Cancel Deezer: The Right Way

How to cancel your Deezer subscription in australia and protect your rights

Why australians cancel Deezer and when it makes sense

Deezer is a global music streaming service offering millions of tracks, curated playlists, podcasts and radio stations across free and premium tiers. Many Australian listeners choose Deezer for its high-fidelity audio options, offline downloads and flexible multi-user plans. However, cancellation disputes and billing complaints are surprisingly common, and understanding your rights before you act will protect you from unexpected charges and refund complications.

You might cancel Deezer for several legitimate reasons: you've switched to a competing service like Spotify or Apple Music, your subscription sits unused after a trial period expires, charges continue after you've requested cancellation, or you're frustrated by slow customer support. Some Australian users also discover they've been double-charged when a telco bundle overlaps with a direct Deezer subscription, creating confusion about which subscription is active.

Red flags that signal it's time to cancel

Consider cancelling if you haven't opened the Deezer app in four or more weeks, you've switched to another streaming service and forgotten to cancel here, you're being charged for a plan you no longer use, or you're experiencing slow or unhelpful support responses. At Tocancel, we recommend cancelling immediately if you spot duplicate charges from a telco bundle overlapping with a direct Deezer subscription-this is a billing trap that catches thousands of Australian subscribers annually.

When to pause rather than cancel

If you're in a free trial period or considering cancellation because of a temporary budget squeeze, contact Deezer support first. Some trials allow pause or downgrade options that preserve your account and preferences without ongoing charges. Before you cancel through Tocancel's guidance, confirm whether a pause option would suit your situation better.

Current Deezer subscription pricing in australia

This table shows the main Deezer plans available to Australian subscribers and their typical monthly costs as of 2026.

Your legal rights under australian consumer law

Before you cancel Deezer, understand your position under Australian consumer protection law. The Australian Consumer Law (part of the Competition and Consumer Act 2010) and the Telecommunications Consumer Protections (TCP) Code give you strong rights over billing, cooling-off periods and cancellation.

Your cancellation rights and cooling-off period

If you subscribed to Deezer online (directly or via a telco bundle), you have a 14-day cooling-off period from the date you purchased the subscription. This means you can cancel within 14 days and receive a full refund, provided you haven't substantially used the service. Your legal position is clear: Deezer cannot refuse your cancellation request during this period, and any contractual terms that attempt to override this right are void under Australian Consumer Law.

After the 14-day cooling-off period expires, your cancellation rights depend on the terms in Deezer's subscription agreement and the billing frequency. If you're billed monthly, you can cancel at the end of your current billing cycle. If you're billed annually, cancellation terms may be stricter, but you retain the right to cancel-though you may forfeit unused credit unless Deezer's terms promise otherwise.

Your right to a refund and dispute resolution

If Deezer charges you after you've cancelled, or if you're charged for services you didn't authorise, the Australian Consumer Law requires Deezer to refund you. This applies even if the charge was accidental or made by a third-party billing partner. Your right to dispute unauthorised charges is protected by the TCP Code if Deezer is bundled with a telco service.

If Deezer refuses to refund you or doesn't respond to your cancellation request within 30 days, you can escalate to the Australian Communications and Media Authority (ACMA) if the service is telco-bundled, or the Australian Consumer Law enforcement agency (your state's Consumer Affairs body) if it's a direct subscription. Tocancel can help you understand whether ACMA or your state regulator is the appropriate escalation point for your specific situation.

How to cancel your Deezer subscription

Deezer offers several cancellation methods depending on how you subscribed and which device you use. The steps below cover the most common routes.

Cancel via the Deezer mobile app (iOS or android)

Follow these steps to cancel directly from your smartphone or tablet:

1. Open the Deezer app and log in with your email and password.
2. Tap the menu icon (three horizontal lines) in the bottom right corner.
3. Select "Account" or "Settings".
4. Tap "Subscription" or "My subscription".
5. Select "Cancel subscription" or "Manage subscription".
6. Follow the on-screen prompts and confirm your cancellation request.
   • Deezer may offer a retention discount or pause option-decline these unless you genuinely want to continue.
   • Take a screenshot of the cancellation confirmation page for your records.
7. Check your email within 24 hours for a cancellation confirmation from Deezer.

Cancel via the Deezer website

If you prefer to cancel on a desktop computer or laptop, this method is equally straightforward:

1. Visit www.deezer.com and log in with your email and password.
2. Click your profile icon in the top right corner and select "Account settings".
3. Click "Subscription" in the left-hand menu.
4. Select "Cancel my subscription" or "Manage subscription".
5. Review the cancellation terms and confirm your request.
   • Note the date your subscription will end (usually the end of your current billing cycle).
   • Screenshot the confirmation page for your records.
6. Check your email within 24 hours for a confirmation message.

