Cancel Todoist: The Right Way

How to cancel your Todoist subscription and reclaim your money in the UK

Why you might want to cancel Todoist

Your needs change, and so do your productivity priorities. You may have started with Todoist expecting its premium features to transform how you work, only to discover that the monthly cost outweighs the actual value you're getting. Perhaps you've found another tool that fits your workflow better, or you've realised the free version covers everything you need. Whatever your reason, you have the absolute right to cancel your subscription at any time, and Tocancel is here to guide you through the process with clarity and confidence.

Todoist has been helping millions of users worldwide organise tasks and projects since 2007. The platform syncs across your phone, tablet, desktop and web browser, offering features like natural language scheduling (type "meeting tomorrow at 3pm" and it schedules automatically), colour-coded priorities, project templates, productivity analytics, and integrations with Gmail, Slack and Alexa.

However, many UK subscribers discover they're paying for functionality they rarely use. Others find the interface more complex than they actually need, or they've switched to simpler alternatives that better match their workflow. Some users simply need to reduce monthly expenses during financially tight periods. These are all legitimate reasons to cancel, and none of them prevent you from exercising your consumer rights under UK law.

Common reasons to cancel Todoist

• Premium features don't match your actual usage patterns
• The interface feels overly complicated for straightforward task management
• Integration with your other tools isn't seamless enough
• You've found a competitor that better suits your workflow
• Monthly subscription costs need to be reduced
• You prefer simpler, pen-and-paper alternatives
• The free tier proves sufficient for your needs after all

When cancellation makes financial sense

If you're paying for the Pro plan (£4 per month or £40 annually) or the Business plan (£6 per user monthly or £60 annually), you should reassess whether you're actively using the premium features that justify the cost. Many subscribers maintain paid accounts out of habit rather than genuine use, paying for features they've forgotten about entirely. If this sounds like you, cancelling frees up money you can redirect elsewhere.

Understanding your consumer rights in the UK

Your legal protections as a UK consumer give you genuine power over your subscription and ensure Todoist cannot refuse a legitimate cancellation request.

The consumer rights act 2015 and your statutory rights

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 form the foundation of your protection as a UK subscriber. Under these laws, you have the right to cancel your subscription within 14 calendar days of purchase, provided you notify Todoist of your intention before the 14-day period ends. This is your statutory right of withdrawal, and it applies to most digital subscriptions.

Your legal position: if you purchased your subscription after 28 May 2022, you have stronger protections under the Online Safety Bill. Todoist cannot use automatic renewal without your explicit, advance consent, and they must provide a cancellation method that's just as simple as the original purchase process.

If you're beyond the 14-day cooling-off period, you can still cancel at any time by giving written notice. You may not receive a full refund depending on how much of your billing cycle has been used, but your right to cancel itself is absolute and unconditional. This means you control when your subscription ends, not Todoist.

The right to cancel and what it means

Your right to cancel is separate from your right to a refund. Even if Todoist refuses to refund you, they cannot prevent you from stopping your subscription. The Office of Fair Trading (OFT) enforces these rights, and you can report any company that ignores your cancellation request to them directly. This distinction is crucial because it means you always have control.

Cancellation methods: your options

Todoist offers multiple ways to cancel, and you should choose the method that leaves you with the clearest record of your request.

Cancel through the Todoist app or website

The quickest way to cancel is through your Todoist account settings. This method is immediate and gives you instant confirmation on screen, though you should screenshot or photograph your confirmation for your records.

1. Log in to your Todoist account on the website or open the app
2. Navigate to your account settings (usually found under your profile menu)
3. Look for "Subscription" or "Billing" settings
4. Click the option to cancel your subscription or plan
5. Confirm your cancellation when prompted
6. Screenshot or photograph the confirmation message

Cancel by writing to Todoist

If you want a more formal record, you can send written notice. This creates a dated, documented trail that protects you if there's any dispute later. Sending an email to Todoist's support address or using registered post both count as valid written notice under UK consumer law.

1. Compose an email or letter clearly stating you want to cancel your Todoist subscription
2. Include your full name, email address, and the email associated with your Todoist account
3. State the date of cancellation you want (you can request immediate cancellation or end-of-billing-cycle)
4. Send the email to Todoist's support team, or post a letter to their registered address
5. Request a written confirmation of receipt
6. Save all correspondence in a folder for your records

Cancel with tocancel's support if needed

If Todoist makes the cancellation process difficult or unclear, Tocancel can help you understand your rights and document your request. Many consumers find that a clear, documented approach-either through email or our guidance-resolves disputes quickly.

