Cancel Kogan First: Step-by-Step Guide

How to cancel Kogan First and avoid hidden charges in malaysia

Understanding what Kogan First is and why you might want to cancel

Kogan First is a paid shopping membership that adds perks to your Kogan retail experience, not a product or physical service in itself. You pay a recurring fee to unlock benefits such as exclusive member pricing, rewards credit, priority access to sales, and automatic giveaway entries. The service operates on auto-renewal, which means it charges you automatically at the end of each billing cycle unless you cancel beforehand.

The membership structure and what you are actually paying for

When you sign up for Kogan First, you enter a 7-day free trial. At the end of that trial, the service converts to a paid subscription and charges your payment method unless you cancel before the trial expires. This is the critical moment many users miss. If you joined for a one-time sale or discount and forget about the trial window, you will find a charge on your next bank statement.

Kogan First offers two billing options: a monthly plan at approximately RM71 (USD $14.99) and an annual plan at approximately RM609 (USD $129.00). The exact ringgit amount varies with exchange rates and any card processing fees your bank applies. This means your actual charge may differ slightly from the advertised price.

You now understand the pricing model: join for the trial, use the discount or offer, then cancel before the free trial ends to avoid any charge at all.

Why malaysian consumers cancel Kogan First

Users in Malaysia cancel for several clear reasons. Some joined only for a specific sale or promotion and no longer need the ongoing membership. Others find the membership charges accumulate without delivering enough value to justify the cost. Some discover they can access similar discounts without paying the annual or monthly fee. A few users simply forgot they had an active subscription and want to stop the automatic renewals.

Whatever your reason, you have the right to cancel at any time without penalty, according to Kogan's own terms and Malaysian consumer protection law.

Your legal rights under malaysian consumer protection law

Your right to cancel comes from two sources: Kogan First's stated terms and the Consumer Protection Act 1999, which governs all consumer transactions in Malaysia.

What the consumer protection act 1999 guarantees you

The Consumer Protection Act 1999 is the primary law protecting your rights as a buyer in Malaysia. It prohibits unfair contract terms, misleading conduct, and automatic renewal traps. Under this law, companies must make cancellation straightforward and must not hide the cancellation process in complex menus or require you to contact support for basic account changes.

If Kogan First charges you after you have cancelled, or if the cancellation process is deliberately hidden, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer rights in Malaysia. You also have the right to a refund if you paid for a service you did not use.

Your legal position is clear: Kogan First must honour your cancellation request and stop all charges once you confirm it.

Kogan first's own cancellation guarantee

Kogan's published terms state you can cancel at any time without minimum commitment or penalty. They also offer a 14-day refund policy if you cancel within 14 days and have not used any membership benefits. This means if you change your mind during your trial or shortly after it ends, you may recover your money by requesting a refund from their support team.

These guarantees exist because Malaysian law requires clear, fair cancellation pathways for subscription services.

Methods to cancel Kogan First

You have three primary routes to cancel your Kogan First membership, depending on how you signed up.

Cancel through the Kogan website (the fastest method)

If you subscribed directly through Kogan.com, the web account method is usually the cleanest and fastest. Log in to your Kogan account, navigate to Account Settings, then look for a Membership or Subscriptions section. You should see an option to "Cancel Subscription" or "Cancel Renewal". Click it and follow the on-screen confirmation prompts. Once you see a final confirmation screen or receipt, your cancellation is complete.

Many Malaysian users report this path is not immediately obvious on the homepage. If you cannot find the option from the main menu, go directly to your Account Settings first, then work through the menu structure from there. Tocancel recommends taking a screenshot of the final confirmation page as proof of your cancellation date.

Cancel through the apple app store (if you subscribed via iOS)

If you signed up through an iPhone or iPad, your subscription is managed through the Apple App Store, not directly through Kogan. You must cancel through Apple's subscription settings. Open the Settings app on your iOS device, tap your name at the top, select Subscriptions, find Kogan First in the list, and tap "Cancel Subscription" or "Edit Subscription". Confirm the cancellation. Apple will send you a confirmation email immediately. You will retain access to Kogan First until the end of your current billing cycle, then your membership will expire.

This process is separate from Kogan's website, so you must go to Apple, not Kogan, to stop the charges.

Cancel through google play (if you subscribed via android)

If you signed up through an Android phone using the Google Play app, your subscription is managed by Google, not Kogan directly. Open the Google Play app on your Android device, tap your profile icon, select Subscriptions, find Kogan First, and tap "Cancel Subscription". Confirm your cancellation. Google will send a confirmation email. Your membership will remain active until the end of your current billing cycle, then it will end automatically.

Like Apple, Google Play subscriptions are separate from Kogan's own account system, so you cancel through Google, not through Kogan.com.

