Cancel Todoist: The Right Way to Stop Charges

How to cancel Todoist and stop unwanted charges in the philippines

Understanding Todoist and why you might cancel

Todoist is a task management platform created by Doist, a company headquartered in Palo Alto, California. Since its launch in 2007, it has grown into one of the world's most trusted productivity tools, serving millions of users across personal planning, project tracking, reminders, and team collaboration. In the Philippines, you can access Todoist via web browser, iPhone app, or Android app, making it available wherever you work.

The reality many Filipino users face is straightforward: you start with a free account, upgrade to paid features you believe you need, and later decide the service no longer fits your workflow or budget. If you do not cancel through the correct channel and within the required timeframe, Todoist will charge you again without warning. This guide walks you through your cancellation rights and the exact steps to protect your money.

How Todoist pricing works in the philippines

Todoist displays its pricing in U.S. dollars on the main website, but your actual charge arrives in Philippine peso. The exchange rate your bank or payment processor applies means the final peso amount you see on your receipt can shift slightly from one billing cycle to the next. This variability makes tracking your renewal date even more critical.

Most paying users select either Todoist Pro or Todoist Business. Pro unlocks up to 300 personal projects, calendar view, task duration estimates, custom reminders, and 150 filter views. Business adds team workspaces, up to 500 team projects, team calendar layout, and advanced administration controls designed for small teams and organizations.

Why cancellation feels complicated

Todoist operates across three distinct purchase channels: the official website, the Apple App Store for iPhone subscribers, and Google Play for Android subscribers. Your cancellation method depends entirely on where you originally subscribed. If you signed up on the web, you cancel on the web. If you bought through the App Store, you cancel through your App Store settings, not through Todoist itself. This separation catches many users off guard and leads to failed cancellation attempts.

Additionally, Todoist's terms require you to cancel at least 24 hours before your next billing date. If your renewal is tomorrow and you cancel today, you remain protected. If you wait until the renewal date itself, the charge may already have processed, and you will need to request a refund afterward. This 24-hour window is critical and often overlooked by subscribers.

Your consumer rights under philippine law

As a consumer in the Philippines, you possess clear legal protections that apply to every subscription service, including Todoist.

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel any continuing service contract within a reasonable period. The law explicitly protects you against automatic renewal charges that occur without your prior informed consent. More importantly, the law requires companies to honor cancellation requests promptly and to provide you with proof of cancellation.

Under this law, Todoist cannot legally charge you if you have submitted a valid cancellation request before your billing date. If the company charges you after you have cancelled, you have the right to demand a refund. The Department of Trade and Industry (DTI) enforces these protections and will investigate complaints if Todoist refuses to comply.

Your legal position and enforcement

If Todoist refuses your cancellation request or continues charging you after cancellation, you can file a formal complaint with the DTI. The DTI has the power to order the company to refund your money and to impose penalties for violations. This means you are not fighting alone; Philippine consumer law backs your cancellation right. Keep all email confirmations, screenshots of your account settings, and billing statements as evidence of your cancellation attempt.

Cancellation methods by platform

Your cancellation process depends on where you subscribed, and you must follow the correct channel for your account type.

Cancelling a web-based subscription

If you subscribed to Todoist through todoist.com and use a credit card, debit card, or PayPal, follow these steps:

1. Log in to your Todoist account at todoist.com using your email and password
2. Click on your profile icon in the top right corner of the screen
3. Select "Settings" from the dropdown menu
4. Navigate to the "Billing" or "Subscription" section
   • Look for a button labeled "Manage subscription" or "Billing overview"
   • If you cannot locate it, scroll down to find payment history
5. Click "Cancel subscription" or "Downgrade to free plan"
6. Review the cancellation warning message and confirm your request
   • Todoist will show you the date your access ends (usually the last day of your current billing cycle)
7. Receive a confirmation email within minutes; save this email as proof of cancellation

Complete this cancellation at least 24 hours before your next billing date to avoid an unwanted charge.

