Cancel Adore Me: The Right Way

How to cancel your Adore Me subscription and stop unexpected charges

Why you might want to cancel Adore Me

Adore Me is a US-based lingerie and intimates retailer that combines an online shop with a monthly VIP membership model. You pay a recurring charge each month (approximately AUD $59.80), which the company converts into store credit you must spend on bras, underwear, sleepwear and related items. The membership offers tiered discounts and rewards, but the monthly billing cycle and credit mechanics often confuse Australian customers and create unexpected charges.

Many Australian members want to cancel because the monthly charges accumulate when they don't shop frequently enough to use their full credit, international shipping delays mean orders don't arrive as expected yet charges continue, or the USD to AUD conversion makes the membership more expensive than anticipated. Others cancel after a single promotional purchase, not realizing the membership continues unless you actively cancel it. Understanding your cancellation options and rights puts you back in control of your spending, and Tocancel is here to walk you through the process step by step.

How Adore Me charges you each month

Adore Me operates on a fixed monthly billing cycle. Your VIP membership charges approximately AUD $59.80 (USD $39.95) on a recurring day each month. The company describes this charge as store credit rather than a membership fee, which means the money sits in your account as a prepaid balance you must spend on items.

The critical detail: unused store credit from one month may not roll over to the next, or it may expire after a set period. This creates a common scenario where you're charged monthly but cannot use your full credit before it disappears. If you've been surprised by a charge you didn't expect, or you've accumulated unused credit, cancellation may help you avoid future charges and understand your refund options.

Common reasons australian customers cancel

Research shows that Australian members cancel for three main reasons. First, the monthly charge accumulates when they don't shop frequently enough to use all their store credit. Second, international shipping delays mean orders don't arrive when expected, yet charges continue. Third, the currency conversion from USD to AUD makes the membership more expensive than advertised.

Some customers also cancel because product quality, sizing or design doesn't match their expectations after the first order. Others realise they signed up for a promotional deal but didn't understand the subscription would continue automatically. Whatever your reason, cancelling your Adore Me membership is your right, and Tocancel provides clear guidance to make it happen.

Adore Me pricing breakdown in australian dollars

Understanding exactly what you pay each month in AUD helps you decide whether the membership delivers value or whether cancellation is your best option.

How to cancel your Adore Me membership

Adore Me offers multiple contact methods to cancel your subscription, and your choice depends on your preference and urgency.

Cancel by email

Sending an email is the most straightforward method and creates a written record of your cancellation request. This approach works well if you prefer to include details about why you're cancelling or if you want documentation for dispute resolution.

1. Go to your email provider and compose a new message to [email protected]
2. Write a clear subject line: "Subscription cancellation request" or "Cancel my VIP membership"
3. Include the following information in the body:
   • Your full name and email address associated with your Adore Me account
   • Your account number or the email address you use to log in
   • Your cancellation request: "I request immediate cancellation of my VIP membership effective today"
   • Optional: your reason for cancelling (this helps the company understand customer feedback)
4. Send the email and retain a copy for your records
5. Check your inbox for a confirmation email from Adore Me within 2-3 business days

Cancel via the Adore Me website chat or form

If you prefer a faster response, Adore Me's website offers a chat function and request form. This method allows you to cancel without leaving your browser.

1. Visit the Adore Me website and log into your account
2. Look for a chat icon (usually bottom right corner) or navigate to the "Contact us" or "Help" section
3. Select the option for account or subscription issues
4. Explain your cancellation request clearly: "I want to cancel my VIP membership immediately"
5. Provide your account details if prompted
6. Request written confirmation of your cancellation and save the conversation screenshot

Cancel by phone

Calling customer support offers real-time assistance and immediate confirmation. This method works best if you have questions about refunds or want to speak to a representative directly.

1. Call Adore Me customer support at +1 (800) 433-2367
2. Note that their hours are 8:30 AM-8:30 PM EST (Eastern Standard Time), which is 1:30 AM-1:30 PM AEDT during Australian daylight saving or 2:30 AM-2:30 PM AEST during standard time
3. Have your account email address and account number ready
4. Tell the representative: "I want to cancel my VIP membership effective immediately"
5. Ask for a cancellation confirmation number and request they email you a written confirmation
6. Note the date, time, and representative's name for your records

What happens to your store credit after cancellation

Understanding your financial position after cancellation is crucial, and Tocancel wants you to know exactly where you stand.

Store credit and refunds

Adore Me's store credit does not automatically convert to a cash refund when you cancel your membership. Any unused credit in your account may be forfeited, depending on the company's terms and your payment method. However, Australian Consumer Law may entitle you to a refund if the company fails to deliver services or if the credit expires unreasonably.

Before you cancel, review your account balance. If you have unused store credit, consider spending it on items you want, or contact Adore Me customer support to ask whether they will honour unused credit or process a refund. Document all conversations for reference.

Cancelling an order within 30 minutes

If you've just placed an order and want to cancel it before it ships, you have a small window of opportunity. Adore Me allows cancellations within 30 minutes of placing your order online. After that timeframe, the company treats your order as processed and will not cancel it before shipment. You must then return the item once it arrives at your address.

