Cancel Pressreader: The Right Way

How to cancel Pressreader and stop recurring charges: your complete malaysian guide

What is Pressreader and why you might want to cancel

Pressreader is a digital news and magazine platform that gives you access to more than 7,000 newspapers and magazines worldwide through a single account. You can read on the web, mobile apps, or tablet, and download issues for offline reading. For Malaysian users, the service includes major international publications, though some local titles and Bahasa Malaysia content remain limited.

Many subscribers sign up for the broad reading access, then later realise they are not using it enough to justify the monthly or annual charge. If you fall into that group, Tocancel is here to walk you through your options and ensure you stop the charges without losing access until your paid period ends.

How Pressreader subscriptions work

Pressreader Premium is the main paid tier, offering unlimited access to most publications in the catalogue. You can subscribe directly through the Pressreader website, via the Apple App Store (as an in-app purchase), through Google Play, or via third-party resellers in Malaysia.

This matters for cancellation because your billing source determines where you must cancel. If you pay Apple, cancelling through the Pressreader web account will not stop the charge. That confusion is why many users say "I unsubscribed but still got charged." At Tocancel, we help you identify your exact payment method first, so you cancel in the right place.

Pressreader pricing in malaysia

Pressreader does not clearly publish subscription prices in RM on its legal page. However, third-party sellers in Malaysia offer Pressreader Premium at approximately RM6.50 per month or RM24.90 per year on platforms like Shopee. Direct pricing through the app stores may vary based on currency conversion and promotional offers.

Before you cancel, check your last receipt or app store billing history to confirm what you are actually paying, so you know exactly what you are cancelling and can verify the refund (if eligible).

Your consumer rights when cancelling Pressreader in malaysia

Under Malaysian law, your cancellation rights are protected by the Consumer Protection Act 1999 and the Consumer Protection (Direct Sales) Regulations 2009. These laws give you clear leverage when disputing charges or demanding refunds.

Your legal position under the consumer protection act 1999

The Consumer Protection Act 1999 is your main weapon if Pressreader refuses to honour your cancellation or continues to charge after you have cancelled. The law requires suppliers to be transparent about their cancellation terms and to honour your instruction to cancel within a reasonable timeframe.

In practice, this means Pressreader must acknowledge your cancellation request and stop charging you. If they fail to do so, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer rights in Malaysia. You have the right to a refund if you cancel within a cooling-off period (typically 7 days for distance contracts), and you can demand compensation if the company has breached its obligation to cancel your subscription.

Your legal position is strong: Pressreader must prove they offered a clear cancellation route and that you chose not to use it. If you cannot find the cancellation button or they make it deliberately difficult, the burden shifts to them to show they acted fairly.

What happens if Pressreader refuses to refund or cancel

If Pressreader continues to charge you after cancellation, or refuses to process a refund, you can lodge a formal complaint with the MDTCCL. The ministry investigates consumer disputes and can compel companies to issue refunds or compensation. Tocancel recommends you keep all screenshots, emails, and payment receipts as evidence.

You also have the right to a chargeback through your bank or credit card company if you can show the charge was unauthorised or that Pressreader failed to deliver the service you paid for. Most banks process chargebacks within 30 to 60 days.

Methods to cancel Pressreader: where you actually subscribe matters

Your cancellation method depends entirely on where your money goes each month. Identifying your payment source is the most critical step before you do anything else.

Identify your billing source before you cancel

Log in to your Pressreader account and check your subscription status and last charge date. Then answer this question: where did the money come from? Look at these sources in order of likelihood:

• Your credit or debit card charged directly by Pressreader
• Apple App Store (if you use iPhone or iPad)
• Google Play (if you use Android)
• A third-party reseller like Shopee or a local merchant

Check your credit card or bank statement if you are unsure. The merchant name on the charge will tell you where to cancel. This single step prevents the most common cancellation mistake: cancelling in the wrong place and getting charged again the following month.

