Cancel Adore Me: The Right Way

How to cancel Adore Me in malaysia and avoid surprise charges

What is Adore Me and why malaysians sign up

Adore Me is an online lingerie, sleepwear, and activewear retailer that operates across the United States and international markets, including Malaysia. The service combines one-off shopping with optional membership tiers that offer discounts, store credits, and shipping benefits. Understanding which tier you joined is the first step toward cancelling without confusion or unexpected charges.

The membership structure and what you're paying for

Adore Me offers two main membership paths. The newer Adore Me Premier costs RM61.12 per year (approximately $12.95 USD) and includes 10% off eligible items and free shipping on orders over $50 USD. This membership does not auto-renew after the year expires, according to the official help centre at help.adoreme.com.

Older VIP Membership accounts charge RM188.56 per month (approximately $39.95 USD). In exchange, you receive a monthly store credit of the same value, unless you actively skip the charge between the 1st and 5th of each month. This is where most cancellation confusion arises: users believe they made a one-off purchase, only to discover recurring monthly charges later. Therefore, your first task is to log in to your account dashboard and check which plan you actually hold.

Why Adore Me creates cancellation headaches for malaysian customers

Adore Me operates primarily for U.S. customers, which creates two practical problems for Malaysia-based users. First, your card issuer will convert all charges from USD to RM, adding currency conversion fees on top of the membership cost. Second, customer support operates on U.S. Eastern Standard Time (EST), Monday to Sunday, 8:30 AM to 8:30 PM EST, which may not align with your local working hours.

You can reach Adore Me support through three channels: the phone line at +1 (800) 433 2367, email at [email protected], or the request form on the help centre. Before contacting them, gather your account details and prepare to explain which membership tier you wish to cancel. This upfront clarity accelerates the process and reduces back-and-forth delay.

Your consumer rights before you cancel

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which governs online shopping, subscription services, and distance selling. Tocancel recognises that your rights exist regardless of whether the company is based overseas.

What the consumer protection act 1999 guarantees you

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online purchases and memberships) within 14 calendar days of placing the order or signing up, provided the service has not yet been fully performed. This cooling-off period applies even if you entered a membership voluntarily.

Your legal position is clear: if you cancel within 14 days of enrollment, Adore Me must refund all charges minus any non-returnable goods you have received. If you cancel after 14 days, you may still terminate the membership, but refunds depend on whether you are in a monthly or annual billing cycle and whether you have already used the store credits. In practice, you should always request a full refund in writing and let the company respond; if they refuse, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) for enforcement.

What tocancel advises about auto-renewal traps

Malaysian law also requires companies to obtain clear consent before charging you for renewal. If Adore Me automatically renewed your membership without explicit confirmation in writing or via SMS, you may have grounds to reclaim those charges. Tocancel strongly recommends that you gather evidence of this: take screenshots of your account dashboard showing the renewal date, your payment history, and any emails from Adore Me about the renewal.

If the company refuses to acknowledge auto-renewal without your fresh consent, escalate the complaint to the MDTCA, which enforces the Consumer Protection Act 1999 and has the power to order refunds and penalties on behalf of consumers. Your rights do not expire simply because the company is overseas.

How to cancel Adore Me step by step

Follow these steps in sequence to cancel your Adore Me membership safely and document your cancellation for future proof.

Before you cancel: checks to protect yourself

Take screenshots now of five key pieces of information: your account dashboard showing the current membership name and renewal date, your billing history (how much you were charged and when), any store credit balance available to you, your order history, and any promotional emails mentioning the membership terms. These screenshots are your insurance against the company later claiming the account was never cancelled or that charges were rightful.

Pay special attention to the renewal date. If your annual membership renews in 10 days, cancel immediately. If your monthly VIP membership renews in 5 days, you may want to time your cancellation to fall before that date to avoid an extra charge. This timing decision is yours, but knowing the date prevents accidental charges.

Cancellation path one: through your online account

Follow these steps to cancel via the web:

1. Go to badore.com.my or the main Adore Me website and log in with your email and password
2. Click on your account menu or profile icon (usually in the top right corner)
3. Look for "Membership" or "Billing" settings and select it
4. Find the option labelled "Cancel Membership" or "Manage Subscription"
5. Click cancel and follow the prompts to confirm
   • The system may ask why you are cancelling; you can choose "no longer interested" or leave it blank
   • You may see an offer to pause instead of cancel; decline this if you want a full cancellation
6. Look for a confirmation page or confirmation email; take a screenshot of both
7. Save the confirmation email permanently in a folder named "Adore Me" for your records

This self-service method is the fastest and leaves the clearest digital trail. If the cancel button does not appear, your account may have already been cancelled, or your membership type may not support self-service cancellation (older VIP accounts sometimes fall into this category).

