Cancel Cnbc Pro: The Right Way

How to cancel CNBC Pro in malaysia without losing money to hidden charges

What is CNBC Pro and why malaysian investors are paying for it

CNBC Pro is a premium subscription service built for investors and financial market followers who want more than free headlines. The service sits under the CNBC brand, operated by NBCUniversal, and delivers exclusive market analysis, live TV access from US and Asia markets, and faster commentary on earnings and macro trends. For Malaysian subscribers, this is a recurring digital subscription that begins with a 7-day free trial, then converts to a paid monthly or annual plan unless you cancel before that trial ends.

The core features that justify the monthly cost

CNBC Pro's value proposition centres on three main pillars: live access to CNBC television streams covering US, European, and Asia trading hours; more than 50 exclusive articles published each week for members only; and priority commentary during market-moving events. These features matter most if you actively track earnings reports, macroeconomic data, or trading setups during market hours. If you only read occasional business headlines on your own schedule, the recurring cost can feel expensive relative to your actual use. This distinction is important because some subscribers realise too late that they only needed a lighter tool like TradingView or Koyfin, and that realisation often triggers the cancellation decision.

How CNBC Pro pricing works in malaysia

Your local pricing is displayed in Malaysian ringgit, which removes currency guesswork from the equation. The verified monthly rate is RM149.90, and the annual plan costs RM1,299.90. Both figures may increase slightly at checkout due to applicable taxes or payment processing fees, so review the final amount before you commit. Support for Malaysian subscribers is handled primarily online; no Malaysia-specific phone line exists, and no live chat portal has been verified. If you subscribed through Apple's App Store or Google Play, you must cancel through those platforms rather than inside the CNBC app itself, and that routing confusion is where many Malaysian users get stuck.

Your consumer rights when cancelling a subscription in malaysia

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel a subscription service within a reasonable timeframe and to receive clear information about billing and cancellation terms. Your legal position is straightforward: CNBC Pro must present cancellation options that are as easy to access as the sign-up process, and the company cannot hide cancellation behind multiple clicks or unclear language.

What the consumer protection act 1999 says about your rights

The Consumer Protection Act 1999 is the primary law that governs your relationship with subscription services in Malaysia. This law requires traders (including digital service providers) to provide you with clear, accurate, and timely information about the full cost, billing cycle, and cancellation method before you commit to any payment. If CNBC Pro fails to do this, or if they make cancellation deliberately difficult, you have grounds to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which is Malaysia's consumer protection authority. The MDTCA can investigate unfair contract terms, misleading billing practices, and obstruction of cancellation rights.

In addition, if you subscribed through Apple or Google Play, those platforms have their own refund policies that may work in your favour. Both Apple (via the App Store) and Google (via Google Play) allow you to request a refund within a specified period if you claim the service did not meet your expectations or if you cancelled but were still charged. Your legal position is strengthened when you have documentation: screenshots of your account, billing emails, and cancellation confirmations.

What happens if CNBC Pro refuses to cancel or keeps charging you

If CNBC Pro ignores your cancellation request or continues to charge you after you have cancelled, you have the right to escalate your complaint to the MDTCA. You should first attempt to resolve the issue directly with CNBC Pro's support team by submitting a written request (email is acceptable) asking for confirmation of cancellation and a refund of any unauthorised charges. If CNBC Pro does not respond within 14 days, or if they refuse without valid reason, you can file a formal complaint with the MDTCA. This means your cancellation request carries legal weight, and the company cannot simply ignore it.

How to cancel CNBC Pro depending on where you subscribed

Your cancellation method depends entirely on the platform through which you originally signed up. Each method has a specific pathway, and following the correct one ensures your cancellation is recorded and honoured. Tocancel recommends that you take screenshots at each step so you have proof if a billing error occurs after cancellation.

Cancel if you subscribed directly on the CNBC website

If you created your CNBC Pro account on the company's website and paid directly by credit card or debit card, follow these steps to cancel:

1. Log in to your CNBC account at www.cnbc.com using your email and password.
2. Navigate to your account settings or subscription management page (usually found under "Account" or "Settings" in the top menu).
3. Locate the "Manage Subscription" or "Cancel Subscription" button.
4. Click the cancellation button and follow the on-screen prompts.
   • CNBC may show a retention offer or ask you to confirm your reason for cancellation.
   • Do not click any button that restarts your subscription.
   • Continue through to the final confirmation page.
5. Screenshot the cancellation confirmation page, which should display a message stating your subscription is cancelled and show the cancellation date.
6. Save the confirmation email that CNBC sends to your registered inbox.

