Cancel Todoist: Step-by-Step Guide

How to cancel Todoist and reclaim control of your subscription in canada

Why you might want to cancel Todoist

Todoist is a task management platform that syncs across devices, offering a free tier and two paid plans-Pro and Business-each with features like unlimited projects, calendar views, automation and team collaboration. Many Canadian users find value in Todoist's interface and cross-platform reliability. However, if your subscription no longer aligns with your workflow, budget or productivity goals, you have the right to cancel at any time. At Tocancel, we help thousands of subscribers understand their options and take action confidently. Whether you've discovered a simpler alternative, found a competing tool that fits better, or simply want to reduce your monthly expenses, cancelling Todoist should be straightforward when you follow the right process.

Common reasons canadians cancel Todoist

You might cancel because a free alternative like Microsoft To Do or Google Tasks meets your needs. You may have switched to a competing platform such as TickTick, Asana, or Monday.com that your team already uses. Your subscription cost-whether CAD $10 per month or CAD $84 annually for Pro-might no longer justify the features you actually use. Or life circumstances have simply changed, and task management isn't a priority right now. Whatever your reason, Tocancel ensures you understand your rights and execute your cancellation without unnecessary friction or hidden charges.

What this guide covers

This guide walks you through every cancellation method available to you (web portal, Apple App Store, Google Play Store), explains what happens to your data and tasks after cancellation, clarifies Todoist's refund policy in plain language, and shows you how Canadian consumer protection law supports your right to cancel and potentially recover a refund if Todoist resists.

Todoist subscription pricing in canada

Before you cancel, review your current plan and understand what you will lose access to once your subscription ends.

Take note of your current plan and renewal date-this information appears in your account settings and will help you determine if you qualify for a partial refund after cancellation.

How to cancel Todoist on the web

If you pay Todoist directly through their website using a credit card, debit card or PayPal, follow these steps to cancel your subscription yourself without contacting support.

1. Visit todoist.com and log in with your email address and password.
   • If you've forgotten your password, click "Forgot password?" on the login screen and follow the email instructions.
2. Click your profile avatar or initial in the top right corner of the page.
   • This appears as a small circular icon with your photo or first initial.
3. Select Settings from the dropdown menu that appears.
   • You may see other options like "Preferences" or "Account"-click Settings specifically.
4. Look for the Subscription or Billing tab in the left sidebar.
   • The exact label depends on your account type, but you're looking for payment and subscription information.
5. Locate and click the Cancel plan or Cancel subscription button.
   • Todoist may ask you why you're cancelling. You can provide feedback or skip this question-it will not prevent your cancellation.
6. Confirm your cancellation by clicking the final confirmation button.
   • A confirmation message will appear on screen. Screenshot or save this confirmation-you may need it if you contact Tocancel or dispute a charge with your bank later.
7. Check your email for a confirmation message from Todoist.
   • This email confirms your cancellation date and when your access to premium features will end. Keep this for your records.

Once you complete these steps, your paid subscription ends on your next renewal date. You will automatically be downgraded to the free tier on that date, and you will no longer be charged.

How to cancel Todoist through the apple app store or google play

If you subscribed to Todoist Pro through Apple's App Store or Google Play Store, you must cancel through that platform, not through Todoist's website. Your cancellation instructions differ depending on which platform you use.

Cancel Todoist on apple devices (iPhone, iPad, mac)

If you subscribe through the Apple App Store, follow these steps to cancel on your Apple device or through your Apple account online.

1. On your iPhone or iPad: Open the Settings app on your device.
   • Tap Tap your name at the top of the Settings menu.
   • Select Subscriptions.
   • Find and tap Todoist in the list.
   • Tap Cancel subscription or Cancel trial.
   • Confirm your cancellation when prompted.
2. On your Mac: Open the App Store application.
   • Click your account icon in the bottom left corner.
   • Click View Information.
   • Scroll to the Subscriptions section and click Manage.
   • Find Todoist and click Edit, then select Cancel Subscription.
3. Online via appleid.apple.com: Log into your Apple ID account online.
   • Click Subscriptions.
   • Find Todoist and click Edit.
   • Click Cancel subscription and confirm.

Your Apple subscription will end on your renewal date, and you will not be charged again. However, your Todoist account itself remains active until that renewal date arrives.

