Cancel Just Dance: Your Complete Guide

How to cancel Just Dance in new zealand: end your subscription without penalty

What Just Dance is and how subscriptions work

Just Dance exists in two distinct forms: a one-time purchased console game (Just Dance 2024, 2025, etc.) and Just Dance+, a separate recurring subscription service. Understanding which one you have is essential, because only the subscription requires cancellation. When you buy a Just Dance edition outright, you own that game permanently and never need to cancel anything. However, if you subscribe to Just Dance+, your account renews automatically each month or year until you actively stop it. At Tocancel, we help thousands of New Zealand players distinguish between these two models so you cancel the right service the right way.

The one-time purchase model

Purchasing Just Dance 2025 or any annual edition gives you permanent access to that game under your console or digital store licence. You play offline whenever you wish, unlock songs through gameplay progression, and face no recurring charges. Once you own the game, there is nothing to cancel; you can play it forever without renewal fees.

The Just dance+ subscription model

Just Dance+ is a streaming subscription layered on top of or bundled with the base game. You pay a recurring monthly or annual fee to access a rotating library of hundreds of songs without grinding through unlock progression. This subscription automatically renews on your billing date unless you cancel it before that date arrives. This is the service Tocancel focuses on, because this is where your recurring charges originate.

Current Just Dance pricing in new zealand

Your current payment structure determines which subscription to cancel and when your next charge is due.

Check your bank or platform statement now to confirm whether you are charged NZ$5.90 monthly or NZ$39.90 annually. This tells you exactly which subscription plan is active on your account and when your next renewal date falls.

Do you actually want to cancel Just Dance?

Before you submit a cancellation request, pause and assess whether cancelling aligns with your gaming habits and budget.

Reasons to cancel your subscription

You should cancel Just Dance+ if you no longer play the game weekly, if the rotating song catalogue no longer excites you, if you have unlocked enough base-game content to enjoy indefinitely, or if NZ$5.90 per month strains your entertainment budget. You might also cancel if you have finished the game entirely or if you prefer other rhythm games. Cancelling before your renewal date stops all future charges without penalty or early-termination fees. At Tocancel, we emphasise that you hold complete control here; the company cannot prevent you from cancelling.

Reasons to keep your subscription

Keep Just Dance+ if you play weekly, enjoy discovering new songs each month, or find the 12-month annual pass (NZ$39.90) financially sensible. At only NZ$3.33 per month over a year, the annual plan offers exceptional value for regular players. Perform a quick calculation: multiply your weekly play sessions by 4 to estimate monthly usage, then ask whether the subscription cost justifies that frequency. If you play fewer than 2 times per month, cancelling saves you money; if you play 8 or more times monthly, keeping it usually costs less than purchasing songs individually elsewhere.

How to cancel Just dance+ step-by-step

Tocancel provides clear, sequential steps for each platform where you might have purchased your Just Dance+ subscription.

Cancel through the ubisoft+ app or website

Most New Zealand players manage Just Dance+ through their Ubisoft+ account. Follow these steps:

1. Log in to your Ubisoft account at uplay.ubisoft.com using your email address and password.
   • If you forgot your password, click "Forgot Password" and follow the reset email sent to your registered address.
2. Navigate to your account settings by clicking your username in the top-right corner.
   • Select "Account" from the dropdown menu.
3. Find the "Subscriptions" or "Billing" section in your account dashboard.
   • You will see all active subscriptions, including Just Dance+.
4. Locate Just Dance+ in your subscription list and click "Manage subscription" or "Cancel subscription".
   • Read any retention offers Ubisoft displays; you are not obligated to accept them.
5. Click the red "Cancel" or "End subscription" button.
   • Ubisoft will ask for confirmation; click "Yes, cancel" to confirm.
6. Screenshot or save the confirmation page that appears, which shows your cancellation date and final charge date.
   • This receipt protects you if the company claims you never cancelled.

Your subscription will end on your next renewal date (not immediately). You retain full access to Just Dance+ until midnight on that final date, after which your account reverts to the base game only.

Cancel through your console platform (PlayStation, xbox, nintendo switch)

If you purchased Just Dance+ through your console's store, you must cancel through that platform, not Ubisoft's website.

PlayStation 5 or PlayStation 4:

1. Press the PlayStation button on your controller to open the home menu.
2. Navigate to "Settings" (gear icon) in the top-right corner.
3. Select "Users and Accounts" and then "Other" or "Account".
4. Choose "Subscriptions" or "Manage Subscriptions".
5. Find Just Dance+ in your active subscriptions list.
6. Select "Cancel subscription" and confirm when prompted.
7. Take a screenshot of the confirmation screen.

