Cancel Simple Life: The Right Way

How to cancel Simple Life and stop unwanted charges

What Simple Life is and why malaysians are cancelling it

Simple Life is a subscription-based weight loss and health coaching app, not a Malaysian budgeting tool, even though the name creates confusion with other products in the market. The service offers fasting support, nutrition guidance, progress tracking, and an AI coach called AVO, with all subscription terms published on simple.life and help.simple.life.

If you subscribed for a trial or monthly plan and now want to exit, you are not alone. Simple Life runs on an auto-renewing subscription model, which means your payment renews automatically at the end of each billing cycle unless you cancel at least 24 hours beforehand. The challenge many Malaysian users face is that the cancellation path is not obvious, and charges can surprise you when the renewal hits your payment method.

The premium subscription and what you are paying for

The paid tier is called Premium Subscription and includes personalised fasting plans, nutrition coaching, advanced progress tracking, educational content, and access to the AI coach AVO. This is an ongoing service, not a one-time purchase, so your monthly charge continues until you cancel or your payment method fails.

In Malaysia, the approximate cost is RM47.15 per month (approximately USD 9.99), though your actual charge may vary slightly based on your billing currency, exchange rates applied by your payment platform, and local taxes. Many users notice confusion when a free trial ends and the first real charge appears under a slightly different amount than advertised.

Why you should cancel now if you are not using it

If you have stopped using the app, feel the guidance is not helpful, or simply cannot afford the monthly fee, every month you delay costs you real money. Malaysia's Consumer Protection Act 1999 gives you the right to cancel most digital services, and that right does not require you to provide a reason to the company.

Tocancel specializes in helping users like you understand these rights and execute cancellations cleanly. Starting your cancellation today means your next renewal charge will not process, and you can redirect that RM47.15 per month to something that serves you better.

Your rights under malaysian consumer law

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service at any time before or after your purchase, provided you follow the company's published cancellation procedure. The service provider must make cancellation easy and must confirm your cancellation in writing (email counts as written confirmation).

If Simple Life charges you after you have cancelled, or if the company makes cancellation deliberately difficult to discourage you, that behaviour may breach consumer protection rules. Your legal position is simple: you do not owe Simple Life ongoing payment if you do not want the service anymore, and the company cannot prevent you from cancelling or charge penalties for doing so (except fees already earned under the contract, such as the current billing period).

Who to contact if Simple Life refuses to cancel

If you cancel through the official method and a charge still appears, or if Simple Life claims you cannot cancel, you can lodge a complaint with the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCC), which enforces consumer protection law. Tocancel recommends documenting every step: take screenshots of your cancellation request, save confirmation emails, and note the date and time you cancelled.

The MDCC can investigate the company's conduct and, if a breach is found, order a refund or force the company to honour your cancellation. This process is free and protects you from repeated unauthorized charges.

How to cancel Simple Life step by step

Your cancellation method depends on how you originally subscribed and which platform handles your billing. Tocancel has mapped out each route so you can choose the fastest option for your situation.

Cancelling if you subscribed directly through the Simple Life app

If your billing runs directly through Simple Life (not through Apple or Google), follow these exact steps inside the app:

1. Open the Simple Life app and tap the profile icon on the Home tab
2. Scroll down and tap Manage subscription
3. Tap Manage Subscription again
4. Enter your email address and wait for a verification code to arrive
   • Check your inbox and spam folder for the code email
   • Copy the code and paste it into the app prompt
5. Choose one of two options:
   • Cancel now: Your access stops immediately and you are not charged again
   • Cancel at period end: You keep access until your current billing cycle finishes, then no renewal charge applies
6. Tap confirm and complete any final prompts the app shows
7. Wait for a confirmation email from Simple Life to arrive within 5 minutes

Save that confirmation email immediately. It is your proof that you cancelled, and you will need it if a charge appears later.

Cancelling if you subscribed through apple app store

If your payment method is an Apple ID or iTunes account, you must cancel through Apple, not through the Simple Life app itself. Here is how:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find Simple Life in the list and tap it
5. Tap Cancel Subscription or Edit Subscription (the button wording varies by iOS version)
6. Confirm your choice when Apple asks you to verify
7. Apple shows you a cancellation confirmation on screen immediately

Apple also sends a cancellation confirmation email to your Apple ID email address. If you do not see one within 10 minutes, log into appleid.apple.com and check your subscription history to confirm the cancellation registered.

