Cancel Scrimba: The Right Way

How to cancel Scrimba in malaysia and claim your consumer rights

What is Scrimba and why you might need to cancel

Scrimba is an interactive online education platform centred on coding, web development, and software engineering. The service lets you pause video lessons and edit code directly within the lesson itself, making it stand out from traditional coding courses. If you have signed up for a paid plan in Malaysia, you are likely paying between RM200.00 per month or RM1,200.00 per year for access to the full course library, career paths, coding challenges, a private community, and completion certificates.

Many users start with Scrimba's free tier, which includes over 24 full courses and ten interactive challenges. You may have upgraded to the paid Pro plan because the free version felt limited, or you signed up for the 30-day free trial and forgot to cancel before it converted to a paid subscription. Either way, you have the right to cancel at any time, and Scrimba must honour your cancellation request without forcing you to jump through unreasonable hoops.

How scrimba's subscription model works

Scrimba offers two main paid tiers: Pro Monthly at RM200.00 and Pro Annual at RM1,200.00. The annual plan saves you money if you commit, but it also means you are locked into a longer billing cycle. When you sign up, you may receive a 30-day free trial, and this is critical for cancellation planning. If you do not cancel before those 30 days end, your trial automatically upgrades to a paid subscription and your card is charged in full. This is why setting phone reminders on day 25 and day 28 is essential if you are testing the service.

The free tier remains available indefinitely with no payment needed, so you always have the option to step down rather than cancel completely. However, if you want to stop all charges immediately, cancellation is the correct choice.

Scrimba in malaysia and what you should know

Scrimba operates as an international online service without a physical office or localised support team in Malaysia. The company is headquartered in Oslo, Norway, and all customer support flows through a single email address: [email protected]. There is no phone line, no live chat, and no published support hours, which can make urgent cancellations feel slow. On the practical side, the in-dashboard cancellation flow is straightforward, but some users have reported that website buttons do not respond consistently, so capturing screenshots of every step is your best defence if a dispute arises later.

Your consumer rights under Malaysian law still apply to Scrimba, even though it is a foreign company. The Consumer Protection Act 1999 (CPA 1999) and the Distance Consumer Protection Regulations 2012 give you the right to cancel online purchases and subscriptions, as long as you follow the correct procedure and communicate your cancellation clearly. This means Tocancel recommends you treat every cancellation with Scrimba as a documented process, not a casual click.

Your consumer rights under malaysian law

You have powerful legal rights when you cancel an online subscription with a company like Scrimba, even if the company is based abroad. Understanding these rights is the first step to confident cancellation and protection against unwanted charges.

What the consumer protection act 1999 means for you

The Consumer Protection Act 1999 (CPA 1999) is the main law that protects you as a consumer in Malaysia. Under this law, Scrimba must give you a clear way to cancel, must process your cancellation promptly, and must stop charging you once you have cancelled. The law also protects you if Scrimba uses unfair contract terms, such as hidden cancellation fees or automatic renewal clauses buried in fine print.

The Distance Consumer Protection Regulations 2012 add a layer of protection specifically for online services like Scrimba. These regulations require the company to give you transparent information before you pay, to confirm your cancellation in writing or email, and to refund you within 14 days if you cancel within a cooling-off period (usually 7 to 14 days depending on the service). Your legal position is strong: Scrimba cannot lock you in unfairly, and if it refuses to cancel or charges you after you have cancelled, you have grounds to escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which is Malaysia's consumer protection authority.

If Scrimba refuses to cancel or keeps charging you

If you cancel Scrimba and a charge still appears on your statement, or if Scrimba claims it cannot process your cancellation, do not accept that answer. Document everything: save emails, screenshots of your account, your cancellation confirmation, and your bank statement showing the unwanted charge. Then file a complaint with the MDTCA (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna) via their online portal or by visiting a local office. You can also lodge a dispute with your bank and request a chargeback if Scrimba has charged you after you cancelled or refused a legitimate refund request.

