Cancel Deezer: The Right Way

How to cancel Deezer in canada and stop unwanted charges

What is Deezer and why canadians choose it

Deezer is a music streaming service that delivers millions of songs on demand, personalized discovery playlists (the "Flow" feature), offline downloads, and ad-free listening on Premium tiers. In Canada, you pay in Canadian dollars through the Deezer website, its mobile app, Apple's App Store, Google Play, PayPal, or third-party operators like mobile carriers. The service attracts Canadians for its intuitive interface and sound quality, but when it no longer fits your needs, you need a clear cancellation path to avoid surprise charges. Tocancel exists to guide you through exactly that process.

Understanding deezer's canadian pricing

Knowing what you're paying helps you decide whether cancellation makes sense. Here are Deezer's current Canadian plans and what you get for your money:

If you're on a Premium or Family plan, cancelling stops your subscription charge on the next renewal date. This means you can continue listening until that date, then lose access unless you resubscribe.

Should you cancel Deezer

Many Canadians subscribe to music services and forget they're charging monthly. If you genuinely stream music and use offline mode or HiFi quality, keeping your subscription delivers real value. However, if you've switched to competing platforms like Spotify or Apple Music, rarely listen, or your budget has tightened, cancellation is the right move. Your money starts staying in your account on the next billing cycle once you cancel.

Your rights as a Deezer subscriber in canada

As a Canadian consumer, you have legal protections that govern subscriptions and automated billing.

What canadian consumer law says about subscriptions

Canada's Competition Act and the PIPEDA (Personal Information Protection and Electronic Documents Act) regulate how companies like Deezer handle subscriptions and billing. More importantly, most provinces have consumer protection legislation-such as Ontario's Consumer Protection Act-that requires companies to obtain clear consent before charging you and to make cancellation just as easy as signing up. Your legal position is strong: Deezer must allow you to cancel without penalty, and they cannot charge you after you cancel if your subscription term has ended.

If Deezer continues to bill you after cancellation, you have the right to dispute the charge with your bank or credit card company (a process called a chargeback). The Competition Bureau of Canada is the enforcement body that investigates unfair billing practices.

Your right to cancel without penalty

You do not owe Deezer any explanation or additional payment when you cancel. Month-to-month subscriptions can be terminated at any time. If you're in a promotional period or discounted trial, cancelling ends your plan on the date your current billing cycle finishes-you do not lose access until that date. Write down your cancellation date and keep your confirmation email; this is your proof if a dispute arises.

How to cancel Deezer based on your payment method

Your cancellation process depends on where your subscription payment originates. Follow the exact steps for your situation below.

Cancel via deezer's website or app (direct payment)

If you pay Deezer directly through their website or app using a credit card, Google Pay, or PayPal, use this straightforward method:

1. Go to deezer.com and log in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email inbox.
2. Click your profile name or avatar in the top-right corner of the screen.
3. Select "Account settings" from the dropdown menu.
4. Locate the "Subscription" or "Manage subscription" section (sometimes labeled "Subscriptions and billing").
5. Find your active Premium or Family plan and click "Cancel subscription" next to it.
6. Answer the cancellation survey question about why you're leaving. You can select "Too expensive," "Switched to another service," or "Other."
   • Deezer uses this feedback but cannot block your cancellation based on your answer.
7. Click the final confirmation button to complete cancellation.
   • You will receive a confirmation email within minutes. Screenshot or save this email as your proof of cancellation.

Critical timing: Complete this cancellation at least 48 hours before your next billing date to avoid a surprise charge. Check your next renewal date in the "Manage subscription" section before you click cancel.

Cancel an apple app store subscription (iOS)

If you subscribed to Deezer through Apple's App Store on your iPhone or iPad, you must cancel within Apple's system, not on Deezer's website:

1. Open the Apple App Store on your iOS device.
2. Tap your profile icon in the top-right corner.
3. Tap "Subscriptions."
4. Find and tap "Deezer" in your active subscriptions list.
5. Tap "Cancel subscription" at the bottom of the Deezer subscription details page.
   • Apple will ask you to confirm once or twice. Your cancellation becomes effective at the end of your current billing period.
6. Check your email for Apple's confirmation receipt. Save this as proof.