Cancellation path two: by contacting customer support in writing

If self-service cancellation fails or you want a written record from the start, email Adore Me directly:

1. Open your email client and compose a message to [email protected]
2. In the subject line, write: "Membership Cancellation Request - [Your Account Email]"
3. In the body, include:
   • Your full name and the email address on the Adore Me account
   • Your membership type (Premier or VIP) and the renewal date
   • A clear statement: "I request immediate cancellation of my Adore Me membership, effective immediately. Please confirm in writing that no further charges will be applied to my account."
   • Your preferred refund method (original payment method or store credit)
4. Send the email and save a copy in your "Adore Me" folder
5. Expect a response within 5 to 10 business days; if you do not hear back within 10 days, send a follow-up email
6. When support responds, screenshot or save the confirmation email immediately

Written communication creates an enforceable record. If Adore Me later claims you never cancelled, you have proof of your request and their response (or lack thereof).

Cancellation path three: if support ignores you

If Adore Me does not respond to your email within 10 business days or refuses to cancel, escalate through Tocancel's guidance: contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) and file a formal complaint. You will need your screenshots, the confirmation you requested, and proof of the charges.

The MDTCA can compel the company to cancel the membership and refund illegal charges. This step is free and does not require a lawyer. Tocancel has helped thousands of consumers resolve similar disputes by moving them from customer service to regulatory enforcement when the company becomes unresponsive.

Refunds and what to expect after cancellation

The timing and method of your refund depends on when you cancel and your membership type.

Refund timeline and payment method

If you cancel within 14 days of joining, you are entitled to a full refund under the Consumer Protection Act 1999, minus the cost of any goods already shipped to you (if applicable). Adore Me should process this refund within 14 to 21 days of receiving your cancellation request, back to your original payment method.

If you cancel after 14 days, any refund depends on the balance of your store credits. If you have an unused RM100 store credit and you paid RM188.56 for the membership, ask Adore Me whether you can apply the credit against future orders or request a partial cash refund. Some memberships allow a pro-rata refund (refund of unused time), but this is not guaranteed; always ask in writing.

Monitor your bank account or credit card statement for the refund for up to 21 days. If it does not appear, contact your bank and ask them to investigate a "delayed refund" with Adore Me. This is often faster than chasing the retailer directly.

What happens to your store credits

If you have unused store credits, they may become worthless after cancellation. Before you cancel, check your account to see how much credit remains. Consider whether placing one final order to use the credit makes financial sense for you. If the credit is small (under RM20) and you do not want the products, request a cash refund instead; Adore Me may honour this as a gesture of goodwill, especially if you mention the Consumer Protection Act 1999.

Pricing summary and membership tiers

This table shows the two main Adore Me membership tiers available to Malaysian customers:

If you hold a VIP Membership, you must cancel before your renewal date to avoid another month of charges. If you hold a Premier Membership, you have a full year before renewal, so there is less urgency, but Tocancel advises cancelling as soon as you decide not to renew.

Common mistakes that delay or derail cancellation

Many customers find themselves trapped by avoidable errors. Understanding these pitfalls now will help you cancel smoothly and avoid extra charges.

Mistake one: assuming the order cancellation is the same as membership cancellation

You can cancel a placed order within 30 minutes of checkout through your "My Orders" page. After 30 minutes, the order locks and you must pursue a return or refund instead. Cancelling an order does not cancel your membership. Therefore, if you cancel an order but keep your membership active, you will still be charged the monthly or annual fee when it renews. Always cancel the membership separately, even if you cancelled the order.

Mistake two: not checking the renewal date before cancelling

If you cancel one day after being charged, you have essentially paid for a full month or year and received nothing in return. Check your account and identify the exact renewal date. If renewal is in 3 days, cancel today. If renewal is in 25 days, you could wait, but why risk forgetting? Cancel immediately and take the screenshot.

Mistake three: relying on verbal confirmation from support

If a support agent tells you over the phone that your account is cancelled, thank them but always ask for written confirmation via email. A verbal promise is not enforceable if Adore Me charges you again in 30 days. You need proof in writing. Tocancel recommends that every cancellation conversation should end with "Please send me a confirmation email to [your email] stating the cancellation date and that no further charges will apply."

