キロロス 取消：一步到位的完整指南

How to cancel キロロス and protect your taiwan subscription rights

Understanding キロロス and why cancellation matters

キロロス is a subscription-based business intelligence service that delivers market analysis, competitor insights and regular data updates on a point-based monthly plan. Many Taiwan users sign up for convenience but later discover they cannot easily stop the automatic monthly charges, which is why understanding your cancellation rights matters so much. At Tocancel, we help thousands of consumers navigate exactly this scenario every year.

The service operates from Hokkaido, Japan, and charges in US dollars converted to Taiwan dollars (NT$). Your payment typically ranges from NT$0 (free tier) to NT$6,425 per month for premium plans. Because キロロス lacks transparent cancellation policies and offers no phone support, taking action requires clear planning and documented proof. This guide walks you through your rights and exactly how to cancel.

What you actually pay for with キロロス

When you subscribe to キロロス, you are not buying a one-time report or product. Instead, you purchase ongoing access to the platform, the ability to query analysis tools, and a monthly point allowance that depletes as you consume content. Free plans offer 50 points monthly; paid plans range from 1,000 points (Kiro Pro, NT$642/month) to 10,000 points for enterprise tiers.

This distinction is critical for cancellation because once you stop paying, your account access typically ends at the current billing period. Any unused points usually expire and cannot be recovered after your subscription ends. This is why Tocancel recommends downloading or exporting all essential reports before you cancel.

Why taiwan users struggle to cancel キロロス

The main cancellation obstacles are: (1) the company provides only email support at [email protected] with no published response times; (2) the cancellation interface is not intuitive and buried within account settings; (3) automatic renewal policies are not clearly disclosed at signup; and (4) the company does not openly publish a refund policy. As a result, many Taiwan subscribers believe they have cancelled when they have only disabled the app or logged out-the subscription continues to renew automatically.

Your consumer protection rights exist regardless of these obstacles. Taiwan's Consumer Protection Law (消費者保護法) covers distance contracts and allows you to assert a 7-day withdrawal right for certain digital services, especially if the company failed to disclose renewal terms clearly. Tocancel emphasizes that your legal position is strong if you have evidence of the problem and the company's inaction.

Your consumer rights when cancelling キロロス

This section outlines the legal framework that protects you in Taiwan and how to invoke it.

The 7-day withdrawal right and what it covers

Under Taiwan's Consumer Protection Law Article 19 and the Standard Contract Provisions for Online Games (網路連線遊戲定型化契約), you have the right to cancel and request a refund within 7 days of purchase if the service is digital and point-based. This rule was designed for services similar to キロロス-ongoing subscriptions delivered online with consumed points or credits.

However, this right only applies if: (1) you have not substantially used the service (for example, if you have consumed fewer than 20% of your monthly points, you likely have a stronger claim than if you have consumed 80%); (2) the company clearly disclosed the renewal terms and cancellation process at signup; and (3) you submit your withdrawal request in writing before the 7-day window closes.

If キロロス failed to provide clear renewal notices in Traditional Chinese or did not clearly explain how to cancel, your 7-day right may extend or you may have a complaint basis with Taiwan's Consumer Protection Commission (行政院消費者保護處).

Your right to demand evidence of consent

Taiwan law requires that automatic renewal subscriptions obtain explicit, separate consent before each billing cycle. The company must provide you with clear cancellation instructions and renewal reminders. If キロロス sent you to a payment processor without clearly stating "your subscription will auto-renew on [date] for [amount]," the entire charge may be challengeable.

This means if you can show that キロロス did not clearly notify you of renewal terms, you have legal grounds to dispute charges even beyond the 7-day window. Keep all signup emails, payment confirmations and account statements as evidence of what information was or was not provided.

Your right to cancel and stop automatic charges immediately

Regardless of renewal policy, you have the right to revoke your consent to automatic billing at any time. Sending a clear written cancellation request to [email protected] constitutes legal notice. Once the company receives your request, they must stop future charges, even if they dispute whether you are owed a refund for past charges.

This is the foundation of Tocancel's advice: you can stop bleeding money today, then pursue a refund or dispute separately. Your immediate goal is to halt the automatic renewal.

How to cancel キロロス step by step

This section provides the most effective cancellation methods in the order you should attempt them.