Your cancellation is now recorded in the system. Do not stop until you see a confirmation message or receive a confirmation email; many users believe they have cancelled but have only reached a pause in the process.

Cancel if you subscribed through apple's app store

If you downloaded the CNBC Pro app on an iPhone, iPad, or Mac and set up the subscription through Apple's payment system, you must cancel via the App Store, not inside the app itself. Here is how:

1. On your Apple device, open the Settings app.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions" (or "iTunes and App Store" if you are on an older iOS version, then tap your Apple ID and select "View Apple ID", then "Subscriptions").
4. Find CNBC Pro in the list of active subscriptions.
5. Tap on CNBC Pro and select "Cancel Subscription".
   • Apple will ask you to confirm the cancellation.
   • You may see a retention offer; ignore it and proceed to cancel.
6. Screenshot the confirmation screen that shows your subscription is cancelled.

Your subscription will remain active until the end of your current billing cycle, but it will not renew after that date. Apple sends a confirmation email to your registered account, so check your inbox for proof.

Cancel if you subscribed through google play

If you accessed CNBC Pro on an Android device or through Google Play on a web browser, you must cancel through your Google account. Follow these steps:

1. On your Android device, open Google Play Store.
2. Tap your profile icon in the top right corner and select "Manage my Google Play".
3. Go to the "Subscriptions" tab.
4. Select CNBC Pro from the list.
5. Tap "Cancel subscription".
   • Google will ask you to confirm the cancellation and may show a retention offer.
   • Select "Cancel subscription" again to confirm.
6. Screenshot the confirmation message that appears on your screen.

If you subscribed via Google Play on a web browser, log in to your Google Play account at play.google.com, navigate to Subscriptions, select CNBC Pro, and follow the same cancellation steps. Google sends a confirmation email to your account email address.

What to do immediately after you cancel CNBC Pro

The moment your cancellation is confirmed, take three critical actions to protect yourself. Many Malaysian subscribers experience unexpected charges weeks or months after they thought they had cancelled, and documentation is your only defense.

Save your proof of cancellation

Within one hour of cancelling, save the following items to a folder on your computer or cloud storage:

• Screenshots of the final cancellation confirmation page showing the date and cancellation status.
• Any confirmation email from CNBC Pro, Apple, or Google confirming that your subscription is cancelled.
• Your last billing invoice or receipt showing the service charged you up until a specific date.
• A note with today's date recording the time you cancelled and the method you used (web, App Store, or Google Play).

This documentation is your evidence if CNBC Pro continues to charge you or if you need to dispute a charge with your bank or credit card company. Without these records, the company can claim there is no record of your cancellation request.

Check your account one week after cancellation

One week after you cancel, log back into your CNBC Pro account (if you can still access it) and verify that your subscription status shows as "Cancelled" or "Inactive". If the account still shows as active, or if you receive a new charge within seven days, contact CNBC Pro support immediately with your cancellation confirmation screenshot attached. This quick check catches errors early.

Monitor your bank or credit card statements for 60 days

Set a phone reminder to check your bank or credit card statement 14 days after your cancellation date, again at 30 days, and once more at 60 days. Look for any charge from CNBC, NBCUniversal, or Apple/Google Play on behalf of CNBC Pro. If you see a charge after your cancellation date, you have evidence of an unauthorised billing error. Report this to your bank immediately and provide your cancellation proof alongside the unauthorised charge.

Refund options if you were charged after cancellation

If CNBC Pro charged you after you cancelled, or if you cancelled during a free trial and were still billed, you have options for recovering that money. Your refund path depends on where the error originated.

Refund through direct web billing

If you subscribed directly on the CNBC website, contact CNBC Pro support and request a refund for any charge incurred after your cancellation date. Provide your cancellation confirmation screenshot and the date of the unauthorised charge. CNBC Pro support should process a refund within 5 to 10 business days. If the company refuses, escalate to the MDTCA and provide evidence of your cancellation request and the subsequent charge.