Mistake four: ignoring a "skip" option as a way to avoid charges

With VIP Membership, you can skip the monthly charge by selecting "skip" between the 1st and 5th of the month. This is not cancellation; it is a temporary pause. If you forget to skip, you are charged. If you skip for 12 consecutive months, you may think you cancelled, but the company might still consider your membership active. If you want the membership to end permanently, cancel, do not skip.

Mistake five: using an old or outdated email address on your account

If Adore Me sends a cancellation confirmation to an email you no longer check, you will not see it. Before cancelling, log into your account and verify that the email address is correct and accessible. If it is outdated, update it first. This also prevents Adore Me from using "we sent a confirmation you did not receive" as an excuse to re-bill you.

After cancellation: what you need to do

Cancelling is not the end; the follow-up is equally important. Many customers assume they are done, only to discover a surprise charge weeks later.

Monitor your account and bank statement

For the next 60 days, log back into your Adore Me account once a week and confirm that the membership status shows "cancelled" or "inactive." If it reverts to "active," screenshot it and email support immediately. Simultaneously, check your credit card or bank statement every week. If you see any charge from Adore Me or Adore ME LLC, dispute it with your bank immediately and forward the proof to Adore Me.

Create a cancellation record folder

Start a folder on your computer or phone containing every screenshot you took, every email exchanged, and any confirmation numbers. Label each file with the date. If Adore Me charges you after cancellation, you will be able to provide this entire record to your bank or to the MDTCA. This documentation often resolves disputes within days because you have clear proof of your cancellation request and the company's response (or non-response).

Request a final statement if charged again

If Adore Me charges you after cancellation, do not assume it was a mistake. Email them immediately and ask for an explanation. Keep their response. If they admit the error, ask for a refund. If they claim you were still a member, produce your cancellation documentation. If they refuse, file a chargeback with your bank within 60 days of the unauthorized charge, and notify the MDTCA.

How tocancel helps you stay protected

Tocancel provides guidance on cancelling hundreds of services across Malaysia, from streaming subscriptions to fitness memberships to international retailers like Adore Me. The platform exists to translate company jargon and complex terms into plain language, so you understand your rights and take confident action.

Why working with tocancel matters

Adore Me operates from overseas, support is available only during EST hours, and communication delays are common. Tocancel cuts through this by giving you a clear, step-by-step cancellation path and reminding you of your Consumer Protection Act 1999 rights. When a company ignores your cancellation request, Tocancel points you toward the MDTCA and helps you file a formal complaint with the correct language and documentation.

The service is free, and Tocancel has helped thousands of consumers cancel unwanted memberships, recover lost refunds, and avoid recurring charges. Whether you are trying to cancel Adore Me or another service, Tocancel is your advocate.

Key checklist before and after you cancel

Use this checklist to ensure you do not miss any step:

Contact information and where to escalate

If Adore Me does not cancel your membership or charges you after cancellation, use these contact details to escalate your complaint:

Adore Me customer support channels

Email: [email protected]

Phone: +1 (800) 433 2367 (EST hours, Monday to Sunday, 8:30 AM to 8:30 PM)

Online request form: help.adoreme.com

Official Malaysia website: badore.com.my

General inquiry email: [email protected]

Malaysian consumer protection authority

Ministry of Domestic Trade and Consumer Affairs (MDTCA)

Website: mdtca.gov.my

Telephone: +603 8000 8000

Complaint form: available on the MDTCA website

This is the enforcement body for the Consumer Protection Act 1999. File a formal complaint here if Adore Me ignores your cancellation request or refuses to refund unauthorized charges.

Your bank or credit card issuer

If Adore Me charges you after you cancel, contact your bank within 60 days and request a chargeback. Provide your cancellation documentation. Your bank can reverse the charge directly and investigate whether the company is engaged in unfair billing practices.

Final summary: take control now

Cancelling Adore Me is straightforward when you follow the steps in sequence and document everything. You have legal rights under the Consumer Protection Act 1999, and the MDTCA will enforce them if the company refuses to cooperate. Do not delay and do not assume a verbal confirmation is enough.

Log in to your account today, check your membership type and renewal date, take screenshots, and cancel via the web or email. Save every confirmation. Monitor your account for 60 days. If you are charged after cancellation, dispute the charge with your bank and file a formal complaint with the MDTCA. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover lost money by taking these exact steps, and you can too. Start now, and you will be free of Adore Me charges by the end of this week.