Cancel Uberconference: The Right Way

How to cancel Uberconference in malaysia and stop recurring charges

What Uberconference is and why you need to know about dialpad

Uberconference is a cloud-based video conferencing service that has been rebranded and is now operated by Dialpad, Inc. If you use Uberconference in Malaysia, you need to understand this ownership change because it affects how you cancel, who handles your refunds, and where your legal rights are enforced. This guide walks you through your cancellation options, your legal protections, and how Tocancel can help you recover any unfair charges.

Uberconference today: now under dialpad

Uberconference operates as a cloud meeting platform under Dialpad's corporate umbrella. In practical terms, when you need to cancel your account, contact support, or dispute a charge, you work with Dialpad Support, not a standalone Uberconference company. The official support pages direct all cancellation requests to Dialpad, making Dialpad the legal entity responsible for your contract and billing.

This matters for Malaysian users because the company's headquarters is in San Ramon, California, United States, and there is no local Malaysia office or local hotline. When you cancel, your correspondence will be handled by Dialpad's support team remotely. Tocancel recommends saving all email confirmations and keeping records of every support interaction for your protection.

What you actually pay for with Uberconference

Uberconference operates on a freemium pricing model. You can use the Free plan at RM0.00 per month indefinitely, or upgrade to the Business plan at approximately RM90.00 per month (converted from USD$20.00, subject to exchange rate movement). Your card issuer may charge slightly more or less depending on the ringgit-to-dollar rate on your statement date.

The Free plan limits you to 45-minute meetings with up to 10 participants. The Business plan removes the time cap, allows up to 100 participants, includes auto-dial functionality, custom hold music, meeting recordings, and automatic transcripts. If you have been charged without upgrading, or if you upgraded and no longer use the service, Tocancel guidance covers your next steps below.

Your consumer rights when cancelling Uberconference in malaysia

What malaysian consumer law says about cancellation

You are protected by the Consumer Protection Act 1999 (amended). This law gives you the right to cancel a distance contract (such as an online subscription) within 14 calendar days of purchase without giving a reason, as long as you have not substantially used the service. If Uberconference has automatically renewed your subscription and you did not give clear consent to renewal, you have the right to dispute the charge.

Your legal position is straightforward: if you cancel within 14 days and have not heavily used the service, you can request a full refund. If you cancel after 14 days, you are entitled to cancel effective immediately, but Dialpad is not obligated to refund charges already incurred. However, if the company failed to clearly disclose the renewal terms before charging you, or if you can prove you cancelled in time, the Malaysian Communications and Multimedia Content Forum (CMMC) or the Department of Consumer Affairs can investigate.

Tocancel advises you to keep all email confirmations, screenshots of your account status, and payment receipts because these form your evidence if you need to escalate a dispute.

What happens if dialpad refuses to cancel or delays

If Dialpad Support does not respond within 7 working days, or if they refuse to cancel your account without valid reason, you can lodge a formal complaint with the Department of Consumer Affairs Malaysia or the Malaysian Communications and Multimedia Content Forum. Tocancel has helped thousands of consumers escalate unresponsive cancellations through these channels.

Dialpad's terms of service do not override consumer law. If you have grounds to dispute a charge under the Consumer Protection Act 1999, the company cannot use its own terms as a legal shield. Document every response (or lack of response) and escalate if necessary.

How to cancel your Uberconference account without getting charged again

Prepare your account before you contact support

Many users rush to cancel and then struggle to prove they had a paid plan or when the next charge was due. Before you send any cancellation request, take the following steps to protect yourself.

1. Screenshot your account dashboard showing your current plan (Free or Business) and the plan name
2. Note the next billing date from your invoice or account settings
3. Download any meeting recordings, transcripts, or notes you need because Dialpad does not clearly state how long your data is kept after cancellation
4. Write down the email address associated with your subscription
5. Save your most recent payment receipt or credit card statement showing the charge amount and date
   • If you paid via Apple App Store, you will need to cancel through Apple instead of emailing support (see App Store section below)
   • If you paid via Google Play, you will need to cancel through Google Play directly

This preparation takes 10 minutes and gives you undeniable proof of your account status and billing history. Tocancel recommends storing these screenshots in a dedicated folder on your computer or cloud drive labeled "Uberconference Cancellation".

Cancel through dialpad support by email

Uberconference does not offer an in-account cancellation button. Your only direct route is to contact Dialpad Support and request cancellation in writing. This creates a clear paper trail and protects you if there is a dispute later.

1. Go to the Dialpad Support website at dialpad.com/support/
   • Look for the "Contact us" or "Submit a ticket" option
   • If you cannot find the form, email [email protected] with your cancellation request
2. Submit a support ticket or email with the following information:
   • Subject line: "Please cancel my Uberconference account"
   • Your full name
   • The email address linked to your Uberconference account
   • Your current plan (Free or Business)
   • Last four digits of the payment card on file (if applicable)
   • The date of your last charge
   • Your request: "I request immediate cancellation of my Uberconference subscription effective [today's date]. Please confirm cancellation by email and confirm that no further charges will be applied."
3. Monitor your email for a response from Dialpad Support
   • They should reply within 3 to 7 working days
   • Expect a confirmation email stating your account has been cancelled
4. After receiving confirmation, wait 2 billing cycles and verify that no further charges appear on your credit card or bank statement
5. If a charge appears after confirmation, contact your bank or card issuer immediately and reference the cancellation confirmation email from Dialpad

Email is your safest method because it creates a permanent record. Tocancel emphasises that verbal cancellations over the phone are not accepted by Dialpad because there is no local support line.

