Cancel Adweek: The Right Way

How to cancel Adweek and stop recurring charges

What Adweek is and why you might want to leave

Adweek is a paid news and insights service focused on advertising, marketing, media, and brand strategy. This is not entertainment or a general-interest app; it's a professional trade publication based in New York that charges recurring fees for access to industry reporting, archive content, and specialist analysis.

Many subscribers in Malaysia sign up for breaking news and research tools, then later find the cancellation process frustratingly unclear. You are not alone in that frustration. Adweek directs cancellation requests across three channels-an online account menu, email, and phone support-but does not publish clear support hours or a Malaysia-specific postal address, which creates delays and confusion.

At Tocancel, we believe you deserve a straightforward path to cancel without being trapped in a billing cycle. This guide walks you through your rights under Malaysian consumer law and the exact steps to stop your subscription safely.

What you are paying for with Adweek

Adweek offers multiple subscription tiers, all charged in U.S. dollars. Your card issuer will convert the amount to Malaysian ringgit (RM) at the exchange rate on the transaction date, so the amount you see in your bank statement may differ slightly from the published price.

Each subscription automatically renews at the end of the billing cycle unless you cancel beforehand. This means your card will be charged again on the renewal date unless you take action.

Why malaysians should know their cancellation rights

Under the Consumer Protection Act 1999 (Malaysia), you have the right to cancel a recurring subscription contract. The law requires clear information about how to cancel and does not allow companies to make cancellation deliberately harder than signing up. If Adweek fails to honour a cancellation request or continues billing after you cancel, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP).

Your legal position is simple: once you request cancellation through a valid channel, the company must stop charging you at the end of the current billing cycle or immediately, depending on the contract terms. If they ignore your request or bill you after cancellation, you have grounds to dispute the charge with your bank or report the company to KPDNKPP.

Your subscription methods and where billing happens

Before you cancel, you must identify where your subscription is actually billed, because cancelling in the wrong place will not stop your charges.

Direct billing from Adweek

If you signed up directly on Adweek.com using your credit or debit card, Adweek processes your billing. Your bank statement will show charges from Adweek or its payment processor. This is the most common setup for readers in Malaysia who create an account on the website.

To cancel a direct Adweek subscription, you log into your account on Adweek.com and use the account management tool to stop the subscription.

Billing through apple or google

Some readers subscribe through the Adweek app via Apple App Store or Google Play. When you do this, Apple or Google handles the billing, not Adweek. Your bank statement shows a charge from Apple or Google, not from Adweek directly.

If this is your setup, you must cancel through Apple (via Settings on your iPhone or iPad) or Google Play (via the Google Play app on Android), not through the Adweek website. Cancelling on the Adweek website will not stop charges if Apple or Google is the billing provider.

How to identify where you were billed

Check your latest bank statement or credit card bill. Look at the merchant name on the charge. If it shows "Adweek", "Adweek.com", or similar, you subscribed directly. If it shows "Apple", "Apple.com", "Google", or "Google Play", that is where you must cancel.

You can also search your email for the most recent subscription receipt or confirmation. The receipt will clearly state the billing provider.

How to cancel Adweek without hidden charges

This section covers the exact steps to cancel your subscription across all three common setups.

Cancel a direct Adweek subscription via your web account

If Adweek is charging your card directly, this is your primary cancellation route.

1. Go to Adweek.com and log into your account using your email and password.
   • If you forget your password, click "Forgot password?" and follow the email link to reset it.
2. Navigate to "Account Settings" or "Subscription" in your profile menu (usually in the top-right corner).
   • The exact label varies; look for "My Account", "Manage Subscription", or "Billing".
3. Find the option that says "Cancel subscription", "End subscription", or "Stop auto-renewal".
   • Click this button.
4. Read the confirmation message. Adweek will typically tell you when your access ends (usually the end of the current billing cycle).
   • Note this date in your calendar.
5. Confirm the cancellation by clicking "Yes, cancel" or a similar final button.
   • Do not close the browser until you see a "Cancellation confirmed" or success message.
6. Screenshot or save the confirmation page as proof.
   • This is essential if Adweek charges you again or if you need to escalate to your bank or KPDNKPP.
7. Wait 2-3 minutes, then log out and log back in to verify that your subscription status shows "Cancelled" or "No active subscription".
   • If it still shows active, take another screenshot and move to the email or phone method below.

