Cancel Deezer: The Right Way to Stop Charges

How to cancel your Deezer subscription and stop charges in the philippines

Understanding Deezer and why filipinos cancel

Deezer is a music-streaming platform that gives you access to millions of songs, podcasts, and curated playlists across your phone, computer, and connected devices. The service operates from Paris, France, under French law, which becomes important if you need to dispute a charge or file a formal complaint later.

When you subscribe to Deezer in the Philippines, you pay a monthly fee in Philippine pesos (₱) that renews automatically each billing cycle. This automatic renewal is the reason most people end up paying for a service they no longer use actively. The good news: you keep full access to premium features until your current paid period ends, even after you cancel. You lose access only when your billing cycle closes.

Why you might cancel Deezer

Filipinos cancel Deezer for three main reasons. First, they switch to cheaper alternatives like Spotify or YouTube Music. Second, they forget they signed up during a free trial and do not realise the automatic charge will follow. Third, they download music offline and no longer need continuous streaming.

Whatever your reason, Tocancel is here to walk you through the exact steps to cancel without confusion or hidden charges. The process is straightforward once you know whether your subscription lives on Deezer's website, the App Store, or Google Play.

How deezer's subscription renewal works

Your subscription renews automatically on the same day each month. If you cancel before that renewal date, you keep premium access until the end of your paid period. After your period ends, your account drops to the free tier with ads and limited features. This means you should cancel at least one day before your renewal date to avoid an unwanted charge.

Deezer pricing in the philippines: what you actually pay

Understanding what you pay each month helps you decide whether cancellation makes sense or if a different plan works better for your budget.

Current Deezer subscription plans and costs

Deezer offers a free tier supported by ads and multiple paid tiers. Most Filipinos who cancel are Premium subscribers paying a monthly fee. Here is the complete pricing breakdown:

At ₱129.00 per month, Deezer Premium costs roughly ₱1,548 per year. If you use it daily, the cost is reasonable. If you cancel because you forgot the subscription existed, that money is lost. Tocancel recommends checking your app usage monthly to ensure you are getting value before your next renewal date.

The auto-renewal trap and how to avoid it

Deezer does not charge hidden fees beyond your chosen plan. The real cost trap is automatic renewal. If you do not cancel before your renewal date, you are charged again without warning, even if you have not opened the app in months.

Set a phone reminder for three days before your renewal date. This gives you a buffer to cancel if you decide to stop paying and protects you from accidental charges. Your credit card statement will show your renewal date, so check that now and mark your calendar.

Your rights as a consumer in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Deezer. Your legal position is clear: you have the right to cancel at any time, receive transparent billing, and dispute unauthorised charges.

What philippine consumer law says about subscription cancellation

Under the Consumer Act, you have the right to clear and honest information about subscription terms before you pay. Deezer must disclose the cost, renewal date, and cancellation method. If the company makes it deliberately difficult to cancel or charges you without consent, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-555-DTI or visit your local DTI office.

Your legal right to cancel exists from day one of your subscription. Deezer cannot force you to stay subscribed or charge penalty fees for early cancellation. If you cancel and Deezer charges you again within 30 days, you have grounds for a chargeback through your bank or credit card company.

What to do if Deezer refuses to cancel or charges you after cancellation

If you cancel and Deezer charges you anyway, follow these steps. First, take screenshots of your cancellation confirmation and your bank statement showing the unwanted charge. Second, contact Deezer support with these screenshots and ask for an immediate refund. Third, if Deezer does not respond within 14 days, file a complaint with the DTI Consumer Complaints Unit. Fourth, dispute the charge with your bank or credit card company and provide your evidence. Tocancel advises keeping all screenshots and email records for at least 90 days.

How to cancel Deezer on different devices and platforms

Your cancellation method depends on where your subscription was purchased: on Deezer's website, through the Apple App Store, or through Google Play. Each platform has different steps, so follow the one that matches how you signed up.

Cancel Deezer on the official website (deezer.com)

If you signed up directly on Deezer's website using your email and password, cancel through the same website. Follow these steps:

1. Visit www.deezer.com and log in with your email address and password.
2. Click on your account icon or profile menu in the top right corner.
3. Select Settings or Account Settings from the dropdown menu.
4. Scroll down to find Subscription or Plan section.
5. Click Manage My Subscription or Upgrade/Downgrade Plan.
6. Select Cancel Subscription and confirm your cancellation when prompted.
7. Deezer will display your final billing date. Take a screenshot of this confirmation.

You will receive a confirmation email within minutes. If you do not see it, check your spam folder. Keep this email as proof of cancellation until your access ends.