Cancellation through the Pressreader web account

If you paid Pressreader directly (not through Apple or Google), use this method:

1. Sign in to your Pressreader account on the web
   • Go to pressreader.com
   • Enter your email and password
2. Navigate to your account settings
   • Look for a menu item like Profile, Account, or Settings
   • Scroll down to find Subscription, Billing, or Manage Plan
3. Find the cancel option
   • Click Manage Subscription or Manage Billing
   • Look for a button labelled Cancel Subscription, End Membership, or similar
4. Confirm your cancellation
   • Pressreader will ask why you are leaving (optional)
   • Click the final Confirm button
   • You will receive a confirmation email within minutes
5. Save your confirmation
   • Take a screenshot of the confirmation page
   • Save the cancellation confirmation email in a folder for your records

If you cannot find a Cancel button after these steps, Pressreader's web interface may not offer self-service cancellation. In that case, use the help portal at care.pressreader.com, click Chat with Us, and ask for manual cancellation. Be polite but firm: "I want to cancel my subscription effective immediately. My next billing date is [your date]. Please confirm cancellation in writing."

Cancellation through apple app store

If you subscribed through the Apple App Store on iPhone, iPad, or Mac, you must cancel there. Cancelling on the Pressreader app or web account will not stop the App Store charge.

1. Open the Apple App Store app on your device
   • Or go to appleid.apple.com on a web browser
2. Tap or click your profile icon (top right)
   • On web: click Account in the top right
3. Select Subscriptions
   • You will see all active subscriptions under your Apple ID
4. Find Pressreader in the list and tap it
   • You will see your renewal date and price
5. Tap Cancel Subscription (or similar button)
   • Confirm your choice
6. Check for a confirmation message
   • Apple will show "Subscription Cancelled" or "Your subscription ends on [date]"
   • Take a screenshot

Important: cancelling through Apple means you lose access at the end of your current billing period, not immediately. You will keep your subscription until the renewal date passes.

Cancellation through google play

If you subscribed through Google Play on Android, use this method:

1. Open the Google Play Store app
   • Or go to play.google.com on your browser
2. Tap your profile icon (top right)
   • Select Manage Your Google Account
3. Go to the Payments and Subscriptions tab
   • Tap Subscriptions
4. Find Pressreader in your active subscriptions
   • Tap it to see your renewal date
5. Tap Cancel Subscription
   • Select your reason (optional)
   • Confirm cancellation
6. Save your cancellation confirmation
   • Screenshot the final confirmation

Like Apple, Google Play cancellation ends your subscription at the next renewal date, not immediately. You keep access for the remainder of your paid period.

Cancellation through third-party resellers

If you bought Pressreader through Shopee or another local reseller, contact the seller directly to cancel or request a refund. These sellers often handle renewals themselves, so cancelling through Pressreader or the app stores will not stop the charge. Message the seller on their platform or call their customer service line, and cite your order number from the purchase receipt.

What happens after you cancel Pressreader

Cancelling Pressreader does not mean you lose access instantly. Understanding the timeline is crucial so you know whether you still have reading rights and when your charges actually stop.

Access and charges after cancellation

When you cancel, your subscription ends at the next renewal date, not on the day you click Cancel. This is called the "end of billing period" rule, and it applies to all subscription services under Malaysian consumer law.

Example: if you are charged on the 15th of each month and you cancel on 20 January, your subscription remains active until 15 February. You keep full access to Pressreader through 14 February. On 15 February, the renewal charge does not process, and your access ends automatically.

This is not unfair; you are entitled to the service you already paid for. At Tocancel, we recommend you use your final weeks to download any issues you want to keep for offline reading, so you have them after access ends.

Verification steps after cancellation

After you cancel, take these steps to confirm the cancellation worked:

• Log in to your Pressreader account 24 hours after cancellation and check that your subscription status shows "Cancelled" or "Active until [date]"
• Check your email for a cancellation confirmation from Pressreader (or Apple/Google if you cancelled there)
• Set a calendar reminder for one day after your final renewal date to verify that no charge went through
• If you paid by credit card, check your next statement to confirm no charge appears after your end date

If you see a charge after your cancellation date has passed, Tocancel recommends you file a dispute immediately with your bank or the MDTCCL.

Refunds and how to claim them

Your entitlement to a refund depends on when you cancel and whether Pressreader has failed its obligations to you.

Cooling-off period refunds

Under the Consumer Protection (Direct Sales) Regulations 2009, you have a 7-day cooling-off period from the date you subscribe. If you cancel within 7 days, Pressreader must refund your full payment, no questions asked.

To claim this refund, contact care.pressreader.com within 7 days of your purchase and state: "I am exercising my right to cancel under the 7-day cooling-off period. Please refund my payment to my original payment method." Provide your order number and original payment date.

