Cancel Monster: The Right Way

How to cancel Monster in malaysia and stop paying for job recruitment tools

What Monster is and why you might want to cancel

Monster is a global employment platform that connects employers with job candidates through listings, resume databases, and recruitment tools. In Malaysia, many hiring managers and business owners use Monster to post vacancies and access candidate profiles, often paying monthly subscription fees for premium features like job promotion and automated candidate matching.

The trap that catches most Malaysian users is simple: closing a job listing does not automatically cancel your recurring subscription. Monster's own support documentation confirms this clearly. Your billing continues until you actively change your subscription plan in your account settings. This means you can keep paying for months after you stop using the platform, simply because the cancellation step was never completed.

Who pays for Monster in malaysia

Monster charges two main groups in Malaysia: employers and recruitment agencies who use Monster+ Standard or Monster+ Pro plans to post jobs and search resumes. If you signed up as an employer or recruiter and set up automatic billing (often via credit card), you are on a recurring subscription. This is different from casual job seekers, who typically use Monster's free resume-posting features and pay nothing.

The cost varies by plan. Monster+ Standard runs approximately RM80 per month, while Monster+ Pro costs around RM1,200 per month for larger recruitment teams. If you have been charged monthly without actively using the platform, you have a strong case for cancellation and potential refund.

When you should cancel Monster

You should cancel Monster if you no longer post jobs, no longer need access to candidate databases, have switched to another recruitment platform, or simply want to stop the recurring monthly charge. Malaysian consumer rights protect you here: you have the right to cancel any recurring subscription, and the company must stop charging you within a reasonable timeframe after you formally request cancellation.

If you have been charged after attempting to cancel, or if you did not actively agree to a long-term contract, you may have grounds to claim a refund under the Consumer Protection Act 1999 (Malaysia). Tocancel recommends documenting everything: your cancellation date, the date charges continued, and screenshots of your account status before and after you submit your cancellation request.

Your consumer rights when cancelling Monster

Your legal position in Malaysia is clear. The Consumer Protection Act 1999 protects you from unfair contract terms, hidden charges, and misleading billing practices. If Monster charged you after you cancelled, or if the cancellation process was deliberately made unclear, you have the right to dispute those charges and seek a refund.

Consumer protection act 1999 and your cancellation rights

Under Malaysia's Consumer Protection Act 1999, you have the right to:

• Cancel any subscription within a reasonable timeframe without penalty (unless you agreed to a fixed term in writing).
• Receive clear written confirmation of your cancellation request.
• Stop being charged immediately after you formally cancel (or within one billing cycle).
• Request a refund for charges made after your cancellation date if the company continued to bill you.
• Access transparent terms that clearly state the billing cycle, cancellation method, and refund policy.

If Monster has continued to charge your card after you cancelled, you can escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK). Tocancel advises keeping all evidence: bank statements, email confirmations, and screenshots of your account settings.

What to do if Monster refuses to refund you

If Monster claims you did not cancel, or if they refuse to refund charges made after your cancellation request, do not accept their first response. Follow these steps:

1. Send a formal email to Monster's support team requesting a written confirmation of your cancellation and a full refund for all charges after your cancellation date. Use Tocancel as a reference if helpful, and keep a copy.
2. If Monster does not respond within 14 days, file a formal complaint with KPDNKK (kpdnkk.gov.my) or FOMCA (fomca.org.my) with your supporting evidence.
3. Contact your bank or credit card issuer and request a chargeback or dispute for any charges made after your cancellation date. Most Malaysian banks will investigate on your behalf.
4. Consider seeking free legal advice from a consumer rights clinic in your state if the refund amount is substantial.

Your legal right to cancel and stop recurring charges is absolute. Tocancel emphasizes that you do not need the company's permission to exercise this right; you only need to follow the documented cancellation process and retain proof of your action.

How to cancel Monster step by step

Cancelling Monster depends on where you bought your subscription. If you signed up on the Monster website, you cancel through your web account. If you subscribed via Apple App Store or Google Play, you must cancel through that platform instead. Here is exactly what to do.