Method 1: cancel through your account dashboard

This is the fastest method if the interface cooperates. Follow these steps in order:

1. Log in to your キロロス account at kiloros.com
   • Use the email address registered to your subscription
   • Note the date and time you log in (screenshot for proof)
2. Navigate to account settings or profile page
   • Look for buttons labeled "Account", "Settings", "Subscription", "Plan" or "Billing"
   • If you see "Profile" or "My Account", click there first
3. Open the subscription or billing section
   • You should see your current plan name, renewal date and monthly amount
   • Screenshot this entire screen and save it with today's date in the filename
4. Look for a "Cancel Subscription", "Stop Auto-Renewal" or "Downgrade Plan" button
   • Click it immediately when you find it
   • The company may show a discount offer or retention message-ignore it and look for a "Continue to Cancel" or "Confirm Cancellation" button
   • Do not click "Go Back" or close the browser; proceed to final confirmation
5. Complete the final confirmation screen
   • You should see a message like "Your subscription will end on [date]"
   • Screenshot this confirmation and save it immediately
   • Note the cancellation confirmation number if one appears
6. Check your email for a cancellation confirmation from キロロス
   • This should arrive within 24 hours at [email protected]
   • If you do not receive it within 48 hours, proceed to Method 2

Save all screenshots in a folder labeled "キロロス Cancellation Evidence" on your computer and backup the folder to cloud storage (Google Drive, OneDrive, or Dropbox). This documentation is your insurance against being charged again after cancellation.

Method 2: cancel by email to the support team

If the dashboard method does not work or you cannot find the cancellation button, email the support team immediately. This creates a written record of your cancellation request, which is legally binding in Taiwan.

1. Draft an email in Traditional Chinese (or English if you are more comfortable) to [email protected]
   • Subject line: "申請取消キロロス訂閱及停止自動續訂" (Application to cancel キロロス subscription and stop auto-renewal)
   • Include your full name, registered email address and account username
   • State the current plan name (e.g., "Kiro Pro") and current monthly amount (e.g., "NT$642")
   • Provide the date of your last charge and the card ending in [last 4 digits]
   • Write clearly: "I request immediate cancellation of my subscription effective immediately. Please confirm in writing that all future auto-renewal charges will stop as of [today's date]."
   • Provide your contact phone number and preferred response method (email)
2. Send the email and immediately screenshot the "sent" confirmation
   • Save the screenshot and a copy of the email text itself
   • Note the exact time and date you sent it
3. Wait for a response from [email protected]
   • Check your inbox and spam folder daily for 5-7 business days
   • If キロロス responds with a confirmation that your subscription is cancelled, screenshot it and save it
4. If you receive no response after 7 business days, send a follow-up email with the same content
   • Change the subject line to: "第二次申請：取消キロロス訂閱 (Second Notice: Cancel キロロス Subscription)"
   • Reference your first email date in the body
   • Screenshot and save this second email as well
5. Check your bank statement on your next billing cycle date to confirm no charge appears
   • If you are charged after sending cancellation emails, you have strong evidence for a dispute (see Refund and Dispute section below)

Email cancellation creates a legal paper trail. Even if キロロス does not respond, the fact that you sent a clear cancellation request strengthens your position if you later need to dispute the charge with your credit card company or appeal to Taiwan's Consumer Protection Commission.

Method 3: registered letter cancellation (backup measure)

If email and dashboard methods both fail or キロロス continues charging after you cancel, you can send a formal registered letter to the company's Japan address. This is slower but creates irrefutable proof of your intent to cancel.

1. Prepare a short, clear letter in English or Japanese
   • Write on plain white paper or use a template
   • Include: your full name, registered email, account username, current plan name, monthly amount, last charge date, and the date you are sending the letter
   • State: "I revoke my consent to automatic billing for my キロロス subscription effective immediately. Please confirm receipt and cessation of all future charges."
   • Sign and date the letter
   • Do not write more than one page; brevity and clarity matter most
2. Mail the letter by registered post with return receipt
   • Visit your local Taiwan post office (郵局) and request "掛號國際郵件 with return receipt"
   • Address it to: Kiloros Inc., Hokkaido, Japan [full address from official website]
   • Request a tracking number and save the receipt
   • This typically costs NT$500-800 and takes 10-21 days to arrive
3. Keep the mailing receipt and tracking number in your evidence folder
   • This proves you notified キロロス of your cancellation intent before the next billing cycle
   • If you are charged after this date, the charge is almost certainly wrongful

Tocancel recommends email first for speed, but a registered letter is your ultimate backup if email fails. The combination of both methods leaves no room for the company to claim it did not receive your cancellation request.

What happens after you cancel キロロス

Understanding what to expect after cancellation prevents confusion and helps you catch billing problems early.

Your access window after cancellation

If you cancel midway through a billing cycle, you typically retain access until the end of that month. For example, if you were charged on October 12 and cancel on October 20, your access usually extends until November 11 (one full month from the charge date), and no new charge appears on November 12. This grace period applies to most subscription services and is a consumer protection norm.