If the "Cancel subscription" button does not appear or is greyed out, contact Adweek support immediately via email to ensure your request is recorded.

Cancel via email if the web method fails

If the online cancellation tool does not work or you want a written record, email Adweek directly.

1. Send an email to [email protected] with the subject line "Request to cancel my subscription".
   • Use clear, professional language.
2. Include the following information in the email body:
   • Your full name as it appears on your account.
   • Your email address associated with the subscription.
   • Your billing date or subscription start date.
   • The last four digits of the card charged (e.g., ending in 5678).
   • A single clear statement: "I request immediate cancellation of my Adweek subscription effective [today's date] or at the end of my current billing cycle."
3. Send the email and keep a copy in a folder for your records.
   • Adweek usually responds within 24-48 hours during business days.
4. When Adweek replies, they will confirm the cancellation date in writing. Save this reply as proof.
   • If they do not reply within 48 hours, send a follow-up email.
5. Check your account 24 hours after the email confirmation to verify that your subscription status has changed to "Cancelled".
   • If it has not changed, take a screenshot and prepare to escalate (see the "After cancellation" section).

Email is often slower than the web method but creates a written record that protects you if there is a billing dispute later.

Cancel via phone if you need immediate help

Adweek offers phone support, although call times may not align with Malaysian business hours.

1. Call one of these numbers:
   • US number: 1-845-267-3007 (you will incur international call charges from Malaysia).
   • International lines are also available; ask Adweek's website or your receipt for the direct number in your region.
2. Be ready to provide:
   • Your account email.
   • The last four digits of your billing card.
   • Your subscription start date or most recent billing date.
3. Clearly state: "I want to cancel my Adweek subscription immediately" (or "at the end of this billing cycle" if you want to use the service until then).
   • Ask the representative to confirm the cancellation date on the call.
4. Request that they email you a cancellation confirmation or provide a reference number.
   • This gives you proof of the cancellation request.
5. If the representative says they cannot cancel over the phone, insist and ask to speak with a supervisor. You have the right to cancel by phone under Malaysian consumer law.
   • If they still refuse, end the call and use the email method.
6. Note the date, time, and representative's name (if given) in your records.
   • This information will be useful if you need to escalate later.

Phone support is the fastest method if you reach someone immediately, but international call costs and time-zone differences can make it inconvenient from Malaysia.

Cancel an apple app store subscription

If you subscribed through the Adweek app on your iPhone or iPad, Apple handles billing and cancellation.

1. On your iPhone or iPad, open Settings.
   • If you are using an older iOS version, you may find this in the App Store app instead of Settings.
2. Tap your name at the top (or "iTunes and App Store" on older versions).
   • You must be signed in with the Apple ID used to purchase the subscription.
3. Tap "Subscriptions".
   • A list of all your active subscriptions appears.
4. Find and tap "Adweek".
   • If Adweek does not appear, your subscription may have already ended or may be billed by a different method.
5. Tap "Cancel subscription" or "Edit subscription".
   • Follow the on-screen prompts to confirm cancellation.
6. Screenshot the confirmation screen showing that the subscription is cancelled or that the status has changed to "Cancelled".
   • Keep this screenshot as proof.

After cancellation via Apple, your access to the Adweek app continues until the end of the current billing period, then stops automatically.

Cancel a google play subscription

If you subscribed through the Adweek app on an Android device, Google Play handles billing and cancellation.

1. Open the Google Play app on your Android device.
   • You must be signed in with the Google Account used to purchase the subscription.
2. Tap the account icon (your profile picture) in the top-right corner.
   • Select "Manage your Google Account".
3. Go to the "Payments and subscriptions" tab.
   • Tap "Subscriptions".
4. Find and tap "Adweek".
   • If Adweek does not appear, check the "Expired" or "Cancelled" list or confirm you are using the correct Google Account.
5. Tap "Cancel subscription".
   • You may be asked why you are cancelling; this is optional feedback.
6. Confirm the cancellation by tapping the final confirmation button.
   • Screenshot the confirmation screen.

After cancellation via Google Play, access to Adweek continues through the end of the current billing cycle, then stops automatically.

Refunds and what to expect after you cancel

Understanding refund eligibility and timing helps you plan your cancellation and avoid costly surprises.

Refund eligibility for Adweek subscriptions

Adweek's refund policy depends on how long you have held the subscription and which plan you purchased.

