Cancel Todoist: The Right Way to Do It

How to cancel Todoist in australia and keep your data safe

Why you might cancel Todoist and what your options are

Todoist is a task management platform designed to help you organise work, track deadlines and collaborate across devices. The service offers a free tier with core features, plus paid Pro and Business plans that add advanced automation, team workspaces and calendar integration. If Todoist no longer fits your needs or budget, you have the right to cancel cleanly and recover any money you're owed. Tocancel is here to walk you through the process step by step.

Your cancellation path depends entirely on how you subscribed. If you signed up directly through todoist.com with a credit card, you cancel through your account settings. If you subscribed via the App Store, Google Play or Microsoft Store, you must cancel through that platform instead. This distinction matters because it affects your refund eligibility and the timing of your cancellation.

Common reasons australian users cancel

Consumers cancel Todoist for several predictable reasons: switching to a competitor tool like Asana or Monday.com, scaling back from a paid plan to the free tier, tightening budgets during financial reviews, or frustration with automatic renewal charges. Some users report confusion about where they subscribed, which delays their cancellation and complicates refund claims. At Tocancel, we've documented these patterns repeatedly, and we know how to help you avoid them.

What this guide covers

This guide shows you every cancellation method for your subscription type, explains your consumer rights under Australian Consumer Law, walks you through refund claims, and identifies common mistakes before they cost you money. We'll also explain what happens to your tasks after cancellation and help you decide whether cancelling is truly the best move for your situation.

Todoist pricing in australia and which plan you're on

Understanding your current plan and pricing helps you decide whether to cancel, downgrade or negotiate a better rate.

Prices shown reflect current Australian pricing and GST treatment. Yearly plans offer approximately 25% savings compared to paying monthly, but lock you into a larger upfront commitment. If you're uncertain about keeping the subscription long-term, monthly billing gives you the flexibility to exit without financial penalty.

Should you cancel, downgrade or stay?

Before you cancel, ask yourself whether the free tier might meet your needs. Todoist's free plan includes basic task creation, project organisation and due dates-sufficient for many personal users. If cost is your main concern, downgrading preserves your task data and project structure without a paid commitment. If you're cancelling because you've found a better tool, Tocancel recommends exporting your data first to ensure nothing is lost in the transition.

How to cancel Todoist step by step

Your cancellation method depends on the platform where you originally subscribed. Follow the exact steps for your situation below.

Cancel if you subscribed directly on todoist.com

This is the fastest and most straightforward cancellation path because you control the entire process through your account settings.

1. Open todoist.com in your browser and log in with your email address and password.
   • If you've forgotten your password, click "Forgot password?" on the login page and follow the email reset link.
2. Click your profile icon in the top-right corner and select Settings.
   • On mobile apps, tap the three-line menu icon, then tap your profile name to access Settings.
3. Navigate to the Subscription or Billing section.
   • This section displays your current plan, renewal date and payment method.
4. Click Cancel plan or Cancel subscription (exact wording varies).
   • Todoist may display a cancellation survey asking why you're leaving-answering this is optional.
5. Confirm your cancellation when prompted.
   • You'll receive a confirmation email immediately.
6. Verify your Pro features remain active until your billing period ends.
   • If you cancelled mid-cycle, you retain full Pro access until your next renewal date-no prorated refund is automatic, but you may claim one under Australian Consumer Law (explained below).

After cancellation through todoist.com, your account reverts to the free tier automatically on your renewal date. Your tasks and projects remain in your account-they are not deleted when your subscription ends.

Cancel if you subscribed via the apple app store

If you subscribed to Todoist through the App Store on an iPhone, iPad or Mac, you must cancel through Apple's subscription management system, not through Todoist itself.

1. On your iPhone or iPad, open the Settings app.
   • On a Mac, open System Settings and go to your profile.
2. Tap your name at the top of the screen, then tap Subscriptions.
   • This section lists all active subscriptions managed through your Apple ID.
3. Find Todoist in the list and tap it.
   • If you don't see Todoist, it may have been cancelled already or subscribed under a different Apple ID.
4. Tap Cancel subscription at the bottom of the screen.
   • Apple may show a retention offer (e.g., a discount). Accepting it renews your subscription-decline if you want to cancel.
5. Confirm your cancellation when prompted.
   • You'll receive a confirmation email from Apple.