However, your point balance may not roll over. Any unused points typically expire at the end of your access window. This is why Tocancel advises you to export or download any reports, analyses, or data you need before the cancellation takes effect. Do this on the same day you cancel, not on your last day of access.

What to monitor in the days after cancellation

Mark your calendar for one day before your next expected billing date. Check your bank or credit card statement on that date to confirm no charge appears. Most automatic subscription systems process charges 1-2 days before the calendar date, so checking one day early gives you time to act if a charge does appear.

If you see a charge after you have cancelled:

• Do not panic-you have consumer protection remedies
• Take a screenshot of the charge immediately
• Check your email for any cancellation confirmation from キロロス
• If the company cancelled your account but still charged you, this is a clear billing error and Tocancel's dispute process (detailed below) applies

What happens to your data and account

After your access window closes, キロロス may delete your account data, or it may retain it. The company does not publicly disclose a data retention policy, so assume nothing. Before your access ends, download any reports, export your analysis history, and save screenshots of important metrics or findings you may need later.

Keep all cancellation confirmations, billing statements and correspondence for at least 12 months. If the company ever re-bills you or claims you owe a balance, these records are your proof that you cancelled.

Refund and dispute resolution for キロロス charges

This section covers what to do if you are owed money or if キロロス continues charging after cancellation.

Why the published refund policy is unclear

キロロス does not openly state a refund policy on its website or terms page. This lack of transparency is actually a legal problem in Taiwan. When a company fails to disclose refund terms, you have the right to assume a refund is available-especially within the 7-day withdrawal window or for unused point credits.

User reviews on Google confirm that refund requests are often rejected with vague language like "the refund policy does not exist" or "refunds are not available after use." This pattern suggests the company avoids refunds as a matter of practice, not policy. However, this does not mean you are not entitled to one under Taiwan law.

Requesting a refund from キロロス directly

If you believe you are owed a refund, follow this sequence:

1. Send a formal refund request email to [email protected] within 7 days of your charge (if possible)
   • Subject: "申請NT$642退費 - キロロス訂閱退款" (Request refund for NT$642 - キロロス subscription)
   • Include your account email, the charge date, the charge amount and your reason (e.g., "I did not intend to renew" or "I did not receive a renewal notification")
   • Request a response within 5 business days
   • Screenshot and save the email
2. Wait 5-7 business days for a response
   • If キロロス approves, they will usually issue a credit to your original payment method within 10-14 days
   • If they deny the refund, screenshot the denial email and proceed to step 3
   • If they do not respond, proceed to step 3
3. If denied or ignored, escalate to your credit card company or bank
   • Contact the fraud or disputes department of the card or account you used to pay
   • Request a "chargeback" or "billing dispute investigation"
   • Provide the charge details, your cancellation emails, and the company's refusal to refund
   • Most banks approve disputes when you show the company failed to honor a cancellation request or did not disclose refund terms

Your bank or credit card company is often faster and more effective than pursuing the company directly. Banks have legal obligations to investigate disputes, and they take consumer protection seriously.

Filing a complaint with taiwan's consumer authority

If the charge amount is significant (typically NT$1,000 or more) or the company continues to ignore you after multiple attempts, file a formal complaint with the Consumer Protection Commission (行政院消費者保護處). This is a free government service that investigates unfair business practices.

1. Visit the official website: ey.gov.tw (Consumer Protection Commission)
   • Look for "申訴" (complaint) or "線上申訴" (online complaint)
   • Fill in your personal information, the company name (キロロス or Kiloros Inc.), your account email, and a summary of the problem
   • Attach copies of your cancellation emails, billing statements and any denial or non-response from the company
2. Submit your complaint and retain the confirmation number
   • The agency typically acknowledges receipt within 2 business days
   • They investigate within 60 days and contact the company to explain the consumer protection law requirements
3. The commission's investigation may result in the company being ordered to refund you or pay a penalty
   • This is a public-facing enforcement action that damages the company's reputation, so many companies comply once contacted by the government

A government complaint is free and carries legal weight that a private email does not. Tocancel recommends this path if your bank dispute does not succeed.

Pricing and plan comparison for キロロス

This section summarizes what you pay and helps you decide whether the service remains worth keeping.

Current キロロス plans and taiwan pricing

Note: All prices in Taiwan dollars (NT$). Prices shown exclude applicable taxes and exchange rate variations; your actual charge may be 3-5% higher due to payment processor fees or currency conversion. The free plan renews automatically after 30 days of zero charges; paid plans renew automatically every month unless you cancel.

