Cancel Deezer: The Right Way

How to cancel Deezer in new zealand and protect your subscription rights

Why you might want to cancel Deezer

Deezer is a music streaming service that gives you access to millions of songs, personalised playlists, and offline downloads through its paid subscription plans. The platform offers features like Flow (AI-generated recommendations), curated radio stations, and high-fidelity audio options for music lovers who demand studio-quality sound.

You might be considering cancellation for many reasons: you prefer another streaming service, you're not listening regularly enough to justify the cost, you want to cut back on monthly subscriptions, or the service simply doesn't meet your expectations. Whatever your reason, you have the right to cancel at any time, and Tocancel is here to walk you through the process with confidence and clarity.

Understanding what Deezer offers

Deezer delivers on-demand music streaming across mobile apps, desktop, and select smart devices. Premium subscribers enjoy ad-free listening, the ability to download tracks for offline playback, and access to millions of songs from artists worldwide. The Hi-Fi tier provides lossless audio and 360 Reality Audio technology for audiophiles seeking exceptional sound quality.

When cancellation is the right choice

If you're spending money on a service you rarely use, or if you've switched to Spotify, Apple Music, or another platform, cancellation is straightforward and takes just minutes. Your premium access continues until the end of your current billing cycle, which means you lose nothing by ending your subscription today.

Deezer pricing in new zealand

Understanding your current subscription cost helps you make an informed decision about whether Deezer represents genuine value for your listening habits and budget.

Current subscription plans and costs

Deezer offers six subscription tiers in New Zealand. The Hi-Fi plan is publicly confirmed at NZ$19.49 per month and delivers CD-quality lossless audio. Other plans (Premium, Duo, Family, Student, and Annual options) have pricing that varies, and Deezer does not consistently publish these rates online. To find your exact current price, log into your Deezer account and check Account Settings, or review your most recent billing email.

How to check your current billing amount

Log into your Deezer account on the web or mobile app and navigate to Account Settings or Subscription. This page displays your active plan, renewal date, and the exact amount you're charged each billing cycle. If you subscribed through Apple App Store or Google Play, check those platforms' payment history sections instead. Your confirmation email from Deezer or your bank statement will also show the charge.

Your consumer rights and what they mean for you

In New Zealand, your subscription rights are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 2020. Understanding these rights gives you confidence when you decide to cancel.

Your legal position under new zealand law

The Consumer Guarantees Act 1993 states that all services supplied to you (including Deezer) must be of acceptable quality and fit for purpose. If Deezer fails to deliver the features or service quality it promises, or if the service becomes unusable, you have the right to demand a refund, repair, or replacement. The Commerce Commission enforces these rights and investigates complaints when companies breach them.

Additionally, the Fair Trading Act 2020 protects you from misleading advertising and unfair contract terms. If Deezer's cancellation terms are unreasonably restrictive or unclear, or if the company makes false claims about its service, you can lodge a complaint with the Commerce Commission at www.comcom.govt.nz.

Your right to cancel anytime

You have the absolute right to cancel your Deezer subscription at any time. Deezer cannot force you to continue paying, lock you into a contract, or charge a penalty for cancelling early. If you cancel during a billing cycle, your access continues until the end of that cycle, after which your subscription ends and no further charges are applied. This is your statutory right as a consumer in New Zealand.

How to cancel Deezer: step-by-step methods

Cancelling your Deezer subscription takes fewer than five minutes and can be done entirely online through your account dashboard.

Cancel Deezer via your account (web browser)

This is the fastest and most direct cancellation method. Follow these steps:

1. Go to www.deezer.com and log into your account using your email and password.
2. Click your profile icon or initials (usually in the top-right corner).
3. Select Account Settings or My Account from the dropdown menu.
4. Look for Subscription, Plan, or Billing information.
   • Click on the option to Manage Subscription or View Subscription Details.
5. Find the Cancel Subscription button (often displayed in red or as an option labelled "Cancel Plan" or "End Subscription").
6. Click Cancel and confirm your choice by clicking the final confirmation button.
   • Deezer may offer a discount to retain you; ignore this unless you genuinely want to stay.
7. Check your email for a cancellation confirmation from Deezer within minutes. Save this confirmation for your records.

Cancel Deezer via the mobile app (iOS or android)

If you primarily use Deezer on your phone, you can cancel directly from the app:

1. Open the Deezer app on your iPhone or Android device.
2. Tap the Menu icon (three horizontal lines) or your profile icon at the bottom of the screen.
3. Select Account, Settings, or Profile.
   • The exact label depends on your app version and device operating system.
4. Scroll down to Subscription or Billing and tap Manage Subscription.
5. Select Cancel Subscription or Downgrade Plan.
6. Confirm your cancellation when prompted.
7. You will receive an email confirmation. Forward this to your personal email account as proof.

Cancel through apple app store (iOS subscribers only)

If you subscribed to Deezer via Apple's in-app purchase system, you cancel through your Apple ID settings, not through Deezer directly:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top to access your Apple ID profile.
3. Select Subscriptions (or Media and Purchases on older devices).
4. Find Deezer in the list and tap it.
5. Tap Cancel Subscription and confirm by tapping Confirm Cancellation.
   • Apple will send you a cancellation email; save this for your records.
6. Your Deezer account will deactivate at the end of your current billing period.

Cancel through google play (Android subscribers only)

Android users who subscribed via Google Play follow this process:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Deezer and tap it.
5. Tap Cancel Subscription and select your reason (optional).
6. Confirm by tapping Cancel Subscription again.
   • Google will email you a confirmation receipt.

What happens after you cancel Deezer

Understanding the cancellation timeline removes anxiety and helps you plan your next streaming choice with confidence.

