Cancel Todoist: Step-by-Step Guide

How to cancel your Todoist subscription and recover your money

Why you might want to cancel Todoist

Todoist is a task management platform built to help you organize projects, deadlines and collaborative work across multiple devices. The service attracts individuals and teams who need recurring task features, calendar views and integration with third-party apps. However, if Todoist no longer matches your workflow, if you've found a better tool, or if unexpected charges have frustrated you, cancelling your subscription is a straightforward process once you understand the steps.

At Tocancel, we recognize that subscription cancellations often feel needlessly complex. Whether you're cutting back on productivity tools, managing budget constraints, or switching to a competitor, we're here to guide you through cancellation with clarity and confidence. Your right to cancel is protected by law, and we'll show you exactly how to exercise it.

What Todoist offers and who uses it

Todoist serves two main audiences: individual professionals and larger teams. The platform excels at task prioritization, project collaboration and workflow automation. If you rely on minimal task tracking or found that the free Beginner plan meets your needs, upgrading to a paid tier may have been unnecessary. Conversely, if you've scaled down your team or switched to a different project management system, cancelling your paid plan makes financial sense.

When cancellation makes sense

You should cancel Todoist if you no longer actively use the service, if the monthly or yearly cost no longer justifies the features you access, or if you've migrated your workflows to another platform. Cancelling removes recurring charges immediately and gives you peace of mind that your billing account is no longer active. The sooner you cancel, the sooner you stop paying for unused features.

Understanding todoist's subscription tiers and pricing

Todoist offers three subscription levels, each with distinct pricing and feature sets. Knowing which plan you're on will help you navigate the settings and cancellation dashboard accurately.

Todoist announced pricing adjustments for 2026 that may affect your renewal rate. If your subscription renews soon, the amount charged at checkout may differ from your current billing. This is another reason to cancel promptly if you've decided the service no longer serves you-locking in today's price only works if you plan to continue.

Your legal rights as a Todoist subscriber in the united states

Before you cancel, understand the consumer protections that back your decision and protect you if billing problems occur.

Federal trade commission act protections

The Federal Trade Commission Act (FTC Act), specifically Section 5, prohibits unfair and deceptive practices in commerce. If Todoist failed to clearly disclose billing terms, auto-renewal dates, cancellation procedures, or if the company made cancellation deliberately difficult, you have legal grounds to dispute charges and seek refunds. Your legal position is simple: Todoist must be transparent about what you're paying for and when, and must make cancellation easy.

Key protections that apply to your Todoist subscription include:

• Companies must disclose all material terms-including renewal dates, costs and cancellation policy-before you commit to a paid plan.
• Cancellation must be as simple and straightforward as the sign-up process itself.
• You have the right to a refund if Todoist violated these disclosure or cancellation rules, even if your trial period has ended.
• If Todoist charged you without proper consent or after you attempted to cancel, you can dispute the charge with your credit card issuer or bank.

How to escalate if Todoist refuses to cancel or refund you

If you successfully cancel but Todoist continues to charge you, or if the company blocks your cancellation request, you have formal escalation channels. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov. You can also dispute the charge directly with your credit card company or bank, which often resolves billing disputes faster than negotiating with the company.

Your state's attorney general office also investigates consumer billing complaints. Contact your state's consumer protection division if Todoist ignores your cancellation request or continues to bill you after you've cancelled.

How to cancel your Todoist subscription

The cancellation process differs slightly depending on whether you pay by credit or debit card, or through an app store. Follow the method that matches your payment setup.

Cancel Todoist via web browser (credit or debit card)

This is the fastest route if you subscribed directly through Todoist's website.

1. Log in to your Todoist account at todoist.com using your email and password.
   • If you forgot your password, use the "Forgot password" link to reset it before proceeding.
2. Click your avatar icon in the top-left corner of the dashboard.
   • Your avatar appears next to your name or profile picture.
3. Select "Settings" from the dropdown menu that appears.
4. In the Settings sidebar, click the "Subscription" tab.
5. Under your current plan, click the "Cancel plan" button.
   • This button only appears if you have an active paid subscription.
6. Todoist will ask you to select a reason for cancellation and optionally provide feedback.
   • Your reason does not affect your cancellation-it helps Todoist improve.
7. Review the cancellation summary, then click "Yes, cancel" to confirm.
   • After you confirm, your paid subscription ends immediately or at the end of your current billing cycle, depending on Todoist's policy.
8. You will receive a confirmation email within minutes. Save this email as proof of cancellation.

Cancel Todoist if you subscribed via an app store

If you subscribed to Todoist through Apple App Store, Google Play Store, or another app store, cancel your subscription through that platform, not through Todoist's website.

1. Apple App Store (iPhone, iPad, Mac):
   • Open the App Store app and tap your profile icon in the top-right corner.
   • Tap "Subscriptions."
   • Find Todoist and tap it.
   • Tap "Cancel Subscription" and confirm.
2. Google Play Store (Android):
   • Open Google Play and tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions," then "Subscriptions."
   • Find Todoist and tap it.
   • Tap "Cancel subscription" and confirm.
3. Other app stores:
   • Log into the app store's website, navigate to your account settings, find Todoist under active subscriptions, and select "Cancel" or "Unsubscribe."

App store cancellations take effect at the end of your current billing period. You will lose access to premium features after that date, though your account data remains in Todoist.

Contact Todoist support if cancellation fails

If the cancellation button doesn't appear, or if you encounter an error during the process, contact Todoist support directly. Visit todoist.com/help or email their support team. Explain that you attempted to cancel your subscription and provide the date you tried. Todoist's support team can manually process your cancellation and confirm the effective date. Keep copies of all correspondence with Todoist for your records.

