Cancel Just Dance: The Right Way

How to cancel Just dance+ and stop recurring charges in 2026

Why you might want to cancel Just dance+

Just Dance+ is Ubisoft's subscription service that gives you access to hundreds of choreographed routines and songs across multiple gaming platforms. You pay a recurring monthly or annual fee to maintain your membership, and your subscription renews automatically unless you actively cancel it.

You might be cancelling because you've completed the routines you wanted, your gaming platform no longer supports the app, your fitness interests have shifted, or the automatic renewal caught you off guard. Whatever your reason, you have a legal right to cancel without penalty under UK consumer law. Tocancel exists to help you understand those rights and take confident action to stop unwanted charges.

Common reasons consumers cancel Just dance+

Many subscribers cancel after the initial trial period ends when the charges begin. Others discover the catalogue doesn't match their fitness goals, or they prefer other workout services. Some find the monthly cost no longer fits their budget, while others simply lose interest in the routines over time. Your reason is yours alone, and UK law protects your right to cancel at any point.

Your statutory rights under the consumer rights act 2015

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your Just Dance+ subscription within 14 days of purchase without giving any reason. This cooling-off period applies to digital services purchased at a distance, including subscriptions you activate online or through an app.

After the 14-day period expires, you retain the right to cancel at any time, though refunds become subject to Ubisoft's cancellation policy. Ubisoft cannot charge you a penalty for exercising your statutory right to cancel, and they must process your cancellation request promptly once received. Your legal position is clear: you can walk away, and the company must let you go without obstruction.

Understanding Just dance+ pricing and billing

Before you cancel, confirm your current subscription plan and billing amount so you know exactly what charges will stop.

Just dance+ subscription plans and costs

How your payment is processed

Your subscription payment processes automatically on your renewal date using the payment method you registered during sign-up. Ubisoft charges your debit card, credit card, or PayPal account depending on what you saved. You receive a confirmation email before each renewal, which is your signal to cancel if you want to stop the charges before they hit your account.

Check your bank or card statements monthly to confirm the correct amount is being charged. If you spot an unauthorised or incorrect charge, contact your bank immediately whilst you pursue cancellation through Ubisoft's official channels. Knowing your exact billing date helps you cancel before the next charge posts.

How to cancel Just dance+ step by step

Your cancellation method depends on which platform you use and where you created your account. Tocancel recommends you follow the official method for your device to ensure the cancellation registers correctly.

Cancelling through the Just dance+ app

If you subscribed directly through the Just Dance+ mobile or console app, follow these steps to cancel your membership.

1. Open the Just Dance+ app on your device and sign in with your account details.
2. Navigate to your account settings or profile menu, usually located in the top-right corner or in a hamburger menu icon.
3. Select "Manage subscription" or "Subscription settings" from the menu options.
4. Choose the "Cancel subscription" or "Unsubscribe" option clearly displayed on the screen.
5. Follow any confirmation prompts and review the cancellation notice to confirm your request has been submitted.
6. Save or screenshot your cancellation confirmation for your records.

The app will display your cancellation date and confirm when your access ends. Most cancellations take effect immediately, though you retain access until your next billing date passes. Keep this confirmation as proof that you cancelled on time.

Cancelling through the Just dance+ website

If you manage your subscription through the official Just Dance+ website, you can cancel online in a few steps.

1. Visit the Just Dance+ website and log in to your account using your email and password.
2. Click on your account name or profile icon in the top-right corner of the page.
3. Select "Account settings" or "My subscriptions" from the dropdown menu.
4. Find your active Just Dance+ subscription and select "Cancel subscription" or "Manage subscription".
5. Choose your cancellation reason if prompted, then confirm your cancellation request.
6. Take a screenshot of your cancellation confirmation page for your records.

The website will display your final billing date and access end date. You can access your routines until midnight on your final day. Ensure you receive a confirmation email from Ubisoft within 24 hours.

Cancelling a subscription purchased through your console or device provider

If you subscribed to Just Dance+ through your PlayStation, Xbox, Nintendo Switch, or Apple/Google account, cancel directly with that platform provider rather than through the app.

1. On PlayStation: Go to your profile, select "Account", then "Payment and subscriptions", find Just Dance+, and select "Cancel subscription".
2. On Xbox: Open "My Games and Apps", select "Manage", find Just Dance+, choose "Manage subscription", and select "Cancel".
3. On Nintendo Switch: Select your user profile, go to "Nintendo eShop Settings", find "Automatic Renewal", locate Just Dance+, and select "Turn Off".
4. On Apple (iOS/Mac): Open Settings or iTunes, select "Subscriptions", find Just Dance+, and tap "Cancel Subscription".
5. On Google Play: Open the Play Store app, select your profile icon, go to "Payments and subscriptions", select "Subscriptions", find Just Dance+, and tap "Cancel subscription".