This means if you bought an annual plan on 1 January for RM611 and cancel on 15 January, you may receive a refund for the unused 11.5 months minus the first month, roughly RM450. However, if you cancel on 1 February (32 days later), no refund is available.

What happens to your access after cancellation

After you cancel, Adweek does not immediately cut off your access. Instead, you retain full access until the end of your current paid billing cycle.

• If you cancel mid-month on a monthly subscription, you keep access until the end of that month.
• If you cancel in year one of an annual subscription, you keep access until exactly one year after your start date, even though you cancelled months earlier.
• If you cancel a trial, the trial access continues for the remaining trial period.

No additional charges appear after the cancellation date.

How to track cancellation and refund status

After you submit a cancellation request, check your account regularly to confirm the change took effect.

1. Log into your Adweek account 24 hours after cancelling and verify that your subscription status shows "Cancelled" or "No active subscription".
   • If it still shows "Active", contact support again immediately.
2. If you are eligible for a refund (within 30 days of an annual plan), Adweek will process it within 5-10 business days to your original payment method.
   • Check your bank account statement, not just your email, because refund notifications can be delayed.
3. If no refund appears within 10 business days, contact [email protected] with your cancellation confirmation and ask for a status update.
   • Include screenshots of your cancellation confirmation and your account status page.
4. Keep checking your email for cancellation and refund confirmation messages from Adweek.
   • These are essential proof if a dispute arises later.

Tocancel recommends saving all cancellation confirmations, refund receipts, and email exchanges in a dedicated folder on your device or cloud storage for at least two years.

Your consumer rights and how to enforce them

If Adweek refuses to cancel your subscription or continues billing after you cancel, you have clear legal protections under Malaysian law.

Your legal position under the consumer protection act 1999

The Consumer Protection Act 1999 (CPA 1999) requires all subscription contracts to:

• Include clear information about how to cancel.
• Make cancellation as easy as signing up.
• Stop billing immediately after a valid cancellation request (or at the end of the current billing cycle, as stated in the contract).
• Not charge you after you have cancelled.

If Adweek violates any of these requirements, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKPP), which enforces the act. KPDNKPP has the power to investigate, penalise the company, and force a refund if Adweek has wrongly billed you.

Your legal position is straightforward: once you cancel through a valid channel (website, email, or phone), Adweek must honour the cancellation and stop charging you.

What to do if Adweek ignores your cancellation request

If Adweek continues to bill you after you cancel, take these steps in order.

1. Send a formal written demand to Adweek via email ([email protected]) stating:
   • "I cancelled my subscription on [date] via [method: web/email/phone]. I have evidence of this cancellation. I have been billed again on [date], in violation of my cancellation request. I demand an immediate refund of RM[amount] and cessation of all future billing. Please respond within 7 days."
   • Attach screenshots or copies of your cancellation confirmation and the unwanted charge.
2. Wait 7 days for a response. If Adweek does not refund or respond, move to step 3.
   • During this time, do not pay the disputed charge if you have not already.
3. Contact your bank or card issuer and dispute the charge as "unauthorised" or "subscription not cancelled as requested".
   • Provide your bank with copies of your cancellation confirmation and the email demand to Adweek.
   • Your bank will investigate and may refund you within 30-60 days.
4. File a complaint with KPDNKPP at www.kpdnkpp.gov.my or visit your nearest state office.
   • Submit all evidence: cancellation screenshots, email confirmations, unwanted charge receipts, and proof of the email demand to Adweek.
   • KPDNKPP will investigate and can force a refund and penalise Adweek if the complaint is upheld.

Do not ignore unwanted charges. The sooner you act, the easier it is to recover your money.

Common mistakes to avoid when cancelling Adweek

Many readers struggle because they cancel in the wrong place or at the wrong time. These errors are frustrating but entirely preventable.

Mistake 1: cancelling in the wrong location

The most common error is cancelling on the Adweek website when your subscription is actually billed by Apple or Google. When you do this, Adweek removes you from their system, but Apple or Google continues charging your card because the billing provider never received a cancellation request.

Before you cancel, check your bank statement to confirm where the charge originates. If it shows Apple or Google, cancel through that platform, not the Adweek website.

Mistake 2: assuming cancellation is immediate

After you cancel, Adweek does not end your access right away. You retain full access through the end of your billing cycle. Many readers mistakenly think they have lost access prematurely and then submit another cancellation request, creating confusion.