Cancel Deezer on the apple app store (iPhone or iPad)

If you subscribed to Deezer through the App Store, you must cancel through Apple, not Deezer directly. Follow these steps on your iPhone or iPad:

1. Open the App Store app.
2. Tap the profile icon in the top right corner.
3. Select Subscriptions.
4. Find Deezer in your active subscriptions list.
5. Tap Deezer and select Cancel Subscription.
6. Choose your reason and confirm cancellation when prompted.
7. Apple will show your cancellation date. Screenshot this page.

Apple will send you a confirmation email. Your access continues until your current billing cycle ends. If you see continued charges after this date, contact Apple Support directly at support.apple.com/ph/billing.

Cancel Deezer on google play (Android devices)

If you subscribed through Google Play on an Android phone or tablet, cancel through Google Play, not Deezer. Here is how:

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Find Deezer in the list and tap it.
6. Select Cancel Subscription and confirm when prompted.
7. Google Play will display your cancellation date. Take a screenshot.

Google will send a confirmation email. Your premium access continues until the end of your paid period. If charges continue after this date, contact Google Play Support at support.google.com/googleplay/answer/2479637.

What happens after you cancel Deezer

Cancellation is not instant removal from the service. Here is what you should expect in the days and weeks that follow your cancellation request.

Your access timeline after cancellation

When you cancel Deezer, your account transitions through two phases. During phase one, you keep full premium access until your current billing period ends. Your account functions normally. You can download music, remove ads, and skip unlimited songs. During phase two, when your billing cycle ends, your account automatically downgrades to the free tier. You lose offline downloads, see ads, and have limited skips. This change happens automatically with no action needed from you.

Do not be alarmed if your account still shows as "active" or "premium" after cancellation. This is normal. You are still within your paid period. Once your final billing date passes, the downgrade happens automatically.

Saving your music and playlists before your access ends

Before your paid access ends, download all the music you want to keep. Open Deezer, go to your Library, and select songs or playlists you want offline. Tap the Download button next to each track. These downloads remain on your phone even after your premium access ends and the free tier kicks in. Tocancel recommends doing this at least two days before your access changes to the free tier to ensure all downloads complete.

Switching to Deezer free after cancellation

Your account drops to Deezer Free once your premium period expires. On the free tier, you can stream unlimited songs but with ads and limited skips. You cannot download music for offline listening. If you decide later that you want premium access again, you can resubscribe at any time through the same payment method without losing your playlists or recommendations.

How to get a refund after cancelling Deezer

Refunds depend on when you cancel and your payment method. Understanding your eligibility prevents wasted time chasing money you cannot reclaim.

When Deezer will refund you

Deezer does not offer refunds for partial months or unused time in your current billing cycle. Once you pay, that money covers you until your next renewal date. If you cancel on day one of a monthly cycle, you keep access for the full month and receive no refund. This is standard practice for streaming services and is disclosed in Deezer's terms of service.

The only exception is if you cancel within a trial period before your first charge. If Deezer offered you a free trial and you cancelled before the trial ended and before your first payment was processed, you owe nothing and no charge appears on your account.

Disputing a charge through your bank or credit card

If Deezer charged you after you cancelled, or you were charged without authorization, you can dispute the charge with your bank or credit card company. Contact your bank directly and explain that you cancelled the subscription and should not have been charged. Provide your cancellation confirmation email and screenshots of your account settings. Your bank will investigate and reverse the charge if they find it unauthorised. This process typically takes 7 to 30 days.

Tocancel recommends disputing charges as a last resort after you have given Deezer support 14 days to respond to your refund request. However, if you act within 60 days of the disputed charge, your bank can still help you recover the money.

Common mistakes that prevent successful cancellation

Cancellation feels straightforward until something goes wrong. Many people cancel believing they are done, only to discover charges continuing weeks later. Here are the traps to avoid.

Not cancelling through the right platform

The biggest mistake is cancelling in the wrong place. If you subscribed on the App Store, cancelling on Deezer's website does nothing. If you subscribed on Google Play, cancelling on the website leaves your App Store subscription active. You must cancel where you subscribed. Check your bank statement or email confirmation to see whether you signed up on deezer.com, the App Store, or Google Play. Then cancel on that same platform only.

Confusing cancellation with downgrading

Deezer's settings menu shows both "Cancel Subscription" and "Downgrade Plan" options. Downgrading switches you to a cheaper plan but keeps you subscribed and paying. Cancelling removes your subscription entirely and moves you to free tier after your current period ends. Do not tap Downgrade unless you want to keep paying for a lower-cost plan. Look specifically for the "Cancel" button, not "Change Plan" or "Downgrade".