Cancel a telco-bundled Deezer subscription

If you subscribed to Deezer through a telco bundle (Vodafone, Telstra, Optus or another provider), your cancellation process differs slightly:

1. Contact your telco provider's customer service by phone, email or online chat.
   • Ask to cancel the Deezer add-on or bundle specifically-do not cancel your entire telco plan.
   • Request written confirmation of the cancellation and the date it takes effect.
2. Confirm the cancellation in writing via the telco's online account portal or by email.
3. Allow 5-10 business days for the telco to process the change and notify Deezer.
4. Log into your Deezer account one week later to verify the subscription is no longer active.
   • If Deezer still shows as active, contact Deezer support directly with your telco confirmation email as proof.

Cancel by contacting Deezer support directly

If the app or website methods don't work, or if you're experiencing technical issues, contact Deezer's support team:

1. Visit www.deezer.com/support or www.help.deezer.com.
2. Click "Contact us" and select "Subscription" as the category.
3. Submit a support ticket with the subject line "Request to cancel my subscription".
4. In your message, include:
   • Your full name.
   • Your registered email address.
   • Your subscription plan and billing frequency (monthly or annual).
   • The date you wish the cancellation to take effect.
   • A clear statement: "I request cancellation of my Deezer subscription, effective immediately or at the end of my current billing cycle."
5. Deezer's support team typically responds within 48 hours (though sometimes longer).
   • Keep a copy of your support ticket reference number for your records.
   • Follow up if you don't receive a response within 72 hours.

Timeline: when your Deezer cancellation takes effect

Understanding the timeline for your cancellation prevents surprise charges and clarifies when you lose access.

If you cancel mid-cycle

Most Deezer subscriptions are month-to-month, meaning if you cancel on the 15th of the month but your billing date is the 20th, your subscription will remain active until the 20th of the following month. You do not receive a pro-rata refund for unused days unless Deezer's terms specifically promise one, or unless you're within the 14-day cooling-off period. Confirm the exact end date before you confirm your cancellation request-Deezer will show this date in the cancellation prompt.

If you cancel an annual plan

Annual subscriptions are typically non-refundable after the 14-day cooling-off period, even if you cancel early. However, your access should continue until the anniversary date of your subscription. If Deezer continues to charge you after that date, or if you're charged immediately upon cancellation, contact support and cite the Australian Consumer Law protection against unauthorised charges.

After-cancellation access

Once your subscription end date arrives, your Deezer account downgrades to the free (ad-supported) tier automatically. You lose access to offline downloads, ad-free listening and high-quality audio. Your playlists and saved tracks remain visible but inaccessible unless you resubscribe. Allow 24-48 hours after your stated cancellation date for access to fully expire across all devices.

What to do after you cancel Deezer

Cancelling is only half the job-these steps ensure the process is complete and you're protected from surprise charges.

Verify the cancellation is processed

Within 48 hours of your cancellation request, log into your Deezer account and check your subscription status. You should see one of these states: "Subscription cancelled", "No active subscription" or a message confirming your free tier access. If your account still shows an active paid plan, contact Deezer support immediately with your cancellation confirmation email.

Monitor your bank statement or credit card

For the next two billing cycles after your cancellation date, check your bank or credit card statement for any Deezer charges. If you see a charge after the stated cancellation date, do not ignore it-contact Deezer support immediately and request a refund. If Deezer doesn't refund the charge within 14 days, you can dispute the charge with your bank under consumer protection provisions, and Tocancel can guide you through that process if needed.

If you subscribed via telco, confirm with your provider

Check your next telco bill to confirm the Deezer add-on charge has been removed. If the charge persists, contact your telco within 30 days and request a credit. Keep your Deezer cancellation confirmation email and your telco's cancellation confirmation for dispute evidence.

Delete the Deezer app if you wish

Deleting the app is optional-it doesn't affect your cancellation. However, removing it from your devices prevents accidental resubscription and reduces visual clutter. You can reinstall it free of charge later if you change your mind.

Can you get a refund after cancellation

Your refund eligibility depends on three factors: when you cancel, whether you used the service substantially, and the terms of your specific subscription.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of purchase and you haven't substantially used Deezer (for example, you've streamed only a handful of tracks or haven't downloaded offline content), you're entitled to a full refund under Australian Consumer Law. Deezer should process this refund to your original payment method within 14 business days of your cancellation request. If the refund doesn't appear, contact your bank or payment provider and escalate to Tocancel if Deezer refuses to cooperate.

Refunds after 14 days

After the cooling-off period expires, refunds are less automatic. If you're billed monthly and cancel before your next billing date, you do not receive a refund for the current month you've already paid-your access simply ends on the renewal date. If you're billed annually and cancel after 14 days, refunds depend entirely on Deezer's subscription terms; most annual plans are non-refundable. However, if you're charged after cancellation due to a system error, you're entitled to a full refund of that erroneous charge.

Refund claims for unauthorised or duplicate charges

If Deezer charges you twice (for example, both a telco bundle and a direct subscription), or charges you after you've cancelled, you have a statutory right to a refund under Australian Consumer Law. Request a refund from Deezer support in writing, citing the specific charge date and amount. If Deezer refuses or doesn't respond within 30 days, you can dispute the charge through your bank (a "chargeback" or dispute claim) or escalate to your state's Consumer Affairs authority. Tocancel has helped thousands of Australian consumers recover unauthorised charges by guiding them through this process.

