Cancel Adore Me: The Right Way in Nigeria

How to cancel Adore Me in nigeria and reclaim your money

What Adore Me is and how it works in nigeria

Adore Me is an online retailer specialising in lingerie, sleepwear, and activewear that operates as both a one-time purchase store and a VIP membership service. The platform sells directly to customers through its website and mobile applications, with all pricing displayed in USD. When you subscribe to the VIP membership, Adore Me charges a monthly recurring fee and credits your account with store credit to spend on products.

Orders fulfil through your customer account on the Adore Me website or iOS and Android mobile apps. The distinction between web purchases and app purchases matters significantly when you cancel, because each platform operates under different cancellation rules and refund processes.

VIP membership versus one-off purchases

You can shop at Adore Me in two distinct ways. First, you make single purchases without any subscription commitment. Second, you join the VIP membership program, which charges a recurring monthly fee in exchange for monthly store credit. Many Nigerian customers find themselves charged for months they did not intend to continue, which is why understanding cancellation is critical.

The VIP model encourages repeat spending, but you maintain full control over whether to continue your membership each billing cycle. Tocancel specialises in helping consumers like you navigate these recurring charges and cancel subscriptions before costs accumulate beyond your budget.

How pricing and currency work for nigerian customers

Adore Me displays all prices in USD across its platform. This means the amount you pay in Nigerian Naira (₦) will fluctuate based on the current exchange rate at the time of your transaction. Additionally, your bank may charge international payment fees and currency conversion charges when you purchase from abroad.

Understand your consumer rights in nigeria before cancelling

Nigerian consumer protection law provides you with important safeguards when dealing with online retailers and subscription services. These rights exist regardless of how easy or difficult a company makes cancellation, and they strengthen your position if Adore Me resists your cancellation request.

Federal competition and consumer protection act protections

Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, you have the right to clear and accurate information about goods and services before you pay. This includes transparent pricing, cancellation terms, and refund eligibility. Adore Me must disclose how its VIP membership works, when charges occur, and how you cancel.

Your legal position: If Adore Me charges you without your explicit consent, fails to honour a cancellation request, or provides misleading information about refunds, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). Tocancel advocates for consumer rights at this level when retailers resist proper cancellation procedures.

Your right to a refund and remedy

Nigerian law entitles you to a refund or replacement if goods arrive defective, damaged, or significantly different from how they were described. For subscription services, you have the right to cancel at any time and receive a refund for charges made after your cancellation request, provided you act within the specified timeframe.

If you paid for a VIP month you did not use, you are entitled to recover that credit. If Adore Me refuses without justifiable reason, the FCCPC can compel them to refund you. Tocancel documents these failures and helps you file formal complaints with the relevant authority.

How to cancel Adore Me on the website

Cancelling your Adore Me account or membership through the website is the most direct route for most users.

1. Log in to your Adore Me account using your email address and password
   • If you have forgotten your password, select "Forgot Password" on the login page
   • Adore Me sends a password reset link to your registered email within 5 minutes
2. Navigate to your account settings by clicking the menu icon in the top right corner
   • On desktop, this appears as three horizontal lines
   • On mobile, this icon is usually in the top corner
3. Select "Account" or "My Account" from the dropdown menu
   • Look for the "Subscriptions" or "Membership" section
   • This section displays your current VIP status and renewal date
4. Click "Manage VIP Membership" or "Edit Membership"
   • Adore Me displays your current membership tier and next billing date
   • You see the option to pause or cancel your subscription
5. Select "Cancel Membership" and confirm your decision
   • Adore Me may offer a discount to keep you as a customer; decline this if you want to cancel
   • Do not accept retention offers unless you genuinely want to continue
6. Receive a cancellation confirmation email
   • Save this email as proof of your cancellation date
   • Check your inbox and spam folder within 10 minutes

Complete these steps before your next billing date to avoid an unwanted charge. Tocancel recommends taking a screenshot of your confirmation page in case you need to dispute a charge later.

How to cancel Adore Me on mobile apps

If you manage your Adore Me membership through the iOS or Android app, follow a similar but slightly different process.

1. Open the Adore Me app and log in with your credentials
   • Ensure you are using the most recent version of the app
   • Outdated app versions may not show all account features
2. Tap the account icon at the bottom right of the screen
   • On iOS, this is usually a silhouette or person icon
   • On Android, it appears as a similar account symbol
3. Tap "My Account" or "Account Settings"
   • Scroll down to find "Subscriptions" or "Membership"
   • This section shows your membership status and next billing date
4. Tap "Manage Membership" or "Edit Membership Plan"
   • Review your membership tier and renewal date carefully
   • Confirm this matches the billing date on your bank statement
5. Select "Cancel Membership" and tap to confirm
   • Adore Me may display a cancellation survey or retention offer
   • Answer honestly if you wish; answering is optional
6. Wait for the confirmation screen to appear
   • Screenshot or note the cancellation reference number if provided
   • Check your email for a confirmation message within 15 minutes

App cancellations process instantly in most cases, but email confirmation may take longer on weekends. Tocancel advises cancelling at least 48 hours before your billing date to ensure your request processes in time.

