Cancel Just Dance: The Right Way

How to cancel Just Dance and claim your refund in ireland

Why you might want to cancel Just Dance

Just Dance+ and Just Dance Unlimited subscriptions feel rewarding at first, but your fitness interests evolve. You might have lost motivation for the choreography, switched to a different fitness platform, or discovered the song catalogue no longer excites you. Whatever your reason, cancelling is your absolute right, and Tocancel is here to guide you through every step with clarity and confidence.

The reality: Just Dance makes cancellation possible, but the process isn't always obvious. You need to contact them directly, provide specific information, and ensure your cancellation is recorded so you stop being charged. This guide walks you through your consumer rights under Irish law, the exact cancellation steps, and how to pursue a refund if you're entitled to one.

Understanding what you're cancelling

Just Dance offers two subscription types. Just Dance+ is the current streaming service, giving you access to an expanding library of songs and dance routines within the game. Just Dance Unlimited is the legacy service that Ubisoft has been phasing out since mid-2024. Your cancellation approach depends on which service you hold, where you purchased it, and whether your subscription remains active.

When cancellation makes sense

Cancel if you've stopped using the service, the song library no longer matches your fitness goals, or you're unhappy with content availability. You should also consider cancelling if you've found a conflicting fitness subscription or if the cost no longer fits your budget. If you haven't opened the game in the last 30 days, cancellation is almost certainly the right choice for you.

Your consumer rights under irish law

Ireland's Consumer Rights Act 2022 gives you significant protections when dealing with subscription services like Just Dance. Understanding these rights is your strongest lever if the company refuses to refund you or ignores your cancellation request.

Your 14-day cooling-off period

If you purchased Just Dance+ or Just Dance Unlimited online or through a digital storefront (PlayStation Store, Xbox Game Pass, Nintendo eShop, or Ubisoft's website), you bought it at a distance. Under the Consumer Rights Act 2022, you have 14 calendar days from the date of purchase to cancel without giving a reason and claim a full refund. This statutory cooling-off period is your legal right.

Your legal position: This right applies only if you haven't downloaded or substantially used the content before requesting cancellation. Once you've accessed the service, your automatic refund right expires, but you may still claim a refund if the service is faulty, misleading, or materially different from what was advertised.

Refund rights when content disappears

Just Dance periodically removes songs from its catalogue due to licensing agreements ending. If you paid for a subscription expecting access to specific songs, and those songs have been delisted without compensation, you have grounds for a partial refund under the Consumer Rights Act 2022. This is a breach of the contract you made when you paid. Screenshot any missing content and reference it in your cancellation request to strengthen your claim.

Rights when the service is unavailable

If the in-game purchase option becomes inaccessible, the service goes down for extended periods, or you cannot access what you paid for, this breaches the Consumer Rights Act 2022. You're entitled to a remedy: repair, replacement, price reduction, or a full refund. Keep detailed records of outages, including dates and times, to support your claim.

Where to escalate if Just Dance refuses

If Just Dance doesn't respond to your cancellation or refund request within 30 days, or refuses unreasonably, you can escalate to the Competition and Consumer Protection Commission (CCPC). The CCPC is Ireland's consumer enforcement body and has the power to investigate and compel companies to comply with consumer law. You can lodge a complaint free of charge at ccpc.ie. Tocancel recommends keeping all email correspondence and screenshots as evidence when you escalate.

How to cancel Just Dance step by step

The cancellation method depends on where and how you purchased your subscription. Follow the process that matches your situation exactly.

Cancel if you bought through ubisoft directly

If you purchased Just Dance+ or Just Dance Unlimited directly from Ubisoft's website or in-app, follow these steps to cancel:

1. Send a written cancellation notice to Just Dance & Fitness at the address provided below. Include your full name, account email address, membership number (if you have it), and a clear statement that you wish to cancel your subscription effective immediately.
2. Request written confirmation of cancellation in the same email or letter. Do not rely on verbal confirmation or a chat transcript alone.
3. Keep a copy of your cancellation notice and any response for your records. Take a screenshot of the timestamp.
4. Check your bank or payment method within 5 to 10 business days to confirm that charges have stopped. If you're still being charged, escalate with evidence of your cancellation notice.
5. If you believe you're entitled to a refund (within 14 days of purchase, or due to missing content), reference the Consumer Rights Act 2022 in your cancellation letter and request reimbursement explicitly.