Common mistakes when cancelling Deezer

Cancelling should be straightforward, but missteps can leave you vulnerable to ongoing charges or lost refund opportunities. Here are the pitfalls to avoid.

Mistake 1: assuming silence means cancellation

Many users cancel via email or support chat, receive no response, and assume the cancellation is done. In reality, Deezer has processed nothing. Always cancel through the app or website where you get an immediate on-screen confirmation. If you must use email or support, follow up within 72 hours and escalate to Tocancel if you don't get a written confirmation within that window.

Mistake 2: forgetting to cancel a free trial before it converts

If you're in a free trial period and don't cancel before the trial ends, Deezer will automatically charge you for a paid subscription. Mark your calendar with the trial end date, and cancel 2-3 days before that date. This is not a mistake you need to live with-if you're charged after a forgotten free trial, contact Deezer support and request a refund as a gesture of goodwill; many companies will grant one if you ask within 30 days and it's your first charge.

Mistake 3: overlapping telco and direct subscriptions

Some Australian users subscribe to Deezer directly and separately through a telco bundle without realising they've done so. Each subscription renews independently, and you'll be charged twice. Before you cancel, log into your Deezer account and check whether you have an active direct subscription. If so, cancel it through the Deezer app or website, then separately ask your telco to remove the Deezer add-on. Tocancel recommends checking your last three months of bank statements to spot any duplicate charges you might have missed.

Mistake 4: not screenshotting your cancellation confirmation

If you later dispute a charge or Deezer denies you cancelled, you'll need proof. Screenshot the cancellation page immediately after you confirm your request. Save the screenshot to your phone or computer with a dated filename. If you cancelled via email, save that email thread. This evidence is crucial if you need to involve your bank or a consumer regulator.

Mistake 5: cancelling during a dispute

If you're disputing a charge with Deezer or your bank, do not cancel your subscription yet. A dispute is stronger if your account is still active and you can demonstrate the charge was unauthorised or the service was faulty. Gather evidence first (email exchanges, billing history), submit your dispute, and only then cancel the subscription. Tocancel advises handling refund disputes before cancellation to maximise your leverage.

Deezer cancellation checklist

Use this checklist to ensure your cancellation is complete and protected:

Alternatives to Deezer: compare before you cancel

Before you confirm your cancellation, consider whether another streaming service might suit you better. This table compares Deezer to its main competitors in Australia.

If you're cancelling Deezer specifically because of billing issues or poor support, try a competing service on a free trial before you fully commit. If you're cancelling because you prefer a different service, set a calendar reminder to cancel your new subscription at the same time if you find it's not for you. Tocancel's mission is to make cancellation easy and transparent, not to keep you locked into a service you don't love.

How to cancel by post if digital methods fail

If you cannot cancel via the app, website or telco, or if Deezer refuses to acknowledge your cancellation request, you have the right to cancel by registered post.

Cancellation letter template

Address a letter in English to Deezer's headquarters. Include:

• Your full name.
• Your registered email address with Deezer.
• Your subscription plan and billing frequency (monthly or annual).
• The date you purchased the subscription (if known).
• A clear statement: "I hereby request cancellation of my Deezer subscription, effective immediately."
• Your preferred refund date or statement (e.g., "end of current billing cycle").
• Your signature and the date you send the letter.

Deezer mailing address (Europe headquarters)

Because Deezer is a European company, mail your registered letter to:

Deezer SA
12 Rue d'Athènes
75009 Paris
France

Send via Australia Post's registered mail service (with signature on delivery) and retain your tracking number and receipt. Allow up to 14 business days for Deezer to receive and process your letter. Follow up by email if you don't receive confirmation within 21 days. While postal cancellation is slower than digital methods, it creates a documented paper trail that strengthens any future dispute. Tocancel recommends postal cancellation as a last resort when other methods have failed.

Protecting yourself: your rights summary

You have strong legal protections when you cancel Deezer in Australia. The Australian Consumer Law grants you a 14-day cooling-off period after purchase, the right to cancel at the end of any billing cycle after that period, and the right to dispute unauthorised charges. If Deezer refuses to honour your cancellation or refund request, you can escalate to your state's Consumer Affairs authority or (if bundled with a telco service) to the Australian Communications and Media Authority. You are not powerless in this process-you have law on your side, and Tocancel is here to help you understand and exercise those rights confidently.

Deezer has a 4.5-star user rating in Australia, indicating most users are satisfied. However, cancellation and billing disputes do occur, and knowing your rights ensures you resolve them fairly. If you've had a poor experience with Deezer or encountered obstacles during cancellation, Tocancel has helped thousands of Australian consumers navigate similar situations and recover unauthorised charges. Your cancellation is your right, not a privilege Deezer grants-act on it with confidence.