Apple charges you through your Apple ID and passes some payment to Deezer. Cancelling through Apple ensures your payment method is no longer linked to the Deezer subscription, so you will not be charged again.

Cancel a google play subscription (Android)

If you subscribed via Google Play on an Android phone or tablet, follow these steps within the Google Play ecosystem:

1. Open Google Play on your Android device or visit play.google.com in a web browser.
2. Tap your profile icon (top-right corner on mobile, or menu on web).
3. Select "Subscriptions" or "Manage subscriptions."
4. Find "Deezer" in your active subscriptions.
5. Tap "Cancel subscription" and confirm your cancellation.
   • Google Play will show your cancellation effective date, which is the end of your current monthly cycle.
6. Google will send you a confirmation email. Keep this for your records.

Google handles billing for you, so cancelling through your Google account removes the subscription from your account and stops future charges at the next renewal.

Cancel a subscription via PayPal

If Deezer charges you through PayPal, you can cancel from either Deezer or PayPal's side. The easiest approach is through PayPal:

1. Log into your PayPal account at paypal.com.
2. Click "Wallet" or "Settings" (depending on your PayPal version).
3. Find and click "Subscriptions" or "Automatic payments."
4. Locate "Deezer" in your list of active subscriptions.
5. Click the subscription and then click "Cancel subscription."
   • Confirm your cancellation when PayPal asks you to verify.
6. PayPal sends you a cancellation confirmation email immediately.

Alternatively, you can cancel directly through Deezer's website (step 1-6 in the direct payment section above), and Deezer will notify PayPal to stop the recurring charge. Either way, your PayPal account stops receiving subscription requests from Deezer on your next renewal date.

Cancel a subscription through your mobile carrier

Some Canadian mobile carriers offer Deezer as a bundled add-on or managed billing option. If you subscribed through a carrier like Rogers, Bell, or Telus:

1. Log into your carrier's online account or call their customer service number.
   • This number is on your bill or on the carrier's official website.
2. Find the section for "Add-ons," "Subscriptions," or "Third-party services."
3. Locate "Deezer" and select "Remove" or "Cancel."
4. Confirm the cancellation. Your carrier will send you a confirmation.
5. You may also receive a separate confirmation from Deezer or the carrier confirming the end of your subscription.

When you cancel a carrier-bundled subscription, your next bill reflects the removal. The carrier stops billing Deezer, and Deezer loses access to your account once your current period ends.

What happens after you cancel Deezer

Understanding the post-cancellation timeline helps you avoid confusion and unwanted charges.

Your access timeline after cancellation

Once you cancel, you retain access to Deezer until your current billing cycle ends. If you cancel on the 15th of a month and your renewal was scheduled for the 30th, you keep full Premium or Family access until the 30th. After that date, your account reverts to the free tier (with ads and limited skips) unless you resubscribe. Your playlists, favorites, and saved songs remain in your account forever-they do not delete when your subscription ends.

Refunds and credits for early cancellation

Deezer does not issue refunds if you cancel mid-cycle. You paid for access through the end of your billing period, and you receive that access. If a technical issue prevented you from using the service (app crashes, account lockout), contact Deezer Support at [email protected] and explain the problem. They may grant a one-time credit or extend your subscription, but this is not guaranteed. For subscription charges made in error, you have a stronger case for a refund-document the error and contact support with proof.

Preventing re-subscription

After cancellation, your account sits dormant. Deezer may send you promotional emails offering a discount to rejoin, but they cannot reactivate your paid subscription without your explicit consent. Do not click reactivation links in promotional emails unless you want to resume your subscription. If Deezer charges you unexpectedly after cancellation, dispute the charge immediately with your bank or credit card company. Keep your cancellation confirmation email as evidence that you ended your subscription.

Common cancellation mistakes to avoid

Many Canadians cancel Deezer but make a misstep that leads to surprise charges or confusion. Here's what not to do.

