Cancel Just Dance+: Step-by-Step Guide

How to cancel Just dance+ in australia and stop unwanted charges

Why you're here and what you need to know

Just Dance+ is Ubisoft's subscription streaming service that gives you access to hundreds of dance tracks and choreography routines across recent Just Dance game titles. You pay a monthly, quarterly, or annual fee, and the subscription renews automatically unless you cancel it. Many Australian players subscribe for a season or two, then step back once they've found their favourite routines. Others cancel because auto-renewal caught them by surprise, or they simply want to delete the app and move on. Whatever your reason, Tocancel is here to guide you through the cancellation process with clear, step-by-step instructions designed specifically for Australian consumers.

Understanding Just dance+ and Just Dance unlimited

This distinction matters when you're searching for your subscription or attempting to cancel. Just Dance Unlimited was the older subscription model, and Ubisoft has phased it out for recent game releases. Just Dance+ is the current service bundled with new game copies and sold separately on platform storefronts. If you're holding an older subscription or a trial code from a bundled game purchase, you may still see references to the legacy product name. When you contact support or navigate your platform store, confirm which product you actually own so you cancel the right one.

Why timing matters under australian consumer law

Under the Australian Consumer Law, you have rights around billing and auto-renewal. If you've been charged for a renewal you didn't want, you typically have a limited window to dispute the charge with your platform or bank. Cancelling your subscription immediately stops future auto-renewal, but it does not automatically reverse past charges. Tocancel recommends acting within 14 days of an unexpected charge to maximise your chances of a refund decision in your favour. The Australian Competition and Consumer Commission (ACCC) enforces these protections, and you can lodge a complaint if a company refuses to honour your rights.

Just dance+ pricing and subscription plans in australia

Pricing for Just Dance+ varies slightly by the platform where you purchase, but Ubisoft publishes standard Australian Dollar rates across console stores and third-party distributors.

How auto-renewal affects your bank account

Every Just Dance+ plan is set to auto-renew by default at the end of your billing cycle unless you actively cancel it. Auto-renewal means the platform charges your payment method automatically and continues your subscription. This is where most cancellation requests begin: you forget about the subscription, the charge posts to your account, and you realise you no longer want it. The earlier you cancel, the sooner you stop future charges. If you've already been charged for a renewal you didn't want, document the charge date and lodge a dispute with your platform or bank within 14 days.

Platform pricing variations and promotional offers

Just Dance+ is sold through PlayStation Store, Xbox Store, Nintendo eShop, and occasionally through third-party retailers. Each platform sets its own pricing within Ubisoft's guidelines, and promotional offers (discounts, bundle deals, or extended trials) are platform-specific. Always confirm the current price on your chosen platform before you subscribe, and check whether you qualify for any introductory discount or extended trial period.

Your consumer rights and what they mean for you

Australian Consumer Law protects you when you buy and use subscriptions. You have the right to clear information about billing, easy cancellation, and fair refund processes. Ubisoft and the platform hosting Just Dance+ must make cancellation as simple as purchasing.

Your legal position under australian consumer law

Under the Australian Consumer Law, you have the right to cancel a subscription service at any time. If you cancel before your next billing date, you should not be charged again. The law also requires that auto-renewal be presented clearly at the point of purchase, and you must have an easy way to opt out. If you cancel and then are charged anyway, that charge is likely unfair. The ACCC enforces these rules, and you can lodge a complaint if Ubisoft or your platform refuses to honour your rights. In plain language: you can cancel whenever you want, and you should not be billed after you do.

What to do if the platform refuses to cancel

If you contact Ubisoft or your platform and they refuse to cancel your subscription or deny a refund you believe is fair, escalate the issue. First, send a written request (email or letter) to Ubisoft's Australian office, stating your cancellation request, your subscription details, and the date of any disputed charge. Keep a copy of your email. If you receive no response within 14 days, or if they refuse without good reason, lodge a complaint with the ACCC online at www.accc.gov.au. You can also contact your bank or payment provider to request a chargeback if the charge was unauthorised or the service was not delivered as promised.

How to cancel Just dance+ on each platform

Cancellation steps differ depending on where you bought your subscription. Follow the method that matches your platform.

Cancel on PlayStation store

1. Sign in to your PlayStation Network (PSN) account on your console or at www.playstation.com.
   • Go to your profile and select "Account".
   • Select "Subscriptions".
2. Find "Just Dance+" in your active subscriptions list.
   • Select it and choose "Cancel subscription" or "Turn off auto-renewal".
3. Confirm the cancellation.
   • You will see a confirmation message. Save or screenshot this as proof.
4. Check your email for a cancellation confirmation from PlayStation.
   • This confirms your subscription will not renew on your next billing date.

Cancel on xbox store

1. Sign in to your Microsoft account at www.xbox.com or on your Xbox console.
   • Navigate to "Account" and then "Subscriptions".
2. Locate "Just Dance+" in your subscriptions.
   • Select "Manage subscription".
3. Choose "Cancel subscription" or "Turn off auto-renewal".
   • Xbox will ask you to confirm; select "Yes".
4. You will receive a confirmation email from Microsoft.
   • Your subscription will end at the close of your current billing cycle.

