Cancel Todoist: The Right Way

How to cancel your Todoist subscription and reclaim control of your productivity

Why you might want to cancel Todoist

Todoist is a task management platform that helps you organise projects, tasks and workflows across desktop, mobile and web interfaces. The service operates on a freemium model, with a free tier alongside paid subscription plans that unlock features like unlimited projects, custom reminders, activity history and team collaboration. Many people in Ireland rely on Todoist for personal productivity or team coordination, but circumstances change and subscription needs evolve.

You might be considering cancellation for legitimate reasons: you've found a tool that better matches your workflow, your team has downsized, the cost no longer justifies the value, or you simply want to streamline your digital spending. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence, ensuring you understand your rights and recover any refunds you're entitled to under Irish consumer law.

Understanding todoist's subscription plans

Todoist offers three main subscription tiers, each designed for different user needs and team sizes. Understanding what you're currently paying for is the first step toward making an informed cancellation decision.

Annual billing typically offers better value than monthly subscriptions, but it also locks you into a longer commitment. If you're billed annually and decide to cancel within the first 14 to 30 days (depending on your plan terms), you may be eligible for a full refund under Irish consumer protection regulations. Check your order confirmation email to confirm your billing date and refund eligibility window.

Should you cancel or downgrade instead

Before you proceed with full cancellation, consider whether downgrading to the free Beginner plan might serve your needs. Downgrading preserves your task history and account data without closing your account permanently. You keep access to basic functionality, and you can always upgrade again if your circumstances change. This option is particularly useful if you're unsure whether you'll need Todoist in the future but want to stop paying for premium features immediately.

However, if you've decided that Todoist no longer fits your workflow or budget, full cancellation is straightforward. Before you cancel, Tocancel advises you to export your task data, especially if you've invested time building projects and task hierarchies that might be valuable for reference or migration to another tool. Exporting preserves your work and gives you leverage if you need to prove what you paid for.

Your consumer rights under irish law

Irish consumer protection law gives you specific rights when cancelling digital subscriptions, and understanding these rights puts you in a stronger position if Todoist disputes your cancellation or refund request.

The 14-day cooling-off period and your legal position

Under the Consumer Rights Act 2015 (as amended by the Distance Selling Regulations), you have the legal right to cancel most digital service subscriptions within 14 calendar days of purchase without providing a reason. This cooling-off period applies to subscriptions purchased online, by telephone or by email. Your legal position is clear: Todoist must refund you in full if you cancel during this window, minus any services you've actually used (which Todoist must calculate fairly and transparently).

The key point is this: the clock starts on the day you complete your purchase, not when your subscription begins. If you purchased your Todoist plan on 1st January, your 14-day cooling-off period ends on 14th January. After this period, Todoist is no longer legally obliged to offer a refund simply because you changed your mind, unless you have other grounds (such as the service being faulty or not matching the description you were given).

Your legal position strengthens if Todoist failed to provide clear cancellation information before you purchased. Traders must display cancellation terms prominently before you buy. If Todoist buried this information or made it deliberately hard to find, you may have grounds to claim a refund even after the 14-day period.

Grounds for refund beyond the cooling-off period

Even after 14 days, you may be entitled to a refund if the service is faulty, doesn't match the description given, or if Todoist breaches the Consumer Rights Act 2015. If the Pro plan promised "unlimited activity history" but you discovered it was capped at 90 days, that's a breach of the consumer law. If the Business plan failed to deliver team collaboration features as advertised, you have grounds to claim.

The Competition and Consumer Protection Commission (CCPC) is the enforcement body for consumer law in Ireland. If Todoist refuses your legitimate refund claim, you can escalate to the CCPC, which has powers to investigate, fine companies and order refunds. Tocancel recommends keeping all evidence: your order confirmation, screenshots of what you were promised, and records of the features you couldn't access.

How to cancel your Todoist subscription step by step

Cancelling Todoist is straightforward and takes fewer than five minutes if you follow these steps in order.

1. Log in to your Todoist account at todoist.com using your email address and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the reset link sent to your email.
   • For two-factor authentication, enter the code from your authenticator app or email when prompted.
2. Click your avatar or profile icon in the top-left corner of the screen.
   • You'll see a dropdown menu with options including "Settings", "Upgrade", "Help" and "Log out".
   • Select "Settings" to access your account preferences.
3. In the Settings menu, locate the "Billing" or "Subscription" tab (usually on the left sidebar).
   • You'll see your current plan, billing cycle (monthly or annual) and renewal date.
   • Look for a "Cancel plan" or "Manage subscription" button in red or highlighted text.
4. Click "Cancel plan" or the equivalent cancellation button.
   • Todoist will ask you to select a reason for cancellation (for example, "Too expensive", "Not using it", "Found a better alternative").
   • You can optionally leave feedback about why you're leaving. This step is voluntary and won't affect your cancellation.
5. Confirm your cancellation when Todoist asks you to verify.
   • Todoist will display your cancellation details: the plan being cancelled, the effective date and any remaining credits or refunds due.
   • Click "Yes, cancel my subscription" or the final confirmation button to complete the process.
6. Check your email for a cancellation confirmation from Todoist within 24 hours.
   • Save this email as proof of cancellation.
   • If you don't receive confirmation within two business days, contact Todoist support to verify the cancellation went through.