Tocancel emphasises that you should never assume silence or inaction from a company means your cancellation worked. Demand written confirmation, keep all evidence, and escalate quickly if needed because the MDTCA has the power to compel Scrimba to refund you and to penalise the company for breaching consumer law.

How to cancel Scrimba: methods and step-by-step instructions

Cancelling Scrimba is possible through two main routes: via your in-dashboard account settings (the fastest and most reliable method) or by email to [email protected] if the dashboard method fails. Your goal is to stop all recurring charges before your next billing date.

Cancel Scrimba through your account dashboard

If you subscribed directly on Scrimba's website (not through an app store), the official cancellation path is in your account settings. This method is the fastest because you do not have to wait for an email reply, and you receive an instant confirmation screen that you can screenshot and save.

1. Log in to your Scrimba account at scrimba.com.
   • Use the email address and password you registered with.
   • If you forget your password, use the "Forgot password" link to reset it.
2. Navigate to your account settings.
   • Click your profile icon or avatar in the top right corner.
   • Select "Settings" or "Account" from the dropdown menu.
3. Find the "Active Subscriptions" or "Billing" section.
   • Look for text that shows your current plan name (e.g., "Pro Monthly") and your next billing date.
   • You should see your payment method and the amount charged.
4. Click the cancel button, usually marked with an X icon or labelled "Cancel subscription".
   • The button may say "Cancel plan" or "Remove subscription".
   • Some versions of the Scrimba dashboard use slightly different wording, but the button is always in the billing or subscriptions section.
5. Confirm your cancellation in the pop-up dialog.
   • Scrimba will ask you to confirm that you want to cancel and may offer you a discount to stay.
   • Click "Yes, cancel" or "Confirm cancellation" to proceed.
   • Do not click anything else, and do not leave this page until you see a final confirmation message.
6. Save a screenshot of the cancellation confirmation screen.
   • This screenshot proves you cancelled and shows the date and time. Keep this image for at least 12 months.
   • Also copy the confirmation number or reference code if one appears on screen.
7. Check your email for a cancellation confirmation from Scrimba.
   • Scrimba should send you an email confirming the cancellation within minutes. If you do not receive it within one hour, email [email protected] with your screenshot and ask for written confirmation.

Cancel Scrimba by email if the dashboard does not respond

If the cancellation button on your dashboard does not work, or if you cannot access your account, you can cancel by email. This method is slower because it relies on Scrimba's support team to respond, but it creates a documented record of your cancellation request and is your backup plan if the dashboard fails.

1. Send an email to [email protected] with the subject line "Cancellation request".
   • Do not use vague subject lines like "Help" or "Question". Be specific so your email is routed correctly.
2. Include the following information in your email:
   • Your full name as it appears on your Scrimba account.
   • The email address linked to your Scrimba account.
   • Your current subscription plan (e.g., "Pro Monthly").
   • Your next billing date (you can find this in your account settings or on your latest invoice).
   • A clear statement: "I request immediate cancellation of my Scrimba subscription effective today."
   • Attach a screenshot of your active subscription from your account dashboard (this proves you owned a paid plan).
3. Send the email from the email address linked to your Scrimba account.
   • This prevents confusion and speeds up verification.
   • Scrimba may ask for proof of ownership if you email from a different address.
4. Keep a copy of your sent email and await a response.
   • Scrimba's support team should reply within 3 to 5 business days with a cancellation confirmation.
   • If you do not hear back within one week, resend the email or escalate to Tocancel for further guidance.
5. Once you receive cancellation confirmation, check your next billing date.
   • Scrimba should stop charging your card before your next renewal date.
   • If you are charged after cancellation, contact your bank immediately to dispute the transaction.

Cancel a Scrimba subscription purchased through an app store

If you subscribed to Scrimba through the Apple App Store or Google Play Store (rather than directly on Scrimba's website), you must cancel through the app store, not through Scrimba itself. App store subscriptions are managed by Apple or Google, and only they can stop the recurring charge.

