Cancel Forhers: The Right Way

How to cancel Forhers in malaysia and avoid surprise charges

What is Forhers and why you might want to cancel

Forhers is a subscription-based telehealth and wellness platform designed for women, offering prescription treatments, virtual consultations, and ongoing care support. The service operates under Hims & Hers, with its U.S. headquarters listed in San Francisco. If you have signed up but now want to stop paying, you need to understand exactly how the cancellation process works-especially since the renewal rules are strict and easy to miss.

How Forhers charges work in malaysia

Forhers operates on a recurring subscription model where you pay for membership access, medication, and care team support. The charges stack up quickly, and the auto-renewal clause means your card gets charged automatically unless you cancel at least 2 days before your renewal date. Missing that deadline costs you another full billing cycle.

Your subscription may include membership fees starting from around RM184 for the first month, with ongoing renewals reaching RM703 or higher per month. Medication charges can run separately at RM1,411 per month or more, depending on your treatment plan. This means one missed cancellation deadline can easily cost you several hundred ringgit before you realize the charge has gone through.

Why people cancel Forhers

The most common reason is the 2-day cancellation window. You feel locked in by the auto-renewal rule, and by the time you realize you want to stop, you have either just been charged or are running out of time before the next charge. Others find the lack of Malaysia-specific support frustrating-phone lines are English-only and there is no local cancellation address published in Forhers' terms and conditions.

Some users discover the service does not work for them medically, or they find alternatives through their local doctor or NHS-equivalent services. Whatever your reason, cancelling cleanly and on time is the only way to avoid unwanted charges.

Your consumer rights and what they mean for you

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999 (the main consumer law covering subscriptions and recurring charges). Tocancel is committed to helping you understand these rights so you can act with confidence.

What the consumer protection act 1999 protects you from

Under Malaysian consumer law, you have the right to clear information about the terms of any subscription before you pay. Forhers must clearly disclose the auto-renewal date, the exact amount you will be charged, and the cancellation method. If the cancellation process is deliberately hidden or made deliberately difficult, that breaks consumer law.

If Forhers charges you after you cancelled, or charges you without proper notice, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Your legal position is simple: you own the right to cancel at any time, and the company must honour that right without penalty fees or hidden obstacles.

When you should escalate to the regulator

Contact the MDTCA if Forhers ignores your cancellation request, charges you after you cancelled, or refuses to process a refund without a valid reason. The MDTCA has the power to investigate and can order the company to refund you. Tocancel recommends keeping a record of every cancellation attempt, email, or support chat you initiate-screenshots and timestamps will strengthen your case if you need to escalate.

Your legal position is clear: no subscription company can charge you after you have cancelled, and no company can make cancellation deliberately hard to find or complete. The law backs you up, and the regulator will enforce it.

How to cancel Forhers step by step

Cancelling Forhers depends on where and how you subscribed. Follow the right path for your account and take screenshots at each step so you have proof of cancellation.

Cancel through the Forhers web account

If you signed up directly on the Forhers website (not through an app), this is your main cancellation route. Log into your account and look for your subscription details in the account settings or billing area.

1. Go to forhers.com and log in with your email and password.
2. Click on your account menu (usually top right) and look for "My Account", "Subscriptions", or "Billing".
3. Find the active subscription you want to cancel.
   • Check the next renewal date to make sure you are at least 2 days away.
   • If your renewal is in less than 2 days, you may not be able to cancel in time to avoid the next charge.
4. Click "Cancel subscription" or "Manage subscription" and follow the prompts.
   • Forhers may ask you why you are cancelling-you do not have to answer, but a response may help them improve.
   • Look for a final confirmation page or email.
5. Screenshot the final confirmation page showing the cancellation is complete.
6. Check your email for a cancellation confirmation message from [email protected] within 24 hours.

If you cannot find a "Cancel" button, scroll down or look under "Manage Plan" or "Billing Details". Some platforms hide the cancellation link deliberately to discourage you-persist and search for it. Tocancel is here to help if you get stuck, but the button must exist somewhere in your account.

Cancel through apple app store (iOS)

If you subscribed through your iPhone or iPad, Apple manages your subscription, not Forhers directly. You must cancel through the App Store.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions".
4. Find "Forhers" or "Hers" in the list.
   • If you do not see it, scroll down or check "Manage Subscriptions".
5. Tap the subscription and select "Cancel Subscription".
   • Apple will ask for confirmation-confirm the cancellation.
6. You will see a message saying your subscription ends on a specific date. That date is when your access stops.
7. Screenshot this confirmation and save your Apple receipt email.

Apple will process your cancellation immediately, but you will retain access until the end of your current billing cycle. No charge will be taken after the cancellation date.

Cancel through google play store (Android)

If you subscribed through an Android device, Google Play manages your subscription. The cancellation process is similar to Apple but happens in Google Play instead.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right (or open the menu).
3. Select "Manage subscriptions" or "Subscriptions".
4. Find "Forhers" or "Hers" in your active subscriptions.
   • If you see multiple, check the renewal dates to cancel the right one.
5. Tap the subscription and select "Cancel subscription".
6. Google will ask you to confirm-tap "Yes, cancel" or similar.
   • You may be offered a discount to stay-you can ignore this and proceed with cancellation.
7. Screenshot the confirmation and save any receipt emails from your Google account.

