Cancel Beautyplus: Step-by-Step Guide

How to cancel Beautyplus and avoid unwanted charges in malaysia

What Beautyplus is and why you might want to cancel

Beautyplus is a photo editing and enhancement app centred on selfie retouching, filters, and artificial intelligence tools. The service operates on a freemium model: basic editing functions are free, but premium features sit behind a paid subscription available through the web, App Store, or Google Play.

Understanding Beautyplus premium tiers

Beautyplus Premium offers two main subscription levels. The Pro plan costs approximately RM24 per month and includes 200 Beautyplus Credits monthly, unlimited photo enhancement, and standard AI upscaling. The Max plan costs approximately RM47 per month and includes 500 credits, higher-end AI enhancement tools, and longer video editing time.

Many users discover they subscribed for features they use rarely. If you edit only a handful of photos each month, you are likely overpaying for credits and tools that remain unused. This realisation often prompts cancellation, and Tocancel is here to ensure you do it correctly and avoid unexpected renewal charges.

How Beautyplus billing works in malaysia

Beautyplus subscriptions are auto-renewable, meaning the service automatically charges you at the end of each billing period unless you cancel beforehand. The company's official terms state you must cancel at least 24 hours before your billing date to prevent the next charge from processing.

Prices shown on Beautyplus are in USD, so Malaysian users see exchange-rate conversions rather than fixed ringgit amounts guaranteed by the company. This means the exact ringgit cost may fluctuate slightly month to month based on currency rates.

Importantly, if you subscribed via the Apple App Store or Google Play Store, those platforms handle your billing and refund requests, not Beautyplus directly. This matters because your cancellation path depends on where you originally signed up.

Your consumer rights and what malaysian law protects

As a consumer in Malaysia, you are protected by the Consumer Protection Act 1999, which gives you the right to cancel subscriptions, receive clear billing information, and claim refunds for unauthorised charges. Understanding your position strengthens your ability to cancel without friction.

What the consumer protection act 1999 means for your subscription

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel any subscription service, and companies must process cancellations without obstruction or penalty. If Beautyplus charges you after you have cancelled, or if the company makes cancellation deliberately difficult, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), Malaysia's consumer protection authority.

Your legal position is clear: you own the decision to stop paying, and Beautyplus must respect that decision within a reasonable timeframe. If the company refuses to cancel, delays the cancellation, or applies unexpected fees, you have grounds to file a complaint with KPDNHEP or pursue a chargeback through your payment provider.

Protecting yourself before and after cancellation

Tocancel recommends you document your cancellation by taking screenshots of your subscription status, the cancellation confirmation screen, and any confirmation email you receive. If Beautyplus charges you after cancellation, you will have proof of your action and can dispute the charge with your bank or card issuer.

Keep your confirmation email for at least 12 months. If a dispute arises, you can show your payment provider or KPDNHEP that you cancelled in time and that the company charged you unlawfully.

Where you subscribed matters: identifying your cancellation method

Your next step is to identify where you signed up, because the cancellation process differs depending on your subscription source. Beautyplus operates through three channels: direct web subscription, Apple App Store, or Google Play Store.

Check your subscription source

Open your email inbox and search for "Beautyplus" or "receipt" to find your original confirmation email. That email will tell you whether you subscribed on the web, via Apple, or via Google. Alternatively, check your phone's app store subscription settings: open the App Store or Google Play, navigate to your account, and look for active subscriptions.

If you subscribed directly on the Beautyplus website, you will cancel through your account settings. If you subscribed via an app store, you cancel through that store's subscription manager, not through Beautyplus itself. Attempting to cancel in the wrong place is the most common reason users think cancellation failed and then receive unexpected charges.

Document your billing date

Write down your next billing date. This date appears in your subscription confirmation email, in your app store account settings, or in your Beautyplus account settings under Subscription. Knowing this date is critical because Beautyplus requires you to cancel at least 24 hours before it arrives.

If your billing date is 15 days away, you have 15 days to cancel. If it is tomorrow, you are at risk of the next charge processing. Act as soon as possible; do not wait until the last 24 hours.

How to cancel Beautyplus step by step

Follow these exact steps based on where you subscribed. Each path is straightforward once you know which platform to use.

Cancelling a Beautyplus web subscription

If you signed up directly on beautyplus.com, follow this sequence to cancel.

1. Visit beautyplus.com and log in with your account email and password.
   • If you have forgotten your password, click the "Forgot password" link and reset it before proceeding.
2. Click on your account icon or profile menu in the top right corner.
   • This may appear as a small circular avatar or a three-line menu button depending on your device.
3. Select "Settings" from the dropdown menu.
   • You will be taken to your account settings page.
4. Find and click "Subscription" on the left sidebar or navigation menu.
   • This section shows your current plan, next billing date, and cancellation option.
5. Click the "Cancel Plan" or "Cancel Subscription" button.
   • Beautyplus may show a retention offer or a discounted rate. Continue clicking Cancel to proceed; you can always resubscribe later at a promotional rate if you change your mind.
6. Confirm the cancellation when prompted.
   • You should see a final confirmation screen or receive a confirmation email within minutes.