Cancel on nintendo eShop

1. Open the Nintendo eShop on your Switch or visit www.nintendo.com.
   • Sign in with your Nintendo Account.
2. Go to "Account Settings" and select "Subscriptions".
   • You will see all active subscriptions tied to your account.
3. Select "Just Dance+" and then "Cancel subscription".
   • Confirm your choice.
4. Check your email for confirmation from Nintendo.
   • Your subscription ends at the end of your billing period.

Cancel through the apple app store or google play

1. If you subscribed via a mobile app, open the store app on your device.
   • Apple: open "Settings" > "iTunes and App Store" > tap your profile > "Subscriptions".
   • Google Play: open the Play Store app > tap your profile icon > "Payments and subscriptions" > "Subscriptions".
2. Find "Just Dance+" in your list of active subscriptions.
   • Tap it to open the subscription details.
3. Select "Cancel subscription" or "Unsubscribe".
   • Confirm the cancellation in the pop-up message.
4. You will receive a confirmation email from Apple or Google.
   • Your access ends on your next renewal date.

What happens after you cancel

Cancellation stops future charges, but understanding what you keep and what you lose is important.

Your access after cancellation

Once you cancel, you can continue playing Just Dance+ until the end of your current billing cycle. For example, if you cancel on 15 March and your subscription was due to renew on 20 April, you retain full access until 20 April. After that date, your access stops, and you cannot log in or download new routines. If you want to preserve your progress, screenshots, or custom routines, export or save them before your cancellation date takes effect.

Refund eligibility and how to claim

You are eligible for a refund in the following situations: if you cancelled within a few days of purchase (check your platform's refund window, typically 7-14 days), if you were charged after you cancelled, or if the service did not work as described. To claim a refund, contact your platform's support team with your subscription order number, the date of the charge, and your reason. Provide a clear email explaining why you believe the charge was unfair. Allow 7-14 days for a response. If the platform refuses, escalate to the ACCC or lodge a chargeback with your bank.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but small errors can leave your subscription active and charges rolling in. We understand how frustrating it is to realise you've been charged after you thought you'd cancelled.

Forgetting to cancel before your renewal date

Many players wait until they see a charge notification to cancel. By then, you've already paid for the next billing cycle. Instead, cancel a few days before your renewal date. Check your billing history or confirmation email to find your renewal date, then set a phone reminder to cancel one week before.

Confusing "pause" with "cancel"

Some platforms offer a "pause subscription" option, which temporarily stops access but keeps the subscription active. Pausing is not the same as cancelling. If you pause and forget to resume or cancel, you may be charged when the pause period ends. If you do not plan to return to Just Dance+, always choose "Cancel subscription", not "Pause".

Not saving proof of cancellation

After you cancel, screenshot or email yourself the confirmation message. If a charge appears after your cancellation date, you will need this proof to dispute it with your platform or bank. Without proof, the platform may claim you never cancelled, and you will have a harder time getting a refund.

Cancelling on the console but not on the web account

If you manage multiple devices, make sure you cancel in the right place. For example, if you subscribed through the PlayStation Store on your console, cancel there, not on a mobile app. If you're unsure where you subscribed, sign into your account on the web platform (www.playstation.com, www.xbox.com, etc.) and check "Subscriptions" to see all active plans. Cancel from there to be certain.

Ubisoft customer service and refund address

If you need to contact Ubisoft directly or lodge a formal refund request, use the details below. Ubisoft does not accept postal cancellations for Just Dance+, but you may send a written complaint or refund request to escalate your case.

Ubisoft support contact for australia

For immediate help with your Just Dance+ subscription, contact Ubisoft support through your platform's help centre (PlayStation, Xbox, or Nintendo support will escalate to Ubisoft if needed). You can also visit the Ubisoft support website and search for "Just Dance+ cancellation" or "subscription help" for Australia-specific guidance. Response times are typically 3-5 business days.

Written complaint and refund address

If you need to lodge a formal complaint or refund request in writing, send a letter to: Ubisoft ANZ, Locked Bag 6023, Alexandria NSW 2015, Australia. In your letter, include your full name, email address, subscription order number, billing date, amount charged, reason for cancellation, and proof of cancellation (screenshot or confirmation email). Keep a copy for your records and send via registered mail so you have proof of delivery.

Checklist for successful cancellation

Should you keep or cancel Just dance+?

Before you decide to cancel, consider whether the subscription still works for you. Use this comparison to make an informed choice.

Final thoughts and next steps

Cancelling Just Dance+ in Australia is quick and straightforward when you follow the platform-specific steps above. You have clear consumer rights under Australian Consumer Law, and Tocancel is here to help you exercise them. Your subscription will not auto-renew after you cancel, and you will not be charged again once your current billing cycle ends. If you are charged after cancellation, dispute the charge with your platform or bank within 14 days, and contact the ACCC if the company refuses to refund you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, manage auto-renewal charges, and reclaim refunds they were entitled to. If you need further help, our guides on subscription cancellation and consumer rights are available at tocancel.com. Whether you're cancelling Just Dance+, Spotify, a fitness app, or any other subscription, Tocancel provides clear, actionable advice for Australian consumers. Visit Tocancel today and take control of your billing.