Pricing and your current commitment

Understanding what you're paying for helps you decide whether cancellation is the right move and when to time your cancellation request.

If you're paying monthly, cancelling means you stop being charged after your current billing date. If you're on an annual plan, you may be entitled to a partial refund if you cancel early, depending on the terms you agreed to when you signed up. Check your subscription agreement or contact Todoist for clarity on this point.

Step-by-step cancellation process

Follow this process to cancel cleanly and document your request for your records.

Before you cancel: what to do first

Taking a few minutes to prepare now prevents problems later and protects your rights if Todoist disputes your cancellation.

1. Log in to your Todoist account and export your data
   • Go to Settings > Export to download your tasks and projects
   • Save this file to your computer or cloud storage
2. Check your billing date and payment method
   • Note when your next charge is due
   • Decide whether you want to cancel immediately or at the end of your billing cycle
3. Review your subscription agreement
   • Check whether you're within the 14-day cooling-off period (full refund likely)
   • Note any early cancellation penalties or terms
4. Gather your account information
   • Have your email address, account details, and subscription reference ready

Submitting your cancellation request

Choose one of the two methods outlined above-either through your account settings or via written notice. Document everything you do.

1. Choose your cancellation method (app, website, or email)
2. Submit your request clearly, stating you want to cancel your Todoist subscription
3. If using email, ask for confirmation of receipt
4. Take a screenshot or keep a copy of all confirmation messages
5. If cancelling through the app, photograph the confirmation screen
6. Save confirmation emails or letters in a dedicated folder

After submitting your cancellation

Once you've requested cancellation, your subscription should end immediately or at your next billing date, depending on Todoist's policy. You should receive confirmation within a few business days. If you don't, send a follow-up email requesting written confirmation that your cancellation has been processed.

1. Monitor your email for a confirmation message from Todoist
2. Check your bank account or payment method to confirm no further charges appear
3. If 7 days pass with no confirmation, send a follow-up email to Todoist support
4. Log in to your account to verify your subscription shows as "Cancelled"
5. Keep all correspondence for your records for at least 6 months

Refunds and what you're entitled to

Your refund entitlement depends on when you bought your subscription and how much of your billing period has elapsed.

Within 14 days of purchase

If you cancel within 14 calendar days of buying your subscription, you have a statutory right to a full refund under the Consumer Contracts Regulations 2013. Todoist must process this refund within 14 days of receiving your cancellation request. You don't need to provide a reason or justify your cancellation.

After 14 days

Once you're beyond the 14-day cooling-off period, your refund entitlement depends on Todoist's subscription terms. If you cancel mid-cycle, you may not be entitled to a refund, and your subscription simply stops when the current billing period ends. However, you can always request a refund by explaining why you believe one is owed-for example, if the service failed to work as described, or if Todoist breached their obligations under the Consumer Rights Act 2015.

How to request a refund

Include a clear refund request in your cancellation email. Explain the reason (for example, "I purchased this on [date], which is within the 14-day cooling-off period" or "This service hasn't worked as described"). Send this to Todoist support. Keep copies of all correspondence. If Todoist refuses a refund you believe you're entitled to, you can escalate your complaint to the Office of Fair Trading or use Tocancel's guidance to understand your next steps.

Common mistakes to avoid

Cancelling a subscription sounds simple, but small errors can delay your request or weaken your position if there's a dispute later on.

Assuming your subscription has ended

Just because you stop using Todoist doesn't mean your subscription is cancelled. Todoist will continue to charge you until you formally request cancellation. Always confirm your cancellation in writing or through your account settings, and verify that you've received confirmation. Tocancel advises checking your bank statement after your next expected billing date to confirm no charge appeared.

Relying only on verbal or chat-based requests

If you cancel through a live chat, always ask the support agent to send a confirmation email. Chat conversations can be difficult to prove later if there's a dispute. Email and formal written notice create a clear, dated record that protects you under UK consumer law. When in doubt, follow up any chat request with an email.

Not keeping records

Save every confirmation email, screenshot and piece of correspondence related to your cancellation. If Todoist continues to charge you after your cancellation, you'll need proof of your request to dispute the charge with your bank or payment provider. Your records are your evidence.

Cancelling through payment provider only

Stopping payment through your bank or payment app without notifying Todoist directly creates confusion. Todoist may still consider your subscription active and attempt to charge you. Always cancel directly with Todoist, then verify the charge stops. This approach is clearer and gives you stronger legal protection.