Cancellations through platform providers typically take effect at the end of your current billing cycle. You retain full access until that date arrives. Request a confirmation email from the platform provider as proof of cancellation.

Cancelling by post or formal letter

If you cannot cancel online or prefer a written record, you can send a formal cancellation request to Ubisoft's mailing address.

1. Write a simple letter stating your full name, the email address linked to your Just Dance+ account, your account reference number (if you have it), and your explicit request to cancel your subscription effective immediately.
2. Include the date you are sending the letter and keep a copy for your records.
3. Send your letter by Royal Mail Signed For or recorded delivery to the address below so you have proof of posting.
4. Retain your proof of posting receipt until you receive written confirmation from Ubisoft that your cancellation is complete.

Postal cancellations should be processed within 14 days of Ubisoft receiving your letter. Always use recorded delivery so you have evidence the company received your request.

What happens after you cancel Just dance+

Understanding what to expect after you cancel helps you avoid confusion and catch any billing errors quickly.

Your access after cancellation

Once you cancel, your access to the full Just Dance+ catalogue ends on your final billing date. You lose the ability to download new routines and access premium content immediately or at the end of your billing cycle, depending on whether you cancelled mid-cycle or before your next renewal date. Tocancel recommends you check your confirmation email to see your exact access end date.

Any routines you have already downloaded to your console or device may remain playable depending on Ubisoft's licensing terms, but you cannot access the online streaming library. Your account login credentials remain yours, so you can resubscribe at any time without losing your progress if you change your mind later.

Refunds and billing after cancellation

If you cancel within the 14-day cooling-off period after first purchase, you are entitled to a full refund under the Consumer Rights Act 2015. Ubisoft must process your refund within 30 days of receiving your cancellation request, returning money to your original payment method.

If you cancel after the 14-day period, Ubisoft's refund policy typically does not offer refunds for time already used. However, if you cancel before your next renewal date, no further charges will be applied. If Ubisoft charges you after you have cancelled, contact them immediately and escalate to your payment provider if the company fails to reverse the charge within 7 days.

Confirming your cancellation succeeded

Check your confirmation email from Ubisoft or your platform provider within 24 hours of cancelling. The email should state your cancellation is confirmed and your access end date. Monitor your bank or card statements over the next two billing cycles to confirm no further charges appear. If you see a charge after your confirmed cancellation date, contact Ubisoft customer support immediately with your confirmation email as evidence.

Tocancel advises you to keep all cancellation confirmations, emails, and bank statements for at least 6 months in case you need to dispute a charge with your payment provider.

Common mistakes when cancelling Just dance+

Many consumers accidentally extend their subscription by making a single misstep during the cancellation process. These mistakes are easily avoided with care and attention.

Mistake 1: confusing "pause" with "cancel"

Some subscription services offer a "pause" option that temporarily suspends your membership without fully cancelling it. If you select pause instead of cancel, your subscription remains active and charges will resume after the pause period ends. Always look for the word "cancel" or "unsubscribe", not "pause" or "temporary suspension".

Mistake 2: cancelling through the wrong platform

If you subscribed through your console (PlayStation, Xbox, Nintendo Switch) but attempt to cancel through the Just Dance+ app, your request may not process correctly. Cancel through the same platform where you set up your subscription to ensure your request registers in the right system. If you cannot remember where you subscribed, check your first billing email from Ubisoft or your console provider.

Mistake 3: not confirming your cancellation in writing

Cancelling online is quick, but you must retain your confirmation email or screenshot. Without written proof, you cannot dispute a charge if Ubisoft fails to process your cancellation. Take screenshots of every confirmation page and save all emails from Ubisoft and your payment provider for your records.

Mistake 4: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, the payment may have already processed. Aim to cancel at least 3-5 days before your renewal date to avoid overlap. Check your confirmation email for your exact renewal date and plan ahead.

Mistake 5: ignoring unauthorised charges

If you see a charge after your cancellation date, contact your bank immediately. Do not assume the charge is a mistake or wait for Ubisoft to reverse it automatically. Your bank can reverse the charge within 30 days, giving you a stronger position. Report the charge to Ubisoft customer support in writing with your cancellation confirmation as proof of your request.

Your consumer rights if cancellation fails

If Ubisoft refuses to cancel your subscription or continues charging you after you have cancelled, UK consumer law gives you strong protections.