For Apple (iPhone, iPad, Mac): Open the Settings app, tap your name, select "Subscriptions", find Scrimba, and tap "Cancel subscription". For Google Play (Android): Open the Google Play app, tap your profile icon, select "Payments and subscriptions", then "Subscriptions", find Scrimba, and tap "Cancel subscription". Scrimba will not see this cancellation immediately, but the app store will stop charging you on your next renewal date. Email [email protected] to notify them of your cancellation so they can mark your account as cancelled in their system and prevent confusion.

What happens after you cancel Scrimba

Cancellation is not always the end of the conversation. Understanding what happens next protects you from unwanted charges and helps you recover any refund you are owed.

What you can access after cancellation

Once you cancel, your paid features stop immediately, but Scrimba does not clearly explain what data remains available. You lose access to the full course library, career paths, coding challenges, the private community, and download capabilities. Your free-tier account may remain accessible (allowing you to view your learning history), but Scrimba's Terms of Service do not explicitly state this, so assume you will lose full access to everything within hours of cancellation.

This is why saving your course progress, certificates, and any code or notes you created is critical before you click the cancellation button. Use your browser's screenshot tool or PDF exporter to capture lesson pages, and download any certificates or completion badges to your computer. If you want your course completion records after cancellation, ask Scrimba in advance: email [email protected] and request a record of your courses or certificates before you cancel.

Refund timelines and eligibility

Scrimba's refund policy is not fully transparent on its website, but the Distance Consumer Protection Regulations 2012 require that you have the right to cancel within 7 to 14 days of purchase and receive a refund. If you cancel within this cooling-off period, Scrimba must refund your full payment within 14 days. If you cancel after this period, Scrimba is not legally required to refund you, but you can still request a prorated refund if you have not used a significant portion of your subscription.

In practice, if you subscribed last month and paid RM200.00 for a monthly plan but want to cancel midway through, contact Scrimba and ask for a prorated refund for the unused days. If Scrimba refuses and you are within the 14-day cooling-off window, file a complaint with the MDTCA or request a bank chargeback. If you are outside the cooling-off window, a dispute is harder to win, but Tocancel still recommends you try because some credit card issuers support consumer refund requests on principle.

Pricing and subscription options

Understanding what you are paying for is the first step to deciding whether cancellation is right for you.

The annual plan saves you RM1,200.00 per year compared to paying monthly (RM200.00 × 12 = RM2,400.00), so it is the better value if you know you will use Scrimba long term. However, if you are testing the service or unsure about committing, the monthly plan is lower risk even though it costs more per month. Both paid plans include a 30-day free trial, so your first charge will not occur until day 31 unless you upgrade early.

Common mistakes when cancelling Scrimba

Cancellation can feel simple, but small mistakes lead to frustration, unwanted charges, and wasted time chasing refunds. You are not alone if you have made any of these errors, and knowing them now prevents future problems.

Forgetting to cancel before the free trial ends

The 30-day free trial is Scrimba's biggest cancellation trap. You sign up, explore the service, and assume your trial will just end. In reality, if you do not manually cancel before day 30, your trial automatically converts to a paid subscription and your card is charged in full. You are then locked into a monthly or annual commitment depending on which plan you chose during signup.

The solution is simple: set two phone reminders on the day you sign up. One reminder on day 25 tells you to log in and check your next billing date. The second reminder on day 28 is your deadline to cancel if you do not want the charge. Do not rely on memory, and do not assume Scrimba will send you a warning email (many companies do not, and some customers miss the email anyway).

Clicking "downgrade" instead of "cancel"

Some users mistake Scrimba's "downgrade to free" button for a full cancellation. Downgrading removes your paid features but keeps your account active and linked to your email. If you downgrade, you do not receive a refund for unused time on your current plan, and Scrimba may still have your payment method on file. If you truly want to cancel and stop all contact with Scrimba, choose the full cancellation option, not downgrade.

Not taking a screenshot of the confirmation

The moment you see a cancellation confirmation on screen, take a screenshot immediately. Scrimba's website can be slow or unstable for some users, and confirmation pages sometimes disappear if you refresh or navigate away. Without a screenshot, you have no proof you cancelled, and if a charge appears later, Scrimba can claim you never completed the cancellation. A screenshot is your receipt and your defense in any dispute with Scrimba or your bank.