Once you've cancelled, your paid features will remain active until the end of your current billing cycle. For example, if you're billed monthly on the 15th and you cancel on the 1st, your Pro features stay active until the 15th. On the 16th, your account automatically downgrades to the free Beginner plan. You will not be charged again.

Refunds and what to expect after cancellation

Understanding your refund eligibility and timeline helps you track your money and follow up if Todoist doesn't return funds you're entitled to.

When you're eligible for a refund

You're eligible for a refund if you cancel within 14 days of purchase, minus any services you've actually used. If you purchased a monthly Pro plan for €4 on 1st January, cancelled on 5th January and used Todoist for four days, Todoist would calculate: €4 divided by 30 days times 4 days used equals approximately €0.53 cost of use. You'd receive a refund of approximately €3.47.

If you purchased an annual plan and cancel within 14 days without using the service, you're entitled to a full refund. However, if you cancel after the 14-day cooling-off period, Todoist is under no legal obligation to refund you unless the service is faulty or doesn't match the description given. Annual plans are non-refundable after the cooling-off period under Todoist's standard terms, but Tocancel advises you to contact Todoist support anyway and request a refund citing any service issues or unmet promises.

Refund processing timeline

Todoist typically processes refunds within 5 to 10 business days of your cancellation request. The refund is credited back to your original payment method (the card, PayPal account or bank account you used to purchase the subscription). If you paid by credit card, the refund appears on your next statement. If you paid by bank transfer, the money returns to your bank account within the same timeframe.

Check your bank or card statement 14 days after you cancelled. If the refund hasn't appeared, contact Todoist support immediately with your cancellation confirmation email and order details. Tocancel recommends keeping a record of when you cancelled and when you expect the refund to appear so you can escalate quickly if needed.

What happens to your data after cancellation

After cancellation, you retain access to your account and task data, but premium features become unavailable. You can still view your tasks, export your data and re-upgrade at any time. Todoist doesn't delete your account or data immediately after you cancel. However, Tocancel advises you to export your tasks and projects before you cancel if you're switching to another tool, as you may lose access to activity history and advanced features that depend on the paid plan.

Common mistakes to avoid when cancelling Todoist

Cancelling is simple, but small mistakes can delay your refund or cause you to lose data. Protect yourself and your money by avoiding these common pitfalls.

Mistake one: not checking your refund eligibility window before you act

Many people cancel Todoist without checking whether they're still within the 14-day cooling-off period or any promotional refund window. Check your order confirmation email for the purchase date before you cancel. If you're outside the cooling-off period and have no service issues to claim, cancelling won't get you a refund. Instead, downgrade to the free plan and let your current subscription run until its natural end date. This prevents you losing money and keeps your data intact.

Mistake two: not exporting your data before you cancel

Once you cancel, you can no longer export activity history or use advanced reporting features tied to the paid plan. If you're switching to another tool, export your Todoist data first. Log in, go to Settings, find "Export" or "Data" and download your tasks in CSV or JSON format. Save this file to your computer before you proceed with cancellation. You'll preserve your work and won't have to recreate tasks manually in your new tool.

Mistake three: not keeping your cancellation confirmation

After you cancel, Todoist sends a confirmation email. Screenshot it or save it to a folder. If Todoist charges you again after cancellation (which can happen if there's a glitch), you'll need proof that you cancelled. This confirmation email also records the effective cancellation date and any refund amount due. Without it, you're relying on Todoist's memory, and companies don't always remember.

Mistake four: not following up if your refund doesn't arrive

Refunds don't always arrive on schedule. If your refund hasn't appeared 14 days after you cancelled, contact Todoist support with your cancellation confirmation and order number. Give Todoist 5 more business days to process the refund, then escalate. If Todoist still refuses to refund you after the cooling-off period without legitimate grounds, contact the Competition and Consumer Protection Commission and file a complaint. Tocancel has helped thousands of consumers recover refunds by documenting every step and refusing to accept delays or denials without a clear reason.

After cancellation: what happens next

Your subscription has ended, but you have responsibilities to manage the transition smoothly.

Accessing your account and data after you've cancelled

You retain full access to your Todoist account indefinitely after cancellation. Your tasks, projects and completed items stay in your account. You can view them anytime by logging in. However, your access to paid features (like activity history, custom reminders and the AI assistant) becomes unavailable immediately. Your account downgrades to the free Beginner plan, which includes up to 5 projects and basic task functionality.