After you cancel on the App Store, Todoist access ends on your current billing renewal date. Your account data remains intact in Todoist but reverts to free tier features.

Cancel if you subscribed via google play

If you subscribed to Todoist through Google Play on an Android device, you cancel through Google's subscription management portal.

1. Open the Google Play app on your Android device or visit play.google.com on a computer.
   • If using a computer, log in with the Google account linked to your Play Store subscription.
2. Tap the profile icon in the top-right corner and select Payments and subscriptions.
   • On desktop, click your profile icon and go to Manage your Google Account, then Payments and subscriptions.
3. Tap or click Subscriptions.
   • This displays all active subscriptions you manage through your Google account.
4. Find Todoist and tap or click it.
   • Verify the subscription details, including the next billing date.
5. Tap or click Cancel subscription.
   • Google Play may display retention offers or survey questions-these are optional.
6. Confirm your cancellation.
   • You'll receive a confirmation email from Google Play.

After cancellation on Google Play, your Todoist Pro features end on your renewal date. Your account and tasks remain accessible through the free tier.

Cancel if you subscribed via microsoft store

If you subscribed through the Microsoft Store on a Windows PC or Xbox, you manage cancellation through your Microsoft account.

1. Go to account.microsoft.com on a web browser or open the Microsoft Store app on Windows.
   • Log in with the Microsoft account you used to subscribe to Todoist.
2. Click your profile icon and select Your info or Subscriptions.
   • On the Microsoft Store app, tap the profile icon at the top-right and select App settings, then Subscriptions.
3. Find Todoist in your active subscriptions list.
   • The list shows your current plan, billing date and renewal amount.
4. Click or tap on Todoist, then select Cancel subscription.
   • Microsoft may display a discount offer to retain you-decline this if you want to proceed with cancellation.
5. Confirm your cancellation.
   • You'll receive a confirmation email from Microsoft.

After you cancel on Microsoft Store, Todoist Pro features remain active until your renewal date, then your account reverts to free tier access.

Your consumer rights and refund entitlements in australia

Australian Consumer Law gives you specific protections when you cancel digital services and subscriptions. Understanding your legal position empowers you to claim refunds you're entitled to if Todoist fails to meet your expectations.

What australian consumer law says about subscriptions

Under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, you have the right to a refund if a digital service is not fit for purpose, does not match the description, or is of unacceptable quality. This applies to Todoist Pro subscriptions purchased by Australian consumers. If Todoist crashes frequently, features stop working as advertised, or the service is materially different from what you paid for, you can lodge a complaint and request a refund-even if you're outside Todoist's stated cancellation window.

Your legal position is this: if you cancel within 14 days of purchase and have barely used the service, you have a strong case for a full refund under Australian Consumer Law. If you cancel after 14 days but the service genuinely fails to meet your needs, you still retain the right to seek a refund by demonstrating the service was not fit for purpose.

How to claim a refund from Todoist

Tocancel recommends following this sequence to maximise your refund success.

1. Contact Todoist's support team directly through todoist.com/support.
   • Explain why you're requesting a refund and cite the specific date of purchase and the amount charged.
   • Keep copies of all emails and screenshots of your account settings as evidence.
2. If Todoist declines your refund request, escalate to your payment provider.
   • Contact your bank or credit card company and file a chargeback dispute, providing your correspondence with Todoist as evidence.
   • Payment providers (Visa, Mastercard, PayPal, Apple Pay) are required to investigate disputes within 30 days under Australian Banking regulations.
3. If the payment provider rules against you, lodge a complaint with the Australian Competition and Consumer Commission (ACCC).
   • Visit accc.gov.au and submit your complaint. The ACCC investigates breaches of Australian Consumer Law and can compel companies to issue refunds.

Tocancel has seen numerous consumers successfully recover refunds by escalating through these channels. Persistence and clear documentation of your complaint matter greatly.

What happens to your data and account after cancellation

After your subscription ends, your Todoist account and all your tasks remain in your account-nothing is immediately deleted.

