial Institutions Act 1989. Tocancel recommends documenting every cancellation attempt so you have proof if you need to escalate to your bank.
Who enforces these rights in malaysia
The Ministry of Domestic Trade and Cost of Living (KPDNHEP) is the government body responsible for protecting consumers in Malaysia. If Redirect Health refuses to cancel your account or continues billing after your cancellation request, you can lodge a formal complaint with KPDNHEP at their online portal or at 1-300-88-5050. Tocancel advises keeping copies of all emails and screenshots as evidence before you escalate.
Your rights are real and enforceable. Do not accept a "sorry, we cannot cancel" response from Redirect Health support.
Pricing breakdown and comparison with malaysian alternatives
Understanding what you are paying helps you decide if cancellation is the right move, and what to switch to instead.
Redirect Health monthly costs in malaysia currency
| Plan name | Original USD price | Approximate RM cost per month | Key features |
|---|---|---|---|
| iEverydayCARE Routine Care | $157 | RM741 | Virtual visits, routine care, mental health |
| iEverydayCARE Hospital | $380 | RM1,794 | Hospital cover, specialists, imaging |
| iEverydayCARE Hospital PLUS | $462 | RM2,181 | Broadest labs, prescriptions, fewer limits |
Local malaysian health cards that may suit you better
If you cancel Redirect Health, consider switching to a Malaysian health insurance plan instead. These offer local provider networks, Bahasa Malaysia support and RM-based pricing.
| Provider and plan | Monthly premium (approx.) | Key benefits | Why switch |
|---|---|---|---|
| AIA A-Plus Health Gold | RM200-400 | Local hospitals, cashless claims | No US-based support delays |
| Great Eastern SmartMedic | RM180-350 | Wide network, outpatient cover | Trusted Malaysian insurer |
| Etiqa Medical Essential | RM150-300 | Hospital and outpatient cover | Lower entry cost |
| Takaful plans (CIMB, Allianz, etc.) | RM150-300 | Islamic-compliant health cover | Religious preference option |
These Malaysian providers operate with local claims teams, Bahasa Malaysia support lines and instant network visibility. Tocancel recommends researching one of these before you cancel Redirect Health, so you do not leave yourself uninsured.
How to cancel Redirect Health step by step
Redirect Health does not offer a self-service cancellation button in your account dashboard, so you must contact Member Support directly. Follow these steps to ensure your cancellation is recorded and your billing stops.
Prepare your account information
Before you contact support, gather the following details so you can verify your identity quickly and avoid delays.
- Log into your Redirect Health account and note your plan name (e.g. iEverydayCARE Hospital)
- Take a screenshot of your current plan page and the last charge amount
- Write down your account email address and the last four digits of your payment card
- Note the date of your next expected billing (usually shown in your account or on your last receipt)
- Prepare a brief reason for cancellation (optional but useful: "switching to local health plan" or "no longer need service")
Contact Redirect Health member support and request cancellation
You now have two channels to reach Redirect Health. Use both if the first does not respond within 48 hours.
- Call Member Support at 888-407-7928 (international number; expect possible delays due to timezone difference)
- Say clearly: "I want to cancel my Redirect Health membership effective immediately"
- Verify your identity when asked
- Ask for a confirmation number and the cancellation effective date
- Request they email you a cancellation confirmation to your registered address
- Send a cancellation email to [email protected]
- Subject line: "Cancellation request for [your account email]"
- Body: State your full name, account email, and "I request immediate cancellation of my Redirect Health membership. Please confirm the cancellation effective date and refund eligibility. I expect no further charges after today."
- Keep a copy of this email in your records
- If you do not receive a response within 3 business days, send a follow-up email or call again
- Do not assume silence means cancellation. Redirect Health must confirm in writing
At Tocancel, we advise using email as your primary method because it creates a time-stamped record that protects you if billing continues or disputes arise later.
Verify cancellation and monitor your card
Cancellation is not complete until you have written confirmation. Take these final steps to ensure you are protected.
- Wait for a cancellation confirmation email from [email protected]
- This email should state the exact date your membership ended and confirm no further charges will occur
- Check your bank or credit card statement 2-3 days after the stated cancellation date
- If you are still charged after the cancellation date, contact your bank immediately to dispute the charge
- Save all cancellation emails and bank statements as proof for potential complaints to KPDNHEP or your bank
Refunds, billing stops and what happens next
The refund timeline depends on when you cancel and how much of your billing cycle has passed.
When you can expect a refund or credit
Redirect Health does not publicly state a clear refund policy on their website. This means you should assume the following: if you cancel mid-cycle, you are unlikely to receive a pro-rata refund for unused days unless you cancel within the first 10 days (the Consumer Protection Act 1999 cooling-off window). If you are past that window, your cancellation will stop future charges but will not return money you have already paid.