Cancel if you bought through PlayStation, xbox, or nintendo

If your subscription is tied to PlayStation Network, Xbox Game Pass, or Nintendo eShop, you must cancel through that platform's own subscription management system, not through Just Dance directly. Here's how:

1. Log into your PlayStation, Xbox, or Nintendo account on your console or the official website.
2. Navigate to your account settings and find the subscriptions or recurring payments section.
3. Locate Just Dance+ or Just Dance Unlimited and select "Cancel subscription" or "Remove payment method".
4. Confirm the cancellation. You should receive an email confirmation from the platform (not from Just Dance).
5. Verify that no further charges appear on your payment method. Digital platform cancellations usually take effect at the end of your current billing cycle.
6. If you're eligible for a refund under the Consumer Rights Act 2022 (within 14 days, or due to content removal), contact the digital platform's customer support, not Ubisoft, to request reimbursement. They handle refunds for their store purchases.

Cancel if you subscribed via apple app store or google play

If you bought Just Dance+ through Apple App Store (iOS) or Google Play (Android), manage your subscription through those platforms:

1. On iOS: Open Settings, tap your name, select Subscriptions, find Just Dance+, and tap Cancel Subscription.
2. On Android: Open Google Play Store, navigate to your account menu, tap Subscriptions, select Just Dance+, and tap Cancel.
3. Confirm the cancellation immediately. You'll receive a confirmation email from Apple or Google.
4. The cancellation takes effect at the end of your current billing period. You'll retain access until that date.
5. If you're entitled to a refund, contact Apple or Google's support team directly; Ubisoft doesn't process refunds for app store subscriptions.

Pricing and billing information

Understanding Just Dance's typical cost structure helps you calculate what you might recover. Here's what Irish subscribers generally pay:

Prices vary depending on currency conversion rates and your region settings. Tocancel recommends checking your receipt or bank statement to confirm the exact amount you were charged before submitting a refund request.

Common mistakes people make when cancelling

Cancelling a digital subscription can feel frustrating when the process isn't clear, and it's easy to take a wrong turn. Here are the traps to avoid so your cancellation sticks:

Deleting the app instead of cancelling the subscription

Removing Just Dance from your device does not cancel your subscription. You'll continue to be charged every month or every year until you formally cancel through the payment method or platform you used. Always cancel the subscription first, then delete the app if you want to.

Assuming a chat transcript counts as cancellation proof

Chat support conversations are difficult to verify and often disappear from your account history. Always request written cancellation confirmation via email. If you contact Just Dance by phone (01 8273040), follow up with a written email to [email protected] summarizing what you discussed. This creates a legal record if you need to dispute charges later.

Missing the 14-day cooling-off deadline

You have exactly 14 calendar days from the date on your receipt to cancel without reason and claim a refund. Once that window closes, you can only claim a refund if the service is faulty or misleading. Mark your calendar and act quickly if you're uncertain about keeping the subscription.

Not checking your bank statement after cancellation

Companies sometimes fail to stop charging after cancellation. Check your bank, credit card, or digital wallet within 10 business days. If you spot a charge after your cancellation date, contact your bank immediately and provide evidence of your cancellation notice. Your bank can reverse unauthorized charges under the Consumer Rights Act 2022.

Forgetting to request a refund explicitly

Cancelling your subscription does not automatically trigger a refund. You must ask for one separately, especially if you're within the 14-day window or claiming a partial refund due to missing content. State your refund request clearly in your cancellation email and reference the Consumer Rights Act 2022 if applicable.

What happens after you cancel

Understanding the timeline after cancellation removes uncertainty and helps you spot problems early. Here's what to expect:

Immediate after cancellation

Once you've submitted your written cancellation notice, Just Dance and Fitness should acknowledge receipt within 3 to 5 business days. They may ask for additional details (account number, membership ID, or payment method) to locate your record. Provide this information promptly in your reply. Do not share unnecessary personal data; stick to what's required to verify your account.

Within 10 business days

Your subscription should be deactivated. You may lose access to the Just Dance+ catalogue immediately, or access may continue until the end of your billing cycle, depending on the platform and subscription type. Check your account to confirm the subscription no longer shows as active.

Within 14 to 21 days

If you submitted a refund request within the 14-day cooling-off period, the refund should appear in your original payment method. Digital platforms (PlayStation, Xbox, Apple, Google) usually process refunds within 5 to 10 business days. Bank transfers may take longer depending on your bank.

If you notice ongoing charges

If you're still being charged after your cancellation notice, contact Just Dance immediately with your cancellation proof. If they don't respond within 7 days, contact your bank or payment platform to dispute the charge. You can also lodge a complaint with the CCPC via ccpc.ie if the company continues to charge you illegally.

How to claim a refund under irish consumer law

You're eligible for a refund in specific circumstances. Tocancel explains which situations give you a legal claim and how to pursue it successfully.

Refund within 14 days of purchase (no reason required)

If you cancel within 14 calendar days of purchase and haven't substantially used the service, you have an automatic right to a full refund under the Consumer Rights Act 2022. Submit your cancellation request immediately. In your message, state: "I am cancelling my subscription within the statutory 14-day cooling-off period and request a full refund under the Consumer Rights Act 2022." Include your receipt date and purchase amount.