Step-by-step cancellation walkthrough

Tocancel has helped thousands of consumers navigate subscription cancellations step by step. Follow this structured process to ensure your Kogan First cancellation is complete and effective.

Before you cancel: essential checks

Prepare yourself by gathering the key information about your membership. Open your Kogan account or subscription settings and note the exact renewal date, current plan type (monthly or annual), and the payment method you used. Take screenshots of your membership page, billing page, and any page showing the trial end date or renewal date. Save any transaction email or receipt from when you signed up.

1. Log in to your Kogan account (or access your App Store/Google Play account if you subscribed there)
   • Go to the Account or Profile section
   • Look for Membership, Subscriptions, or Billing
2. Record your renewal date, plan name, and payment method
   • Screenshot the membership status page
   • Note whether you are inside or outside the 7-day free trial
3. Check whether you have already used any membership benefits
   • Review your recent purchases to see if you claimed any member discounts
   • This affects your refund eligibility
4. Verify which platform you used to subscribe
   • Kogan.com, Apple App Store, or Google Play
   • Your cancellation method depends on this

Cancel via kogan.com (web account)

1. Go to www.kogan.com and log in with your email and password
   • If you are not logged in, you cannot access account settings
2. Click your account name or profile icon in the top right corner
   • This opens a dropdown menu with account options
3. Select Account Settings or My Account from the menu
   • You should now see a list of account management options
4. Look for a Membership, Subscriptions, or My Kogan First section
   • This section displays your current membership status
5. Click Cancel Subscription or Cancel Renewal (the button name varies)
   • A confirmation page will appear asking you to confirm
6. Review the cancellation details and click the final Confirm or Cancel Now button
   • The page will display a confirmation message with your cancellation date
   • Screenshot this confirmation screen immediately
7. Check your email for a cancellation confirmation from Kogan
   • This email serves as official proof of cancellation
   • Save it in a folder or take a screenshot

Cancel via apple app store (iOS devices)

1. Open the Settings app on your iPhone or iPad
   • Do not open the Kogan app; use the main Settings app
2. Tap your name at the very top of the Settings menu
   • This opens your Apple ID account page
3. Select Subscriptions from the list
   • You will see all active subscriptions linked to your Apple ID
4. Find Kogan First in the subscriptions list and tap it
   • The subscription details page will open
5. Tap Cancel Subscription or Edit Subscription (depending on your iOS version)
   • A confirmation page appears
6. Confirm your cancellation by tapping the final confirmation button
   • Apple will display a confirmation message
   • Screenshot this screen
7. Check your email for an Apple cancellation confirmation
   • This confirms your subscription ends at the end of your current billing cycle

Cancel via google play (Android devices)

1. Open the Google Play app on your Android phone or tablet
   • Tap your profile icon in the top right corner
2. Select Subscriptions from the menu
   • You will see all active subscriptions on your Google account
3. Tap Kogan First from the list
   • The subscription details page opens
4. Tap Cancel Subscription
   • Google will ask for a reason (optional)
5. Confirm your cancellation
   • A confirmation page will appear
   • Screenshot it immediately
6. Check your email for Google's cancellation confirmation
   • Google sends a confirmation that your subscription ends on a specific date

What happens after you cancel

Cancellation does not mean immediate access removal. Depending on when you cancel, you may keep access to your Kogan First membership benefits until the end of your current billing cycle.

Your membership after cancellation

If you cancel during the 7-day free trial, you will have no charge and no further membership access after the trial ends. Your cancellation stops the automatic charge before it begins. If you cancel after the trial has ended and you are in a paid billing cycle, you will retain Kogan First membership benefits until the end of that cycle, then the membership expires and no further charges occur. You will not receive a pro-rata refund for unused time in that cycle unless you qualify under Kogan's 14-day refund policy.

This means if you are charged once, then cancel the same day, you still keep the membership for the full billing period you paid for.

Confirming cancellation in your account

After you cancel, log back into your Kogan account or App Store/Google Play account within 48 hours and check that your membership status has changed to "Cancelled" or "No Active Subscription". If it still shows as Active or Renewal Pending, contact Kogan support immediately to verify the cancellation went through. Do not assume it worked just because you saw a confirmation page.

Tocancel recommends checking again 5 to 10 days after your cancellation to ensure no surprise charge appears.

Refund eligibility and how to request one

Kogan First offers a 14-day refund window, but it comes with conditions you must meet.

When you can get a refund

You can request a refund within 14 days of your purchase if you have not used any membership benefits during that time. "Not using benefits" means you did not claim any member-exclusive discount, did not redeem any rewards credit, and did not take advantage of any other membership perk. If you made a purchase with a member discount or claimed any benefit, you are no longer eligible for a refund, though you can still cancel the subscription itself.