If Adore Me charges you after you cancel

Sometimes cancellation requests fail to process, or Adore Me charges you despite your cancellation request. This is frustrating, but you have clear remedies.

Steps to take immediately

If you see a charge on your bank statement after cancellation, contact your bank within 24 hours to dispute the charge. Under Nigerian banking regulations, your bank must investigate any transaction you dispute within 10 business days.

1. Gather your evidence
   • Your cancellation confirmation email from Adore Me
   • Screenshots of your account showing "Membership Cancelled"
   • Your bank statement showing the unwanted charge
2. Contact Adore Me customer support with your evidence
   • Email their support team at the address listed on their website
   • State clearly: "I cancelled my membership on [date]. I have a confirmation email. You charged me on [date]. Please refund this charge immediately."
3. File a dispute with your bank
   • Visit your bank's website or visit a branch in person
   • Provide your cancellation email and bank statement as proof
   • Your bank reverses the charge while they investigate
4. Escalate to the FCCPC if Adore Me refuses to refund
   • Visit fccpc.gov.ng and file a formal complaint
   • Include all evidence and correspondence with Adore Me
   • The FCCPC investigates free of charge

Your bank protects you by law from unauthorised charges. Act quickly and provide clear evidence, and you will recover your money. Tocancel has supported thousands of Nigerian consumers in recovering funds after failed cancellation attempts.

Common mistakes when cancelling Adore Me

Many customers cancel their membership but still lose money because they make preventable errors. Here are the most common mistakes and how to avoid them.

Mistake 1: deleting your app instead of cancelling your membership

Removing the Adore Me app from your phone does not cancel your membership. Your subscription continues, and charges accumulate. You must log in, navigate to your account settings, and formally cancel through the app or website before you delete it.

Mistake 2: assuming a password change cancels your membership

Changing your Adore Me password does not stop future charges. Adore Me continues to bill your payment method even if you cannot access your account. You must complete the formal cancellation process inside your account to stop charges.

Mistake 3: not saving your cancellation confirmation

If Adore Me charges you after you cancel and you cannot produce a confirmation email, proving your cancellation becomes difficult. Save your confirmation email, take a screenshot, and note the date and time. This evidence protects you if you need to dispute a charge with your bank or file a complaint with the FCCPC.

Mistake 4: cancelling just before your billing date

If your membership renews tomorrow and you cancel today, the charge may still process because Adore Me systems process renewals in batches. Cancel at least 48 hours before your billing date to ensure your request processes in time. Check your confirmation email for your exact billing date.

Mistake 5: not checking your bank statement after cancellation

Even if you receive a cancellation confirmation, verify your next statement to ensure no further charges appear. Many customers assume their cancellation worked and do not check their statements until weeks later, when multiple unwanted charges have accumulated. Review your statement within 3 days of your previous billing date.

You can avoid all these mistakes by taking action immediately and keeping clear records. Tocancel recommends setting a phone reminder for 2 days before your billing date to verify your cancellation status.

What happens after you cancel

Understanding what occurs after your cancellation request processes helps you plan your finances and confirm your membership truly ended.

Your account and existing credit

Cancelling your VIP membership does not delete your Adore Me account. You retain your account login and any remaining store credit balance. You can still browse and make one-off purchases without a subscription, though you no longer receive automatic monthly credits.

If you had unused store credit at the time of cancellation, Adore Me typically allows you to spend this credit on future one-off purchases. However, your store credit may expire 12 months after you cease VIP membership. Use any remaining credit within this timeframe or contact Adore Me to request a cash refund for the unused amount.

Your payment method and future charges

After cancellation, Adore Me removes your payment method from their VIP billing system. No future recurring charges reach your bank. If you wish to make a one-off purchase, you must re-enter your payment details at checkout, which does not restart your VIP membership unless you explicitly reactivate it.

Monitor your bank statement for 30 days after cancellation to confirm no additional charges appear. If an unexpected charge does appear, contact your bank immediately and reference your cancellation confirmation email.

Reactivating your membership later

If you cancel and later decide to rejoin the VIP program, you can reactivate your membership at any time by logging in and selecting "Reactivate VIP" or "Join VIP Again". Your account history and any remaining store credit remain linked to your account. Tocancel advises cancelling and reactivating only if you genuinely need to pause your membership, as frequent changes can trigger payment processing delays.

Refunds and what you are entitled to

Your refund rights depend on when you cancel relative to your billing date and whether you have used your monthly store credit.

Nigerian consumer law guarantees you a refund for any amount you paid for services you did not receive or consume. If you paid for a month of membership and cancelled before using your credit, you can request a refund. Tocancel recommends requesting your refund in writing via email so you have documented proof of your request date.

How to request a refund from Adore Me

If you believe you are entitled to a refund, follow this process to request one formally.