Cancel if you subscribed through apple app store

If you started your Uberconference subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through email to Dialpad Support. Cancelling only by emailing Dialpad will not stop Apple from recurring the charge.

1. Open the Apple App Store app on your iPhone, iPad, or Mac
2. Tap your profile icon in the bottom right corner
3. Select "Subscriptions"
4. Find "Uberconference" or "Dialpad Meetings" in the list
5. Tap on the subscription
   • You will see your renewal date and billing history
6. Tap "Cancel subscription"
7. Confirm the cancellation when prompted
8. You will receive an email confirmation from Apple within a few minutes

After cancellation through App Store, your access ends on the next renewal date, and you will not be charged again. Keep the Apple confirmation email for your records. Tocancel notes that many users miss this step and continue paying through App Store even after contacting support.

Cancel if you subscribed through google play

If you started your Uberconference subscription through Google Play on an Android device, you must cancel through Google Play to stop the recurring charge.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find "Uberconference" or "Dialpad Meetings" in the list
6. Tap on the subscription
7. Tap "Cancel subscription" and confirm
   • Google will ask you why you are cancelling; select the most relevant reason
8. You will see a cancellation confirmation on the screen

Google Play will send a confirmation email to the address linked to your Google account. Your subscription ends at the next renewal date. If you do not see a confirmation email within 24 hours, return to the Subscriptions section and verify that the status shows "Cancelled".

What happens after you cancel Uberconference

Your access and data after cancellation

When your Uberconference subscription is cancelled, your access to paid features stops immediately. However, Dialpad's privacy terms do not clearly explain how long your account data-recordings, transcripts, meeting notes-remains stored after cancellation. This is why Tocancel recommends downloading all your data before you cancel.

Once your account is cancelled, you will retain access to your Free plan features (if you created a Free account before upgrading). Your paid plan features and extended meeting limits are removed. If you had custom settings, hold music, or branded meeting links, these revert to defaults or disappear.

Check your credit card or bank statement after cancellation

Billing cycles do not always align with your cancellation date. If your cancellation was approved on the 15th of the month but your renewal was set for the 20th, Dialpad should cancel before the 20th charge is processed. However, it is your responsibility to verify this.

Monitor your statement for the next 60 days. If you see a charge after your cancellation confirmation date, contact your bank's dispute team immediately. Provide them with the Dialpad cancellation confirmation email, and your bank will investigate and recover the amount if appropriate.

Tocancel recommends setting a phone reminder for 30 days after cancellation to review your statement, ensuring you catch any errant charges before the dispute window closes.

Refunds and chargebacks: what you are entitled to

When dialpad must refund you

Under the Consumer Protection Act 1999, you are entitled to a refund if you cancel within 14 days of purchase and have not substantially used the service. "Substantially used" means more than a trial; a few short meetings do not qualify as substantial use. If you joined on a Monday and cancelled by the following Sunday without hosting meetings, you have a strong case for a refund.

If you cancel after 14 days, Dialpad is not legally obligated to refund fees already paid. However, if you can prove that Dialpad failed to disclose renewal terms clearly, or if you cancelled on your renewal date (within hours of being charged), you may still have grounds to request a refund.

To request a refund, include this language in your cancellation email to Dialpad Support: "I have used this service for [number] days. I request cancellation and a full refund under the Consumer Protection Act 1999, Section [relevant section], because I have not substantially used this service and/or the renewal terms were not clearly disclosed."

Disputed charges and chargebacks

If Dialpad refuses to cancel or refund and you have strong evidence, you can file a chargeback with your bank or card issuer. A chargeback is a formal dispute that reverses an unauthorised or fraudulent charge. You are eligible for a chargeback if you requested cancellation and Dialpad ignored it, or if you were charged after your cancellation confirmation date.

Contact your bank with the following information:

• Your account number or card number (last four digits)
• The disputed transaction date and amount
• The merchant name (Dialpad, Inc. or Uberconference)
• Your cancellation confirmation email or ticket number from Dialpad Support
• A one-sentence explanation: "I cancelled this subscription on [date] and was charged after the cancellation confirmation."

Your bank will initiate an investigation, and Dialpad will be required to provide evidence that the charge was authorised. If Dialpad cannot prove the charge was valid after cancellation, the bank will reverse it and restore your funds. Tocancel has guided consumers through this process and most chargebacks succeed when clear evidence of cancellation is provided.

Pricing breakdown and what you pay

Currency note: Dialpad does not publish Malaysian ringgit pricing directly. Charges convert from USD, so your final MYR amount may vary by ±2% depending on your card issuer's exchange rate and any foreign transaction fees. Check your most recent invoice to see the exact amount charged to your card.

