Cancel Adore Me: Step-by-Step Guide

How to cancel your Adore Me VIP membership in canada

Understanding Adore Me and its VIP subscription model

Adore Me is a direct-to-consumer lingerie and apparel retailer that offers both standalone purchases and a recurring VIP membership. Your VIP membership delivers monthly benefits including discounts on full-price sets, account credits, and the flexibility to skip billing cycles whenever you choose. You manage your entire account, payment history, and membership status through Adore Me's online dashboard. If the membership no longer aligns with your budget or shopping habits, you have clear cancellation rights as a Canadian consumer. At Tocancel, we help you understand those rights and execute your cancellation with confidence.

What you pay and what you receive

Your Adore Me VIP membership costs CAD $39.95 per month. This monthly fee grants you a CAD $10 discount on every full-price lingerie set, a complimentary sixth set with each purchase cycle, and the ability to skip months without losing your membership status. If you do not spend your monthly credit, Adore Me rolls the unused portion into account store credit that never expires. You also have access to the optional Elite Box Styling service, which costs an additional CAD $20 per box and curates three to five matching sets for you. The styling fee is credited back to your account if you decide to keep any items from the box.

Valid reasons to cancel your membership

You may choose to cancel if you are not using your monthly discount frequently enough, if you find yourself skipping too many billing cycles, or if you prefer to shop individual items without any recurring commitment. You should also cancel if unauthorized charges appear on your account, if you accidentally forgot to skip a month and incurred a charge you did not intend, or if your financial circumstances have changed. Shifting personal style preferences, discovering better value elsewhere, or simply wanting to reduce subscription clutter are equally legitimate reasons. Whatever motivates your decision, Tocancel recognizes that you have the right to exit this subscription on your own terms.

Your cancellation options and how to choose

Adore Me supports one primary, reliable cancellation method: the online account dashboard on the Adore Me website.

The website dashboard method (your best option)

The Adore Me website dashboard is the official, supported, and fastest way to cancel your VIP membership. You log into your account on adoreme.com, navigate to your Membership Dashboard, and select the cancellation option. Adore Me's customer support documentation confirms this as the only supported cancellation route. You receive a confirmation email within minutes of submitting your cancellation request, and your membership stops renewing at the end of your current billing cycle. This method leaves a digital record of your cancellation, which is important for your protection.

Why the mobile app does not offer cancellation

The Adore Me mobile app (available through the Apple App Store or Google Play) does not include an in-app cancellation feature for your VIP membership. Many subscribers mistakenly attempt to cancel through the app, assume the action is complete, and then receive an unexpected charge one month later. Even if you originally subscribed or renewed your membership through the mobile app, you must complete your cancellation on the website dashboard to stop future billing. If you were charged through your app store account (Apple or Google), you can review those separate app store subscriptions in your device settings, but you still must cancel directly through Adore Me's website to fully terminate your VIP membership.

Step-by-step instructions to cancel your membership

Follow this process in sequence to cancel your VIP membership without missed steps or delays.

1. Open a web browser on your computer or mobile device and navigate to adoreme.com.
   • Do not use the mobile app; the cancellation feature exists only on the website version.
2. Sign into your Adore Me account using your email address and password.
   • If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions before proceeding.
3. Click on your account menu, typically located in the top right corner of the page, and select "Account" or "My Account."
   • If the menu structure appears different, look for a settings icon or profile icon in the same area.
4. Locate the "Membership" or "VIP Membership" section within your account settings.
   • This section displays your current membership status, next billing date, and membership benefits.
5. Look for a "Manage Membership," "Pause Membership," or "Cancel Membership" button within that section.
   • Click this button to proceed to the cancellation form.
6. Complete the cancellation form, which may ask you to confirm your reason for cancelling or offer you a discount to stay.
   • You are not obligated to accept any retention offer; simply proceed with cancellation if you are certain.
7. Confirm your cancellation request by clicking the final "Cancel Membership" or "Confirm Cancellation" button.
   • You should see a confirmation message on screen immediately.
8. Check your email inbox (and spam folder) for a confirmation email from Adore Me within 10 minutes.
   • Save this email as proof of your cancellation request.

What happens after you cancel

Once you confirm your cancellation on the dashboard, your membership enters a grace period until the end of your current billing cycle.

Your membership grace period

Your VIP membership remains active until the last day of your current billing month. You retain all membership benefits-including your monthly discount and account credits-through that final date. After your final billing cycle ends, your membership status changes to "Cancelled" in your account dashboard, and Adore Me stops charging your payment method. You can still log into your account and view your order history, but you will no longer have access to VIP-exclusive discounts or perks.

What to do if charges continue after cancellation

In rare cases, a charge may appear on your account after your cancellation date has passed. If this happens, log back into your Adore Me account and verify your membership status shows "Cancelled." If the status is correct but you were charged, contact Adore Me's customer support immediately with your confirmation email and screenshots of your account status. Request a refund for the erroneous charge. If Adore Me refuses to issue a refund within 14 days, you have the right to dispute the charge through your credit card company or financial institution under the Canadian Consumer Protection Act. Tocancel recommends keeping all cancellation emails and account screenshots as evidence for any dispute.

Refund eligibility and your consumer rights

Canadian consumer protection law gives you clear rights when it comes to subscription cancellations and unauthorized charges.