If you are still inside the 7-day free trial and cancel before the trial ends, you will have zero charges and no need for a refund.

How to request a refund from Kogan First

Contact Kogan's support team directly and explain that you want to request a refund under their 14-day policy. Provide your order number, subscription start date, and cancellation date. You can reach Kogan by email through their support page or by phone at 1300 056 426 (8am to 8pm, 7 days a week). Have your screenshots and transaction email ready to show that you cancelled within the eligible window and did not use any benefits.

Refunds can take 5 to 10 business days to appear in your account after approval, depending on your bank.

Pricing and plan comparison at a glance

Understanding what you are (or were) paying helps you decide whether to keep or cancel Kogan First. Here is a breakdown of the costs and what each plan includes.

The annual plan costs approximately RM609, which is significant savings per month compared to the monthly plan, but it commits you to a longer billing cycle. If you are unsure about membership value, the monthly plan at RM71 lets you test and cancel more flexibly.

Common cancellation mistakes to avoid

Many people think they have cancelled only to find a charge appears on their next statement. These mistakes are frustrating, but they are preventable if you know what to watch for.

Forgetting to confirm in your email

You receive a cancellation confirmation page on screen, so you assume it worked. Then, weeks later, you discover a charge. The gap happens because you did not check your email or save the confirmation. Always wait for a follow-up email from Kogan, Apple, or Google confirming your cancellation. If you do not receive one within 24 hours, log back in and verify that your status changed to Cancelled or Inactive.

Cancelling through the wrong platform

You subscribed through the Apple App Store but tried to cancel through Kogan.com. The Kogan website does not control App Store subscriptions, so nothing happens. Your membership keeps renewing through Apple. Check exactly where you signed up first, then cancel through that same platform. Tocancel recommends checking your first receipt email to confirm whether it came from Kogan, Apple, or Google.

Waiting until the day before renewal to cancel

You see the renewal date is tomorrow, so you cancel today. By the time your cancellation processes, the system has already triggered the automatic charge. You are now charged, and your cancellation applies to the next billing cycle. Cancel at least 3 to 5 days before your renewal date to avoid this timing trap. If you are charged after cancelling, contact support immediately and request a refund under the 14-day policy or due to failed cancellation.

Not screenshotting your confirmation

You cancel, see the confirmation, and move on. Six months later, you have a dispute with your bank about whether you really cancelled, and you have no proof. Screenshot or save every confirmation page, email, and receipt. This documentation protects you if Kogan or your bank questions whether you cancelled.

After cancellation: what to do next

Cancelling is not the end of your responsibility; a few follow-up steps ensure the cancellation sticks and protects you going forward.

Monitor your next bank statement

Wait for your next billing cycle and check your bank or credit card statement. If you cancelled during the trial, there should be no charge. If you cancelled after a paid charge, you should see no second charge. If a charge appears after you cancelled, you have grounds to dispute it with your bank or request a refund from Kogan. Document the date of cancellation and the unwanted charge.

Update your payment method if needed

If you are concerned about future accidental charges, remove or update the payment method linked to your Kogan account. This prevents any future auto-renewal from going through even if the system tries to charge you again due to a glitch. Log into your Kogan account, go to Payment Methods, and delete the card or account you no longer want linked to subscriptions.

Save your cancellation proof

Create a folder on your computer or phone and save screenshots of your cancellation confirmation, the confirmation email from Kogan or Apple or Google, and your bank statement showing no further charges. This file becomes your evidence if there is ever a dispute. Tocancel recommends keeping this documentation for at least 12 months.

Contact Kogan First support in malaysia

If your cancellation does not go through, if you are charged after cancelling, or if you need help refunding, contact Kogan directly using the following details.

When you contact support, have your membership account number, subscription start date, cancellation date, and screenshots ready. Explain clearly what charge you are disputing and what outcome you want (cancellation confirmation, refund, or reversal of charge).

Your consumer rights summary and next steps

You now have the legal right, the knowledge, and the step-by-step process to cancel Kogan First confidently. Malaysian consumer protection law backs you. Kogan's own terms allow cancellation without penalty. The platforms (web, Apple, Google) all provide straightforward cancellation pathways once you know where to look.

Your next action is to follow the platform-specific steps above (web, App Store, or Google Play), take screenshots, check your email for confirmation, and monitor your bank statement to verify no further charges occur. If you are within the 14-day refund window and have not used benefits, request a refund from support. If Kogan refuses or you encounter any unfair pressure, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces the Consumer Protection Act 1999 on your behalf.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their spending. Visit Tocancel.com to see step-by-step guides for other services and to track your cancellation requests. You deserve straightforward, transparent billing and the freedom to cancel without hidden traps. Take action today.