Cancel Deezer: The Complete Guide

How to cancel your Deezer subscription in ireland and reclaim your money

Why you might decide to cancel Deezer

Deezer is a music streaming platform that gives you access to millions of songs, podcasts and radio stations across Europe. The service operates on a subscription model, offering free ad-supported listening in some regions and several paid tiers for individual, duo, family and high-fidelity audio options. You stream music via mobile apps and desktop clients, and depending on your plan, you may enjoy offline downloading and ad-free listening. If your listening habits have changed, you've found a cheaper alternative, or you've experienced unexpected billing issues, cancelling makes sense. At Tocancel, we believe you should understand exactly how to exit your Deezer contract without obstacles or hidden charges.

Subscription plans available in ireland

Deezer offers four main subscription tiers to Irish customers, each priced in euros and renewed automatically each month or year. Understanding which plan you're on is essential before you cancel, because billing cycles and refund eligibility may differ by tier. Here's what's available in the Irish market right now.

Common reasons irish customers cancel

Irish music streaming users consistently report several recurring reasons for leaving Deezer. Many cancel after discovering price increases they weren't expecting, or they've found competing services like Spotify or Apple Music offer better value for their listening patterns. Others report frustration with interface issues that make it hard to access account settings, or they become frustrated when a cancellation request seems to vanish without confirmation. Some users cancel because they share a family plan but no longer want to contribute to the shared bill. Whatever your reason, Tocancel recognises that cancelling a subscription should be simple, transparent and entirely within your control.

Your consumer rights when cancelling Deezer in ireland

This section explains the legal protections you have as an Irish consumer and how they apply to your Deezer subscription.

Consumer rights act 2022 and digital services

Ireland's Consumer Rights Act 2022 gives you explicit protection when you purchase digital services, including music streaming subscriptions like Deezer. Under this legislation, you have the right to cancel a digital service contract within 14 calendar days of entering into the agreement, provided you haven't already started using the service substantially. In practice, this means that if you subscribe to Deezer but decide against it before you stream any music, you can cancel within that 14-day window and recover your payment in full. However, once you begin streaming music-which typically happens immediately after purchase-the statutory cooling-off period expires. Your right to cancel after that point depends on Deezer's own cancellation policy and your subscription term. Your legal position is this: you can always cancel a subscription, but your entitlement to a refund depends on when you cancel and what the contract states. If Deezer's cancellation process becomes obstructed, unclear or deliberately hidden, you can escalate a complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's independent statutory authority responsible for enforcing consumer protection laws.

Refund entitlements under irish law

If you cancel Deezer within 14 days of purchase and before you've used the service substantially, you're entitled to a full refund under the Consumer Rights Act 2022. This refund must be processed without undue delay and typically within 14 days of your cancellation request. If you cancel after the 14-day cooling-off period expires-which is the case for most long-term users-you are not automatically entitled to a refund for the current billing period. However, Deezer may offer you the option to cancel at the end of your current subscription period without penalty. This means you'll keep access to the service until your next renewal date, after which your account closes and no further charge is taken. If you cancel mid-billing period and Deezer refuses to refund the unused portion, you can raise a complaint with the CCPC, which has the power to investigate whether the company's cancellation terms breach Irish or EU consumer law. Tocancel advises you to always request a cancellation confirmation email from Deezer, as this dated proof is invaluable if you later need to challenge a charge.

How to cancel your Deezer subscription step by step

This section walks you through the exact process to cancel your Deezer account, whether you subscribed directly or through a third-party payment platform.

Cancellation via the Deezer website or app

The most straightforward way to cancel Deezer is directly through your account dashboard on the website or mobile app. Follow these steps in order.