Refund for missing or removed content

If you paid for Just Dance+ expecting access to specific songs, but Ubisoft has removed those songs from the catalogue, you have grounds for a partial or full refund. This is a breach of the contract because the service is now materially different from what was advertised. Document the missing songs with screenshots showing they existed at the time of your purchase. Reference this in your refund claim: "I purchased Just Dance+ expecting access to [song name], which has since been removed. I request a refund or price reduction to reflect the reduced value."

Refund for technical faults or unavailability

If the service is unavailable, broken, or inaccessible for extended periods preventing you from using what you paid for, this is a breach of contract. Keep records of outages with dates and times. Submit your refund request with this evidence: "The service was unavailable from [date] to [date], preventing me from accessing my subscription. I request a refund for the period of unavailability or a full refund of [amount]."

Submitting your formal refund request

Send a clear, dated email to [email protected] with the subject line "Refund Request - [Your Name] - [Account Email]". Include your full name, account email, purchase date, amount charged, and the reason for your refund request (cooling-off period, missing content, or technical fault). Reference the Consumer Rights Act 2022. Request written confirmation of receipt within 3 days. Keep this email and any responses for your records.

If Just Dance refuses or ignores your refund request

If Just Dance doesn't respond within 30 days or refuses your refund claim unreasonably, escalate to the CCPC. File a complaint at ccpc.ie or call 01 4025800. Provide copies of your cancellation notice, refund request, and any responses from Just Dance. The CCPC has legal power to investigate and can compel the company to refund you if they find a breach of consumer law.

Refund contact details for Just Dance in ireland

Use these official channels to submit your cancellation and refund request. Written correspondence is always preferable to phone calls because it creates a legal record.

Email contact

Send your cancellation and refund request to: [email protected]. In your subject line, write "Cancellation and Refund Request - [Your Name]". Expect a response within 3 to 5 business days. If you don't hear back within 7 days, send a follow-up email referencing your original request date.

Postal address

Just Dance & Fitness operates in Ireland under local consumer protection rules. Mail your written cancellation notice to the registered business address for Just Dance operations. Include your full name, account email address, membership number (if available), the date you wish to cancel effective from, and a request for written confirmation. Send by registered post so you have proof of delivery.

Phone contact (for urgent queries only)

Call Just Dance & Fitness on 01 8273040 during business hours to discuss your cancellation. Take detailed notes of the date, time, and name of the person you speak with. Always follow up with a written email to [email protected] summarizing your call. Do not rely on a phone conversation alone as proof of cancellation.

Comparison: Just Dance vs. other fitness subscriptions

If you're considering alternatives before you cancel, this table shows how Just Dance compares in terms of cost and cancellation flexibility:

Just Dance+ offers competitive monthly pricing, but the annual upfront cost of €24.99 may not suit everyone. If you're hesitant, start with the monthly plan to test the service before committing to a full year.

Checklist: before you submit your cancellation

Use this checklist to ensure your cancellation request has the best chance of being processed smoothly and your refund claim (if eligible) is strong:

• Gather your receipt or bank statement showing the purchase date and amount charged
• Note the email address you used to register your Just Dance account
• Record your membership or account number (if visible in your account settings)
• Determine whether you bought through Ubisoft directly, PlayStation, Xbox, Nintendo, Apple, or Google
• Check if you're within 14 days of purchase (cooling-off period)
• Document any missing songs or technical issues with screenshots if claiming a partial refund
• Draft your cancellation email with a clear statement: "I wish to cancel my subscription effective [date]"
• Include your refund request if you're eligible (cooling-off, missing content, or fault)
• Send via email to [email protected] and keep a copy for your records
• Set a reminder to check your bank statement 10 days after sending your cancellation
• If no response within 7 days, send a follow-up email referencing your original request
• If refused or ignored after 30 days, escalate to the CCPC at ccpc.ie

Key takeaways

Cancelling Just Dance is straightforward once you know your rights and the correct process. Your consumer rights under the Consumer Rights Act 2022 protect you if the company refuses to cancel or refund you. Write to [email protected] or post a cancellation notice to the Just Dance & Fitness address, include your full name and membership details, and request written confirmation. If you're within 14 days of purchase, you're entitled to a full refund without reason. If the service has missing content or technical faults, reference the Consumer Rights Act 2022 in your refund claim. Monitor your bank statement for 10 days after cancellation to confirm charges have stopped. If Just Dance ignores or refuses your request, escalate to the Competition and Consumer Protection Commission at ccpc.ie free of charge. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds by understanding their rights and taking confident action, and you can too.