Cancelling an apple app store subscription

If you subscribed to Todoist through the iPhone app and paid via App Store, you must cancel within the App Store app itself, not within Todoist:

1. Open the App Store app on your iPhone or iPad
2. Tap the profile icon in the bottom right corner
3. Tap "Subscriptions" at the top of the screen
4. Find and tap "Todoist" in the list of active subscriptions
5. Tap "Cancel subscription" or "Cancel free trial" if applicable
   • Apple will ask you to confirm the cancellation reason (this is optional to answer)
6. Tap "Confirm" to finalize the cancellation
7. You will see a message confirming when your access expires; take a screenshot as proof

Apple typically sends a cancellation confirmation email to your Apple ID email address within minutes.

Cancelling a google play subscription

If you subscribed to Todoist through the Android app and paid via Google Play, cancel through your Google Play settings:

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Todoist"
6. Tap "Cancel subscription"
   • Google will display your cancellation date (usually the end of your current billing period)
7. Follow any additional prompts to confirm your request
8. You will receive a confirmation email from Google; keep this for your records

Your Android access will end on the date Google specifies in the confirmation.

What happens after you cancel

After you submit your cancellation, Todoist will downgrade your account to the free plan on your next billing date.

Access and features during your final billing cycle

You retain full access to all Pro or Business features you paid for until the very last day of your current billing cycle. For example, if you cancel on the 15th of the month and your renewal was scheduled for the 30th, you keep your paid features until the 30th at 11:59 PM (Todoist timezone). On the 1st of the following month, your account automatically converts to the free plan, and you lose access to premium features like calendar view and custom filters.

Your data after cancellation

Cancelling your paid subscription does not delete your tasks, projects, or account history. Your data remains stored in your free Todoist account indefinitely. You can log in at any time to view, edit, or export your tasks, even after downgrading to free. If you ever decide to resubscribe, your data will be exactly as you left it.

Requesting a refund if you were charged after cancellation

If Todoist charged you despite your cancellation request, or if you cancelled too late and want to dispute the charge, you have options.

Direct refund request to Todoist

Contact Todoist support immediately after discovering an unwanted charge:

1. Visit support.todoist.com or email support from your account settings
2. Explain that you cancelled your subscription before the billing date and request a refund
3. Attach screenshots of your cancellation confirmation email and your billing statement showing the charge
   • Include the transaction date and the exact amount charged
4. Request a written response acknowledging your refund within 7 business days

Todoist typically processes refund requests within 5 to 10 business days and credits the amount back to your original payment method.

Chargeback through your bank or payment processor

If Todoist does not refund you within 14 days, contact your bank or credit card company and request a chargeback. Explain that you cancelled the subscription and were charged without authorization. Your bank has the power to reverse the charge and investigate Todoist's billing practices. Keep all documentation of your cancellation and refund request to support your chargeback claim.

Escalation to the department of trade and industry

If you have attempted a refund through both Todoist and your bank without success, file a formal complaint with the DTI. Provide your cancellation confirmation email, billing records, and correspondence with Todoist support. The DTI will contact Todoist on your behalf and can order the company to refund your money if it determines that the charge violated the Consumer Act of the Philippines.

Common cancellation mistakes to avoid

Many subscribers cancel through the wrong platform or wait too long, only to face another unexpected charge.

Deleting the Todoist app without cancelling your subscription

Removing the Todoist app from your phone does not cancel your subscription. Even if the app is no longer installed, your subscription remains active and Todoist will charge you on your renewal date. You must explicitly cancel your subscription through the platform where you subscribed (web, App Store, or Google Play) before deleting the app.

Cancelling in the wrong location

If you subscribed through the Apple App Store, cancelling through Todoist's website will not work. Your subscription payment goes to Apple, not to Todoist directly, so you must cancel through Apple's App Store settings. The same applies to Google Play subscriptions. Check your original receipt or billing email to confirm where you subscribed, then cancel in that exact location.