1. Log in to your Deezer account using your email address and password.
   • Visit www.deezer.com and click the sign-in button at the top right.
   • Enter your email and password, then click 'Log in'.
2. Open your account settings by clicking your profile picture or avatar.
   • This icon is usually located in the top right corner of the page.
   • A dropdown menu will appear with account options.
3. Select 'Account settings' from the menu.
   • You may see this listed as 'My account' or 'Settings' depending on your app version.
   • A new page will load with your account details.
4. Locate the subscription section and click 'Manage my subscription'.
   • This is usually found under a 'Subscription' or 'Billing' tab.
   • You'll see your current plan, renewal date and payment method displayed here.
5. Click 'Cancel my subscription' or 'End my subscription'.
   • Deezer will ask you to confirm the cancellation and may offer discount codes as an incentive to stay.
   • You do not have to accept any discount offer; you can proceed with cancellation.
6. Choose the reason for your cancellation from a dropdown list and confirm.
   • This feedback helps Deezer understand customer churn, but your response doesn't affect whether your cancellation is processed.
   • Click 'Confirm cancellation' to finalise the request.
7. Look for a confirmation message on screen and check your email for a confirmation message from Deezer.
   • Save this email as proof of your cancellation request.
   • Your account will remain active until the end of your current billing period.

Cancelling via the Deezer website or app is the fastest and most direct route to ending your subscription.

Cancellation via PayPal, apple or google play

If you subscribed to Deezer through a third-party payment platform such as PayPal, Apple App Store or Google Play, you can cancel either through Deezer itself or through your payment provider's account settings. Each route has advantages, so consider both.

1. Cancel through Deezer directly (recommended).
   • Follow the seven steps listed above in the Deezer website section.
   • This approach gives you a direct record from Deezer that your cancellation was processed.
2. Cancel through your payment provider's account.
   • Log in to your PayPal account (www.paypal.com), Apple ID settings, or Google Play account.
   • Navigate to 'Subscriptions' or 'Recurring payments'.
   • Find Deezer in the list, click it, and select 'Cancel subscription'.
   • Confirm the cancellation and request a receipt or confirmation screen.

If you cancel through your payment provider but do not cancel within Deezer itself, the subscription may not be fully terminated in Deezer's system. Therefore, Tocancel recommends you cancel in both places to ensure no future charges occur.

What happens after you cancel Deezer

This section explains what to expect after you submit your cancellation request and how to protect yourself from unwanted charges.

Your access and billing after cancellation

Once you confirm your cancellation, Deezer will typically allow you to continue streaming music until the end of your current billing period. For example, if you subscribed on the 5th of the month and cancel on the 15th, you'll usually retain full access to all paid features until the 5th of the following month, at which point your account downgrades or closes entirely. No additional charge will be taken after your current period ends, provided the cancellation was processed successfully. If you cancel mid-period and Deezer's terms state that you're entitled to a pro-rata refund for unused days, contact Deezer's support team to request this refund in writing. Tocancel advises you to verify your cancellation status by logging back into your account within 48 hours and checking the subscription section-it should display a message confirming your plan ends on a specific date.

Protecting yourself from unexpected charges

After you cancel, monitor your payment method for the next billing cycle to ensure Deezer does not charge you again. If a charge appears after your cancellation date, you have the right to dispute it with your bank or payment provider. Contact Deezer's customer support immediately with your cancellation confirmation email and the unauthorised charge details. If Deezer doesn't issue a refund within 14 days, you can dispute the transaction with your bank or payment provider-they have the power to reverse the charge and recover your money. Keep all email correspondence related to your cancellation, and take screenshots of your account settings page showing the cancellation date. These records are invaluable if you need to prove you cancelled on time.

Common mistakes when cancelling Deezer

Cancelling a subscription can feel stressful, especially if you've been charged unexpectedly or you're unsure whether your request went through. Here are the pitfalls many customers fall into, and how to avoid them.

Forgetting to confirm cancellation via email

One of the most common mistakes is not looking for-or saving-a cancellation confirmation email from Deezer. Some users click 'Cancel' in their account settings, see the screen refresh, and assume the job is done. However, a confirmation message is your proof that the cancellation was submitted. Without it, you have no dated record to refer to if Deezer charges you again or claims they never received your cancellation request. Always wait for a confirmation email or screenshot the on-screen confirmation message immediately. Store this proof in a folder or email label titled 'Subscriptions' for easy access later.