Cancelling if you subscribed through google play

If your subscription is billed through a Google Play account or Android device, follow these steps:

1. Open the Google Play app on your Android phone or tablet
2. Tap the profile icon in the top right corner
3. Tap Manage subscriptions or Subscriptions (wording depends on your device)
4. Find Simple Life in your active subscriptions
5. Tap Simple Life to open the subscription details
6. Tap Cancel subscription at the bottom
7. Select your cancellation reason (this is optional but helps Google track problematic apps)
8. Tap Yes, cancel to confirm

Google Play sends a cancellation confirmation email within minutes. Check your inbox for it and keep that email for your records.

Cancelling via email if the app method does not work

If you cannot access the app, the in-app cancellation tool is broken, or you simply prefer written proof, email [email protected] directly. Write a clear message like this:

Subject: Cancel my Simple Life Premium subscription

Hello, I want to cancel my Simple Life Premium subscription effective immediately. My account email is [your email address]. Please confirm the cancellation once processed.

Send this email and keep a copy. Tocancel recommends following up with a screenshot of your email sent folder and any reply Simple Life sends you. If the company does not respond within 5 business days, escalate to the MDCC with your email attempt as evidence.

What happens after you cancel Simple Life

Once your cancellation is confirmed, the next charge will not process. Depending on which cancellation option you chose, you may lose access immediately or retain it until your current billing period ends.

Your access and data after cancellation

If you chose "Cancel now", your Premium features disappear immediately and you drop to free-tier access (if available). If you chose "Cancel at period end", you keep full Premium access until your next renewal date would have been, then access changes to free tier on that date.

Your meal logs, fasting history, and progress data typically remain in your account after cancellation, but this is not guaranteed. Before you cancel, screenshot or export any data you want to keep permanently, as Simple Life does not publish a detailed export feature in their Help Centre. Once you cancel, treat the data as at-risk.

Checking that no renewal charge appears

Mark the date your current billing cycle was due to end on your calendar. Check your bank statement or app store billing history 2-3 days after that date to confirm no charge processed. If a charge appears after you cancelled, take screenshots of:

• Your cancellation confirmation email
• The unauthorized charge on your statement
• The date and amount of that charge

Report this to Simple Life immediately via [email protected] with screenshots attached, requesting an immediate refund. If they do not refund within 7 days, escalate to your bank (for direct charges) or to Apple/Google (for app store charges) and request a chargeback.

Refunds and what to expect

Simple Life's refund policy is not fully detailed in verified public sources, but the general rule is that you do not receive a refund for unused days in the current billing period after cancellation. If you cancel mid-month, that month's charge is considered earned by the company and non-refundable.

When you might qualify for a refund

You may qualify for a refund in these situations:

• You cancelled within 14 days of first subscribing (some services honour this "cooling-off period", though it is not automatic)
• Simple Life charged you twice for the same billing period by mistake
• You cancelled but were charged again after confirmation
• A technical fault prevented you from cancelling on time

If any of these apply, email [email protected] with your evidence and request a refund. If the company refuses, Tocancel recommends escalating to your payment provider or the MDCC.

Requesting a refund from Simple Life

Send a refund request email to [email protected] with this information:

• Your account email and the date you subscribed
• The specific charge amount and date you want refunded
• Why you believe you qualify (e.g., "I cancelled within 14 days and was not offered a refund", or "I was charged twice in one month")
• Your banking details or original payment method for the refund

Keep a copy of this email. Simple Life should respond within 7-10 business days. If they refuse, ask them to explain which clause of their terms allows them to keep the money, and save that response. You will need it if you escalate to the MDCC or your bank.

Pricing and billing details for malaysian users

Understanding what you are paying helps you confirm you are cancelling the right subscription and spotting hidden charges.

The MYR amounts are converted from USD at approximately 1 USD = RM4.72, so your actual charge may be slightly higher or lower depending on exchange rates on the day Apple, Google, or Simple Life processes your payment. Always check your statement for the exact amount charged.

Common mistakes when cancelling Simple Life

Many users rush through cancellation or miss a critical step, then feel blindsided when a charge appears anyway. Here are the pitfalls Tocancel has seen repeatedly.

Mistake 1: cancelling in the app without checking your billing platform

You opened the Simple Life app, tapped settings, saw a "Manage subscription" button, and hit cancel. But if your subscription is billed by Apple or Google (not Simple Life directly), that button does nothing. Your cancel request vanishes into the void and the renewal charges anyway on your next renewal date.

Always check your Apple ID, Google Play account, or your bank statement first to see which entity is charging you. Cancel in that same place, not in the Simple Life app.

Mistake 2: cancelling but forgetting to save the confirmation

You cancelled, saw a "Cancellation confirmed" screen, and walked away. Two weeks later, a charge appears and you have no proof you cancelled. Without a confirmation email or screenshot, disputing the charge becomes much harder.