What the law says about cancellation rights

The Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977 protect you against hidden cancellation barriers, automatic renewals you did not consent to, and unfair charges. Ubisoft cannot impose unreasonable cancellation fees, require you to keep paying for a service you do not use, or make cancellation deliberately harder than signing up. If Ubisoft's cancellation process is deliberately obstructed or fails to work, this may breach consumer law.

Your legal position is straightforward: if you request cancellation clearly and the company fails to honour it, you can dispute the charge with your bank and escalate to the relevant consumer authority.

Escalation steps if ubisoft does not respond

If Ubisoft customer support ignores your cancellation request or denies responsibility for charges, follow these steps.

1. Send a formal written request to Ubisoft's customer service team by email, clearly stating your cancellation date, confirmation reference, and the charges you dispute. Include copies of your cancellation confirmation and bank statements showing the unauthorised charges.
2. If Ubisoft does not respond within 14 days, contact your payment provider (your bank or PayPal) and file a formal dispute for the unauthorised charges. Provide your cancellation confirmation as evidence.
3. If your payment provider's dispute is unsuccessful or you are unsatisfied with their response, escalate to the Financial Conduct Authority (FCA) or the Financial Ombudsman Service (FOS).
4. If you believe Ubisoft has breached consumer rights law, file a complaint with your local Trading Standards office or escalate to Citizens Advice Consumer Service.

Tocancel recommends you keep all evidence of your cancellation request and any refusal to cancel, as this proof is essential for any formal complaint. The Financial Ombudsman Service can award compensation of up to £355,000 if Ubisoft has acted unfairly.

Comparing Just dance+ to alternative fitness apps

If you are cancelling because Just Dance+ does not meet your needs, these alternatives offer similar features at different price points.

Many alternatives offer free trials, allowing you to test the service before committing to a paid subscription. If you choose to switch, remember to cancel your old subscription before your next billing date to avoid paying for both services simultaneously.

Cancellation checklist for Just dance+

Use this checklist to ensure your cancellation is complete and you have the evidence you need.

• Identify where you subscribed (app, website, PlayStation, Xbox, Nintendo Switch, Apple, or Google Play).
• Check your bank or card statements to confirm your next billing date.
• Cancel at least 3-5 days before your renewal date to avoid overlap charges.
• Take screenshots of your cancellation confirmation page immediately after submitting your request.
• Save your cancellation confirmation email from Ubisoft or your platform provider in a safe folder.
• Write down your cancellation date, confirmation reference, and final access date from the confirmation.
• Monitor your bank statements for 2 billing cycles after cancellation to confirm no new charges appear.
• If an unauthorised charge appears, contact your bank within 30 days and provide your cancellation confirmation as proof.
• Keep all cancellation records for at least 6 months in case you need to escalate a dispute.

Completing this checklist ensures you have a clear record of your cancellation and strong evidence if you need to dispute any charges later.

How to contact ubisoft if you need support

If you encounter problems cancelling Just Dance+ or need to escalate a complaint, use these official contact methods.

Ubisoft customer service address for cancellation requests

For formal written cancellation requests by post, send your letter to:

Ubisoft Support
Customer Service Team
Ubisoft UK Ltd
4 Lindbergh Way
Gatwick
West Sussex
RH10 9PN
United Kingdom

Always use Royal Mail Signed For or recorded delivery so you have proof Ubisoft received your cancellation request. Include your full name, account email address, and explicit cancellation request in your letter.

Online support and escalation

Visit the official Ubisoft support website to submit a cancellation request through their online form. If Ubisoft customer support does not respond within 14 days, contact the Financial Ombudsman Service (FOS) or your local Trading Standards office for escalation. Tocancel recommends you file your complaint with Citizens Advice Consumer Service if you believe Ubisoft has breached your consumer rights.

Key takeaways and next steps

Cancelling Just Dance+ is your right under UK consumer law, and the process is straightforward if you follow the correct steps for your platform. You have 14 days from purchase to cancel without reason, and after that period you can cancel at any time without penalty. Ensure you cancel before your renewal date, keep your confirmation email, and monitor your bank statements to confirm no further charges appear.

If Ubisoft refuses to cancel or continues charging you after cancellation, dispute the charge with your bank and escalate to the Financial Ombudsman Service or Trading Standards for support. Tocancel has helped thousands of consumers cancel unwanted subscriptions and dispute erroneous charges by arming them with knowledge of their rights and clear action steps. Take action today: identify your subscription platform, set your cancellation reminder 3-5 days before renewal, and follow the step-by-step guide above to regain control of your subscription and stop recurring charges immediately.