Google Play will confirm the cancellation on screen and will send you a confirmation email. Your subscription ends at the end of your current billing period, and no further charges will apply.

Cancel by contacting Forhers support

If you cannot cancel through your account or app, you can ask Forhers support to cancel for you. This is your backup route and also creates a paper trail that proves you tried to cancel.

1. Email [email protected] with a clear subject line: "Request to cancel my subscription".
2. Include in your email:
   • Your full name and email address on file with Forhers.
   • Your next renewal date (if you know it).
   • A clear statement: "I request that my Forhers subscription be cancelled immediately, effective today."
   • Your preferred contact number for confirmation.
3. Send a copy of this email to yourself or save it as a PDF proof.
4. Wait for a response from Forhers within 2-3 business days.
   • They should send you a cancellation confirmation email.
   • If they do not reply within 3 days, follow up with a second email marked "URGENT: Cancellation Follow-up".
5. Forhers phone support is also available at 1-800-368-0038 (English only). Note that this is a U.S. number and may incur international calling charges from Malaysia.

Keep all cancellation emails. If Forhers charges you after this cancellation request, you have proof that you cancelled, which strengthens your refund claim.

What to do immediately after you cancel

Cancellation does not always feel final, especially with subscriptions. Here is what you need to do to stay protected after you have submitted your cancellation request.

Track your next billing date

Mark your renewal date on your calendar. If you cancelled at least 2 days before the renewal date, you should not be charged. If the renewal date passes and a charge appears on your statement anyway, that is a problem-and you will need to fight for a refund.

Most cancellations take effect immediately, but some may take up to 24 hours. If your next renewal is within 48 hours of when you cancelled, there is a small risk a final charge might still go through. Monitor your bank account carefully for 7 days after your planned renewal date to catch any unwanted charge early.

Save your cancellation confirmation

Do not delete any confirmation emails from Forhers, Apple, or Google Play. Store these emails in a folder on your computer and also print a copy if you can. If Forhers ever claims you never cancelled, you will have proof that you did.

Log out and check your email settings

Log back into your Forhers account and confirm your subscription is no longer active. If it still shows as active after 24 hours, contact support again and tell them the cancellation did not go through. Also, unsubscribe from any marketing emails from Forhers so you do not receive tempting re-subscription offers.

How to get a refund if you were charged after cancelling

If Forhers charged you after you cancelled, or if you cancelled but the charge still went through, you have the right to a refund. Tocancel helps you recover money that should never have been taken.

Request a refund from Forhers directly

Start by asking Forhers to refund the unwanted charge. Email [email protected] with the subject line "Refund request for charge after cancellation" and include:

• Your full name and account email.
• The charge date and amount (in RM or the currency shown on your statement).
• The date you cancelled (with proof if you have it).
• A clear statement: "I cancelled my subscription on [date]. I was charged on [date], which is after my cancellation. I request a full refund of RM[amount]."

Forhers should respond within 5-7 business days. If they approve the refund, it will appear back on your card or payment method within 7-14 days. Save the refund confirmation email.

Escalate to your bank or payment provider

If Forhers refuses to refund you, or does not respond within 7 days, you can file a chargeback dispute with your bank or credit card provider. Tell your bank that you cancelled your subscription and were charged after cancellation. Your bank will investigate and can force Forhers to refund you.

Contact your bank's dispute or fraud team and provide them with:

• Your cancellation confirmation email or screenshot.
• The charge date and amount.
• Any emails from Forhers confirming your cancellation.
• Proof that you requested a refund from Forhers (email screenshot).

Most banks will side with you in this situation because the charge happened after your cancellation. The refund should be processed within 2-4 weeks.

Lodge a complaint with the MDTCA if all else fails

If your bank chargeback fails or Forhers refuses to engage, you can file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Tocancel recommends keeping detailed records of every contact attempt so you have a full timeline to present to the regulator. The MDTCA can order Forhers to refund you and can impose penalties on the company if it breached consumer law.

Your legal position is unambiguous: if you cancelled, you should not be charged, and if you were, you deserve your money back.

Common cancellation mistakes and how to avoid them

Many people cancel Forhers but still end up charged, usually because of a simple mistake. Here are the pitfalls to watch for so you do not become one of them.

Mistake 1: cancelling too close to your renewal date

The 2-day rule is real and ruthless. If your renewal is in 1 day and you cancel today, you will still be charged. Forhers processes charges automatically at the renewal time, and a cancellation submitted the day before might not process in time. Always check your exact renewal date and cancel at least 3-4 days early to give the system time to catch up.

Mistake 2: cancelling in the app but forgetting about the website subscription

Some people have both a mobile app subscription and a web account subscription running at the same time. If you cancel one, the other keeps charging. Log into both your web account and your app (or both the App Store and Google Play if you switched devices) to make sure you have cancelled every version of your subscription.