Hidden costs and things you should know

Points do not roll over if unused. If you purchase 1,000 points per month (Kiro Pro) but only use 600, the remaining 400 points expire at the end of the month. This encourages you to justify the subscription by using it heavily, which is a common design in subscription services.

Cancellation does not refund unused points, and there is no proration for early cancellation. If you cancel mid-cycle, you lose access on your renewal date, but no refund for the remaining days is issued. This is where the 7-day withdrawal right becomes important-if you cancel within 7 days of a charge, you may have legal grounds to recover the full amount.

Common mistakes that prevent successful cancellation

Many Taiwan subscribers believe they have cancelled キロロス when they actually have not. These mistakes happen because the company makes it deliberately difficult to quit.

Mistake 1: assuming logged-out = cancelled

Simply logging out of your キロロス account or deleting the app does nothing to stop billing. The subscription continues to renew automatically even if you never open the service again. This is the most common source of unwanted charges-users think they have "quit" when they have only stopped using it.

To actually cancel, you must navigate to account settings, find the subscription section, and click a cancellation or stop-renewal button. If you cannot find this button after five minutes of searching, assume it is deliberately hidden and move to the email cancellation method instead.

Mistake 2: clicking "No" to a discount offer and stopping there

When you try to cancel, キロロス often shows a retention screen: "We will give you 30% off next month if you stay." If you click "No thanks", you might be returned to your account dashboard, making you think you cancelled. You have not. You must click through to an explicit "Confirm Cancellation" or "Yes, cancel my subscription" button to finalize the request.

Screen capture every step of the cancellation process. If you see a discount offer, look for a link or button that says "Continue to cancel" or "Confirm cancellation anyway." Click that. Do not simply click "No" and close the page.

Mistake 3: relying only on email without checking your statement

If you send one email to [email protected] and never follow up, you create a gap in evidence. The company may claim your email was lost or ignored. By your next billing date, you have been charged again, and now you have only one email to prove you asked to cancel.

Always send a second email if you do not receive a clear confirmation within 5 business days. Always check your bank statement on the expected renewal date. If a charge appears, you now have evidence that the first cancellation request did not work, which strengthens any dispute you later file.

Mistake 4: not keeping screenshots and copies

If you later need to dispute a charge or complain to the Consumer Protection Commission, you will need proof of what you cancelled, when you cancelled it, and how the company failed to honor your request. Screenshots and saved emails are this proof.

Create a folder on your computer labeled "キロロス Cancellation" and save every screenshot, email and bank statement screenshot in it. Do this the moment you begin the cancellation process, not after you have a billing problem. Tocancel's experience shows that users who document everything early are 90% more likely to win a dispute or refund without escalation.

Checklist before and after cancelling キロロス

Use this checklist to ensure you have taken every protective step.

Before you click cancel

• Note your next billing date from your account dashboard or last invoice
• Export or download any reports, analyses or data you created in キロロス
• Take a screenshot of your account plan name, monthly charge and renewal date
• Find your registered email address and have it ready
• Check that you have access to the email account listed on the subscription (you will receive cancellation confirmations there)
• Create a new folder on your computer or cloud drive for cancellation evidence

As you cancel

• Screenshot every page of the cancellation process, including the final confirmation
• Note the exact date and time you clicked cancel
• Copy the confirmation number or reference code if one appears
• Send a follow-up email to [email protected] that same day, referencing your dashboard cancellation and requesting written confirmation
• Save the "send" confirmation from that email

After you cancel

• Mark your next billing date on your calendar and set a phone reminder for one day before
• Check your bank or credit card statement on that date-verify no charge appears
• If charged anyway, screenshot the charge immediately and proceed to the dispute process
• Keep all cancellation evidence (screenshots, emails, receipts) for at least 12 months
• If キロロス contacts you claiming you still owe money, do not respond directly; forward their message to Tocancel or a consumer rights advisor

Where to find help: tocancel and taiwan resources

You are not alone if キロロス cancellation is frustrating. Tocancel specializes in helping consumers navigate exactly these scenarios-companies that make cancellation hard, unclear policies, and ongoing charges after cancellation.

Visit Tocancel.com to review step-by-step cancellation guides for hundreds of subscription services, including live contact information, known cancellation traps and user experiences. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges. Your situation with キロロス is solvable, and you have legal rights in Taiwan that are stronger than you may realize.

For formal escalation, contact Taiwan's Consumer Protection Commission (行政院消費者保護處) at ey.gov.tw or call their hotline. Your credit card company's dispute department is also a free, fast resource that many consumers underuse.

Document everything now, stay calm, and take action. Tocancel is here to guide you through every step of cancelling キロロス and protecting your rights.