Xbox Series X, Series S, or Xbox One:

1. Press the Xbox button on your controller to open the guide menu.
2. Navigate to "Profile & system" and then "Settings".
3. Select "Account" and then "Subscriptions".
4. Find Just Dance+ and select "Manage".
5. Click "Cancel subscription" and confirm the action.
6. Save a screenshot of your confirmation number.

Nintendo Switch:

1. From the home menu, select "System Settings" (gear icon).
2. Navigate to "Users" and select your user account.
3. Choose "Account Settings" and then "Linked Services" or "Subscriptions".
4. Select Just Dance+ if listed, then choose "Cancel subscription".
5. Confirm and screenshot the confirmation message.

Cancellations through console platforms typically complete within 24 hours. Your subscription access ends on your next renewal date, just as with web-based cancellation.

Cancel by contacting ubisoft support directly

If you cannot locate your subscription settings or encounter technical errors, contact Ubisoft support. At Tocancel, we recommend this route when self-service cancellation fails.

1. Visit support.ubisoft.com and search for "cancel subscription" or "Just Dance+ cancellation".
2. Select the option to start a live chat or submit a support ticket.
3. Explain that you want to cancel your Just Dance+ subscription and provide your account email address.
4. The support agent will process your cancellation request and email you a confirmation within 24 to 48 hours.
5. Reply to that email with a screenshot confirmation for your records.

Ubisoft support operates Monday to Friday, 9 AM to 5 PM UTC. New Zealand players should expect replies within one to two business days.

Your consumer rights and legal protections in new zealand

New Zealand law grants you robust protections when cancelling digital subscriptions and purchases. Your legal position is simple: you have the right to cancel recurring charges at any time before your renewal date, and the company must honour that request without penalty or deceptive delays.

The consumer guarantees act and your cancellation rights

The Consumer Guarantees Act 1993 (administered by the Commerce Commission) establishes that all subscription services, digital or physical, must operate transparently. Companies must clearly disclose their cancellation process and renewal dates before you pay. If Ubisoft fails to process your cancellation within a reasonable timeframe (typically 5 business days), or if charges continue after you cancel, you have grounds to dispute those charges with your bank or card issuer. Tocancel emphasises that you are not required to pay for services after you have cancelled them.

Your right to dispute unwanted charges

If you cancel Just Dance+ but your bank account is charged again, immediately contact your bank or credit card company and request a chargeback or reversal. Provide your cancellation confirmation (screenshot or email receipt) as evidence. You are protected under the Fair Trading Act 2020, which prohibits misleading or deceptive conduct. Ubisoft cannot legally charge you for a service you cancelled. Report repeated, unresolved billing issues to the Commerce Commission at complaints.commerce.co.nz.

What happens after you cancel Just dance+

Cancellation does not remove the game from your console or account immediately; instead, it simply stops future recurring charges.

Your access during the notice period

From the moment you click "cancel", you retain full access to Just Dance+ until your current billing cycle ends. If you subscribed monthly and cancelled on the 15th of the month, you play at full capacity until the 15th of next month. On that date at midnight, your subscription expires and Just Dance+ songs become unavailable. Your base game and any unlocked songs remain playable indefinitely.

After your subscription expires

Once your subscription ends, you can no longer access the Just Dance+ streaming library. However, any songs you unlocked through gameplay in the base game remain unlocked forever. You can still play the base game and enjoy your unlocked catalogue without paying any subscription fee. If you want to resubscribe later, your previous unlocked songs transfer over; you lose nothing by cancelling now.

Can you get a refund after cancelling Just dance+?

Refund eligibility depends on when you cancelled relative to your next billing date and whether you live in a consumer-protection jurisdiction.

Refunds within the cancellation window

If you cancel before your next renewal charge posts to your account, Ubisoft typically does not issue a refund for the unused portion of your current month. This is standard for digital subscriptions. However, if you cancel and a charge still appears, contact Ubisoft support immediately with your cancellation receipt and request a reversal. At Tocancel, we advise checking your cancellation email for the exact renewal date, then cancelling at least 2 to 3 days before that date to prevent accidental charges.

Disputing unauthorised charges

If Ubisoft charges you after you cancelled, you have the right to dispute that charge. Contact your bank within 60 days of the unwanted transaction and provide your cancellation confirmation. The bank will initiate a chargeback process, and Ubisoft must refund that charge or defend itself in writing. In almost all cases, the company refunds rather than dispute. Tocancel customers report success with this approach within 5 to 10 business days.