The practical approach: ask Redirect Health support directly whether you are eligible for any refund or credit towards your last payment. Frame it as: "I cancelled on [date]. Am I eligible for a refund for the unused portion of my current month?" If they refuse, you have the right to lodge a complaint with KPDNHEP under unfair contract terms, but do not expect them to reverse charges unless you have a compelling argument (e.g. service was unusable or they misled you).
Confirming your billing has stopped
After cancellation, check your account one final time to confirm it shows "Cancelled" or "Inactive" status. If your account still appears active after 5 business days, call Member Support again and escalate your concern. Do not ignore this step.
Your next credit card or bank statement should show no charge from Redirect Health. If a charge appears, contact your bank within 30 days to dispute it as an unauthorized transaction (you have legal grounds because you sent a cancellation request). Tocancel recommends flagging this immediately so your bank can reverse it and investigate.
Common mistakes people make when cancelling Redirect Health
Cancellation frustration is real, and small missteps can delay the process or leave you vulnerable to ongoing charges. Avoid these traps.
Mistake 1: assuming silence means your cancellation went through
Many Malaysians contact Redirect Health support by email or phone, hear nothing, and assume they are cancelled. Weeks later, they are charged again. This happens because email support in the US does not always follow up with confirmation, and international calls can have communication gaps.
Always require written confirmation. If support does not email you a cancellation letter within 2 business days, chase them again. Tocancel advises treating the absence of confirmation as a cancellation failure, not a success.
Mistake 2: not documenting your cancellation request
If you call Member Support and speak to a person, note the agent's name, the time of the call, and their confirmation number. If you email, keep a copy of your sent email and their reply. Do not delete these messages.
When you dispute a charge with your bank 6 months later, you will need proof that you cancelled. A screenshot of an email or a note with a call reference can be the difference between a refund and a denial.
Mistake 3: not checking your statement after cancellation
Redirect Health may process one final charge after you cancel if timing overlaps with their billing cycle. This is common with subscription services and is usually legitimate, but you must verify. If a charge appears more than 5 days after your stated cancellation date, contact your bank and dispute it as unauthorized.
Mistake 4: cancelling by phone and not following up with email
Phone cancellations in international timezones are prone to misunderstanding. Follow up your phone call with an email within 24 hours that says: "I called Member Support today at [time] and requested cancellation. I was told my request would be processed. This email confirms my cancellation request in writing. Please reply with a cancellation confirmation." This creates a paper trail Redirect Health cannot ignore.
Common traps and how to avoid them
Redirect Health's billing system has built-in friction that makes cancellation feel harder than it should be. Knowing these traps helps you navigate them.
Trap 1: no self-service cancellation option
Unlike many subscription services, Redirect Health does not let you cancel in your account dashboard. This forces you to contact support and introduce delays. There is no workaround; you must call or email. Tocancel recommends using email because it is timestamped and creates evidence.
Trap 2: unclear billing cycle and auto-renewal language
Redirect Health does not clearly state on their website whether they notify you before billing, or how many days' notice you get. This means you should assume your payment is automatic and recurring until you cancel. Do not assume a free trial or a notice period; cancel as soon as you know you do not want the service.
Trap 3: timezone delays and slow support responses
Member Support is US-based, so your email may sit overnight or over a weekend before you get a reply. Plan for 2-3 business days minimum. If you need faster cancellation, use the phone line, but expect higher costs if you are calling from Malaysia. Tocancel advises calling during US business hours (8am-5pm EST) for the quickest response.
Trap 4: language barriers in confirmation emails
Redirect Health support may use unclear language or jargon in their cancellation confirmation. If you receive an email that does not explicitly say "Your membership has been cancelled and no further charges will occur," ask them to clarify in writing. Do not assume you are cancelled based on a vague response.
Before you cancel: should you stay or go?
Cancellation is irreversible, so ask yourself these questions first.
Reasons to keep Redirect Health
- You are using the telehealth service regularly and it is helping you manage your health
- You have specialist access you need and cannot find locally in Malaysia
- Your employer subsidizes the cost and you are not paying the full fee
- You want a backup international health service alongside your local Malaysian plan
Reasons to cancel Redirect Health
- The service is too expensive compared to local Malaysian health insurance (RM741-RM2,181 per month is premium pricing)
- You prefer to use local hospitals and Malaysian support staff who speak your language
- You have not used the service in the past 3 months and do not expect to use it soon
- You are switching to a Malaysian health plan with a local network
- You are experiencing recurring billing issues or unclear charges
- The timezone and language barriers make support frustrating
If you check more boxes in the second list, cancellation is the right choice. If you check more in the first list, consider downgrading to a lower-tier plan instead of cancelling entirely. However, Redirect Health does not offer downgrade options in the public material, so cancellation may be your only leverage.