Pressreader must process the refund within 14 days. If they do not, escalate to the MDTCCL.

Refunds after the cooling-off period

If you cancel after 7 days, you normally do not have a legal right to a refund unless Pressreader has breached its contract (for example, the service is unavailable, or they charged you after you cancelled).

However, you can request a goodwill refund by contacting care.pressreader.com and explaining your reason (financial hardship, unused service, technical issues, etc.). Many companies offer partial refunds to keep customers happy. Tocancel has seen this work, especially if you have been a long-term subscriber.

Chargebacks if Pressreader refuses

If Pressreader refuses to refund or continues to charge after cancellation, contact your bank or credit card provider and request a chargeback. Explain that you cancelled your subscription but the charge continued, or that the service was not as advertised. Provide screenshots of your cancellation and the charge.

Your bank can recover the money within 60 days in most cases. This is your last resort, but it is your legal right.

Common mistakes when cancelling Pressreader

It is frustrating to cancel, believe you are done, then see another charge weeks later. The good news is that most cancellation mistakes are preventable if you know what to watch for.

Cancelling in the wrong place

The most common error is cancelling on the Pressreader web account when you actually pay Apple or Google. You click Cancel, feel satisfied, then get charged again because the app store subscription is still active.

Prevention: always check your bank statement first to see who charges you (Pressreader, Inc., Apple, or Google). Then cancel in that exact location. Do not assume the app and the web account are linked; they are not.

Forgetting to screenshot your cancellation

Without proof, Pressreader can claim you never cancelled. If you need to dispute a charge later, screenshots are your only evidence.

Prevention: screenshot the final confirmation page after you cancel, and save the confirmation email. Tocancel recommends you create a folder on your computer or phone called "Cancellations" and store all cancellation proofs there. This takes 30 seconds and saves hours of grief if a dispute arises.

Cancelling too close to the renewal date

If you cancel on the day before renewal, the charge may still process because payment systems process charges in batches overnight. Your cancellation request reaches the queue after the charge has already been authorised.

Prevention: cancel at least 3 days before your renewal date to give the system time to process your request before the charge runs.

Not checking the terms for auto-renewal

Some third-party resellers enable auto-renewal by default. Cancelling your Pressreader account does not stop the reseller's auto-renewal. You must cancel both.

Prevention: if you bought through Shopee or another marketplace, cancel the subscription directly with that seller, not just with Pressreader.

Pressreader pricing and what you should know

Pricing for Pressreader in Malaysia is not officially published on their legal page, but understanding what you might pay helps you decide whether cancellation is the right move.

Prices vary based on promotional offers and the payment platform (Apple, Google, Shopee, or direct). Your actual cost may differ from these estimates. Check your receipt for your exact price.

Checklist: cancel Pressreader safely without losing your rights

Use this checklist before and after you cancel to stay in control of your account and protect yourself.

Why you should use tocancel to confirm your cancellation steps

Pressreader's cancellation process is not clearly signposted on their website, and the steps differ depending on where you subscribe. This confusion is why Tocancel exists: to translate company policies into clear, actionable steps you can follow.

At Tocancel, we have analysed Pressreader's cancellation method across all platforms (web, Apple, Google, Shopee) and identified the exact steps you need to take. We also explain your rights under Malaysian law so you know what to do if the company refuses to cancel or refunds your payment.

Our guides are updated whenever companies change their processes, so you always get current information. We have helped thousands of consumers cancel unwanted subscriptions without losing money or access. Tocancel's mission is to empower you to take control of your accounts and stop paying for services you no longer use.

Contact Pressreader customer care for manual cancellation

If you cannot find the cancellation option on your own, or if Pressreader refuses to cancel after you have requested it, contact them directly.

Pressreader Customer Care Portal: care.pressreader.com (click "Chat with Us")

What to say: "I want to cancel my Pressreader subscription effective immediately. My account email is [your email]. My next renewal date is [your date]. Please send me written confirmation of cancellation."

If they do not respond: Escalate your complaint to the Ministry of Domestic Trade and Cost of Living (MDTCCL) online at mdtcc.gov.my or call 1800-80-2800. Provide your cancellation screenshots, emails, and evidence of continued charges.

Tocancel has created this guide to ensure you never feel trapped by a subscription you do not want. Your right to cancel is protected by law in Malaysia. Take action today, document everything, and remember: you are in control.