Access and features after cancellation

When your Pro subscription expires, your account automatically reverts to Todoist's free tier. This means you retain full access to your tasks and projects, but lose Pro-only features such as advanced reminders, task templates, AI assist, calendar views, and priority support. Your free tier includes up to 5 projects, basic task creation and a 30-day activity history.

Export and backup your data before cancelling

Before your cancellation takes effect, Tocancel strongly recommends exporting your task data to ensure nothing is lost if you later decide to switch to a competitor tool or want a permanent backup.

1. Log into todoist.com and go to Settings → Data or Export.
   • The exact menu name varies, but look for an option labelled "Download my data" or "Export tasks".
2. Select the export format (usually CSV or JSON) and download the file to your computer.
   • CSV format is easiest to import into most other task management tools.
3. Save the file in at least two locations (your computer and a cloud backup like Google Drive or OneDrive).
   • This ensures you can recover your tasks even if your original device fails.

Exporting takes less than five minutes and protects your productivity data from loss.

Common mistakes to avoid when cancelling Todoist

Many Australian consumers regret their cancellation choices because they overlooked a crucial step or misunderstood their options. Learning from these patterns helps you cancel with confidence and without frustration.

Mistake 1: cancelling the wrong platform and missing the deadline

If you subscribed via the App Store but cancel through todoist.com, your subscription remains active on the App Store and you'll be charged again on your renewal date. This creates confusion and wasted money. Always cancel through the exact platform where you subscribed-check your most recent receipt or bank statement to confirm whether the charge came from Todoist, Apple, Google or Microsoft.

Mistake 2: forgetting to export your tasks before cancellation

Your tasks are not deleted when your subscription ends, but if you downgrade to the free tier and later decide to move to another tool, exporting becomes more difficult. Export your data before your cancellation takes effect to avoid scrambling to recover information later.

Mistake 3: assuming you'll get an automatic refund

Todoist does not issue automatic prorated refunds when you cancel mid-cycle. If you cancel on day 15 of a monthly billing cycle, you retain Pro access until day 30 but receive no refund unless you file a claim under Australian Consumer Law or through your payment provider. Request a refund explicitly if you believe you're entitled to one.

Mistake 4: not keeping cancellation confirmation emails

If Todoist charges you again after you cancel, you'll need proof of your cancellation request to dispute the charge. Save all confirmation emails from Todoist, Apple, Google Play or Microsoft in a dedicated folder and keep them for at least one year.

Deciding whether to cancel, downgrade or stay

Before you commit to cancelling, weigh your options carefully to ensure you're making the right choice for your productivity and budget.

Your final checklist before cancelling Todoist

Use this checklist to ensure you've covered every step and won't face surprises after cancellation.

• ☐ Identify which platform you subscribed through (todoist.com, App Store, Google Play or Microsoft Store) by checking your bank statement or receipt.
• ☐ Export and backup your task data in CSV or JSON format to your computer and cloud storage.
• ☐ Document your reason for cancelling in case you need to file a refund claim with the ACCC later.
• ☐ Log into the correct platform and follow the cancellation steps above for your subscription type.
• ☐ Confirm your cancellation by checking your account settings (the subscription should show as "inactive" or "cancelled").
• ☐ Save all cancellation confirmation emails from Todoist, Apple, Google Play or Microsoft for at least one year.
• ☐ Verify that Todoist does not charge you again on your next renewal date by checking your bank account.
• ☐ If you believe you deserve a refund, contact Todoist's support team within 14 days of purchase, providing receipts and your reason.
• ☐ If Todoist refuses, file a dispute with your payment provider or the ACCC.

Why tocancel is your trusted partner for subscription cancellation

Cancelling a subscription sounds simple but often becomes frustrating when different platforms demand different cancellation methods, automatic renewals catch you off guard, or refund requests are ignored. Tocancel has helped thousands of Australian consumers navigate these scenarios with clarity and confidence. Our guides translate consumer law into plain language, identify the exact steps for your subscription type, and empower you to reclaim money you're owed. Whether you're cancelling Todoist, an app subscription, a streaming service or any other recurring charge, Tocancel is your independent resource-free, clear and focused entirely on your rights.

If you have questions about cancelling Todoist or any other service, Tocancel's guides and resources are available at tocancel.com. We're committed to ensuring Australian consumers understand their rights and take confident action to cancel subscriptions they no longer need.