Cancelling only via PayPal or apple, not Deezer directly

If you cancel your Deezer subscription through PayPal or Apple but don't also cancel it within Deezer's own account settings, the two systems may fall out of sync. Your payment provider stops sending money to Deezer, but Deezer's database may still show your account as active. This can lead to confusion when you try to resubscribe, or in rare cases, Deezer may pursue payment. Always cancel in both places: first through Deezer itself, then-if you prefer-through your payment provider as a backup.

Cancelling days before your renewal date and expecting an immediate refund

Many customers expect to receive a refund if they cancel a day or two before their renewal date. In reality, most streaming services-including Deezer-charge you on your renewal date first, then process your cancellation. This means you'll pay one final charge before your access closes. If this happens, request a refund from Deezer's support team; you may be entitled to one if you cancelled within a short window before renewal. However, this refund is not automatic, so don't assume you'll get it without asking.

Not checking your bank or card statement after cancellation

After you cancel, it's tempting to forget about it entirely. However, unexpected charges do sometimes occur, and the sooner you spot them, the sooner you can recover your money. Set a phone reminder to check your bank statement on your next renewal date (the date when your next payment would have been due). If no charge appears, you're clear. If a charge does appear, dispute it with your bank immediately and send Deezer your cancellation confirmation email.

Refund timescales and payment recovery

This section explains when and how you can expect to receive a refund if you're entitled to one.

Refunds within 14 days of purchase

If you cancel Deezer within 14 days of first purchasing your subscription and you haven't substantially used the service, you're entitled to a full refund under Irish consumer law. Deezer should process this refund without undue delay, typically within 5 to 10 business days of your cancellation request. The money will be returned to your original payment method. Check your bank account regularly during this window; if the refund doesn't appear after 14 days, contact Deezer's support team and ask for the refund to be escalated.

Refunds after 14 days or for charges incurred after cancellation

If you cancel after the 14-day period, you're not automatically entitled to a refund for the current billing period under Irish law. However, if you cancel during a billing cycle and Deezer's terms promise a pro-rata refund for unused days, you can request this in writing. Deezer is not obligated to offer pro-rata refunds-many subscription services don't-but it's worth asking. If you're charged after you've successfully cancelled, that charge is unauthorised and you can dispute it with your bank or payment provider.

Disputed charges and chargebacks

If Deezer charges you after your cancellation date and refuses to refund the amount, you can file a chargeback dispute with your bank or payment provider. This process is free and usually takes 5 to 10 business days. Your bank will contact Deezer and ask for proof that the charge was authorised. You'll provide your cancellation confirmation email as evidence that you didn't consent to the charge. Your bank will then decide whether to reverse the charge. In the vast majority of cases, banks uphold chargebacks for post-cancellation charges because the customer has documented proof of cancellation. Tocancel strongly recommends documenting all communications with Deezer so that if a dispute becomes necessary, you have a paper trail to support your claim.

Refund and cancellation checklist

Use this checklist to ensure you've completed every step required to cancel Deezer and protect yourself from unwanted charges.

Comparing Deezer with other music streaming services

This section helps you understand whether cancelling Deezer makes sense by comparing its pricing and features to popular alternatives available in Ireland.

All five services offer broadly similar features at similar prices. Your choice depends on your device ecosystem, whether you value social features or editorial curation, and your budget. If you're leaving Deezer because of price, Spotify and Apple Music cost the same, so switching won't save money-but Amazon Music Unlimited is cheaper if you don't already have Amazon Prime. If you're switching for features like better recommendations or a larger music video library, Spotify and YouTube Music excel. If you value high-fidelity audio and offline listening, Deezer's HiFi tier is competitive with Apple Music's lossless option, though both are pricier than standard plans.

What to do if Deezer refuses to cancel or process a refund

This section explains your escalation options if Deezer doesn't cooperate with your cancellation request or withholds a refund you're entitled to.