What happens after you cancel Todoist

Cancelling Todoist stops recurring charges, but understanding the timeline and what you retain helps you plan your transition smoothly.

Immediate changes after cancellation

Once you cancel, your subscription status changes to "Cancelled" in your account settings. Todoist stops charging you immediately, and no further invoices will appear on your credit card or bank statement. Your account data-all tasks, projects and notes-remains stored in Todoist, though you lose access to premium features such as advanced filters, reminders and team collaboration tools.

Access to your tasks after cancellation

You retain read-only access to your tasks and projects if you downgrade to the free Beginner plan. This allows you to export or archive important information before losing access. If you need to migrate tasks to another tool, do this before your premium access ends. After the cancellation takes effect, you can still log in to view your task history, but you cannot create new premium projects or use advanced features.

Refund timeline and expectations

Todoist typically does not offer refunds for partial billing cycles. If you cancel mid-month, you forfeit the remainder of that month's fee. However, if you subscribed annually and cancel within Todoist's return window (often 30 days), you may qualify for a refund. Check your order confirmation email for Todoist's specific refund policy, or contact support to ask about refund eligibility. At Tocancel, we've found that many users don't realize they have refund rights-ask, and provide evidence of your cancellation request if charges continued after you cancelled.

Common mistakes when cancelling Todoist

Cancelling a subscription can feel stressful, especially if you've been charged unexpectedly. Many users make small errors that delay cancellation or complicate refund requests. Avoid these pitfalls.

Mistake one: cancelling only the app, not the subscription

Deleting the Todoist app from your phone or computer does not cancel your subscription. You must log into todoist.com and follow the cancellation steps in account settings. Deleting the app only removes it from your device; Todoist continues to bill you. Always cancel through the website or the app store where you subscribed, not by deleting the app.

Mistake two: assuming app store cancellation happened automatically

If you subscribed via Apple App Store or Google Play, you must cancel through that platform, not through Todoist's website. Many users cancel in the wrong place and think they've cancelled when they haven't. Log into your app store account directly, navigate to subscriptions, and confirm the cancellation is complete. Wait for a confirmation email from the app store as proof.

Mistake three: not saving your cancellation confirmation

Always screenshot or save your cancellation confirmation email. If Todoist charges you again after you cancel, you'll need proof that you requested cancellation on a specific date. Tocancel recommends saving these emails in a separate folder for future reference. Forward the confirmation to your personal email for archiving, and keep it for at least one year.

Mistake four: cancelling but not checking for refunds

If Todoist charged you and you immediately cancelled, you may be entitled to a refund. Don't assume the charge is final. Contact Todoist support or dispute the charge with your credit card issuer. At Tocancel, we've helped thousands of consumers recover money from premature renewal charges by asking for refunds directly. The company often grants them if you ask within 30 days of cancellation.

How to request a refund after cancelling Todoist

Cancellation stops future charges, but it does not automatically reverse charges you've already paid. If you believe you're entitled to a refund, use these methods to recover your money.

Request a refund directly from Todoist

Contact Todoist support and explain your situation clearly. If you were charged during a free trial, if the service didn't work as advertised, or if you cancelled within Todoist's refund window, ask for a refund explicitly. Provide your account email, order date and the amount charged. Todoist's support team can issue refunds to your original payment method within 5 to 10 business days.

Dispute the charge with your credit card or bank

If Todoist refuses to refund you, or if you don't hear back within one week, dispute the charge with your credit card issuer or bank. Call the customer service number on the back of your card and explain that you cancelled your subscription but were still charged. Provide your cancellation confirmation email as evidence. Your bank will investigate and may reverse the charge on your behalf, typically within 30 to 60 days.

File a complaint with the federal trade commission

If Todoist violated billing disclosure rules or made cancellation deliberately difficult, file a complaint with the FTC at reportfraud.ftc.gov. Include your cancellation confirmation, billing statements and any correspondence with Todoist. The FTC cannot recover money directly, but it investigates patterns of consumer complaints and can take enforcement action against the company.

Todoist cancellation checklist

Use this checklist to ensure you've completed every step and documented your cancellation properly.

Comparing Todoist to alternative task management tools

If you're cancelling Todoist because it no longer fits your needs, consider these alternatives before you lose access to your tasks. Each platform offers different strengths in task organization, team collaboration and pricing.

Before you migrate, export your Todoist data if possible. Many task managers allow you to import tasks from CSV files, making the transition smoother. Tocancel's guides can help you cancel and switch to your next platform without losing your workflow momentum.

Why Todoist cancellations matter and how tocancel can help

Cancelling an unused subscription is one of the fastest ways to cut unnecessary spending. A $4 monthly Todoist subscription costs $48 per year-money that compounds if you have multiple unused subscriptions across your accounts. At Tocancel, we believe you should only pay for services you actively use.

Our mission is to empower you to cancel subscriptions with confidence. Whether you're dealing with confusing billing terms, unclear cancellation procedures, or unexpected charges, Tocancel has helped thousands of consumers cancel Todoist and recover refunds. We provide step-by-step guides, checklists and escalation advice so you don't have to navigate company policies alone.

If you've cancelled Todoist and Todoist continues to charge you, Tocancel can guide you through the refund dispute process. Visit tocancel.com today to explore your options, file complaints and recover money from other subscriptions you want to cancel. Your consumer rights are real, and Tocancel is here to help you exercise them with clarity and confidence.