When Adore Me must refund your money

Adore Me is required by the Canadian Consumer Protection Act to honour your cancellation request and stop all future charges effective immediately or at the end of your current billing cycle, whichever you request. If you cancel before your billing date, Adore Me should not charge you for the next cycle. If a charge appears after your cancellation confirmation, that charge is unauthorized and you are entitled to a full refund. You do not need to accept a retention discount or justify your reason for cancelling; your right to cancel is unconditional once you reach the end of your current paid period. Your legal position is strong: if Adore Me continues to charge you after you have cancelled, the burden is on them to prove they did not receive your cancellation request.

How to dispute a charge with your bank or credit card company

If Adore Me refuses to refund an unauthorized post-cancellation charge, contact your bank or credit card company directly and file a dispute (sometimes called a "chargeback"). Provide your cancellation confirmation email and screenshots of your cancelled membership status as evidence. Your financial institution will investigate the charge on your behalf and typically returns funds to your account within 10 to 30 business days. Under the Regulation of Consumer Protection Act in most Canadian provinces, recurring billing companies like Adore Me cannot charge your account without your express authorization; once you cancel, you have withdrawn that authorization.

Your escalation option with federal regulators

If Adore Me disputes your chargeback or refuses to work with your bank to resolve the issue, you can file a complaint with the Competition Bureau, the federal regulator responsible for enforcing consumer protection law in Canada. You can also file a complaint with your province's consumer protection authority. Tocancel recommends exhausting direct resolution with Adore Me and your bank first, but these options exist as your final lever if the company acts in bad faith.

Pricing comparison and membership value

The table below shows what you pay each month and what you receive in return under the VIP membership model.

Common mistakes to avoid when cancelling

Cancelling a subscription should be simple, yet many consumers stumble on preventable errors that delay the process or lead to surprise charges.

Assuming the mobile app cancellation works

The single most common mistake is attempting to cancel through the Adore Me mobile app, then assuming the action is complete. The app does not offer cancellation functionality; you must use the website. Even if you see no error message in the app, your membership remains active and will renew. Always use the website dashboard to ensure your cancellation is recorded.

Forgetting to confirm your cancellation by email

After you click "Confirm Cancellation" on the website, Adore Me sends a confirmation email to your registered email address. If you do not receive this email within 10 minutes, check your spam or junk folder. If it is not there, your cancellation may not have processed. Log back into your account and verify that your membership status now reads "Cancelled." If it still shows "Active," repeat the cancellation process. Tocancel advises screenshotting both the confirmation email and your final account status for your records.

Cancelling partway through your billing cycle and expecting an immediate refund

Adore Me charges you on a monthly recurring basis. If you cancel on the 15th of your cycle but your billing date is the 20th, you may still be charged for that cycle. You are only entitled to a refund if you cancel before the actual billing charge occurs. If you are charged after you cancel, file a dispute. Read your confirmation email carefully to see exactly when your final charge will occur and when your membership becomes inactive.

Not saving your confirmation email or account screenshots

Your cancellation confirmation email is your only proof that you requested to cancel on a specific date. Without it, if Adore Me claims they never received a cancellation request and charges you again, you have limited recourse. Save your email, take a screenshot of your account dashboard showing "Cancelled" status, and file that screenshot away. If a dispute later arises, Tocancel recommends having these documents ready to submit to your bank or a regulatory authority.

Your checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and bulletproof.

Comparing Adore Me to other lingerie subscription services

If you are reconsidering your subscription choice, this table compares Adore Me's VIP model to common alternatives in the Canadian market.

How to contact Adore Me if your cancellation stalls

If you encounter any issue during your cancellation process, you have several avenues to reach Adore Me's support team.

Primary contact methods

Adore Me operates a customer support email address and a website contact form. Visit adoreme.com and look for a "Contact Us" or "Help" link, usually at the bottom of the page. Fill out the form with a clear subject line ("Cancel my VIP membership") and describe your situation. Send a follow-up email to their general support address with the same information. If you need to send a formal cancellation letter by mail, you can address it to Adore Me's corporate office in the Garment District, New York. For maximum proof of delivery, use registered mail with return receipt (a service available through Canada Post). Include your full name, account email address, membership account number, and a clear statement that you wish to cancel your VIP membership effective immediately.

If Adore Me does not respond within 14 days

If Adore Me does not respond to your email cancellation request within 14 business days, or if they refuse to cancel your membership, file a complaint with your provincial consumer protection authority. In Ontario, contact ServiceOntario Consumer Protection; in British Columbia, contact the Office of the Registrar of Mortgage Brokers; in other provinces, look up your local equivalent. You can also file a complaint with the Competition Bureau at the federal level. Tocancel has helped thousands of consumers navigate these escalations successfully, and your complaint on file strengthens your position if you later dispute a charge with your bank.

Summary and your next steps

Cancelling your Adore Me VIP membership is a straightforward process when you use the correct method and follow the steps in sequence. You log into adoreme.com, navigate to your membership settings, click "Cancel Membership," and confirm. You receive a confirmation email within minutes, and your membership stops renewing at the end of your current billing cycle. You have clear legal rights under the Canadian Consumer Protection Act: once you cancel, Adore Me must stop charging you, and any post-cancellation charge is unauthorized and refundable.

Do not attempt to cancel through the mobile app, do not skip saving your confirmation email, and do not assume silence means your cancellation is complete. If a charge appears after your cancellation date, dispute it with your bank immediately. If Adore Me refuses to refund an erroneous charge, escalate to your provincial consumer protection authority or the Competition Bureau.

You have the power to end this subscription on your terms, and Tocancel is here to confirm that power. Tocancel has helped thousands of consumers cancel subscriptions just like this one with clarity, proof, and peace of mind. Take action today: log into adoreme.com, follow the six cancellation steps above, and save your confirmation email. Your membership ends cleanly, and your money stays in your account.