Mistake 3: not saving your cancellation confirmation

If you cancel and do not screenshot or save the confirmation, you have no proof you tried. When Forhers charges you again and you say "but I cancelled", they can claim they have no record of it. Always take a screenshot of the final cancellation confirmation screen and save any confirmation emails. This is your insurance policy.

Mistake 4: cancelling through the wrong channel

If you subscribed through Apple App Store but try to cancel through the Forhers website, your cancellation might not register because Apple still owns the subscription. Always cancel through the same channel you subscribed through. If you are not sure, cancel through both channels to be safe-cancelling twice does not charge you twice, but cancelling through the wrong channel might leave one subscription active.

Mistake 5: not following up if you do not hear back

If you email Forhers support and do not get a response within 3 business days, send a second email. Support teams are busy, but a lack of response does not mean your cancellation went through. Follow up, get confirmation in writing, and keep pushing until you have clear proof the cancellation is done.

Pricing table and billing comparison

Understanding what you are actually paying for helps you decide whether to cancel or keep your subscription. Here is a breakdown of typical Forhers costs in Malaysia.

If you are on the highest-cost plan (membership plus weight loss medication), cancelling saves you over RM1,400 per month. Even if you are on the basic membership, you save RM200 or more per cycle. The financial case for cancelling is clear if the service is not working for you.

How to stay protected after you cancel

Tocancel recommends taking a few final steps to ensure you do not accidentally re-subscribe or face surprise charges in the future.

Monitor your bank statements for 30 days

Even after you cancel, check your bank or credit card statement every few days for the next month. If a charge from Forhers appears after your cancellation date, report it immediately to your bank and request a chargeback. The sooner you spot an unwanted charge, the easier it is to recover.

Unsubscribe from Forhers marketing emails

Forhers will likely send you re-subscription offers, special discounts, or "we miss you" emails. These are designed to tempt you back into a subscription. Unsubscribe from all marketing emails so you are not tempted, and so you do not accidentally click a re-subscribe link.

Remove your payment method if you have a web account

If you have a Forhers web account and you do not plan to use it again, delete your saved payment method (credit card, debit card, etc.). This adds a barrier against accidental re-subscription. If you ever want to use Forhers again, you can always add your payment details back.

Keep your confirmation emails forever

Archive or print your cancellation confirmations and refund emails and keep them for at least 2 years. If Forhers ever tries to charge you again or claims you never cancelled, you have written proof to contradict them. This documentation is especially important if you need to file a dispute with your bank or a complaint with the MDTCA.

Where to send cancellation requests: Forhers contact details

Tocancel has verified the following contact methods for cancellation and support requests. Note that there is no Malaysia-specific address, so all requests go to Forhers' U.S. headquarters.

The U.S. mailing address is provided in Forhers' Terms and Conditions as the official address for dispute notices and legal correspondence. If you need to send formal cancellation documentation or dispute letters, send them to this address by registered mail so you have proof of delivery.

Escalation: who to contact if Forhers will not cancel or refund you

If Forhers ignores your cancellation request or refuses to refund an unwanted charge, you have legal remedies. Tocancel recommends following this escalation path to recover your money and protect your rights.

Step 1: report to your bank or payment provider

File a chargeback or dispute with your bank within 60 days of the charge. Provide your cancellation proof and explain that you were charged after cancellation. Your bank will investigate and can force Forhers to refund you. Most banks rule in your favour in this scenario.

Step 2: lodge a complaint with the MDTCA

If your bank chargeback fails or if Forhers refuses to respond to multiple cancellation requests, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can lodge a complaint online at www.kpdnkk.gov.my or by visiting your nearest MDTCA office.

In your complaint, include:

• Proof of your cancellation request (email screenshots, confirmation pages).
• Proof of the unwanted charge (bank statement, credit card receipt).
• All correspondence with Forhers.
• Your legal claim under the Consumer Protection Act 1999.

The MDTCA has the authority to investigate Forhers' practices and can order the company to refund you and impose penalties if it breached consumer law. Your legal position is protected by Malaysian consumer law, and the MDTCA will enforce your rights.

Summary: why now is the time to cancel Forhers

Cancelling Forhers is fast and straightforward if you follow the right steps and act before your renewal date. The 2-day cancellation window is your only real deadline-everything else is under your control. You have the right to cancel at any time, and no company can charge you after you have cancelled.

If you have already been charged after cancelling, you have the right to a full refund. Your bank and the Malaysian consumer regulator (MDTCA) are both on your side. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money unjustly charged, and we are here to guide you through every step of the cancellation process.

Take action today: check your renewal date, log in to cancel, and take screenshots of your confirmation. If you get stuck, Tocancel's guides and resources are available 24/7 to help you recover control of your subscription and your wallet. Do not wait-cancel now and avoid being charged again.

Get support from tocancel

Tocancel is your free, independent guide to cancelling any subscription safely and on time. Our team has reviewed Forhers' cancellation process and verified every step in this guide. If you have questions, need help with a refund, or want to report a problem, visit tocancel.com to connect with our consumer rights team. Tocancel has helped thousands of consumers cancel and recover money that should never have been charged.