Cancel Todoist on android via google play store

If you subscribed through Google Play, you must cancel through Google Play as well.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select Subscriptions.
   • Tap Todoist.
   • Tap Cancel subscription.
   • Follow the prompts to confirm cancellation.
2. Alternatively, visit play.google.com on your computer.
   • Sign in to your Google account and go to Subscriptions.
   • Find and select Todoist.
   • Click Cancel subscription and confirm.

Your Google Play subscription ends on your next billing date, and your payment method will not be charged again. Your Todoist account downgrade to the free tier will happen automatically.

What happens to your data and tasks after cancellation

A common worry when cancelling is losing your work. Tocancel wants to reassure you that Todoist preserves your data generously, even after you cancel.

Your tasks and projects remain intact

When you cancel your Todoist Pro subscription, all your tasks, projects, notes, and attachments remain in your account. You do not lose your data. However, you will lose access to premium-only features such as task templates, advanced automation, priority support, and calendar view. Your tasks will still appear in the basic list view of the free tier. If you ever decide to resubscribe, your full project structure and task history will be waiting for you.

How long can you access your account after cancelling

You can access your Todoist account and your free tier features indefinitely after your paid plan ends on the renewal date. You are not locked out or charged. If you want to delete your account entirely-and erase all your data permanently-you must request account deletion through Todoist's settings or contact their support team. Tocancel recommends exporting your task list or taking screenshots of important projects before you delete anything, just in case you need that information later.

Understanding todoist's refund policy and your consumer rights

Tocancel recognizes that refund eligibility depends on why you are cancelling and when you cancel relative to your renewal date.

Todoist's stated refund policy

Todoist typically does not offer refunds for monthly subscriptions that have already been billed. If you cancel in the middle of a billing cycle, you retain access to premium features until the end of that cycle, but you do not receive a refund for the unused portion. However, Todoist may offer a limited refund window-usually 14 to 30 days-if you cancel an annual subscription shortly after purchase. You should check your confirmation email or contact Todoist support directly to verify whether you qualify for this limited window.

Your legal position under canadian consumer protection law

Under the Consumer Protection Act (which varies by province but generally applies across Canada), you have the right to cancel a distance contract-which includes digital subscriptions purchased online-within a specified period, usually 14 calendar days from purchase or delivery, without penalty or explanation. This "cooling-off period" applies to Todoist subscriptions purchased through the web. If Todoist refuses to honour this right or resists your refund request, the relevant provincial consumer protection authority (for example, Ontario's Consumer Protection Act, 2002 or British Columbia's Consumer Protection Act) becomes your escalation point. In plain language: if you bought Todoist within the last 14 days and you change your mind, you have a legal right to cancel and request a refund, and the company must comply.

How to request a refund if Todoist refuses

If you believe you qualify for a refund and Todoist's standard cancellation process did not offer one, follow these steps:

1. Contact Todoist support directly through their website.
   • Explain your reason for requesting a refund (for example, "I cancelled within 14 days of purchase" or "I was charged twice").
   • Include your order number, subscription start date, and the date you cancelled.
   • Request a refund in writing and keep a copy of your message.
2. If Todoist declines or does not respond within 10 business days, escalate to your provincial consumer protection authority.
   • In Ontario, contact ServiceOntario or file a complaint with the Ministry of Government and Consumer Services.
   • In British Columbia, contact the Office of the Superintendent of Motor Vehicles (OSMV) or local consumer protection office.
   • In other provinces, search "[your province] consumer protection office" to find the right authority.
3. You can also dispute the charge with your credit card company or bank.
   • Contact your bank or card issuer and explain the situation. Provide your cancellation confirmation and any communications with Todoist.
   • Many banks will reverse unauthorized or disputed charges within 30 to 60 days.
4. Consider filing a complaint through Tocancel if Todoist continues to resist.
   • Tocancel tracks problematic cancellation and refund practices to help other consumers make informed decisions.

Your legal right to cancel and receive a refund (within the 14-day cooling-off period) is stronger than Todoist's stated refund policy, and the law is on your side if the company refuses to comply.

Common mistakes when cancelling Todoist

Cancelling a subscription should be simple, but small oversights can leave you confused or charged longer than expected. Tocancel has seen these mistakes cost Canadian users time and money-here's how to avoid them.