After every cancellation, take a screenshot of the confirmation screen and wait for the confirmation email. Save both. That proof is your shield if anything goes wrong.

Mistake 3: cancelling fewer than 24 hours before renewal

Simple Life requires you to cancel at least 24 hours before your renewal date. If you click cancel at 10 p.m. on the day before renewal, and your renewal was scheduled for midnight, you might still be charged because the company's system processes the charge before your cancellation request reaches it.

Tocancel recommends cancelling at least 48 hours before your renewal date to avoid this race condition. Check your next billing date in your account and count backward carefully.

Mistake 4: confusing "Cancel now" with "Cancel at period end"

The app offers two cancellation options. "Cancel now" ends your access immediately and no renewal charge applies. "Cancel at period end" lets you keep access until the current billing cycle finishes, then cancels automatically after that date. Choosing the wrong one can be frustrating if you wanted immediate access removal or if you wanted to use the service longer.

Read both options before tapping. Choose "Cancel now" if you want out immediately, or "Cancel at period end" if you want to use it one more time until your paid time expires.

After cancellation: your checklist

Use this checklist to confirm your cancellation is solid and to protect yourself from surprise charges.

1. Take a screenshot of the cancellation confirmation screen in the app or on your device
2. Save the confirmation email from Simple Life, Apple, or Google (it arrives within minutes)
3. Mark your renewal date on your calendar and check your statement 2-3 days after it
4. Confirm no charge appears on that date
5. If a charge appears, screenshot it and contact Simple Life within 7 days to request a refund
6. Keep all communication with Simple Life, your bank, and any payment platform for 12 months
7. If Simple Life disputes your cancellation, escalate to the MDCC with your documentation

This checklist takes 10 minutes to complete and removes almost all risk of a forgotten charge or dispute later.

Reviews and user experiences

Simple Life holds a 4.5 out of 5 star rating across app stores, but user reviews reveal a consistent pattern: many people praise the app's features but express frustration with cancellation. Common complaints include:

• Cancellation process is not obvious in the app and requires digging through settings
• Users forget to cancel before renewal and face unexpected charges
• Confirmation emails arrive slowly or go to spam, leaving users uncertain if cancellation worked
• Billing platform confusion (app vs. Apple vs. Google) causes cancellation failures

These reviews reinforce why Tocancel exists: ordinary users deserve clear, straightforward guidance to cancel without confusion or hidden charges. If you have experienced any of these frustrations with Simple Life, you are not at fault; the process itself is the problem, not you.

Summary: your path to cancelling Simple Life

You have the right to cancel Simple Life at any time under Malaysian consumer law. Your cancellation is valid if you follow the published procedure, and the company cannot prevent you from leaving or charge a penalty for exercising that right.

Tocancel has helped thousands of consumers cancel unwanted subscriptions confidently by following a clear, step-by-step process like this one. You can do the same today.

Contact information and escalation

If you need to reach Simple Life to cancel or dispute a charge, use these verified contact channels.

Simple Life support contacts

Email: [email protected]

Help Centre: help.simple.life (contains in-app cancellation instructions and FAQ)

Cancellation via app: Open the app, tap profile icon, scroll to "Manage subscription", follow the in-app prompts

Phone support: Not advertised in verified sources; email is the primary contact method

Support hours: Not specified; email responses typically arrive within 1-2 business days

If Simple Life does not respond or refuses to cancel

Escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (MDCC), which enforces the Consumer Protection Act 1999 and investigates subscription service complaints free of charge. Submit a formal complaint online via the MDCC website or visit your nearest state consumer protection office with your documentation:

• Screenshots of your cancellation request and confirmation (if any)
• Copies of all emails with Simple Life
• Your bank statement showing the charges
• A summary of what happened and what outcome you are seeking (refund, confirmation of cancellation, etc.)

The MDCC can order a refund, compel the company to honour your cancellation, or refer the matter to enforcement authorities if the company has breached consumer protection law.

If you were charged by apple or google by mistake

If Simple Life's cancellation worked but Apple or Google continued charging you after that, contact the respective support team directly:

• Apple: appleid.apple.com, tap "Sign in", navigate to "Subscriptions", find Simple Life, and request a refund within the app or via apple.com/support
• Google Play: support.google.com/googleplay, search "subscription refund", and submit a refund request directly from your Google account

Both platforms offer refunds for unauthorized charges or refunds within 48 hours of a new subscription. Frame your request clearly: "I cancelled [date], but was charged [date]. Please refund the charge [amount]."

Tocancel recommends keeping all your documentation organized in a folder, whether digital or printed. That preparation means you can escalate instantly if needed and resolve the matter faster. Your right to cancel is absolute; the company's job is to honour it promptly and without pushback.