1. Gather your evidence
   • Your order confirmation email showing the charge date and amount
   • Your cancellation confirmation email showing when you cancelled
   • A screenshot of your account showing zero remaining store credit or purchases made
2. Email Adore Me support with a clear subject line
   • Subject: "Refund Request for VIP Membership Charged on [date]"
   • Include all evidence as attachments
3. In your email, state your refund reason clearly
   • Example: "I was charged ₦5,000 on [date] but cancelled my membership on [date] before using my store credit. I request a full refund."
   • Keep your tone professional and factual
4. Request a response within 7 days
   • Write: "Please respond to this request within 7 business days."
   • Keep a copy of your email for your records
5. If Adore Me does not respond within 10 days, file a complaint with the FCCPC
   • Visit fccpc.gov.ng and complete the online complaint form
   • The FCCPC investigates for free and compels refunds when warranted

Adore Me typically responds to refund requests within 5 business days. If they approve your refund, they credit your original payment method within 7-14 business days. Tocancel advises checking your bank statement regularly until the refund appears.

Comparison table: cancellation methods and timelines

The website method is fastest and provides immediate confirmation. Use this method unless you cannot access your account. Tocancel recommends using the website or app to cancel because these methods generate instant confirmation emails you can save as proof.

Contact Adore Me directly if self-service cancellation fails

If you cannot cancel through your account or your cancellation did not process, contact Adore Me support directly.

Adore Me customer support channels

Adore Me accepts cancellation requests through multiple channels. Use the method most convenient for you, but always keep a record of your request.

Email support: Send your cancellation request to the email address listed on the Adore Me website under "Contact Us". Include your account email, full name, and request to cancel your VIP membership effective immediately. Expect a response within 24-48 hours.

Live chat: Visit the Adore Me website and click the chat icon if available. A support agent can cancel your membership instantly if they can verify your account. Request a confirmation email after your chat ends.

Mailing address for formal cancellation notice: If email cancellation fails, send a formal written notice to Adore Me's registered address. Adore Me's offline correspondence address is typically listed in their privacy policy. Send this letter via registered post so you have proof of delivery. Include your account email, name, and a clear statement: "I hereby cancel my VIP membership effective immediately."

Tocancel advises using email first because it is faster and creates a digital record. Use registered mail as a last resort if Adore Me ignores your email requests.

When to escalate to the federal competition and consumer protection commission

If Adore Me refuses to cancel your membership, ignores your cancellation request, or continues charging you after cancellation, the FCCPC protects your rights at no cost.

Filing a complaint with the FCCPC

The FCCPC is Nigeria's independent consumer protection authority. They investigate complaints against companies that violate the FCCPA 2018 and issue binding decisions that compel companies to provide refunds.

1. Visit the FCCPC website at fccpc.gov.ng
   • Look for the "File a Complaint" or "Consumer Complaints" section
   • Complete the online complaint form with your full details
2. Provide clear details of your complaint
   • Describe what happened: e.g., "I cancelled my VIP membership on [date] but Adore Me charged me on [date]."
   • State what you want as a remedy: e.g., "I request a full refund of ₦5,000."
3. Attach all supporting documents
   • Your cancellation confirmation email from Adore Me
   • Copies of all communications with Adore Me support
   • Your bank statement showing the charge you dispute
   • Any screenshots of your account
4. Submit your complaint and note the reference number
   • The FCCPC sends you a reference number via email
   • Use this number to track your complaint progress
5. The FCCPC investigates and contacts Adore Me
   • Investigation takes 30-90 days
   • Adore Me must respond to the FCCPC's inquiries
6. Receive the FCCPC's decision
   • If the FCCPC finds in your favour, they issue a binding order requiring Adore Me to refund you
   • Adore Me must comply within 14 days

The FCCPC investigation is free and you do not need a lawyer. This process protects you completely under Nigerian law. Tocancel has supported consumers through FCCPC complaints and seen successful outcomes when evidence is clear and documented.

Key checklist before and after cancellation

Summary and your next steps

Cancelling your Adore Me VIP membership in Nigeria is straightforward when you know your rights and follow the correct process. You control whether to continue your subscription each billing cycle, and Nigerian consumer law backs your cancellation rights through the FCCPC.

Start by logging into your Adore Me account on the website or mobile app, navigating to your membership settings, and selecting "Cancel Membership". Do this at least 48 hours before your next billing date. Save your cancellation confirmation email and verify your bank statement after your expected billing date to ensure no charge occurs.

If Adore Me charges you despite your cancellation, contact your bank within 24 hours to dispute the charge. Then file a formal complaint with Adore Me support. If they refuse to refund you, escalate to the FCCPC at fccpc.gov.ng for a free investigation.

Tocancel has helped thousands of Nigerian consumers cancel subscriptions safely and recover unwanted charges. Our guides walk you through every cancellation scenario-from straightforward cancellations to disputes with stubborn retailers. Whether you are cancelling Adore Me or any other recurring subscription, Tocancel provides the knowledge and advocacy support you need to protect your money and exercise your consumer rights confidently.