Deleting your app instead of cancelling your subscription

Removing the Deezer app from your phone does not cancel your subscription. Your payment method is still linked to your Deezer account, and the billing cycle continues. You must formally cancel your subscription through the steps above. Only after cancellation is confirmed should you delete the app if you wish.

Cancelling too close to your renewal date

If you cancel on the 29th and your renewal is the 30th, Deezer's system may process your renewal before your cancellation takes effect. This results in an unwanted charge. Always cancel at least 2-3 days before your renewal date. Check your exact renewal date in the "Manage subscription" section and cancel well in advance.

Assuming cancelled means deleted

Cancelling your subscription does not delete your account or remove your personal data from Deezer's servers. If you want a complete break, you must delete your account separately through Account Settings > Account Deletion after your subscription ends. Deletion is permanent and cannot be undone, so be certain before taking this step.

Ignoring confirmation emails

Some Canadians cancel but throw away the confirmation email or never check for it. Save every confirmation email from Deezer, Apple, Google Play, PayPal, or your carrier. If an unauthorized charge appears on your statement, that email is your proof of cancellation when you dispute the charge with your bank.

What to do if Deezer keeps charging you

If Deezer continues billing you after you cancelled, take action quickly and methodically.

Step 1: check your cancellation status

Log back into your Deezer account and verify the subscription status. Go to Account Settings > Manage Subscription. If it still shows "Active" or displays your next renewal date, your cancellation may not have processed. Try cancelling again following the steps above. If it shows "Cancelled" but you were still charged, move to Step 2.

Step 2: contact Deezer support

Email [email protected] with the following information:

• Your Deezer account email address
• The date you cancelled (include a screenshot of your cancellation confirmation)
• The date Deezer charged you after cancellation
• The amount of the unauthorized charge
• Your payment method used (credit card ending in X-X-X-X, for example)

Ask Deezer to confirm your cancellation and refund the post-cancellation charge. Most support teams respond within 3-5 business days. Keep records of all email correspondence.

Step 3: dispute the charge with your bank or credit card company

If Deezer does not respond or refuses to refund you within 10 days, contact your bank or credit card company. Explain that you cancelled your subscription but were charged anyway. Provide your cancellation confirmation email and your correspondence with Deezer support. Your bank can initiate a chargeback, which reverses the unauthorized transaction and returns the money to your account. Most banks process chargebacks within 30 days. Tocancel recommends keeping all proof of cancellation for at least 6 months after cancelling in case a dispute arises.

Step 4: report the issue to the competition bureau of canada

If Deezer's billing practices are dishonest or deceptive (for example, charging you repeatedly after multiple cancellation attempts), file a complaint with the Competition Bureau of Canada. You can file online at their website. The Bureau investigates consumer complaints and can take action against companies that violate Canada's Competition Act. A complaint does not immediately recover your money, but it creates an official record and may help other consumers if Deezer's practice is widespread.

Checklist: before and after you cancel

Use this checklist to ensure your cancellation is complete and you're protected:

Why choose tocancel to guide your cancellation

Cancelling a subscription should not require a legal degree or hours of searching Deezer's website. Tocancel provides clear, step-by-step guidance tailored to your situation-whether you're cancelling Deezer, Spotify, Apple Music, or any other subscription service. Our mission is to empower Canadians with the knowledge and confidence to take control of their subscriptions and reclaim their money. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and understand their consumer rights. When you visit Tocancel, you get straightforward instructions, real legal backing, and no corporate jargon. Your subscription is your choice, and your cancellation should be equally simple.

Deezer's contact information for canadian customers

If you need to reach Deezer directly, use these official contact methods:

• Email support: [email protected]
• Online account & billing: Log into your account at deezer.com and navigate to Help or Contact Us
• Mailing address (if you require formal written notice): Deezer service requests may be sent by registered mail to their customer service department. Check your account settings for the current mailing address, as this may change.

For complaints about billing or unfair subscription practices in Canada, you can also escalate to your provincial consumer protection ministry or the Competition Bureau of Canada. Tocancel recommends saving Deezer's support email and keeping records of every interaction in case you need proof later. Taking a few minutes now to cancel correctly and document your cancellation protects you from unwanted charges and puts you in control of your money.