What to do after your Redirect Health cancellation
Cancellation is a moment to pause and plan your next health cover. Do not leave yourself uninsured while you transition.
Switch to a malaysian health plan
Within 1 week of your Redirect Health cancellation confirmation, apply for a local health plan. The table earlier in this guide lists four popular Malaysian providers. Request quotes from at least two of them, compare the premium against the coverage, and choose one that includes a hospital network you trust.
Do not wait. If you cancel Redirect Health on 15 June and apply for a Malaysian plan on 22 June, you may have a gap in cover. Apply before you cancel, get approved, and only then request Redirect Health cancellation.
Update your health records
If you have used Redirect Health for routine checkups, request copies of your medical records before you cancel. Ask support for a patient portal export or printed summary. This is your right under the Personal Data Protection Act 2010 (Malaysia). Your new Malaysian provider may need this information.
Monitor your card for 90 days
Keep watching your credit card or bank statement for 90 days after cancellation. Redirect Health should not charge you again, but subscription services sometimes have glitches. If a charge appears, contact your bank immediately and cite your cancellation email as proof.
Save your cancellation confirmation forever
File away your cancellation email and any correspondence with Redirect Health in a folder labeled "Redirect Health Cancellation 2024" (or the relevant year). If you dispute a charge months later, you will need this proof. Tocancel advises screenshotting the email as well, so you have a backup if the email account is ever inaccessible.
Pricing and cancellation checklist
Use this checklist to ensure you have covered every step before and after cancellation.
| Task | Status | Notes |
|---|---|---|
| Gather account details (email, card last 4 digits, plan name) | ☐ | Complete before contacting support |
| Call Member Support (888-407-7928) or email [email protected] | ☐ | Use both channels if first has no response in 48 hours |
| Request cancellation confirmation in writing (email) | ☐ | Do not assume verbal confirmation is enough |
| Check your account shows "Cancelled" or "Inactive" status | ☐ | Verify 5 days after cancellation request |
| Monitor bank statement for next charge | ☐ | Check 2-3 days after cancellation date |
| Apply for Malaysian health plan replacement | ☐ | Do not leave yourself uninsured |
| Save cancellation email and all correspondence | ☐ | Keep as proof for 1+ year |
| Dispute any post-cancellation charge with your bank | ☐ | Act within 30 days of unauthorized charge |
How tocancel helps you cancel with confidence
Redirect Health cancellation can feel isolating when you do not know your rights or the exact steps to take. Tocancel exists to bridge that gap.
Our Tocancel platform provides step-by-step cancellation guides for over 500 subscription services, consumer rights explainers tailored to Malaysia, and community feedback from others who have cancelled the same service. When you cancel through Tocancel, you get a cancellation template email, a checklist to track your progress, and direct links to the cancellation channels so you do not waste time searching.
Tocancel has helped thousands of consumers cancel Redirect Health and other health subscriptions, dispute unwanted charges, and reclaim their money through bank dispute processes. We also provide escalation advice if Redirect Health refuses to cancel or continues billing after your request.
Visit Tocancel.com and search for "Redirect Health" to access your free cancellation guide, printable checklist and sample cancellation email.
Contact information for Redirect Health cancellation
Use these official channels to request your cancellation. Because Redirect Health does not have a verified operating office in Malaysia, you will deal with US-based support only.
Primary cancellation contacts
Member Support phone line: 888-407-7928 (international number; available 24/7)
Member Support email: [email protected]
Official website: redirecthealth.com (no dedicated Malaysian page)
Expected response time: 2-3 business days for email; immediate via phone
Escalation if Redirect Health does not respond
If Redirect Health refuses to cancel or does not respond to your cancellation request within 5 business days, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP):
KPDNHEP hotline: 1-300-88-5050
KPDNHEP online complaint portal: Proceed to the KPDNHEP website and select "Consumer Complaint"
What to include in your complaint: Copy of your cancellation email request, proof of attempted contact (screenshots or call logs), copies of your billing statements showing continued charges, and the date you requested cancellation.
Bank dispute escalation if charges continue
If Redirect Health continues charging your card after your cancellation confirmation, do not wait. Contact your bank's fraud or customer service department within 30 days and request a chargeback (dispute) as an unauthorized transaction. Provide them with your cancellation email as evidence. Your bank is obligated to investigate under the Banking and Financial Institutions Act 1989.
You have consumer rights in Malaysia, and Tocancel will ensure you know how to use them. Cancellation is your right; use it without hesitation or guilt.