To cancel an order within 30 minutes, contact Adore Me via email or phone immediately with your order number and request an urgent cancellation. Provide the order date and time to prove you're within the 30-minute window.

Your consumer rights under australian law

As an Australian consumer, you have legal protections when dealing with online subscriptions and repeat billing.

Your legal position

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), you have the right to cancel a subscription within 14 days of purchase if the service hasn't yet started or if you haven't received the goods. The law also prohibits unfair contract terms, which means Adore Me cannot charge you without clear, upfront disclosure of their billing practices and cancellation terms.

If Adore Me continues charging you after you've cancelled, or if they fail to honour your cancellation request, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC enforces consumer law and can investigate unfair billing practices. Additionally, if you paid by credit card, you may dispute the charge with your bank.

If Adore Me refuses to cancel

If Adore Me does not respond to your cancellation request within 5 business days, or if they claim they cannot cancel your membership, escalate your complaint. Send a follow-up email marked "URGENT: FORMAL CANCELLATION REQUEST" and cite the Australian Consumer Law. Maintain copies of all communications.

If the company still refuses, lodge a complaint with the ACCC via their website (accc.gov.au) or contact your state or territory consumer affairs office. Tocancel recommends keeping all email chains, screenshots of your account balance, and notes of phone conversations to support your case.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel frustrating, and it's easy to make errors that delay the process or leave you still being charged.

Not following up within 5 business days

Many customers send a cancellation email and assume it's done, then discover months later they're still being charged. Always follow up within 5 business days if you don't receive written confirmation. A simple reply to your cancellation email asking "Can you confirm my membership is now cancelled?" ensures accountability and creates a paper trail.

Deleting emails before cancellation is confirmed

Keep all correspondence related to your cancellation request, including your original email, any responses from Adore Me, and confirmation emails. If a dispute arises, these documents prove you cancelled and when. Store them in a folder or take screenshots for backup.

Not checking your bank statement after cancellation

Even after you cancel, Adore Me may attempt a final charge on your regular billing date. Check your bank or credit card statement carefully for 2-3 billing cycles after cancellation. If you see an unexpected charge, contact your bank immediately to dispute it and request a refund. Provide your cancellation confirmation as evidence.

Cancelling during a promotional period without reading terms

Some Adore Me promotions require you to maintain your membership for a minimum period. If you cancel early, you may forfeit promotional discounts or free items. Review any promotional terms before you cancel, and ask Adore Me whether early cancellation triggers penalties or refunds.

What to do after you cancel

Cancellation is the first step, but confirming the process is complete protects your wallet and your peace of mind.

Monitor your bank account

For the next two to three months, review your bank or credit card statement carefully on or around your previous billing date. If Adore Me continues to charge you after cancellation, contact your bank immediately to dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence.

Request a final account summary

Email Adore Me a week after your cancellation and ask for a final account summary showing your membership status, any unused credit, and confirmation that no future charges will apply. This creates a definitive record and gives the company a chance to correct any errors.

Save your confirmation details

Store all cancellation confirmations (email, confirmation number, date, representative name) in a safe location. If you ever need to dispute a charge or prove you cancelled, these details are essential. Tocancel advises taking a screenshot of your cancelled account status as additional proof.

Avoiding future subscription traps

Once you've cancelled Adore Me, protect yourself from similar situations with future purchases.

Read the fine print before you buy

Many online retailers bury subscription terms in promotional offers or checkout pages. Always read the entire terms and conditions before completing a purchase, especially if the price seems unusually low. Look for phrases like "recurring charge", "automatic renewal", "membership fee", or "will continue until cancelled".

Use a separate payment method for subscriptions

Consider using a virtual credit card or a separate debit account for subscriptions. This approach isolates subscription charges from your primary finances and makes it easier to dispute unauthorised charges without affecting your main account.

Set a calendar reminder

If you do maintain a subscription, set a calendar reminder for one month before your renewal date. Use that time to decide whether you want to continue and to cancel before the next charge if you don't. This strategy prevents accidental renewals.

Summary and next steps

Cancelling your Adore Me membership is straightforward once you know your options and rights. Tocancel recommends emailing [email protected] with a clear cancellation request, including your account details and today's date. Follow up within 5 business days for confirmation, check your bank statement for 2-3 billing cycles, and document everything.

If Adore Me fails to cancel your membership or continues to charge you, escalate to the ACCC or dispute the charge with your bank. Under Australian Consumer Law, you have the right to cancel subscription services and to receive fair treatment from retailers. Tocancel has helped thousands of Australian consumers cancel unwanted subscriptions, recover their money, and take control of their spending. You're not alone, and you have more power than you think.

For additional support and step-by-step cancellation guides for other services, visit Tocancel and explore our comprehensive database of cancellation resources tailored to Australian consumers.

Adore Me contact details

Email: [email protected]

Phone: +1 (800) 433-2367 (8:30 AM-8:30 PM EST)

Hours: Monday to Friday (EST timezone); note Australian time differences

Australian consumer support

Australian Competition and Consumer Commission (ACCC): accc.gov.au | Complaints: 1300 135 702

Your state or territory consumer affairs office: Contact details available via accc.gov.au