Cancelling too close to your renewal date

Todoist requires at least 24 hours between your cancellation request and your next billing date. If you cancel on the same day as your renewal, the charge may already have processed before your cancellation takes effect. Mark your renewal date in your calendar and cancel at least one week in advance to avoid this risk.

Not saving your cancellation confirmation

After you cancel, Todoist or your payment provider will send you a confirmation email. Save this email immediately. If you later face a dispute about whether you cancelled, this confirmation email is your strongest proof. File it in a folder labeled "Subscriptions" or take a screenshot for backup.

Deciding whether to cancel Todoist

Before you cancel, consider whether a downgrade or pause might better suit your needs.

Reasons to keep your Todoist pro subscription

If you manage multiple projects simultaneously, rely on task reminders across devices, or frequently review your work in calendar view, Todoist Pro offers genuine value. The ₱396 monthly cost works out to about ₱13 per day, less than a single café coffee. If you use Todoist for work and bill your time to clients, the Pro features likely pay for themselves through improved efficiency. Similarly, if you collaborate with a team on projects, Todoist Business may reduce friction compared to scattered email or chat messages.

Reasons to cancel your subscription

Cancel if you have not opened Todoist in more than two weeks, if your free plan now covers your actual workflow, or if you have switched to another task manager like Microsoft To Do or Asana. If your monthly budget is tight and you feel Todoist is a luxury rather than a necessity, cancellation frees up ₱396 that you can redirect to utilities, food, or savings. There is no shame in downgrading; thousands of users switch between paid and free tiers based on their current needs.

Pricing comparison and alternatives

If you are uncertain whether Todoist offers the best value, compare it against similar services.

If cost is your primary concern, Microsoft To Do and Notion offer free tiers with solid core features. If you need team collaboration, Asana and Monday.com provide more robust options, though at a higher price point. Todoist remains excellent for solo users and small teams who value simplicity and speed.

How to contact Todoist support after cancellation

If you need to reach Todoist about your cancellation or account, use these official channels.

Todoist support contact information

Doist Inc., the company behind Todoist, maintains a support center and email channel for all subscriber inquiries. You can reach Todoist support through their official website at support.todoist.com. From your Todoist account, click on your profile icon, select "Settings," scroll to the bottom, and click "Help and support" or "Contact support." Todoist support typically responds to emails within 24 to 48 hours during business days.

For urgent billing disputes related to unauthorized charges, include the words "Billing Issue" or "Unauthorized Charge" in your subject line. This flags your ticket for priority review by the finance team.

Doist corporate mailing address

Doist Inc.
1101 W. Hillsdale Boulevard
San Mateo, CA 94402
United States

You can mail a formal cancellation request or complaint letter to this address if you prefer written documentation. Send it via registered mail and keep proof of postage and delivery.

Tocancel helps you take action

Cancelling a subscription should not require a law degree or hours of frustrated searching. At Tocancel, we believe every consumer deserves clear, honest guidance on their rights and the exact steps to exercise them. This guide reflects the real experience of Filipino Todoist users and the consumer protections you hold under Philippine law.

If you have cancelled Todoist and still face unwanted charges, or if you need help navigating a refund request, Tocancel remains your ally. We have helped thousands of consumers cancel subscriptions, recover unauthorized charges, and reclaim control of their accounts. Your money is yours to keep, and Tocancel is here to make sure you get it back.

Start your cancellation today using the platform-specific steps above, save your confirmation email, and monitor your account for the final charge. If you encounter resistance, remember that the Consumer Act of the Philippines and the DTI stand behind your right to cancel. Tocancel is always here to help you understand your options and take confident action. Visit Tocancel.com to explore guides for hundreds of other services and to connect with consumer advocates who can support your case if needed.