Re-upgrading if you change your mind

If you cancel and later decide you need Todoist again, you can upgrade at any time. Log in to your account, click your avatar, go to Settings and select "Upgrade". Choose your preferred plan and billing cycle. Todoist will restart your paid subscription immediately. There's no penalty for cancelling and re-upgrading later. You're simply charged for the new subscription period from the date you re-upgrade.

If Todoist tries to charge you after cancellation

Occasionally, a subscription system glitch means Todoist charges you again even after you've cancelled. If you see a charge on your statement after your cancellation was confirmed, contact your bank or card issuer first. Request a chargeback or reversal of the unauthorized transaction. At the same time, contact Todoist support with your cancellation confirmation and the duplicate charge details. Most banks will reverse the charge within 10 business days. Todoist will typically refund you as well once they verify the cancellation was genuine.

Comparison of cancellation methods and alternatives

You have options beyond full cancellation, and choosing the right approach saves you money and stress.

If cost is your only concern, reach out to Todoist support before you cancel. Explain your situation and ask whether they offer discounts, free trial extensions or family billing options. They often do, and it can save you money without forcing you to switch tools. Tocancel recommends trying this approach first if you genuinely value Todoist but find the price steep.

Checklist before you cancel

Use this checklist to ensure you've covered every base before you hit the cancel button.

• Check your purchase date and confirm whether you're within 14 days (eligible for a full refund).
• Export your task data and projects by going to Settings and selecting Export.
• Download and save your exported file to your computer and back it up to cloud storage.
• Screenshot your current subscription details, including plan type, billing date and renewal date.
• Contact Todoist support to ask about downgrades, discounts or promotional offers before you cancel.
• If cost is the issue, check whether team or family billing might reduce your individual cost.
• Document any service issues or unmet promises in case you need to claim a refund beyond the cooling-off period.
• Log in to your Todoist account and navigate to Settings and Subscription.
• Click "Cancel plan", select your reason and complete the cancellation.
• Save the cancellation confirmation email to a folder with the subject line "Todoist cancellation [date]".
• Mark your calendar 14 days from the cancellation date to check whether your refund has arrived.
• Check your bank or card statement 14 days after cancellation for the refund.
• If the refund doesn't appear, contact Todoist support with your cancellation confirmation and order number.

Why people cancel Todoist and what they choose instead

Understanding why others cancel helps you make an informed decision and find the right alternative if you decide to switch.

Cost is the primary reason people cancel Todoist in Ireland. At €36 to €40 per year for the Pro plan, or €54 to €60 for Business, many users decide the monthly cost (€3.50 to €6) no longer justifies the value, especially if they're only using basic features. Others downgrade instead of cancelling entirely, which stops their spending while preserving their data and account.

Workflow mismatch is another common reason. Some users find that Todoist's interface, notification system or collaboration features don't suit their working style. They switch to Asana, Monday.com, Notion or ClickUp, which offer different approaches to task management. Before you switch, Tocancel advises you to trial the alternative tool for at least one week using the free tier to confirm it's genuinely better for you.

Feature creep is a less obvious driver. Users sometimes feel overwhelmed by Todoist's advanced features and switch to simpler tools like Microsoft To Do or Apple Reminders, which offer basic task functionality without the learning curve. If you're cancelling because Todoist feels too complex, a simpler alternative might suit you better than cancelling entirely.

How tocancel supports you through the cancellation process

You don't have to navigate this alone, and Tocancel is here to help you understand your rights and execute your cancellation confidently.

Tocancel's mission is to help consumers like you take control of your subscriptions. We've helped thousands of people cancel unwanted subscriptions, recover refunds and avoid future billing traps. Our guides are written in plain language, cite the relevant consumer laws and walk you through every step with clarity and empathy.

If you encounter resistance from Todoist, document everything and contact the Competition and Consumer Protection Commission. The CCPC handles consumer complaints in Ireland and has the authority to investigate, fine companies and order refunds. Tocancel provides the information and confidence you need to escalate if necessary.

Tocancel has helped thousands of consumers cancel Todoist and recover refunds by understanding their rights, exporting their data and following up persistently if refunds don't arrive on time. If you have questions or encounter problems during your cancellation, visit Tocancel.com for step-by-step guides, checklists and support for other subscriptions.

Summary and your next steps

Cancelling Todoist is straightforward, and you have clear legal rights under Irish consumer law. Within 14 days of purchase, you can cancel for a full refund minus services used. After that period, you can still claim a refund if the service is faulty or doesn't match its description.

Your next step depends on your situation. If you're within 14 days of purchase, cancel now and request your refund. If you're beyond 14 days but the service is faulty or misleading, document the issue and contact support. If cost is your only concern, try downgrading or asking Todoist for a discount before you cancel.

Remember: Tocancel is here to support you through every subscription you want to cancel. We provide clear, actionable guides for hundreds of services in Ireland, all written in plain language and backed by consumer law. Visit Tocancel.com today to explore guides for other subscriptions and take control of your digital spending.