Do not assume you are finished after clicking the first cancel button. Some users see multiple confirmation screens or retention offers designed to slow you down. Persist until you reach a screen that says "Your subscription has been cancelled" or similar language.

Cancelling an apple app store subscription

If you subscribed via the Apple App Store, Apple manages your billing and cancellation, not Beautyplus. Follow these steps on your iPhone, iPad, or Mac.

1. Open the App Store app on your Apple device.
   • On iPhone or iPad, this is a blue icon with a white square. On Mac, find it in Applications.
2. Tap your account icon in the top right corner (your profile picture or initials).
   • You will see an account menu drop down.
3. Tap "Subscriptions".
   • You will see a list of all active and cancelled subscriptions.
4. Find "Beautyplus" in the list and tap it.
   • The subscription details page will open, showing your plan, next billing date, and renewal status.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your status).
   • Apple will ask you to confirm; tap again to proceed.
6. You will see a cancellation confirmation and can view your cancellation date.
   • Your access to Beautyplus Premium will end on this date, and you will not be charged further.

Apple sends a cancellation email to your Apple ID email address. Save this email as proof that you cancelled.

Cancelling a google play store subscription

If you subscribed through Google Play Store on an Android device, Google handles cancellation. Follow this path.

1. Open the Google Play Store app on your Android device.
   • This is a white icon with a coloured triangle in the shape of a play button.
2. Tap your profile icon in the top right corner.
   • A menu will appear with account options.
3. Select "Payments and subscriptions".
   • You will see a submenu with Subscriptions, Payment methods, and other billing options.
4. Tap "Subscriptions".
   • You will see all your active subscriptions listed.
5. Tap "Beautyplus" to open the subscription details.
   • The page will show your plan level, next billing date, and cancellation option.
6. Tap "Cancel subscription".
   • Google will ask for a reason (optional) and confirmation.
7. Confirm again to complete the cancellation.
   • You will receive a cancellation confirmation email from Google.

Google Play cancellations take effect immediately, and your Beautyplus Premium access will end on your current billing date or immediately if you are on a free trial.

What happens after you cancel Beautyplus

Cancellation is not instantaneous access loss; you retain your premium features until the end of your current billing period. Understanding this timeline prevents confusion and ensures you use your remaining time wisely.

Your access timeline after cancellation

When you cancel Beautyplus, your subscription does not terminate immediately. Instead, you retain full access to your current plan until the end of your billing cycle. For example, if your next billing date is 20 August and you cancel on 10 August, you can use Beautyplus Premium features until 20 August at 11:59pm. After that time, your account reverts to the free tier.

During this remaining time, download or export any edited photos or projects you want to keep. Some users lose edits because they assumed cancellation meant immediate access loss and did not back up their work.

What features you lose after cancellation

Once your subscription ends, you lose access to premium AI upscaling, the full credit library, and video enhancement features. Your free tier account will still allow basic photo editing and standard filters, so you are not left with zero functionality.

If you reactivate your subscription later, Beautyplus may offer you a promotional discount on a new plan. This is common with subscription services and is worth considering if you miss premium features.

Understanding refunds and when you qualify

Refunds for Beautyplus are possible but depend on where you subscribed and how long ago the charge occurred. Tocancel breaks down your refund eligibility below.

Refund eligibility and timelines

If you subscribed via the Apple App Store, Apple offers refunds within 14 days of purchase if you request them through the App Store. You can initiate a refund request by tapping "Report a Problem" on your receipt in the App Store app.

If you subscribed via Google Play Store, Google allows refunds within 48 hours of purchase. You can request a refund in the Google Play Store app by opening the subscription, tapping the three-dot menu, and selecting "Report a Problem".

If you subscribed directly on beautyplus.com via a credit card or debit card, Beautyplus itself does not issue refunds after the charge clears. However, you can contact your bank and request a chargeback within 120 days of the charge, citing that you cancelled before the charge occurred. Your bank will investigate and may reverse the charge.

If you paid via a Malaysian payment gateway or mobile wallet, check that provider's refund policy; some offer buyer protection that covers subscription disputes.

How to request a refund if you were charged after cancelling

If Beautyplus charged you after you cancelled, take these steps to recover the money.