Common mistakes to avoid when cancelling

Cancelling a subscription feels stressful, and small oversights can lead to unexpected charges. Below are the pitfalls we see repeatedly.

Not confirming your cancellation in writing

Many players assume that clicking "cancel" is enough and do not save proof. Then, weeks later, a charge appears and they have no evidence of their cancellation request. Always screenshot or save the confirmation page or email Ubisoft sends you. This single document protects you if a dispute arises. Without it, your bank may assume you authorised the charge.

Confusing the base game purchase with the subscription

You own the base game (Just Dance 2025) forever after buying it. Cancelling the subscription does not remove the game; it only ends the Just Dance+ add-on. Do not panic if the game icon remains on your console after you cancel the subscription; that is correct behaviour. Only the Just Dance+ access ends, not the game itself.

Cancelling on the renewal date itself

If you cancel on the exact day your subscription renews, Ubisoft may still process that day's charge because the system has already begun the transaction. Cancel at least 3 days before your renewal date to ensure the cancellation processes before the charge posts. Tocancel advises setting a phone reminder for 5 days before your renewal date if you plan to cancel.

Not checking which platform holds your subscription

If you bought Just Dance+ through PlayStation Store, cancelling it through Ubisoft's website will not work. Your subscription remains active on the PlayStation side, and charges continue. Always log in to the exact platform where you purchased the subscription (console store, Ubisoft website, or Apple App Store) and cancel there. Check your bank statement to see which platform charged you if you are unsure.

Checklist: your cancellation action steps

Use this checklist to ensure you cancel successfully and protect yourself from unexpected charges.

• Check your last two bank or credit card statements to confirm you are actually paying for Just Dance+.
• Identify the exact platform where you purchased the subscription (Ubisoft website, PlayStation, Xbox, Nintendo, or Apple).
• Note your current subscription renewal date (visible in your account settings or billing statement).
• Log in to your account on the correct platform and navigate to subscriptions or billing.
• Select Just Dance+ and click "Cancel subscription"; confirm when prompted.
• Screenshot or save the entire confirmation page, including the date and cancellation reference number.
• Forward the confirmation email to your personal email account as a backup.
• Wait 24 hours, then log back in and verify that Just Dance+ no longer appears in your active subscriptions list.
• Check your bank account on your renewal date to confirm that no charge posts.
• If a charge does appear after cancellation, contact your bank immediately and dispute it using your cancellation confirmation as evidence.

Comparing Just dance+ to alternatives in new zealand

Before you cancel, consider whether a competitor service offers better value for your gaming needs.

If you enjoy Just Dance but want to reduce costs, the 12-month annual plan saves you NZ$36 compared to paying monthly for a year. Alternatively, if you play multiple Ubisoft games, the Ubisoft+ bundle may offer better overall value than Just Dance+ alone.

How tocancel helps you take control

Cancelling a subscription should be straightforward, yet companies design the process deliberately obscure to discourage you from leaving. Tocancel has helped thousands of New Zealand consumers navigate subscription cancellations across gaming, streaming, fitness, and finance sectors. We provide step-by-step guidance so you understand your rights, execute cancellation confidently, and dispute unwanted charges if they occur. Your goal is simple: stop paying for services you no longer want, and Tocancel ensures you reach that goal without confusion or legal risk.

Contact information for ubisoft in new zealand

If you need to reach Ubisoft by post or phone to escalate a cancellation dispute, use the contact details below:

Ubisoft support online: support.ubisoft.com (live chat and ticket system available)

Ubisoft UK headquarters (postal address for formal complaints): Ubisoft, Chertsey Road, Guildford, Surrey GU1 4RA, United Kingdom

New Zealand does not have a dedicated Ubisoft office, so formal written complaints should be directed to the Guildford address above or escalated to the Commerce Commission if Ubisoft fails to respond within 20 business days.

Cancelling Just Dance+ is your legal right in New Zealand. You control whether you pay each month, and no company can force you to continue a subscription you no longer want. Use the steps and protections outlined here, keep your confirmation records, and act with confidence. Tocancel empowers you to cancel subscriptions on your terms, and if you encounter resistance, Tocancel's guides to disputing charges and escalating complaints ensure you reclaim your money. Take action today: log in, cancel, save your confirmation, and reclaim your entertainment budget.