Not keeping proof of cancellation

After you cancel, Deezer sends a confirmation email and displays a confirmation screen. Many people close these immediately and forget to screenshot or save the email. If a charge appears later, you have no proof you cancelled. Screenshot your cancellation confirmation screen and save the confirmation email for at least 90 days. This evidence is your protection if you need to dispute a charge with your bank or file a complaint with the DTI.

Cancelling too close to your renewal date

If you cancel on the same day as your renewal, a charge may already be processing. Deezer's system can take up to 48 hours to process cancellations. If your renewal happens in the next 48 hours, you might still be charged. Cancel at least two days before your renewal date to ensure the cancellation goes through before any charge is processed. Check your Deezer account to see your exact renewal date, then set your cancellation for at least 48 hours earlier.

Checklist to confirm your cancellation is complete

Use this checklist to verify that your Deezer cancellation was successful and no surprise charges will follow.

Comparing Deezer to other music-streaming services

If you are cancelling Deezer to switch to another service, this comparison helps you choose the best alternative for your needs and budget in the Philippines.

Each service offers similar pricing in the Philippines. Your choice depends on whether you value offline downloads, audio quality, or specific playlists. Tocancel recommends trying the free tier of any competing service before cancelling Deezer, so you do not waste time switching if the alternative does not suit your needs.

How to contact Deezer if your cancellation fails

If you cancel and the charge continues, or if you cannot find the cancel button in your account, contact Deezer support directly. Here is how.

Deezer's support channels in the philippines

Deezer does not maintain a local office or phone number in the Philippines. Support operates from the company's Paris headquarters and handles all regions through the same channels. To reach Deezer support, visit www.deezer.com/support or email [email protected] with screenshots of your cancellation attempt and your account email. Explain clearly that you tried to cancel and either the system did not process it or charges continued. Deezer typically responds within 3 to 5 business days. If you do not hear back, escalate to the DTI or your bank.

Filing a complaint with the philippine department of trade and industry

If Deezer refuses to cancel or continues charging after you cancelled, file a formal complaint with the DTI Consumer Complaints Unit. You can file online at www.dti.gov.ph or visit your nearest DTI office in person. Bring screenshots of your cancellation confirmation, your bank statement showing the unwanted charge, and copies of all emails to Deezer support. The DTI will investigate on your behalf and pressure Deezer to resolve the issue. This process is free and is backed by Philippine law.

Tocancel advises gathering all evidence before filing with the DTI. Include your cancellation confirmation, the date you cancelled, the date the unwanted charge appeared, and your communication with Deezer support. This evidence strengthens your case and speeds up the DTI's investigation.

Disputing charges through your bank or credit card company

If Deezer does not refund you within 14 days of your cancellation or if charges appear after your cancellation date, contact your bank or credit card company immediately. Explain that you cancelled the subscription and should not have been charged. Your bank will investigate and can reverse the charge if they find it unauthorised. This is often faster than waiting for Deezer or the DTI to respond, especially for charges under ₱500.

The address for formal cancellation requests or complaints

Deezer does not maintain a local cancellation address in the Philippines. The company's official postal address is in Paris, France. If you need to send a formal written cancellation notice or complaint, use the address below. Send your letter by registered mail and keep proof of posting.

Deezer S.A.
46 rue Aristide Briand
75015 Paris
France

In practice, email cancellation through [email protected] is faster and more reliable than postal mail from the Philippines. Include your full name, account email, the date you tried to cancel, and a request for written confirmation that your subscription is cancelled. Always include your renewal date and the reason you are cancelling. Tocancel recommends keeping copies of this email and any response for your records.

Summary: take action now and stay protected

Cancelling Deezer in the Philippines is straightforward once you know where your subscription lives. If you signed up on Deezer's website, cancel there. If you used the App Store or Google Play, cancel on that platform. Cancel at least two days before your renewal date, take screenshots of your confirmation, and watch your bank statement for the next 30 days to ensure no charges appear.

Your consumer rights under the Consumer Act of the Philippines are clear. You have the right to cancel at any time, receive transparent billing, and dispute unauthorised charges. If Deezer refuses to cancel or charges you after cancellation, escalate to the DTI or your bank immediately. Do not let confusion or delays cost you money.

Tocancel has helped thousands of consumers cancel subscriptions, recover refunds, and file complaints against companies that refuse to honour cancellations. Whether you are cancelling Deezer today or comparing it to alternatives like Spotify or YouTube Music, Tocancel provides clear, step-by-step guidance and links you directly to the platforms where you can cancel instantly. Visit Tocancel now, bookmark the service, and use it to cancel subscriptions with confidence whenever you need to. Your wallet depends on it.