Contacting Deezer customer support

If you don't receive a cancellation confirmation within 48 hours of submitting your request, or if Deezer charges you after your cancellation date, contact their customer support team immediately. You can reach Deezer via their website at www.deezer.com/en/support. Write a clear, dated email that includes your account email address, the date you submitted your cancellation request, the amount charged (if applicable), and your cancellation confirmation email. Ask for a written response within 5 business days. Keep a copy of your email and any replies for your records.

Escalating to the competition and consumer protection commission

If Deezer doesn't respond within 5 business days or refuses to honour your cancellation, you can file a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's statutory consumer protection authority. The CCPC has the power to investigate whether Deezer's practices breach the Consumer Rights Act 2022 or other consumer protection laws. You can file a complaint online at www.ccpc.ie/consumers/how-to-complain or by post to: Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin D01 C576, Ireland. Include copies of your account emails, cancellation confirmation, and any charges that occurred after cancellation. The CCPC investigates complaints at no cost to you and may pursue enforcement action against Deezer if they find a breach. Tocancel has found that the threat of a CCPC complaint often prompts companies to resolve refund disputes quickly.

Disputing the charge with your bank

If Deezer charged you after your cancellation date, contact your bank or payment provider and file a dispute (chargeback) for the unauthorised charge. Provide your bank with your cancellation confirmation email as proof that you didn't consent to the charge. Your bank will reverse the charge in most cases, and the process typically takes 5 to 10 business days. This is one of the fastest ways to recover money from an unwanted post-cancellation charge. You can file a chargeback at the same time as you pursue a formal complaint with Deezer or the CCPC; these processes don't conflict with each other.

Protecting your account before you cancel

If you're cancelling Deezer but might return to the service later, consider these steps to make future resubscription easier and protect your account information.

Download your playlist data

Before you cancel, you may want to export your Deezer playlists so you can easily restore them if you resubscribe or switch to another service. Some third-party apps allow you to export playlists in a format that other streaming services can read. Note that Deezer doesn't offer a native export feature, so you'll need to use a third-party tool or manually recreate playlists elsewhere.

Update your payment method or remove payment details

After you cancel, check that no old payment cards or PayPal accounts are still linked to your Deezer account. Log into your account settings, navigate to 'Billing' or 'Payment methods', and remove any outdated payment information. This reduces the risk of accidental recharges if you accidentally click a 'Subscribe now' button in the future.

Keep your account active for 60 days after cancellation

Don't immediately delete your account after cancelling your subscription. Instead, keep it active for at least 60 days so you can confirm that no charges appear after your cancellation date. Once you're confident that your cancellation is permanent and no erroneous charges have occurred, you can then request account deletion if you wish. To delete your account entirely, contact Deezer's support team and request deletion under your right to erasure under GDPR (if applicable) or Irish data protection law.

Summary and next steps

Cancelling your Deezer subscription is straightforward when you follow the right steps and understand your consumer rights. Here's what you now know: you can cancel via Deezer's website or app by navigating to 'Account settings', 'Manage my subscription', and clicking 'Cancel my subscription'. You have 14 days from purchase to cancel and receive a full refund if you haven't used the service. After that period, you can still cancel at any time, but your entitlement to a refund depends on Deezer's terms and your billing cycle. If Deezer refuses to honour your cancellation or withholds a refund you're entitled to, you can escalate the matter to the Competition and Consumer Protection Commission (CCPC) or dispute the charge with your bank. Always save your cancellation confirmation email, monitor your bank statement on your next renewal date, and cancel in both Deezer and any third-party payment provider if applicable.

If you're taking action now, log into your Deezer account today and navigate to your subscription settings. Click 'Cancel my subscription', choose your reason, and confirm. Wait for the confirmation email, save it, and check your bank statement in 30 days to verify no charge appears. If you encounter any obstacles, contact Deezer's support team within 48 hours with your cancellation details.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their cancellation rights and recover refunds from companies that break the rules. Whether you're leaving Deezer for a cheaper alternative or you've simply stopped listening to music, you have the power to cancel on your terms and without penalty. Visit Tocancel today for more guides on cancelling subscriptions, disputing charges and protecting your consumer rights across the UK and Ireland.