Your access and billing timeline

When you cancel Deezer, your premium account remains active until the end of your current billing cycle. If your subscription renews on the 15th of each month and you cancel on the 10th, you keep full premium access (ad-free, offline downloads, all features) until the 15th. On that date, your account automatically downgrades to the free tier, which comes with ads and limited features. After that point, Deezer stops charging you completely, and no further payments appear on your credit card or bank account.

Keeping your account data

Your playlists, saved tracks, and listening history remain in your Deezer account even after cancellation. If you rejoin Deezer in future months or years, this data is restored. You can log in anytime to view your history or download a backup of your playlists, though you will not be able to stream music unless you subscribe again. Consider exporting your playlists before cancellation if you plan to switch to another service like Spotify or Apple Music.

Refunds and billing disputes

If you have been overcharged or believe Deezer charged you unfairly, you have the right to demand a refund under New Zealand consumer law.

When you qualify for a refund

You are entitled to a refund if any of the following apply:

• Deezer charged you after you successfully cancelled your subscription.
• You were charged for a plan you did not subscribe to or authorise.
• The service was unavailable or non-functional for a significant period during your billing cycle.
• You cancelled within a reasonable timeframe (typically 14 days in New Zealand for distance sales) and the terms promised a refund.

How to claim a refund from Deezer

Contact Deezer's support team directly and explain why you deserve a refund. Request this in writing (email is best) so you have a record. Include your account email, the dates you were charged, the amounts, and a clear explanation. Deezer typically responds within 5-10 business days. If Deezer refuses, lodge a complaint with the Commerce Commission using their online form at www.comcom.govt.nz, or contact your bank to dispute the charge through a chargeback request.

Common cancellation mistakes to avoid

Many consumers accidentally continue paying for services they thought they had cancelled. Here are the pitfalls to watch for and how Tocancel can help you avoid them.

Mistake 1: deleting the app instead of cancelling

Uninstalling Deezer from your phone does not cancel your subscription. Your account remains active and Deezer continues charging you each billing cycle. Always cancel through your account settings or your payment platform (Apple, Google, etc.) before deleting the app.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple App Store, cancelling through Deezer's website will not work. You must cancel through Apple Settings. Conversely, if you subscribed directly through Deezer, cancelling through Google Play will have no effect. Match your cancellation method to where you subscribed. When in doubt, cancel in both places to be certain.

Mistake 3: not keeping your cancellation confirmation email

After you cancel, Deezer sends a confirmation email. Save this email. If you are charged again after cancellation, this email proves you cancelled and becomes evidence in a dispute with your bank or the Commerce Commission. Screenshot or forward it to a backup email address for safety.

Mistake 4: cancelling right before a billing date without checking

If you cancel just hours before your subscription renews, Deezer may still charge you for the next cycle because the renewal processes automatically. Check your next renewal date before cancelling and, if it is within 24 hours, let the charge go through, then cancel immediately after. You will then have a full month of access and can cancel cleanly at the end of that cycle.

Comparison of music streaming services in new zealand

If you are cancelling Deezer because you want to compare alternatives, this table helps you evaluate other leading services available in New Zealand.

Cancellation checklist and final steps

Use this checklist to confirm you have cancelled Deezer correctly and protect yourself from future charges.

Before you cancel

• Note your current subscription renewal date (found in Account Settings).
• Download or export any important playlists if you plan to switch to another service.
• Take a screenshot of your active subscription plan and price.

During cancellation

• Use the correct platform (Deezer website, Deezer app, Apple, or Google Play, depending on where you subscribed).
• Click the final confirmation button and wait for the email confirmation.
• Save the confirmation email in a dedicated folder or forward it to a backup account.

After cancellation

• Log into your Deezer account 24 hours later to confirm your subscription status has changed to "Cancelled" or shows a renewal date in the past.
• Check your bank statement or credit card on your next scheduled renewal date to confirm no charge appears.
• If a charge appears after cancellation, contact Tocancel or your bank immediately with your cancellation confirmation email as proof.

How tocancel helps you cancel with confidence

Tocancel is New Zealand's leading consumer-rights platform for subscription cancellations, and we have helped thousands of consumers cancel Deezer and other services without fuss or delays.

We provide step-by-step guides for every major subscription service, including Deezer, Netflix, Spotify, gym memberships, and insurance policies. Our team of consumer-rights advocates understands New Zealand's Fair Trading Act 1993 and Commerce Commission regulations inside out. We translate legal jargon into plain language so you can take action today.

Tocancel offers real support when companies refuse to cancel or overcharge. If you need help escalating a dispute with Deezer, we guide you through the formal complaint process with the Commerce Commission. Tocancel has also helped thousands of consumers cancel and recover refunds after being billed multiple times.

Contact information and Deezer cancellation address

If you cannot cancel online or need to contact Deezer directly about your account, use these details. Note that Deezer does not maintain a physical office in New Zealand; its headquarters is based in France.

Deezer headquarters (France)

Deezer SA
4 Rue Bleu
75011 Paris
France

Deezer customer support (online)

Visit the Deezer Help Centre at www.deezer.com/help or submit a support request through your account dashboard. Deezer customer support typically responds to inquiries within 5-10 business days. For billing disputes, clearly state your issue in writing and request a written response.

If Deezer refuses to refund you

Lodge a formal complaint with the Commerce Commission at www.comcom.govt.nz. Provide your account email, cancellation confirmation, billing statements, and a detailed explanation of your dispute. The Commerce Commission investigates complaints free of charge and can order Deezer to refund you if the company has breached consumer law.

You now have all the information you need to cancel Deezer confidently and protect your rights under New Zealand law. Tocancel remains here to support you every step of the way. Visit Tocancel.com today if you need guidance on cancelling any other subscription service.