Ignoring a charge that appears after you cancelled

Even when you cancel correctly, unexpected charges can still occur due to system delays, miscommunication, or company error. The worst mistake is ignoring it and hoping it goes away. As soon as you spot a charge on your statement after cancellation, contact Scrimba immediately with your cancellation confirmation screenshot and ask for an explanation. If Scrimba does not respond or refuses to refund, escalate to your bank and file a chargeback dispute. The sooner you act, the stronger your case and the faster you get your money back.

Checklist before and after you cancel Scrimba

Use this checklist to ensure you cancel Scrimba correctly and protect yourself from disputes.

Before you click cancel

• Log in to your Scrimba account and confirm you have the correct email address and password.
• Navigate to your account settings and locate your current plan name and next billing date.
• Check which payment method Scrimba has on file (credit card, debit card, or PayPal).
• Take a screenshot of your active subscription showing the plan, price, and billing date.
• Open your email and search for all Scrimba messages, invoices, and receipts in the last three months. Save them to a folder.
• Download or screenshot any course certificates, progress reports, or completion badges you want to keep.
• Copy and paste any code, notes, or learning materials into a document and save it locally.
• Review Scrimba's Terms of Service to confirm the cancellation process and any refund details.

During cancellation

• Click the cancel button and wait for a pop-up confirmation dialog to appear.
• Click "Confirm cancellation" and do not navigate away until the page shows a final confirmation message.
• Screenshot the confirmation page, including the timestamp, confirmation number (if any), and the date.
• Note the exact time you clicked cancel in case you need to reference it later.

After you cancel

• Check your email within one hour for a cancellation confirmation from Scrimba.
• If you do not receive an email within two hours, email [email protected] and ask for written confirmation of your cancellation.
• Monitor your bank statement closely for the next 10 to 14 days. A charge should not appear after your cancellation.
• If a charge does appear, save a screenshot of your bank statement showing the unauthorized charge and your previous cancellation confirmation together.
• Contact your bank immediately and request a chargeback or dispute. Provide them with your cancellation confirmation and the unwanted charge screenshot.
• Email Scrimba a second time explaining the unwanted charge and demanding a refund within 7 days. Keep a copy of this email for your records.
• If Scrimba does not refund you within 14 days of your cancellation request, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA) via their online portal.

Why tocancel exists and how we help you

Cancelling an online subscription should be simple, but companies like Scrimba often make it deliberately hard by hiding the cancellation button, ignoring emails, or continuing to charge after cancellation. Your consumer rights are strong, but exercising them requires knowledge, documentation, and persistence. This is where Tocancel comes in.

Tocancel is dedicated to helping you understand your rights under Malaysian consumer law and to guide you through every step of cancelling any online service, from streaming platforms to education subscriptions like Scrimba. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable when they break the law. Whether you are trying to cancel Scrimba for the first time or escalating a dispute with the company, Tocancel provides you with the legal framework, the step-by-step instructions, and the confidence to take action.

Your cancellation should not be a battle. Tocancel is here to make sure it is not. Visit Tocancel.com for guides on cancelling hundreds of other services, complaint templates you can customize, and information on how to escalate to the MDTCA if a company refuses your cancellation. You have the right to cancel, and Tocancel is here to make sure you win.

How to contact Scrimba for cancellation or support

Scrimba does not publish a physical address in Malaysia or a phone number for customer support. All cancellations and support requests go through email.

For any cancellation request or dispute with Scrimba, always email [email protected] first and give them five business days to respond. If they ignore you or refuse your cancellation, escalate to the MDTCA by filing a formal complaint on their website (mdtca.gov.my). Include copies of your cancellation request email, your account screenshots, and any unwanted charges as evidence. The MDTCA has the authority to compel Scrimba to refund you and to impose penalties for breaking Malaysian consumer law.

Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable. If you are struggling to cancel Scrimba or any other service, visit Tocancel.com for personalised guidance, complaint templates, and updates on your consumer rights. Your cancellation matters, and you do not have to fight it alone.