Mistake 1: not cancelling on the platform where you subscribed

If you signed up through Apple App Store or Google Play, cancelling on Todoist's website does not work. Your payment still comes from Apple or Google, so you must cancel there. Check your purchase confirmation email to see which platform charged you, then cancel on that same platform. Tocancel emphasizes: always cancel where you subscribed.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription downgrade you to the free tier and stops future charges. Deleting your account erases all your data permanently. Many users accidentally delete their account when they only wanted to cancel their subscription. Before you delete anything, download or screenshot your task list if you might need it later.

Mistake 3: assuming cancellation happens immediately

When you cancel, your access to premium features usually ends on your next renewal date, not immediately. You keep the service until that date. If you need access to stop today, contact Todoist support and request an immediate refund or downgrade. Do not assume your cancellation is instant.

Mistake 4: not saving your cancellation confirmation

Take a screenshot of your cancellation confirmation or save the confirmation email. If a charge appears on your next billing cycle, you will need this proof to dispute it with your bank or appeal to Todoist. Tocancel recommends keeping cancellation confirmations for at least six months.

Mistake 5: forgetting to update your payment method before free trial conversions

If you started with a free trial and your credit card on file is about to expire, you may be charged a different card without realizing it. Check your payment methods in Todoist settings before your renewal date. Remove any outdated cards to prevent surprise charges.

Timeline and what to expect after you cancel

Understanding the sequence of events after you hit "cancel" helps you stay in control and catch any billing errors.

Immediately after cancellation (same day)

You receive a confirmation message on screen and via email. Your subscription status changes to "Cancelled" in your account settings. You still have full access to your premium features until your renewal date arrives. Your payment method is not charged again.

On your renewal date

Your account automatically downgrades to the free tier. You lose access to premium features like calendar view, task templates, and priority support. Your tasks, projects, and notes remain intact and visible in the free tier. No charge appears on your billing statement for that date.

If a charge appears after cancellation

Contact Todoist support immediately with your cancellation confirmation. If you subscribed through Apple or Google, contact that platform's support team. If Todoist or the platform does not reverse the charge within 5 business days, file a dispute with your bank or credit card company. Tocancel advises: do not wait more than 30 days to dispute a charge, as banks have time limits on refund requests.

How to contact Todoist and send a formal cancellation letter

For complex disputes or if Todoist does not respond to your cancellation request through the app, you may choose to send a formal written cancellation notice. This creates a paper trail and strengthens your legal position if you later need to escalate to a provincial consumer protection authority or your bank.

Todoist's registered mailing address

Send a registered mail letter (with proof of delivery) to the following address:

Todoist
Dover, Delaware
United States

Include the following information in your letter:

• Your full name and the email address associated with your Todoist account
• Your subscription plan (Pro or Business) and billing period (monthly or annual)
• The date your current billing cycle began
• A clear statement: "I request cancellation of my Todoist subscription effective immediately" or "effective [date]"
• Your reason for cancellation (optional, but helpful)
• A request for a refund if you believe you qualify under the 14-day cooling-off period
• Your preferred contact method (email or phone) and the best time to reach you
• A copy of your proof of payment (order confirmation or billing statement)

Keep a copy of this letter and the mail receipt for your records. Tocancel recommends sending this letter only after you have already cancelled through the web or app-this letter serves as legal documentation if you need to escalate a refund dispute or challenge an unauthorized charge.

Summary: your cancellation checklist

Use this checklist to ensure you cancel Todoist correctly and protect yourself from unexpected charges.

Completing this checklist ensures you cancel cleanly and have documentation if any issues arise.

Why you should trust tocancel with your cancellation journey

Cancelling a subscription should never feel like a battle. At Tocancel, we understand that every Canadian deserves clarity, honesty and confidence when they manage their digital life. We have helped thousands of consumers cancel subscriptions like Todoist, navigate refund disputes, and recover money they thought was lost. Our guides are written by consumer rights advocates, not by the companies themselves, which means our advice always puts your interests first. When Todoist's cancellation process feels unclear or when you believe you deserve a refund, Tocancel is here to guide you step by step. We provide the legal context, the platform-specific instructions, and the emotional support you need to take action. Whether you are cancelling Todoist today or simply exploring your options, Tocancel is your trusted partner in reclaiming control of your subscriptions and your budget.

Visit Tocancel today to cancel Todoist confidently and discover more guides for other services you subscribe to. Tocancel has helped thousands of consumers cancel subscriptions, dispute charges and recover refunds they were entitled to. You are not alone, and your right to cancel is protected by law.