Missing refund deadlines

If you believe you're entitled to a refund within the 14-day cooling-off period, request it immediately. The clock starts from your purchase date, not from when you first use the service. Don't delay-once 14 days pass, proving your refund entitlement becomes harder.

What happens after cancellation

Cancelling your subscription is just the start. Understanding what comes next ensures you're not caught off guard and helps you reclaim any money owed.

Your access and data after cancellation

After cancellation, your Todoist account typically reverts to the free version. You'll lose access to premium features, but your existing tasks and projects remain in your account for a period (check Todoist's policy for exact duration). Make sure you've exported your data before cancelling if you want to keep a backup copy outside Todoist.

Confirming the charges have stopped

Check your bank statement or payment app on your next scheduled billing date. No charge should appear. If you're charged after cancelling, contact your bank immediately and report the unauthorised charge. You can also contact Todoist support and ask them to refund the duplicate charge. Keep records of all these communications for potential disputes.

If Todoist continues to charge you

If charges continue after you've cancelled, this is a breach of the Consumer Rights Act 2015. Take these steps:

1. Email Todoist support immediately, referencing your cancellation request and the unwanted charges
2. Request a full refund of all charges after your cancellation date
3. Give them 14 days to respond and refund you
4. If they don't refund, contact your bank and dispute the charges as unauthorised
5. Report Todoist to the Office of Fair Trading if they refuse to acknowledge your cancellation
6. Contact Tocancel for guidance on escalating your complaint further

Disputing charges through your bank

Your bank or payment provider has a duty to help you dispute unauthorised charges. Explain that you cancelled your Todoist subscription, and provide copies of your cancellation request and confirmation. Most banks will refund you while they investigate, and many charges are resolved within 30 days. This is a free process and doesn't cost you anything.

Comparison with alternative task management tools

If you're looking for what to switch to after cancelling Todoist, here's how common alternatives compare.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected your rights.

• Exported my Todoist data and tasks to a backup file
• Checked my subscription plan (Pro, Business, or Free) and billing date
• Confirmed whether I'm within the 14-day cooling-off period
• Submitted my cancellation request through the app, website, or email
• Received written confirmation of my cancellation request
• Took screenshots or photographs of all confirmation messages
• Saved all confirmation emails in a dedicated folder
• Checked my bank statement on the next billing date to confirm no charge appeared
• Verified my Todoist account now shows as "Cancelled" or reverted to free version
• Contacted my bank if any unauthorised charge appeared after cancellation
• Kept all records for at least 6 months in case of future disputes

Contacting Todoist and escalation

If Todoist doesn't acknowledge your cancellation or refuses to refund you, here's how to escalate your complaint.

Todoist support contact details

Contact Todoist directly through their support website or email. When you email, include your account email, subscription reference, the date you requested cancellation, and what you're asking them to do (cancel, refund, or both). Keep your message clear and factual, and attach copies of any previous correspondence.

If Todoist doesn't respond

If Todoist doesn't respond within 14 days, or if they refuse to honour your cancellation or refund request, you can file a complaint with the Office of Fair Trading (OFT). The OFT enforces consumer rights in the UK and has the power to investigate and take action against companies that break the law. Filing a complaint costs nothing and doesn't require a solicitor.

Using alternative dispute resolution

Some digital service providers use approved alternative dispute resolution (ADR) schemes. Check Todoist's terms and conditions to see if they recommend an ADR provider. These schemes offer free mediation if there's a dispute between you and Todoist. Tocancel can help you understand whether ADR is available to you and how to use it.

Final summary and next steps

Cancelling your Todoist subscription is straightforward when you understand your rights and follow a clear process. You have the absolute right to cancel at any time under UK consumer law, and you're entitled to specific protections if you cancel within 14 days of purchase. Whether you cancel through the app, website, or email, always document your request and confirm you've received acknowledgement from Todoist.

If you're within the 14-day cooling-off period, request a full refund immediately. If you're beyond that period, you can still cancel without penalty, though your refund entitlement depends on Todoist's terms. If Todoist continues to charge you after cancellation or refuses to honour your request, you have the law on your side and can escalate to the Office of Fair Trading.

The key is to take action today: export your data, submit your cancellation request, and save every confirmation you receive. Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and reclaim money they're entitled to. If you need guidance at any step-whether you're unsure about your refund entitlement or Todoist refuses to respond-visit Tocancel.com for clear, expert advice tailored to your situation.