Cancel Monster through the web account

This is the most common cancellation route for Malaysian employers and agencies. Log in to your Monster account on the hiring portal and follow these steps:

1. Go to hiring.monster.com and sign in with your username and password.
   • If you have forgotten your password, click "Forgot password" and reset it before proceeding.
2. Click on "Account" or "Settings" in the top navigation menu.
   • Look for a menu labeled "Company Settings," "Billing," or "Subscription Plans."
3. Find the section labeled "Monster+ Plan" or "Current Subscription."
   • You should see your current plan name (Standard or Pro) and the renewal date.
4. Click the pencil icon or "Change Plan" button next to your active subscription.
   • This opens the plan selector screen.
5. Select "Pay as you go" or "Free Plan" and confirm the change.
   • Do not select another paid plan by mistake. Confirm you are downgrading to free access only.
6. Wait for the confirmation screen. Take a screenshot showing the updated plan status and the new renewal date (which should show "No renewal" or "Cancelled").
   • Save this screenshot immediately; you will need it as proof if Monster charges you again.
7. Check your email within 24 hours for a confirmation message from Monster.
   • If you do not receive a confirmation email, log back in and verify the plan change was saved. Contact Tocancel's guides if the change does not appear.

After you complete these steps, your recurring charges should stop at the end of your current billing cycle. Monster will not refund the current month (unless it is within 7 days of the next charge), but all future charges will cease.

Cancel Monster via apple app store or google play

If you subscribed to Monster through a mobile app downloaded from Apple App Store (iOS) or Google Play (Android), you cannot cancel through the Monster website. Instead, you must cancel through the store where you subscribed:

1. For Apple App Store (iOS):
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions."
   • Find "Monster" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Screenshot the cancellation confirmation screen.
2. For Google Play (Android):
   • Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Payments and subscriptions" then "Subscriptions."
   • Find "Monster" and tap it.
   • Tap "Cancel subscription" and confirm the action.
   • Screenshot the cancellation confirmation screen.

App Store and Google Play subscriptions are controlled by Apple and Google, not by Monster directly. Cancelling through the store is the only way to stop these charges. Tocancel recommends waiting 2 to 3 days, then checking both the store and your bank statement to confirm the subscription has been terminated.

What happens after you cancel Monster

After you cancel Monster, several things change. Your account does not disappear immediately, but your access to paid features stops and your billing stops. Here is what to expect.

Timeline after cancellation

Within 24 hours of cancellation, you should receive a confirmation email from Monster or from the app store platform. Log back into your account and verify that your plan status shows "Free," "Pay as you go," or "No active subscription." If you see a paid plan still listed, contact Monster support immediately.

Your current job listings remain live until the end of your current billing cycle, then they are automatically removed if you do not renew. You can still view your account and download candidate information (if available) for up to 30 days after cancellation, according to Monster's terms. After 30 days, your data may become inaccessible, so export anything you need before that window closes.

Your final charge will appear on your bank statement on the date of your next scheduled renewal. If you cancelled mid-cycle, this charge may still occur (most subscriptions charge at the start of each month). After that final charge, no further charges should appear. If they do, contact Tocancel and your bank immediately to dispute them.

What to do if Monster charges you again after cancellation

If you see a charge from Monster after your cancellation date, act quickly. First, log into your account and confirm the plan shows as cancelled. Then, send Monster's support team a formal email with:

• Your account username and email address.
• The date you cancelled your subscription (include a screenshot if available).
• The date the unexpected charge appeared on your bank statement.
• A request for an immediate refund of that charge.
• A request for written confirmation that all future charges have been stopped.

Give Monster 7 to 10 days to respond. If they do not refund you, contact your bank and dispute the charge. Tocancel emphasizes that you have the legal right to this refund under the Consumer Protection Act 1999, and your bank can reverse the charge on your behalf if Monster refuses.

Monster pricing in malaysia

Understanding Monster's pricing helps you decide whether the service is worth keeping. Here is a breakdown of the main plans available to Malaysian users:

If you are paying RM80 or more per month and rarely use the platform, cancellation makes financial sense. Over 12 months, you save between RM960 and RM14,400 by switching to the free plan. Tocancel recommends calculating your annual spend and asking yourself: "Have I hired someone from Monster in the last 3 months?" If the answer is no, cancel today.

Common mistakes when cancelling Monster

Cancelling can be stressful, especially if you have been charged repeatedly without authorization. Here are the mistakes that slow down your cancellation or leave you vulnerable to more charges.