Common mistakes when cancelling Uberconference

Errors that delay your cancellation and cost you money

It is frustrating when you think you have cancelled but the charges keep coming. These are the mistakes Tocancel sees most often, and how to avoid them.

Mistake 1: deleting the app without cancelling the subscription

Removing the Uberconference app from your phone or computer does not cancel your subscription. Dialpad continues to charge your card every month because your account and billing are linked to your email and payment method, not to the app. You must cancel the subscription through Dialpad Support or your app store before removing the app.

Mistake 2: emailing support but forgetting about app store or google play

If your subscription was set up through Apple App Store or Google Play, emailing Dialpad Support is not enough. The app store handles billing independently. You must cancel in both places: email Dialpad to close your account, and cancel your subscription in the app store to stop the recurring charge. Tocancel has seen many users continue paying because they only cancelled one of the two.

Mistake 3: cancelling without waiting for confirmation

Send your cancellation request and then wait for a response. Do not assume it has been cancelled just because you sent an email. Dialpad may not act on your request for 3 to 7 working days, and some requests get flagged as spam or lost. Follow up with a second email after 5 days if you have not received a confirmation.

Mistake 4: not checking your bank statement after cancellation

A charge appearing after your cancellation date is rare but does happen. If you do not check your statement within 30 days, you may miss the chargeback window (usually 60 days from the transaction date). Set a reminder to review your statement 30 days after cancellation.

Your cancellation checklist for tocancel

Use this checklist to ensure you have covered all steps and protected yourself fully.

• Screenshot your Uberconference account dashboard showing your plan and renewal date
• Download all meeting recordings, transcripts, and notes you need
• Note your account email, plan name, and last charge date
• Check whether your subscription is billed through Dialpad directly, Apple App Store, or Google Play
• Draft your cancellation email with all required information (account email, plan, request for immediate cancellation)
• Send your cancellation request to Dialpad Support (dialpad.com/support) or [email protected]
• If subscribed via App Store, cancel through Apple App Store settings
• If subscribed via Google Play, cancel through Google Play Store settings
• Save the confirmation email from Dialpad or your app store
• Set a phone reminder for 30 days after cancellation to review your credit card statement
• If a charge appears after your cancellation date, contact your bank immediately with the confirmation email as proof

Comparison: Uberconference versus similar video conferencing services

If you are considering alternatives, here is how Uberconference stacks up against other popular options in Malaysia.

Uberconference has competitive pricing, but cancellation is less straightforward than Zoom or Google Meet because there is no in-app cancellation button. If you prioritise easy cancellation, Tocancel recommends Zoom or Google Meet for future reference.

How to contact dialpad for formal complaints and escalation

Official contact information for dialpad

If Dialpad Support does not respond to your cancellation request within 7 working days, or if you need to escalate a dispute, use the following contact channels.

Dialpad Support (primary contact): dialpad.com/support or [email protected]

Legal correspondence address: Dialpad, Inc., 1750 Technology Drive, Suite 200, San Ramon, California 94583, United States

Malaysia consumer protection escalation:

• Department of Consumer Affairs Malaysia, 62988-62992, Block D5, Level 3, Kompleks Seri Bukit Semarak, 60000 Kuala Lumpur. Phone: +603 4000 8888. Website: consumer.gov.my
• Malaysian Communications and Multimedia Content Forum (CMMC), 10th Floor, Tower 1, Jalan Tun Razak, 50400 Kuala Lumpur. Phone: +603 2172 2800. Website: cmmc.my

If Dialpad refuses to refund or cancel without valid reason, Tocancel recommends filing a formal complaint with the Department of Consumer Affairs. Include your cancellation request email, confirmation of non-response, and the dates of all attempts to reach Dialpad. The Department can compel Dialpad to comply with Malaysian consumer law.

Timeline for escalation

Follow this timeline to stay within your legal rights and avoid losing evidence windows.

• Day 1: Send your cancellation request to Dialpad Support in writing
• Day 5: If no response, send a follow-up email
• Day 10: If still no response, email dialpad.com/support with a "Final Notice" subject line
• Day 15: If Dialpad refuses to cancel or refund, file a formal complaint with the Department of Consumer Affairs
• Within 60 days of the disputed charge: If a charge appears after cancellation, file a chargeback with your bank

Conclusion: take action today and protect your rights

Cancelling Uberconference is straightforward once you know the right steps. You have consumer rights under Malaysian law, and Dialpad is required to honour your cancellation request. The key is to cancel in writing, keep all confirmations, and monitor your bank statement after cancellation.

If you have already been charged unfairly or if Dialpad refuses to cancel, Tocancel has helped thousands of consumers recover their money through chargebacks and formal complaints. Do not accept unresponsive support or vague terms. Your rights are clear, and you can enforce them.

Start today: email Dialpad Support with your cancellation request (including all details from this guide), and set a 30-day reminder to check your credit card statement. If you need further guidance or suspect you have been overcharged, Tocancel is here to walk you through the dispute process and ensure you get the refund you deserve. Visit tocancel.com to find more cancellation guides for other services and learn how we can help.