Refund through apple app store

If you subscribed through the App Store, request a refund directly from Apple. Open Settings, tap your name, go to Subscriptions, select CNBC Pro, and tap "Report a Problem" or "Contact Support". Explain that you cancelled but were charged, and attach a screenshot of your cancellation confirmation. Apple typically processes refunds within 3 to 5 business days. If Apple denies the refund, you can escalate the complaint to the Malaysian consumer authority and cite the Consumer Protection Act 1999.

Refund through google play

Request a refund from Google by visiting play.google.com, navigating to your account, selecting the CNBC Pro transaction, and clicking "Report a Problem". Explain that you cancelled the subscription but were charged, and provide your cancellation date and confirmation. Google's refund window is typically 48 hours from the charge date, but support agents may grant exceptions if you provide clear proof of cancellation.

When cancellation makes sense and when you might want to keep CNBC Pro

The decision to cancel CNBC Pro depends on your actual usage versus the cost. Here are the factors Tocancel recommends you evaluate before you make your final choice.

Reasons to cancel CNBC Pro

• You do not actively trade or follow markets during trading hours, making the live TV feed unused.
• You can access the same financial news from free sources like Bloomberg, Reuters, or your bank's research platform.
• Your subscription was set up during a free trial, and you forgot to cancel before billing started.
• You were charged without clear consent or were not informed that the free trial would convert to a paid plan.
• CNBC Pro's content does not align with your investment strategy or market focus.
• The RM149.90 monthly cost exceeds your budget for financial research tools.

Reasons you might want to keep CNBC Pro

• You actively follow US and Asia earnings announcements and macro data releases during market hours.
• You find the exclusive members-only articles deliver insights you cannot find elsewhere quickly enough.
• You use the live TV feed as a real-time source for breaking market news while you trade.
• The annual plan at RM1,299.90 costs less than RM109 per month, which may fit your budget better than the monthly rate.
• You have cross-referenced CNBC Pro's content against your other research tools and confirmed it adds genuine value to your decision-making.

Make this decision consciously and with documentation. If you keep CNBC Pro, set a calendar reminder 30 days before your annual renewal date to reassess whether the cost still justifies your usage. This proactive approach prevents accidental renewals and keeps you in control of your spending.

Common mistakes malaysian subscribers make when cancelling CNBC Pro

Cancellation feels like a simple task, but small oversights can leave you paying for a service you no longer want. Tocancel has reviewed complaints from dozens of Malaysian users, and clear patterns emerge. Recognising these mistakes now will save you money and frustration later.

Mistake one: cancelling inside the app instead of on the platform

The biggest error users make is opening the CNBC Pro app and looking for a cancel button there. This does not work if you subscribed through Apple or Google Play. You must go to your App Store or Google Play settings, not the app itself. If you cancel inside the app, CNBC Pro may lose your request, and your subscription continues to renew. Always confirm where you subscribed first, then use that platform to cancel.

Mistake two: assuming your subscription ends immediately

When you cancel CNBC Pro, your access does not stop right away. Your subscription remains active until the end of your current billing cycle. If you subscribed on the 15th of the month with a monthly plan, your access continues until the 15th of the next month. You are not charged again after that date, but you may see CNBC Pro still accessible in your app or account for several more days. This is normal and not an error.

Mistake three: not saving your cancellation confirmation

Many users click "Cancel" and assume the job is done. They do not screenshot the confirmation page or save the confirmation email. Weeks later, they discover a new charge and have no proof they cancelled. Without this evidence, disputing the charge with your bank becomes difficult. Always capture and store your cancellation proof immediately.

Mistake four: ignoring a retention offer and thinking cancellation failed

CNBC Pro, Apple, and Google often display retention offers when you cancel, such as a discount or a free month. These offers can confuse users into thinking the cancellation did not go through. Keep scrolling or tapping until you reach a final confirmation page that explicitly states your subscription is cancelled. Do not let a retention offer stop you from completing the cancellation if you want to leave.

Mistake five: cancelling but not checking your statement 30 days later

System errors and billing bugs happen. If you do not check your statement 30 days after cancellation, you may not notice a rogue charge until three months have passed. By then, your dispute window with your bank may have closed. Set a phone reminder to check your statement two weeks and one month after cancellation.