Read the cancellation confirmation message carefully. It will tell you exactly when your access ends. Mark that date on your calendar and do not cancel again.

Mistake 3: not saving the cancellation confirmation

If you cancel via the website but do not screenshot the confirmation page, you have no proof if Adweek later claims you never cancelled and continues billing. Always take a screenshot or save a copy of any cancellation confirmation.

Tocancel recommends saving the confirmation in a dedicated folder labelled "Subscription Cancellations" on your device or cloud storage.

Mistake 4: cancelling too close to the renewal date

If you wait until your renewal date to cancel, Adweek's system may process the renewal charge before processing your cancellation request, especially if you cancel via email or phone. To be safe, cancel at least 3-5 days before your renewal date.

Check your account now to find your renewal date and set a calendar reminder 5 days before it.

Mistake 5: ignoring an unwanted charge after cancellation

Some readers see an extra charge after cancelling, assume it is a mistake, and do nothing. This silence signals to Adweek (and your bank) that the charge may be legitimate. Always dispute an unwanted charge in writing within 30 days by contacting your bank or Adweek directly.

The sooner you dispute, the higher your chance of getting a refund.

Checklist before and after you cancel

Use this checklist to ensure you cancel safely and have proof if anything goes wrong.

Print this checklist or save it as a note on your phone and work through each item before and after you cancel.

Why tocancel makes cancellation easier

Cancelling Adweek does not have to be complicated or stressful. At Tocancel, we have helped thousands of consumers cancel recurring subscriptions like Adweek, Spotify, Netflix, and dozens of others without losing money or wasting time.

Tocancel provides step-by-step guides tailored to your country, cancellation templates you can copy and send to companies, and expert advice on your consumer rights. We also track common problems with each service so you know what to watch out for.

Visit Tocancel.com to explore cancellation guides for other services you may want to leave. Tocancel is free to use, completely independent, and has no affiliation with any subscription company, so you always get unbiased advice.

Contacting Adweek for support and escalation

If you need to contact Adweek directly for any reason-cancellation, refund inquiry, or billing dispute-use the channels below.

Email support

Email: [email protected]

Use email for all written cancellation requests, refund inquiries, or disputes. Email creates a permanent record and is best used if you need proof later.

Response time: typically 24-48 hours on business days; slower on weekends and public holidays.

Phone support

Phone: 1-845-267-3007 (U.S. number; international call charges will apply from Malaysia).

Use the phone only if you need an immediate response or prefer to speak with someone directly. Have your account email and billing information ready.

Support hours: not clearly published on Adweek's website, so call during standard U.S. business hours (8 a.m. to 5 p.m. Eastern Time) for the best chance of reaching someone. This translates to late evening or night in Malaysia time.

Mailing address

Adweek does not publish a Malaysia-specific mailing address. For general correspondence, use:

Adweek
750 Third Avenue
New York, NY 10017
United States

Mail sent to this address from Malaysia may take 2-3 weeks to arrive and is slower than email. Use this address only if email and phone do not resolve your issue.

Escalation to KPDNKPP if Adweek does not respond

If Adweek fails to respond to your cancellation request, refund inquiry, or billing dispute within 7 days, you can file a formal complaint with:

Ministry of Domestic Trade and Consumer Affairs (KPDNKPP)
www.kpdnkpp.gov.my
Phone: 1-800-80-2020 (toll-free in Malaysia)

KPDNKPP investigates violations of consumer rights, including failure to honour cancellation requests and wrongful billing, and can force companies to refund you and pay penalties.

Summary: your path to cancel Adweek with confidence

Cancelling Adweek is straightforward if you follow the correct method and keep proof of your request. To recap:

Identify where you are billed (Adweek, Apple, or Google), then use the matching cancellation method (website account, email, phone, or app settings). Take a screenshot of your confirmation, verify the cancellation within 24 hours, and monitor your bank account for any unwanted charges over the next 30 days.

If Adweek refuses to cancel or continues billing after your cancellation request, dispute the charge with your bank and file a complaint with KPDNKPP. You have clear legal rights under the Consumer Protection Act 1999, and KPDNKPP will enforce them.

Tocancel is here to empower you at every step. Tocancel offers free guides, templates, and expert advice to help you cancel any subscription safely and without losing money. Tocancel has helped thousands of consumers like you take control of their subscriptions and stop unwanted charges.

Visit Tocancel.com today to get started on your cancellation-and to explore guides for other services you may want to leave.