1. Gather your proof of cancellation.
   • This includes your cancellation confirmation email, screenshots of the cancellation confirmation screen, and your bank statement showing the unwanted charge.
2. If you subscribed via Apple App Store, open the App Store app, go to your account, find the Beautyplus charge in your purchase history, tap it, and select "Report a Problem". Select "I was charged unexpectedly" and attach your cancellation proof.
   • Apple typically responds within 5-10 business days and will refund the charge if your proof is clear.
3. If you subscribed via Google Play Store, open the Google Play app, go to your account, find the charge, tap the three-dot menu next to it, select "Report a Problem", and explain that you cancelled before the charge. Attach your cancellation confirmation.
   • Google usually responds within 3-5 business days.
4. If you subscribed directly on beautyplus.com, contact your bank's customer service line and request a chargeback. Provide your cancellation proof and explain that you were charged after cancellation.
   • Your bank will initiate a dispute process, which typically takes 30-60 days.
5. If the merchant refuses to refund or acknowledge your cancellation, file a complaint with KPDNHEP by visiting their website (kpdnhep.gov.my) and submitting a formal consumer complaint. Include all your documentation.
   • KPDNHEP will investigate the complaint and may require Beautyplus to refund you under the Consumer Protection Act 1999.

Common mistakes that lead to unwanted charges

Cancellation seems simple until a surprise charge appears on your statement weeks later. These mistakes explain most failed cancellations, and awareness helps you avoid them.

Mistakes to avoid

The most common error is deleting the Beautyplus app instead of cancelling the subscription. Deleting an app does not cancel the subscription; it merely removes the app from your phone. Beautyplus will continue charging you until you cancel through your account or app store settings.

A second frequent mistake is cancelling through the wrong platform. If you subscribed via the App Store but tried to cancel through the Beautyplus website, your cancellation does nothing because Apple controls the subscription. Verify where you subscribed before you cancel.

Many users also fail to wait for a cancellation confirmation. They click "Cancel Plan" once, do not see an immediate confirmation, assume it did not work, and click again or try a different method. Some then forget they have multiple cancellation requests pending and become confused when they see a confirmation for one but not the others.

Another trap is not checking the 24-hour deadline. If your billing date is tomorrow and you cancel today, the charge may have already been queued for processing and will go through. Beautyplus requires 24 hours' notice, so cancel as soon as you are certain you want to stop.

Tocancel strongly advises users not to assume their free trial cancellation was successful simply because the app still works. Free trials often auto-convert to paid subscriptions without a reminder, so verify your cancellation through your account settings or app store, not just by checking if the app still opens.

Step-by-step checklist before and after cancellation

Use this checklist to ensure you cancel correctly and retain proof of your action.

Why tocancel exists and how we help you cancel

Subscription services rely on customers forgetting to cancel or struggling with deliberately opaque cancellation systems. Tocancel was built to demystify the cancellation process and protect your consumer rights across Malaysia.

How tocancel supports your cancellation

Tocancel provides transparent, step-by-step cancellation guides for hundreds of services, including Beautyplus, so you understand exactly what to do and when. We ground every guide in Malaysian consumer law, specifically the Consumer Protection Act 1999, and reference KPDNHEP as your escalation point if a company refuses to cancel.

Our guides include platform-specific instructions (web, Apple, Google), pricing tables to help you decide whether to cancel, common mistakes that lead to unwanted charges, and refund steps if you are charged unlawfully. Tocancel has helped thousands of consumers cancel unwanted subscriptions without confusion or additional cost, and we are here to help you do the same with Beautyplus.

Taking action and protecting your money

Cancellation is your right under Malaysian law, and you should never feel pressured to continue paying for a service you no longer use. If Beautyplus makes cancellation difficult, applies unexpected fees, or charges you after you have cancelled, you have legal recourse through KPDNHEP or your bank.

Start today: identify where you subscribed, note your billing date, and follow the exact steps for your platform outlined above. Take screenshots of your cancellation confirmation, save your confirmation email, and verify cancellation 48 hours later to confirm the charge will not process. Tocancel is here to guide you through every step and ensure you cancel with confidence and clarity.

Contact details and further support

If you encounter problems cancelling Beautyplus or are charged after cancellation, use these resources to resolve the issue.

Escalation contacts in malaysia

Contact details for Beautyplus support and Malaysian consumer protection:

• Beautyplus official support: Visit support.beautyplus.com or email the in-app support form (available in the app under Settings > Help & Support).
• Apple App Store disputes: Go to reportaproblem.apple.com or contact Apple Support at support.apple.com.
• Google Play Store disputes: Use the Report a Problem feature in the Google Play app or visit support.google.com/googleplay.
• Malaysia's consumer protection authority: Ministry of Domestic Trade and Cost of Living (KPDNHEP), kpdnhep.gov.my, phone +603-8882 7000, or file a complaint through their online portal at konsumer.kpdnhep.gov.my.
• Your bank or payment provider: Contact your bank's dispute or chargeback team if Beautyplus charged you after cancellation.

Why tocancel is your trusted partner

This guide is part of Tocancel's commitment to helping Malaysian consumers understand their rights and cancel services without frustration. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and assert their rights under the Consumer Protection Act 1999. Whether you are cancelling Beautyplus, a streaming service, or any other subscription, Tocancel provides the clarity and legal grounding you need to act confidently.

If you found this guide helpful, visit Tocancel.com to access cancellation guides for hundreds of other services, or contact us if you need support with a cancellation dispute. Tocancel exists to protect your money and your rights; we are here to help you cancel anything, anytime.