Mistake 1: closing job listings without changing the plan

Many users think that closing all their job postings will stop Monster from charging them. This is incorrect. Monster explicitly states that closing a job listing does not cancel your subscription or stop recurring charges. You must actively change your plan in the account settings. Tocancel emphasizes: closing jobs and cancelling subscriptions are two separate actions. Do both.

Mistake 2: cancelling through the website when you subscribed via the app

If you subscribed through Apple App Store or Google Play, the Monster website cannot cancel your subscription. Your billing is controlled by the app store, not by Monster. Attempting to cancel on the website will fail, and you will keep paying. Always cancel through the platform where you originally subscribed.

Mistake 3: not saving proof of cancellation

If Monster charges you after you cancel and you have no proof, your dispute becomes much harder. Always screenshot the confirmation screen that shows your plan has been changed to "Free" or "Pay as you go," and save the confirmation email. This evidence is your insurance policy. Tocancel advises keeping these screenshots for at least 12 months.

Mistake 4: assuming the next billing cycle will not charge you

Many Malaysian users cancel successfully but forget about the final charge that appears when the current billing cycle ends. Budget for one more charge after cancellation. If no charge appears after 30 days, your cancellation was processed correctly and all future charges are stopped.

Refund policy and how to claim a refund

Monster's standard refund policy offers limited protection, but Malaysian consumer law gives you stronger rights. Here is what you need to know.

When Monster will refund you

Monster typically refunds charges within 7 days of your request if you cancelled within 7 days of your subscription start date (a "cooling-off" period). If you cancelled after that window, refunds are not automatic. However, under the Consumer Protection Act 1999, you can still claim a refund for charges made after your cancellation date if Monster continued to bill you without your permission.

To claim a refund, email Monster support with your account details, cancellation date, and the date the unwanted charge appeared. Ask for a full refund of that charge within 14 days. If Monster refuses, escalate to KPDNKK or file a chargeback with your bank. Tocancel has helped thousands of consumers recover unwanted charges by following this process.

How to request a refund from Monster

Send a clear, formal email to Monster's support team. Use this template:

Subject: Refund request for cancelled subscription [Your account email]

Dear Monster support team,

I am writing to request a refund for charges made after I cancelled my subscription. My account email is [your email], and I cancelled my Monster+ plan on [date]. Despite this cancellation, I was charged on [charge date] in the amount of RM[amount]. Please refund this charge to my original payment method within 14 days. If you require proof of cancellation, I have attached screenshots of my account confirming the plan status as of the cancellation date.

Please confirm receipt of this request and provide a refund timeline.

Thank you,
[Your name]

Keep a copy of this email and send it via a method that provides a read receipt (such as registered email or the support contact form on Monster's website). If Monster does not respond within 14 days, contact your bank and file a dispute. Tocancel recommends also filing a complaint with KPDNKK if the amount is significant.

Checklist before and after cancelling Monster

Use this checklist to ensure your cancellation is handled smoothly and you have all the proof you need:

Get help cancelling Monster with tocancel

Cancelling Monster should be simple, but companies sometimes make it deliberately confusing to keep you paying. If you have tried to cancel and Monster is still charging you, or if you need help navigating the process, Tocancel is here to guide you.

Tocancel is Malaysia's leading consumer cancellation service. We help thousands of Malaysians cancel unwanted subscriptions, recover overcharged fees, and understand their rights under the Consumer Protection Act 1999. Visit Tocancel at tocancel.com to:

• Get step-by-step guidance for cancelling Monster or any other service.
• Find templates and email addresses for escalating disputes with companies.
• Access information about your consumer rights in Malaysia.
• Report your cancellation experience and help other consumers.
• Connect with consumer advocacy resources like FOMCA and KPDNKK.

If Monster has charged you unfairly, do not give up. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and reclaim control of their billing. Your legal rights are clear, and you have every lever you need to enforce them.

Contact information for further help:

• Monster support: [email protected] or the support form at hiring.monster.com
• Ministry of Domestic Trade and Consumer Affairs (KPDNKK): kpdnkk.gov.my or 1-800-86-1800 (toll-free)
• Federation of Malaysian Consumers Associations (FOMCA): fomca.org.my or 03-4251 3440
• Tocancel: tocancel.com for cancellation templates, guides, and consumer rights information

Take action today. Your right to cancel and stop recurring charges is absolute under Malaysian law. Tocancel is ready to support you at every step.