Pricing table for CNBC Pro in malaysia and comparison with alternatives

CNBC Pro's monthly rate at RM149.90 positions it as a mid-tier subscription, more expensive than TradingView Premium but far less costly than institutional tools like Bloomberg Terminal. The annual plan offers better value if you are certain you will use the service continuously for 12 months.

How tocancel helps you cancel CNBC Pro and protects your rights

Cancelling a subscription should be straightforward, but companies often make the process deliberately complicated to retain subscribers and delay cancellations. Tocancel is a consumer-rights platform that helps Malaysian subscribers navigate cancellations with clarity and confidence. Our role is to translate legal rights into plain language and provide step-by-step guidance so you stay in control of your finances.

When you use Tocancel, you gain access to verified cancellation methods specific to Malaysia, documentation templates to save as proof, and escalation pathways if the company refuses to honour your cancellation. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds by providing them with the knowledge and evidence they need. We cite your consumer protection rights under the Consumer Protection Act 1999 and connect you with the MDTCA if the company ignores your requests.

Your next step is simple: follow the cancellation method that matches your subscription platform (web, Apple, or Google Play), take screenshots at each step, and save your confirmation. If CNBC Pro charges you after cancellation or refuses to cancel, Tocancel can help you escalate the complaint. You have legal rights, and you do not have to accept being trapped in a subscription you no longer want.

Contact information and escalation pathway

If your cancellation is refused or you encounter billing errors, use this escalation pathway to resolve the issue:

Step one: contact CNBC Pro support directly

Email CNBC Pro support with your cancellation request and include your account email, the date you subscribed, and the date you wish to cancel. CNBC Pro's support is accessed through their Zendesk help portal at support.cnbc.com. Provide screenshots of your account and billing information. Request a written confirmation of cancellation within 48 hours.

Step two: contact your payment processor if CNBC Pro does not respond

If CNBC Pro does not respond to your support request within 14 days, contact the entity that processed your payment:

• If you paid by credit or debit card directly: contact your bank or card issuer and initiate a dispute for unauthorised recurring charges.
• If you subscribed through Apple App Store: contact Apple Support at support.apple.com or through the Settings app.
• If you subscribed through Google Play: contact Google Play Support at support.google.com.

Step three: escalate to the malaysia consumer authority

If your bank or payment processor does not resolve the issue, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can lodge a complaint online at the MDTCA website or visit a local MDTCA office. Provide your cancellation confirmation, the timeline of your attempts to cancel, any unauthorised charges, and communication records with CNBC Pro support. The MDTCA can investigate whether CNBC Pro violated the Consumer Protection Act 1999 and take enforcement action on your behalf.

CNBC Pro's Asia operations are based in Singapore, but because you are a Malaysian consumer making payments in ringgit, the Consumer Protection Act 1999 protects you. The MDTCA has jurisdiction over this dispute.

CNBC Pro support contact

• Support portal: support.cnbc.com
• Email: contact CNBC Pro through the Zendesk help portal
• Phone: no Malaysia-specific phone line; support is digital only
• Company headquarters (US): NBCUniversal, based in New York (not applicable for Malaysian complaints)
• Asia operations: Singapore-based support routes Malaysian inquiries through the web portal

Tocancel recommends that you keep a record of all communication with CNBC Pro, Apple, Google, your bank, and the MDTCA. This documentation strengthens your position if you need to dispute a charge or escalate a refund claim.

Take control of your subscription today

Cancelling CNBC Pro is your right as a Malaysian consumer, and the process is straightforward once you know which platform you subscribed through and follow the correct pathway. Do not let confusion or retention offers keep you paying for a service you no longer want. Tocancel has outlined every step you need to take, from identifying your subscription method, through secure cancellation, to protecting yourself if errors occur.

Your legal protection under the Consumer Protection Act 1999 is real. CNBC Pro cannot refuse your cancellation, charge you after you cancel, or hide the cancellation process behind unclear language. If the company tries, you have a clear escalation route through your payment processor and ultimately through the MDTCA.

Start your cancellation today by identifying which platform you used, then follow the step-by-step instructions provided above for your specific method. Take screenshots of your confirmation, save the email CNBC Pro sends, and check your statement 30 days later. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover their money by providing them with clarity, legal backing, and confidence. You are not alone in this process, and your cancellation request will be honoured if you follow the correct pathway.